Super friendly & welcoming center. Easy drop off. If all U-Haul locations were like this one, their would be allot less complaints about U-Haul.
Glenn B
Customer Reviews for Boyle Car Wash & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That gentleman was so so so nice....you are so very fortunate to have him as employee he really cared....he helped me with everything.
Pamela HGreat experience, equipment was as expected, no surprises or hidden fees
Douglas BAllow for the additional kms if one does not live in the same location as the U-Haul location.
Sara LFriendly service, truck ran great. Price was ok.
Ronny JVery easy and quick drop-off. We dropped off after hours. called the number on the sign, a representative picked up on 2nd ring, gave instructions where to park uHaul and drop keys. Easy! Thank you.
Deana DGreat team in Boyle!!
Lynette KFor God's sake...let us rent a 6x12 to take out of city. This is ridiculous and now my classic trike is damaged. I should due for damsges
Wayne DLast minute rental. Guy even stayed late to help me. Fantastic customer service
Jim MThe truck was kind of clean. There was garbage shoved under the seats. There even was a lighter and half a pack of cigarettes under the passenger seat.
joe dVery friendly and helpful. I was only there to drop off but it was still a pleasant transaction. Thanks again
Jim MSuper friendly and fast
fredrick tUhaul always treats me good 👍
Gitan BIt was very good, very pleasant owner.
David SThe agent was very friendly and helpful. Facility and yard was clean and well organized. The agent attended with me while I connected the trailer to my vehicle. zi got called back to work for an emergency so had to return the trailer after hours on a Sunday - there was space out front to drop of the trailer and other units were parked outside the fence in the parking lot. Great service all around. However it would be nice to know how to drop off after hours when you pick up the rental - and I found it difficult to reach an agent by phone - some improvement opportunities that would ensure the experience is far more than satisfactory.
Glenn MApologized for the state the truck was in when I picked it up. Very friendly
Dennis CEasy to get, easy to drop off. Couldn’t have asked for anything better
Joshua CWe weren't even alloted enough kilometers to drive directly from the the pickup location to the drop-off location .
Ryan MService provider was rude
BRADLEY MNeed to sell boxes and the 48 hour notice should be extended longer. Thank you for the use of your connector, great personal service from Mark!
Boyle SOwner originally told us that we may or may not get a truck, even though we booked ahead.he said if someone walked in off the street and wanted one he would give it first come first served.so we were worried for a fews days that the truck wouldnt be there when we went. But it was. Although we were first told we would have to pick up in edmonton which would have added 350 km to our move.
Heather BCustomer service at this location was EXCELLENT!! Too bad Uhaul a customer service line SUCK! Credit for gas absolutely needs to be brought back!!😡. I returned the truck with an additional 3/8 of a tank of fuel! About $80 worth!! I don’t see how it should be my issue that I had no idea how much fuel your truck would use between locations. I certainly didn’t want to be stuck on the highway with a lack of fuel! Change your policy back!!😡. I will be recommending Budget Truck Rental to people including a nice review of Uhaul on Facebook!!!
Brandi LAaron was fantastic at Boyle! I actually just posted an hour before receiving this email a review on their U-Haul site (a very positive review from my experience).
Jenene GStill have not received my deposit, back and it’s been nearly 24 hours. It would be nice if there was a location more central to Athabasca/Slavelake. Driving an additional 30minutes to find a drop off point is not really cool. Then get charged extra mileage for it.
Mitchell COnly problem that I had/noticed was the almost BALD REAR DUALS and the inside of the box and on the rear bumper a fair bit of SAND. I also noticed on the rear door above the latch a GOUGE in the door. Forgot to mention it when I returned the truck.
joe dThe gentleman I dealt with in Boyle was excellent. Very friendly and helpful in completing the rental process.
James MGreat communication, very well trained,awesome service. Thank you
Dorenda WGreat service
michael aI dropped off after hours so there was no one to talk to and was not able to see the facilities.
Larry LTruck was buried in snow and ice upon my arrival. I had to clean over a foot of snow and ice off the truck as well as shovel snow out from under the wheels to get the truck free. The agent assisted me, but commented “ guess I should have dug it out before you arrived.”
Kenneth BThe address online is to the old uhaul place in Boyle and needs to be updated to the new car wash place.
Maurice PI know that you just started at this location, but a little more training with the booking system may make things run smoother. Overall it was good.
Warren G