Customer Reviews for Boutique Potiron
(U-Haul Neighborhood Dealer)

239 reviews

1683 Chemin Gascon   Terrebonne, QC J6X3Z6

(450) 914-2186

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(450) 914-2186

1683 Chemin Gascon
Terrebonne, QC J6X3Z6

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 12 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
1.0

Apres mavoir changer ma reservation initial, jarrive au comptoir uhaul et la presonne en charge me dis quil y a un probleme avec le camion de location. Il me demande si je veux faire ma reservation pareil jai aucun autre choix je ne peux changer la reservation. Je ne suis vraiment pas content du service que jai eu

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

such a friendly service... very professionnel

PIERRE L. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

stephane L. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

TRISTAN T. 
Rating:
5.0

Customer did not leave a comment.

André L. 
Rating:
5.0

Customer did not leave a comment.

JEAN V. 
Rating:
5.0

Bon service... le colis est très drôle j'adore

FORTUNAT G. 
Rating:
5.0

Customer did not leave a comment.

gilles V. 
Rating:
5.0

Customer did not leave a comment.

Hélène B. 
Rating:
5.0

good service and fast

FREDERIC A. 
Rating:
2.0

Triche sur les photos pour l'essence. J'ai remplis beaucoup plus que quand je l'ai pris et j'ai été chargé quand même. Camion sale a l'intérieur et non désinfecté même si j'ai payé pour la désinfection.

Sébastien F. 
Rating:
5.0

Customer did not leave a comment.

Jacques P. 
Rating:
3.0

Nous ne sommes pas certains de pouvoir vous recommander car : - Les heures d'ouverture ne correspondent pas aux heures d'usine (7h @16h) - Le camion n'avait pas des essuies-glace fonctionnels Pour le reste, les personnes qui nous ont répondues étaient vraiment gentilles. Merci!

INDUSTRIES P. 
Rating:
5.0

Customer did not leave a comment.

mario D. 
Rating:
5.0

The Truck was not clean as the covid politic

SYLVAIN B. 
Rating:
2.0

Charged more mike than used. Charged 5$ for cleaning the truck for COVID but truck is all dirty.

MATHIEU G. 
Rating:
5.0

Pas d'acces a mon compte. Fait une demande pour réinitialiser le mot de passe, mais jamais recu de code ???

sylvain L. 
Rating:
5.0

Customer did not leave a comment.

yannick L. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
1.0

Awful experience, they charged me 18$ for coverage even tough I specifically said I didn't want it. Then told me to call U-Haul to get it reimbursed saying he could not do anything for me. Plus he tried to charge me 10 extra KM claiming that the mileage on the truck and on the contract did not matched, almost calling me a liar. Will not go back there and definitely would not recommend. Terrible overall experience.

Alex D. 
Rating:
3.0

I got charge for cleaning, but I the truck wasn't clean at all when I pick it up... on top of that I didn't received any credit for the extra 1/4 gaz tank put on it... since I return it with more gaz than supposed to..

Wilson R. 
Rating:
5.0

Customer did not leave a comment.

Yves B. 
Rating:
3.0

Customer did not leave a comment.

LES ENTREPOT AB C. 
Rating:
5.0

Everything went well, as expected.

Pierre A. 
Rating:
3.0

Le préposé n'a pas vérifié l'équipement, ni le taux de gaz à notre retour.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

JEAN F. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

Customer did not leave a comment.

ANDRE G. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
1.0

cleaned trucks, no lost keys, priority to reservation, an actual self check up fonctional, no sketchy business, transparency... up to date with technology, courtoisie. you can do a lot to improve.

Vanessa C. 
Rating:
5.0

Customer did not leave a comment.

gilles V. 
Rating:
5.0

Customer did not leave a comment.

marie-france F. 
Rating:
1.0

I leave with no document. I took a picture of the dash to have a proof of the milage and by chance. The merchandise didn't know the milage and ask me for the proof of the milage.. the price was good, next time I will try to find another place to do the rental.

ALAIN B. 
Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

PASCAL D. 
Rating:
1.0

At first, the guy told me the fuel was at 1/4 and i signed for it. When i dis the check in, the fuel was way below 1/4 (almost at E ) . I went back to the manager and he told me , that fine . He told me to bring back the truck with the same gas. I had to put gas (20liters) before leaving to my destination. I bring back the truck with 1/4 fuel. At the check out, i ask the manager if i can have a discount for the fuel. He told me no because he need to calculate and this is complicated for him. He dont want to calculte. We had a argument and he call on his phone a another guy (moncef) that one said the exact thing. He said he need to pay by his pocket. However, i understand thats me , the customer? Had to pay for the missing fuel. Th manager told me too call Uhaul. And thats it.

Philippe P. 
Rating:
1.0

Services was bad

ORELIE P. 
Rating:
5.0

Friendly team good service

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

SYLVIE V. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

un peu cher mais comparable.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Burcu E. 
Rating:
5.0

Service impeccable, le commis à l'écoute et serviable

MAXIME M. 
Rating:
5.0

Customer did not leave a comment.

JEAN CLAUDE L. 
Rating:
5.0

Customer did not leave a comment.

Jenarththanan J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Bonne expérience, bon service, prix raisonnable

ALEXIS R. 
Rating:
1.0

I used 1320 km But you put it on miles Since yesterday I claim to refund my money You didn't get me back My name is Musampasi Pumbu My phone is (647) 703-1969 Please verify and refund me the money

Musampasi P. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Rien a dire tout est conforme à ma réservation. Camion propre. Le colis l'a désinfecter avant l'utilisation. Service rapide

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Excellent service le comis était a la hauteur des attentes. Merci pour tout

alvaro F. 
Rating:
1.0

The truck I reserved wasn't here so I had to take a bigger truck and I had to pay for an insurance despite the fact I declined it when I booked the truck online. Not a good experience, will go somewhere else next time. (And uHaul never responded to my request when I contacted them).

Jerome B. 
Rating:
1.0

Après avoir reçu confirmation par courriel la veille de u-haul que notre camion serait prêt à 10h le samedi le 29 mai, il n'y avait pas de camion pour nous à notre arrivée à 10h15! Nous avons dû nous débattre avec le propriétaire de la concession et appeler à la centre de répartition u-haul de Mtl. Finalement c'est vers 12h45 qu'un véhicule nous a été offert. Service u-haul très mauvais!

Dominic S. 
Rating:
4.0

Customer did not leave a comment.

GINETTE ROBERT B. 
Rating:
5.0

bon service!

DANY M. 
Rating:
5.0

Very nice service thank you for all

CSSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN NICOLAE A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Bon service. Merci

doliscar D. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Camion propre. Bon service

SYBERKAR D. 
Rating:
5.0

Je suis très content de louer avec cette succursale, un excellent service rien a dire. Le propriétaire très courtois et sympa. J'ai lu quelques recommandations negative des clients qui on louer de cette succursale et j'ai demandé au propriétaire des explications. Sa réponse que la majorité de ces clients ne sont pas satisfait du service de uhaul mais pas de la succursale (comme des fois ils envoient des reservation mais le dealer n'arrive pas couvrir ou des fois les clients d'avantarrive en retardet ça retarde le clientprochain. Tout ça c'est hors de contrôle du dealer. Mais malheureusement quand vous mettez une note c'est la succursale qui est noté mais pas la compagnie Uhaul Merci encore pour votre bon service.

MICHEL L. 
Rating:
2.0

Nous avons du accommoder Uhaul et avoir le camion plus tard. Il n'y avait pas le diable demandé ni les couvertures. Nous avons retourné le camion 5 min avant l'heure prévue et il n'y avait personne pour recevoir le camion.

François J. 
Rating:
2.0

Service at the desk was pretty long. Too expensive as well.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Chantal L. 
Rating:
1.0

Remove the arrogant owner. Received the truck 2 hours late and we were forced to bring it back in less than 24 hours due to their overbooking (without a mention of a reduced rate). The owner threatened to charge us a full day's rental and an additional 50$ if we arrived later than noon on the dot. Totally against UHaul's policy of being courteous and polite.

Maxime R. 
Rating:
4.0

Very friendly and helpful

Alanni D. 
Rating:
1.0

Malgré la réservation, le camion avait été octroyé à un autre. Suite au changement d'heure imposé, j'ai dû malgré tout attendre le camion encore 30 minutes. Du gros "over booking" inexplicable et inexcusable.

MARC A. 
Rating:
5.0

Customer did not leave a comment.

Marc-André D. 
Rating:
5.0

Le personnel était très courtois, très professionnel et très gentil. J'ai beaucoup aimé son service. Félicitation.

Mostafa A. 
Rating:
5.0

Customer did not leave a comment.

Sylvie C. 
Rating:
1.0

You are renting illegal and dangerous vehicles for Quebec. They are illegal because you are using four-season tires which are illegal in Qubec during winter. Even worse, it was a nightmare driving that vehicle and I got stuck many times due to poor tires. Also, your vehicles are in miles which is also not legal in Quebec. I should report you to the transportation department.

Ghislain B. 
Rating:
5.0

The tires are not good for the snow

REGINALD M. 
Rating:
2.0

Couldn't find the key drop box. Not clear where to park the vehicle.

Esther V. 
Rating:
5.0

Vous manquez beaucoup de Français langue du Québec De plus, je soupçonne que vous utilisiez des licences américaines pour ne pas payer votre dû au Québec. Déplorable.

denis A. 
Rating:
3.0

1) SVP un sondage en français serait apprécié 2) Lors de ma demande de location, les préposés étaient plutôt mélangės dans leurs papiers. Ma réservation, faite 2 semaines avant n'était pas enregistrée ( perdue ?), ils ont dû refaire le tout. J'ai eu très peur de ne pas avoir de camion pour mon déménagement. 3) Les recommander, ok, mais avec amélioration de leurs services. Merci.

JOHANN D. 
Rating:
1.0

Nous avons reservé un camion 1 semaine d'avance et arriver sur place le camion n'etait pas disponible nous avons attendu plus d'une heure sur place pour finalement nous donner un camion qui venait juste d'arriver et qui n'a clairement pas été desinfecter .

DANIELLE J. 
Rating:
1.0

Customer did not leave a comment.

moustafa A. 
Rating:
1.0

Took an hour to get the truck ready. The one I reserved had been booked also.

DOMINIQUE B. 
Rating:
4.0

The truck was not cleaned before location but not too dirty. Usually, when I rent elsewhere, it is freshly cleaned.

MANON G. 
Rating:
4.0

Tres bon service,merci!

feefe M. 
Rating:
5.0

Customer did not leave a comment.

Marc Andre B. 
Rating:
4.0

Customer did not leave a comment.

STEPHANE R. 
Rating:
1.0

Vraiment un très mauvais service, Non respect de réservation Non respect de l'entente de prix du contrat Longueur d'attente au téléphone J'attend mon crédit pour mon contrat non respecté Écouter vos enregistrements Je suis encore en attente aujourd'hui le 21 septembre Svp svp svp tel moi 514-264-1228 Yves Blain

Yves B. 
Rating:
1.0

-Système de prise de possession du camion avec son cellulaire est compliqué et a échoué -frais additionnels qui étaient non divulgués au départ -malpropreté du camion -mésentente sur la durée de location entre le centre d'appel et la succursale - relevé du paiement sur carte de crédit à vérifier puisque le montant à passé deux fois (estimé du début et celui réel de fin) sans que je vois l'annulation du premier. Donc plusieurs irritant qui démontre un manque de professionnalisme et du tracas inutile pour le client

francois B. 
Rating:
2.0

Place not well organized and mistake in the rental truck milage and gaz tank

roger R. 
Rating:
2.0

Trailer was not available cause you booked it on the wrong days lost of time and gas for me

Kevin L. 
Rating:
3.0

Was Closed when I did Drop off

Johanne R. 
Rating:
1.0

Customer did not leave a comment.

Yves-Alain P. 
Rating:
4.0

Customer did not leave a comment.

KAMALJIT A. 
Rating:
5.0

Le service a la clientèle est minable ,je m, explique j ai réserver le camion pour le premier août,ça été confirmé la veille quand j ai appeler pour est certaine que ma réservation était là. Quand je suis arrivé pour prendre le camion la boutique avait rien a mon nom, je n'étais pas contente le me de la boutique m'a prêté un de ses camions.

Helene M. 
No reviews have been submitted for this location.

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