Customer Reviews for Bradley Barter & Pawn
(U-Haul Neighborhood Dealer)

293 reviews

2275 Spring Place Rd   Cleveland, TN 37323

(423) 244-0428

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: Closed
  • Sun: 9:30 am - 6 pm

Services at this Location:

Contact Us

(423) 244-0428

2275 Spring Place Rd
Cleveland, TN 37323

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: Closed
  • Sun: 9:30 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Karena B. 
Rating:
3.0

Our truck was not clean when we picked it up

Madie M. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
1.0

I will never use UHaul again because you mislead me as you have other people. You advertise a day rate when you can only have the truck for 6 hours and then you penalize us if we go over the time by charging us for another day. I hate switch and bait tactics and that's what you've done.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
1.0

The lot was very crowded and small. When I returned my cargo trailer, I was told to just back it in a spot and unhook it. Shouldn't the U-Haul employee do this for me? So here I am trying to figure out how to unhook this trailer and manually push it into the "spot". I dropped it off on a Friday and it was not checked in until Sunday. This location had very POOR customer service.

melissa F. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

nancy R. 
Rating:
5.0

Customer did not leave a comment.

JOE F. 
Rating:
5.0

Business was closed when I returned the trailer. No issues.

Jason H. 
Rating:
5.0

Very friendly and helpful. Great selection of equipment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Damon A. 
Rating:
5.0

Ladies were nice and ready to go.

UVONNE L. 
Rating:
5.0

Excellent service, easy transaction overall excellent experience. Thanks again. Will definitely recommend and use your service again.

Francine A. 
Rating:
1.0

Did not go over anything. About the gas in truck need to be the same as you get the truck and they put on insurance that was not asked for.

Bill T. 
Rating:
5.0

I was very pleased with everything!

Louise C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
2.0

Charged me for 200$ for a 1 day rental!

pamela S. 
Rating:
4.0

I was completely satisfied.

Jake P. 
Rating:
1.0

Very unhappy we Would like a phone call from someone. Please call 903-844-6572.

David M. 
Rating:
3.0

Make sure the truck is there before sending the customer to the location. This was the third place I was sent to pick up a truck I had reserved two months before.

David M. 
Rating:
5.0

They were great

Earl C. 
Rating:
1.0

I made my reservation online and received the quote confirmation and then when it was picked up, the cost was more than double. There were fees that were added on and I was charged for an extra day because it was picked up 30 min. early. The extra day was refunded, but $40 of insurance that I had opted out of when reserving was charged to me without any disclosure. The attendant was rude and completely unhelpful.

Brian T. 
Rating:
5.0

The parking lot is a bit small but otherwise 100% thumbs up.

Jerry P. 
Rating:
5.0

Uhaul location was convenient and outstanding customer service however the equipment (appliance dolly) was not very functional and wheels barely rotated. When we pulled out the ramp, it was full of clay.

Mellanie H. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Nothing to improve, it was a great experience. I will be using when they get my home ready to move into

Ernie S. 
Rating:
5.0

very helpful and friendly service

Jay D. 
Rating:
3.0

The box container was muddy and dirty. Had to clean it up before using but other than that it was good.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Jarrod N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Angel was great nice professional will go to her again 5stars all the way

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

Marty I. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
1.0

After booking online and having a printed quote, the representative added insurance and other options adding another $70 to the quoted price. I disputed it immediately and he gave me another document to sigh with the current price however I still have the higher price charged to my credit card. Will never do business at that location again. Also, representative was not there to make the connection of the trailer to our vehicle and never verified we did it correctly or checked lights.

John V. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Everything was amazing and couldn't ask for anything more.

daniel T. 
Rating:
4.0

I would like a detailed receipt showing charges and to be told how much the rental total was when returning. Just seeing charges on my card isn't enough explanation of the charges. Otherwise everything was great.

Rhonda S. 
Rating:
5.0

Highly recommend

Deborah S. 
Rating:
3.0

did not rate excellent only because it was a small location and did not have much space for the 20ft truck. Dropped off after hours, so could not rate the location and personnel. Outside was well maintained however.

Mike D. 
Rating:
4.0

Location staff were very friendly and helpful.

dean H. 
Rating:
5.0

The trailer hitch needs to be universal

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Antonio N. 
Rating:
1.0

My truck reservation says that I'm to return the truck on Monday. Didn't say at time to be returned by. I returned the truck on Monday at 10am and this uhaul location charged my card with another day for the truck and car dolly!

Amanda Y. 
Rating:
2.0

The seal on the dolly was broken before we even got the truck and we didn't realize until we got to our location “which is a 10$ charge” had to go ask where the keys were 3 times before they realized they prepared the wrong truck, employees lacked professionalism and seemed as tho they could care less. Will definitely choose another company when I need a truck based off of this experience alone.

Ashley G. 
Rating:
4.0

Customer did not leave a comment.

joseph M. 
Rating:
3.0

Everything good

Paul D. 
Rating:
1.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

The crew was friendly, helpful, and welcoming. Continue this!

Timothy I. 
Rating:
5.0

Great customer services employee Explained rental conditions well !! Very friendly !!!!

Elizabeth E. 
Rating:
2.0

Shouldn't have cost $190 to borrow the uhaul for 4 hours.

Jaylin G. 
Rating:
5.0

The lady who helped me was superb! I wish I could recall her name. Very patient and helpful! She was knowledgeable and made the experience very easy.

Brittany H. 
Rating:
5.0

They were very nice and knew what to do and wanted to help any way they could

paul Q. 
Rating:
5.0

They were very kind and friendly.

Margie W. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
3.0

54$ for an hour use to move 1 single entertainment center and less than 20 miles.. really high price..

Promise J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

We normally use this location and have never had any trouble. This time the truck didn't drive as smoothly, but everything went perfectly.

Robert S. 
Rating:
1.0

Both times I've rented from UHaul have been an absolute disaster. Had rented a pickup and 12' x 6' trailer, I got a 10 foot box truck. I had to make 3 trips to move where as the pickup and trailer would have been once. Great staff

TYLER S. 
Rating:
3.0

Location is not good for the amount of vehicles there. Very hard to find a place to park truck. Full of pawn type people coming and going.

CHARLES C. 
Rating:
5.0

Perfect

ROBERT N. 
Rating:
3.0

Customer did not leave a comment.

Rhonda S. 
Rating:
1.0

This location was horrible had to go way in the back to get my ie. truck that was not checked in the door was broke it was filthy had some illegal things for weed in it gas mileage they had wrong and the worst part was the mileage that had calculated was way off and charged me a insane price when they didn't have correct mileage the lady said that truck should have never went out !And d so poke you some guy for customer service like he was gonna help name Heath raper but was the worst one very rude don't recommend this uhaul service at all especially on spring place rd!!!!!!

TASHA C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
4.0

No one was at the store the day and time of drop off. Had to do it electronically which was fairly easy.

Bryson D. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
1.0

Have someone on sight to be able to help. More room to park trailers and trucks.

Amanda S. 
Rating:
5.0

very fast to get in and out.

JOEL Q. 
Rating:
5.0

It was great. The lady and man who set me up and on my way were just wonderful.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
2.0

Garage door on trailer not maintained, very difficult to operate. when trailer was returned, could not even close the door. The U-Haul "self checkin" is terrible. if you are going to rely on this, you should have big bold buttons on top of site, "rent". "Check-in"!!! over all not a positive experience or reflection on the parent company .

MICHAEL R. 
Rating:
4.0

This location Bradley Barter & Pawn was very good and the staff was very helpful. The equipment was very well organized and clean. No complaints here, but please read below: My rental was initially set for the Chattanooga Broad street facility and the employee named Sam was very uncooperative. I made a reservation two days in advance, checked-in online, arrived on time to pick up the auto transport and waited for assistance. I followed the U-Haul protocol. I was told by the yard person that someone inside would have to connect the trailer to my vehicle. While waiting, Sam rented MY trailer (the same trailer) to a walk up customer who DID NOT have a reservation. When questioned about it, Sam told me that my reservation did not matter and that he did not plan to do anything about it, that it was my problem, not his. He then displayed an unprofessional attitude when confronted and became hostile, as did I. He was extremely unprofessional and should be reprimanded for poor attitude and poor customer service. Since he rented MY TRAILER to someone else, it caused me to back track 40 miles the opposite direction to get the nearest available trailer, hence the Cleveland location. I did speak with the Broad street facility manager regarding this incident, he sincerely apologized and he stated he would address the matter. This staff of Broad street has always been very helpful and the equipment is always clean. No previous problems have ever occurred there with us. I do not feel this is a direct reflection on U-Haul, which has a great name and reputation and we will (when needed) return to the Broad street facility as it has always been trouble free and the manager does all he can to please the customer. Sam should be GONE, he is not good for business. A business cannot treat customers this way and expect the customer to return.

Sam E. 
Rating:
3.0

Reservation was for 10 am. Had to wait around for almost 30 minutes while it took two people to help one customer. Wasn't excited about that, but other than that it was not bad. Good customer service once I was assisted.

JEREMY KEITH L. 
Rating:
2.0

I pulled into the front and they expected me to get back into the truck and drive it around back. I had to explain that I was in a lot of pain and didn't feel that I was capable, at that point, of backing it out and moving it. I was charged for a second day because I was 45 minutes late and they tacked on the insurance charge for a full day as well. These extra charges caused my bank account to be overdrawn.

Jeanette M. 
Rating:
5.0

It was like a new truck (10" box truck). It was clean and ran great. I would gladly rent again.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Ponda G. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

The van needed an exterior wash. Customer service was great. They reimbursed me for some of the miles that was initially their mistake. I would definitely use them again!

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

LINDA H. 
Rating:
2.0

Kinda rude not professional at all

CHANDLER G. 
Rating:
3.0

One side running light was not working. Discovered a broken wire to the light which was too short to repair. The agent at the location did not correctly cross the safety chains when connecting to my vehicle. I corrected this.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

It was a little expensive for one way trip.

ALLEN M. 
Rating:
4.0

The interaction with customer could be more friendly and a demonstration of accepting diversity on the business relationship could be improved.

Celso D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

I'm completely satisfied with equipment I rented and the staff that helped me. Definitely recommend this site to any one needing equipment to rent... Nothing to improve at this location..

Rick C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
1.0

Customer did not leave a comment.

Ansley C. 
Rating:
1.0

Terrible experience. You can show and tell the customer ethically and transparently all the fees and charges included. Instead of charging them an inordinate amount at the end of the trip that wasn't displayed in any advertising or the contract.

JOHN K. 
Rating:
2.0

Customer did not leave a comment.

NICOLE B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
No reviews have been submitted for this location.

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