Customer Reviews for Boutique Potiron
(U-Haul Neighborhood Dealer)

172 reviews

1683 Chemin Gascon   Terrebonne, QC J6X3Z6

(450) 914-2186

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(450) 914-2186

1683 Chemin Gascon
Terrebonne, QC J6X3Z6

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 12 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bon service. Merci

doliscar D. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Camion propre. Bon service

SYBERKAR D. 
Rating:
5.0

Je suis très content de louer avec cette succursale, un excellent service rien a dire. Le propriétaire très courtois et sympa. J'ai lu quelques recommandations negative des clients qui on louer de cette succursale et j'ai demandé au propriétaire des explications. Sa réponse que la majorité de ces clients ne sont pas satisfait du service de uhaul mais pas de la succursale (comme des fois ils envoient des reservation mais le dealer n'arrive pas couvrir ou des fois les clients d'avantarrive en retardet ça retarde le clientprochain. Tout ça c'est hors de contrôle du dealer. Mais malheureusement quand vous mettez une note c'est la succursale qui est noté mais pas la compagnie Uhaul Merci encore pour votre bon service.

MICHEL L. 
Rating:
2.0

Nous avons du accommoder Uhaul et avoir le camion plus tard. Il n'y avait pas le diable demandé ni les couvertures. Nous avons retourné le camion 5 min avant l'heure prévue et il n'y avait personne pour recevoir le camion.

François J. 
Rating:
2.0

Service at the desk was pretty long. Too expensive as well.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Chantal L. 
Rating:
1.0

Remove the arrogant owner. Received the truck 2 hours late and we were forced to bring it back in less than 24 hours due to their overbooking (without a mention of a reduced rate). The owner threatened to charge us a full day's rental and an additional 50$ if we arrived later than noon on the dot. Totally against UHaul's policy of being courteous and polite.

Maxime R. 
Rating:
4.0

Very friendly and helpful

Alanni D. 
Rating:
1.0

Malgré la réservation, le camion avait été octroyé à un autre. Suite au changement d'heure imposé, j'ai dû malgré tout attendre le camion encore 30 minutes. Du gros "over booking" inexplicable et inexcusable.

MARC A. 
Rating:
5.0

Customer did not leave a comment.

Marc-André D. 
Rating:
5.0

Le personnel était très courtois, très professionnel et très gentil. J'ai beaucoup aimé son service. Félicitation.

Mostafa A. 
Rating:
5.0

Customer did not leave a comment.

Sylvie C. 
Rating:
1.0

You are renting illegal and dangerous vehicles for Quebec. They are illegal because you are using four-season tires which are illegal in Qubec during winter. Even worse, it was a nightmare driving that vehicle and I got stuck many times due to poor tires. Also, your vehicles are in miles which is also not legal in Quebec. I should report you to the transportation department.

Ghislain B. 
Rating:
5.0

The tires are not good for the snow

REGINALD M. 
Rating:
2.0

Couldn't find the key drop box. Not clear where to park the vehicle.

Esther V. 
Rating:
5.0

Vous manquez beaucoup de Français langue du Québec De plus, je soupçonne que vous utilisiez des licences américaines pour ne pas payer votre dû au Québec. Déplorable.

denis A. 
Rating:
3.0

1) SVP un sondage en français serait apprécié 2) Lors de ma demande de location, les préposés étaient plutôt mélangės dans leurs papiers. Ma réservation, faite 2 semaines avant n'était pas enregistrée ( perdue ?), ils ont dû refaire le tout. J'ai eu très peur de ne pas avoir de camion pour mon déménagement. 3) Les recommander, ok, mais avec amélioration de leurs services. Merci.

JOHANN D. 
Rating:
1.0

Nous avons reservé un camion 1 semaine d'avance et arriver sur place le camion n'etait pas disponible nous avons attendu plus d'une heure sur place pour finalement nous donner un camion qui venait juste d'arriver et qui n'a clairement pas été desinfecter .

DANIELLE J. 
Rating:
1.0

Customer did not leave a comment.

moustafa A. 
Rating:
1.0

Took an hour to get the truck ready. The one I reserved had been booked also.

DOMINIQUE B. 
Rating:
4.0

The truck was not cleaned before location but not too dirty. Usually, when I rent elsewhere, it is freshly cleaned.

MANON G. 
Rating:
4.0

Tres bon service,merci!

feefe M. 
Rating:
5.0

Customer did not leave a comment.

Marc Andre B. 
Rating:
4.0

Customer did not leave a comment.

STEPHANE R. 
Rating:
1.0

Vraiment un très mauvais service, Non respect de réservation Non respect de l'entente de prix du contrat Longueur d'attente au téléphone J'attend mon crédit pour mon contrat non respecté Écouter vos enregistrements Je suis encore en attente aujourd'hui le 21 septembre Svp svp svp tel moi 514-264-1228 Yves Blain

Yves B. 
Rating:
1.0

-Système de prise de possession du camion avec son cellulaire est compliqué et a échoué -frais additionnels qui étaient non divulgués au départ -malpropreté du camion -mésentente sur la durée de location entre le centre d'appel et la succursale - relevé du paiement sur carte de crédit à vérifier puisque le montant à passé deux fois (estimé du début et celui réel de fin) sans que je vois l'annulation du premier. Donc plusieurs irritant qui démontre un manque de professionnalisme et du tracas inutile pour le client

francois B. 
Rating:
2.0

Place not well organized and mistake in the rental truck milage and gaz tank

roger R. 
Rating:
2.0

Trailer was not available cause you booked it on the wrong days lost of time and gas for me

Kevin L. 
Rating:
3.0

Was Closed when I did Drop off

Johanne R. 
Rating:
1.0

Customer did not leave a comment.

Yves-Alain P. 
Rating:
4.0

Customer did not leave a comment.

KAMALJIT A. 
Rating:
5.0

Le service a la clientèle est minable ,je m, explique j ai réserver le camion pour le premier août,ça été confirmé la veille quand j ai appeler pour est certaine que ma réservation était là. Quand je suis arrivé pour prendre le camion la boutique avait rien a mon nom, je n'étais pas contente le me de la boutique m'a prêté un de ses camions.

Helene M. 
Rating:
3.0

It's suppose to cost me 29$ + 15$ for the insurance but it cost me 90$??

Isabelle H. 
Rating:
5.0

Bon service équipe dynamique serviable gentil

JOSEPH O. 
Rating:
1.0

???? Service à la clientèle hyper lent (attente de 35 minutes) ???? Je n'ai pas eu le diable réservé. Donné à un autre client sans tenir compte des réservations en ligne (!?). (c'est ce que le commis m'a dit!!!) mais il dit que ce n'est pas de leur faute... hein? ???? Me demande d'arrêter d'argumenter car d'autres clients attendent. Je ne suis pas une cliente? ???? Voyant la “fermeture” du commis, c'est un autre client qui a suggéré une solution !? ???? En compensation, une sangle gratuite et un plus petit diable avec 2$ de rabais sur le prix de celui-ci. Ne voulait pas me le laisser gratuitement (un gros 7,99$ ...). Prise à la dernière minute, pas eu le choix... ???? Ayant un diable pour “boîtes” et non pour “meubles”, j'ai abimé mes meubles. ???? Le camion était correct. Donc, l'expérience service à la clientèle: médiocre

Nathalie P. 
Rating:
3.0

When I arrived at the boutique, everything was smoothe and I received good and courteous service from the teller. I had the truck for 4 hours but only needed 2 for a quick furniture pickup and drop. Upon return of the vehicle I proceded to perform the online return however the teller came to me to review the truck. Before paying online, he informed me that I had to pay a 5$ cleaning fee. When I asked what that fee is (because it did not appear on my uhaul return bill), he told me it's a fee for COVID-19. I refused to pay it and proceeded to pay online. It's important to mention that the truck had a loose bill and some material laying around and he also found a rubber glove under the seat that were not mine, so I wondered why they were charging a cleaning fee if evidently there was no indication that the truck was thoroghly cleaned before I took it. Overall service was fine but I'd recommend you beware of extra fees they may charge.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

nathalie T. 
Rating:
5.0

Nothing. It was perfect all the way. Thanks

mario L. 
Rating:
2.0

Customer did not leave a comment.

Mélanie L. 
Rating:
5.0

Customer did not leave a comment.

Gaston M. 
Rating:
2.0

Customer did not leave a comment.

Sylvain C. 
Rating:
4.0

Clerk was very busy, and had several phone lines going at the same time. Had to wait even thought I did my on line check in. But all in all friendly and accommodating.

Richard P. 
Rating:
1.0

Do not bill 2 Times. Repair the straps. Customer service is a shame. Took me an hour to see the sign on the door. Cause there's too much stuff in this "wanna be" kind of store.

Louis-Philippe D. 
Rating:
2.0

J'ai choisi l'application mobile et finalement j'ai dû faire affaire avec quelqu'un et celui-ci n'était pas prêt à l'heure prévu l'ai dû attendre 35 min ce qui fait en sorte que je suis arrivé en retard pour récupérer mes affaires. De plus, il était indiqué au compteur un nombre de km très différents de ce qui était inscrit sur mon contrat, j'ai donc dû retourner voir la personne à l'intérieur qui encore m'a fait perdre du temps. J'ai été chargé pour une assurance qui pourtant j'avais dit non car mon conjoint qui conduisait le camion est déjà assuré pour toutes les classes car il conduit des autobus et des camions classe 1 pour son travail. Sur internet j'avais sélectionné non et il m'a chargé le 18$ de plus. Avoir su avant j'aurais apporté ma preuve d'assurance pour ne pas payer ce surplus. Plus jamais je louerai avec vos services, je vais retourner avec la compagnie Discount. Merci

Serge P. 
Rating:
1.0

Never again , i usually recommend Uhaul cause i work in a insurance company but never again. I will make sure to warn all of my family and friends and never suggest UHAUL to no one. I had a bad experience today and the guy promissed me he was going to help me with the bill and at the end he charged me the full price and lied in my face 3 times. Awfull service , nerver again , I cried like a baby cause i cant believe my situation and no one helped me. They are thiefs and liars and i will make sure people hear about it.

rosanna A. 
Rating:
1.0

I waited 20 minutes before having the vehicle. the guy at the counter tells me $30 for 24 hours, he asks me for how much time I'll use the vehicle ??? When I told him if I would get a discount for some hours, he told me no but he demanded that I return the vehicle after a few hours. Plus when I put gas the truck float doesn't work well, and its my takes to fill the entire tank while it was three-quarter. It didn't even want me to pay back, it's the worst scam, I needed two trucks for my move for mid-May farewell u-hall crap services

PAUL N. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
1.0

La personne ma donner un Bloc de 4 hrs quand javait bien reservee pour 6 hrs, il me dit que le camion etait reserve pour quelqu'un dautre apres le 4 hrs et jai toute les confirmation en main pour un 6 hrs , je le contacte plus tard pour lui dire que jai vraiment recu un text confirmant mon 6 hrs et vu que 4 hrs jetait tres serrer dans le temps il ma Donner le 6 hrs en me SPECIFIANT que jetait deja tres chanceuse davoir eu le camion parce que il aurait été même pas disponible a cause dun retard dune autre personne . AUCUNE inspection du camion a ete faite, pas de note sur le millage et lessence et jai rien signee , les couvertures a l'interieur etait plus dans le sac et le chariot etait pas celler non plus et jai rien utiliser, il ma pas charger mais il aurait pu ne pas me croire.......Ce nest pas la première fois je loue avec vous et cest la première fois que je voit une aussi mauvaise facon de faire.....

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Bilal A. 
Rating:
4.0

everything was good. thank you

andrei B. 
Rating:
1.0

Hello, My reservation was for 7:30am to rent a 20 feet long truck to move to Brampton on May 2nd. We booked some movers ourself from 9am to 11am. I thought it was at the 360 Cremazie boulevard in Montreal. It was in fact in Terrebonne. It was on the email but only when I clicked on the link in the email. On the front page It was the Cremazie agency which were the prefered location. So...Confusing. We then went to the Terrebonne Agency. We arrived at this agency at 8:15. The store opened up at 10 am. I called the 1800 number and spoke to Amy which transferred me back to the initial disk where you chose between French and English. Then I spoke To Marianna or Marina. Explain the situation. She did not even try to help us and transferred us back to the disk. I called back and once again The agent Mariana put me back on the initial disk. We called back to speak to a manager. Once again we got put back on the disk. It is unprofessionnal, disrespectul and inacceptable. This behaviour went on during the whole 3h that I have been waiting for the truck. We decided to call back and chose english instead of French and the agent Rockwell understood the situation and help us. So she was super effective and good. She found us a new location and as we were ready to go to the new location the owner of the shop in Terrebonne arrived. it was 9:15am. My insurance company told me I was insured on trucks for my moving. So I did not wanted to take the insurance. The clerk advice was to take it because it was more than 10000lbs. I called my insurance to check and It was a good advice! so good job on this clerks. But I wanted to take the insurance back. It was impossible to put the insurance back on the contract. it took nearly one hour and 25 minutes and few phone call because it did not work. I was getting anxious because the clerk was doing everything that he could to solve the situation but nobody that he called knew what to do. I tried to call the manager on the 1800 number. And Once again, I spoke to Marinan (or Marianna) who were more and more unpleasant to talk to. She once again put me back on the initial disk where you have to chose your preferred language. It really seems like a pattern that when she does not want to deal with something, she put clients back on the initial menu in order that an other agent deal with the issue. Maybe it is not that. But it feels like it. I talked to her 4 to 5 times during the whole process and it was the same pattern every time. Anyway, the clerk at the Terrebonne was helpfull and on the contract by hand, he put back the insurance. I took the truck around 11:15, my reservation was at 7:30 am. It is unacceptable. I received then an email from Claude Lafrenniere which granted me of 50$. Thank you, Olivier Giuntini

Olivier G. 
Rating:
5.0

Pour faire la réservation pas terrible, la réservation avait été fait à Terrebonne chemin Gascon pour jeudi 9 h30 le 23 avril 2020 et quand on a confirmé la réservation était à Montréal Nord le 23 avril à 16h00... j'ai dû rappeler à la central pour faire la correction .. alors c'eta Un inconvénient ... j'aurai Me ramasser le matin même sans camion. Je l'aurai Pas trouvé drôle, alors peut-être juste prendre les réservations comme il le faut

ginette L. 
Rating:
5.0

Customer did not leave a comment.

NATHALIE T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Bruno G. 
Rating:
5.0

Customer did not leave a comment.

JOCEELIN L. 
Rating:
2.0

Customer did not leave a comment.

AUDRY B. 
Rating:
1.0

We filled the vehicle with gas prior to returning it and it cost $40. The mileage we completed was 69Km. The vehicle had frozen snow on the back doors which we had to remove as much as possible as it was slippery to get into back and side. This was a very poor example of what we experienced previously from UHAUL!

Larry P. 
Rating:
1.0

Dire les bonnes informations au téléphone pour ne pas avoir de surprise sur le prix surtout quand tu te déplaces de Québec à Montréal et que finalement tu a une différence de 100$ car au téléphone il nous ont mal informé.

ROXANNE M. 
Rating:
5.0

Customer did not leave a comment.

Isabelle R. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS H. 
Rating:
3.0

Customer did not leave a comment.

Francois P. 
Rating:
5.0

Customer did not leave a comment.

Benoit F. 
Rating:
4.0

Service de qualité offert promptement et sans complication. Un bel exemple d'efficacité et de qualité de service. Merci

FRANCOIS G. 
Rating:
2.0

The price/fees was not at all what was initially stated... My invoice clearly does not add up properly with regards to distance/rate per kms. I'm VERY upset that the initial quote was noting like what was charged after all. It was quite dishonest.

JOSEPH G. 
Rating:
3.0

Pour la location j ai du allé sur place 2 fois. J ai du me discuter pas mal avec le proprio pour avoir le camion pour su moin 24 hrs. Et pourtant j avais fait la réservation au moins 2 semaine à avance.

CLAUDE G. 
Rating:
1.0

I have a very bad experience. The trailer I rented was not the one I reserved online and the link sent to me by SMS to close the return was not working. The service was terrible. I called in advance to tell the attendant I would pick it up and he didn't know I was coming. Then on place, he asked me the same questions over that I already answered in the online reservation. Then he gives me the number for a trailer that was already taken. I had to go around myself and look everywhere and then come back. I had no help to hook the trailer. I will definitely not recommend UHaul and this location.

Isabeau B. 
Rating:
1.0

Tout

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Jean-Pierre G. 
Rating:
5.0

First time user and very satisfied.

HENRI E. 
Rating:
1.0

La remorque avec rampe pour transporter une moto n'etait Pas en état de fonctionner (réservé plus de 7 jours en avance ) et nous avons eu l'option d'une autre remorque . Beaucoup plus grosse et sans rampe. Nous avons dû payer pour acheter une rampe en bois et sans compter les frais de carburant supplémentaires. Nous avons louer la remorque pour 10 jours et fait 2000 kms. Bref en plus la location n'est fait avec des cycle de 24h mais à la journée. Donc si vous aller chercher votre remorque à 9h00 ou 17h c le même prix.

Pascal G. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Super belle expérience. La remorque étais un charme à tiré

Jason K. 
Rating:
5.0

Un peu chère mais overall good!

Simon L. 
Rating:
2.0

Granted i arrived near the closing time. The employee didn't accompany me to the trailler to evaluate the state of the equipment (tail light was no functioning). While in the backyard, I had 3 minute till the store shutdown, when I called with no answer. When the trailler was secure, i tried looking for the clerk, that was no where to be found. Costumer experience was very poor.

MATHIEU A. 
Rating:
5.0

:)))))

DEAN D. 
Rating:
5.0

Customer did not leave a comment.

PHAN L. 
Rating:
4.0

Customer did not leave a comment.

ANDRE N. 
Rating:
5.0

Employé très sympathique

Martin L. 
Rating:
1.0

Le propriétaire du magasin a Terrebonne a été très impoli avec moi...il ma faite payer $ 19.95 de plus parce qu il a préparer la facture 1 demi heure avant qu on parte avec le camion...je suis très insatisfaite plus jamais je vais choisir votre compagnie a l avenir si J ai besoin d un camion

francine B. 
Rating:
5.0

Excellent service

gilles L. 
Rating:
3.0

The price on the app and the price i was charged when i went in was different. I understand there is taxes but i dont think it was very well specified. Also, there was things from the previous user in the truck....

Virginie V. 
Rating:
4.0

Customer did not leave a comment.

LYNE S. 
Rating:
2.0

The milage is not reel. Tjey charge more. Aproximatly 40% more

Simon B. 
Rating:
1.0

On avait réservé pour 9h et on a eu le camion seulement à 12h30, vraiment déçu de notre expérience

Paul D. 
Rating:
3.0

Customer did not leave a comment.

Vartivar K. 
Rating:
5.0

it was frustrating to pay a whole extra day when i left the trailer in the evening after the store was closed and no one to answer the phone or leave a message that the trailer was returned.there should be a system in place to inform the store that the product was returned earlier than planed so we don't have to pay for something we didn't use. and the only response from the clerk was sorry that's how the system works.

ANGELO P. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Au début un peu inquiet car le camion que j'avais loué n'était pas arrivé (le client qui l'avais loué plus tôt coupable, ne l'avais pas ramené à l'heure), mais le gars du Potiron a su me trouver des solutions. Finalement mon déménagement s'est bien passé et le camion loué a bien fait sa job. Merci!

Juan Carlos E. 
Rating:
4.0

Customer did not leave a comment.

jaques C. 
Rating:
1.0

Truck not available as confirmed for 9:30 am a day prior. Multiple delays in having the equipment available: 9:30 then 11:00 am, then 1:00 pm and finally available at 3:00 pm, too late for us to find a replacement truck... Cabine was filthy; food crumbs all over, grease smudge on inside right door, previous renters were smokers,cab smelled like crap. Windshield badly cracked, probably unsafe to drive... Dealer did not try to find or propose alternative equipment. Due to time constrains, we had limited alternatives. We partially clean up the cab interior to make it somewhat acceptable. Really unsatisfied and disappointed with decision to rent with UHaul/this dealer location. Such poor customer service standard is unacceptable.

Yves L. 
Rating:
2.0

Customer did not leave a comment.

JEAN FRANCOIS C. 
Rating:
3.0

l information du tarif ( assurances , et Km ) n etais pas ce que l on ma dit au telephone et lors de la reservation , alors que le jour de prendre le vehicule c etais un autre tarif. Ont m a telephoner 3 heures avant l heure du retour prevu , pour me dire que je devais etre a l heure car il avais un autre reservation apres moi pour le vehicule . J ai senti un stress pour le retour du camion .

lucie D. 
Rating:
3.0

Horrible horrible horrible experience. Truck had a broken mirror, no gas in the tank when i picked it up, absolutely horrendous service, etc. I could not even get my invoice. I will NEVER go there again, it was too frustrating, dangerous and insulting.

STRADEDGY INC S. 
Rating:
3.0

Customer did not leave a comment.

Pierre D. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
1.0

Customer did not leave a comment.

PATRICK G. 
No reviews have been submitted for this location.

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