They had lots of options of trucks and the lady that check me in was very friendly and knowledgable.
DANIEL B
Customer Reviews for Bradley Barter & Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent a trailer one way. Picked up in Cleveland, TN dropped off in Demopolis, Al. The office in Cleveland call to find out why I hadn't returned the trailer. Inexperienced help. The rates quoted online was different than when I picked it up. Was not happy about that.
Stephen AVery patient and helpful staff, they are very helpful.
Andrew SHad roach bugs in the back
COREY MThey had to move a car dolly out of the way before I could get the one assigned to me and then I had to go back in and buy a electrical connection from them which was $16 on top of the $59 to rent car dolly for a day
EBIN NWhen I picked up my truck the battery was dead. I had to jump it with my personal vehicle (too long wait for roadside assistance). The gas gauge did not work (I have photo evidence), but I’m being charged for gas even tho I have no clue if that is what was actually used. I had to jump the truck every time I turned the truck off cuz it would never start. The doo ajar beeping never stopped even tho the door was shut as I was driving down the interstate. The truck was absolute garbage. And I have asked for a refund and they added money due for gas usage that I do not know if that is actually how much gas I used. I will NEVER again rent from this location, I will drive the extra 30 minutes to a different location to rent.
Stacey EStart out with full tank it’s easier to fill for return. Give frequent user discount
CONNIE IN/A
HEIDI BThank you! :)))
MELINDA CNa
PATRICIA SAll transactions were top notch Thanks Steve
STEVE TI am 70 yo and after paying the girl told me to go hook up the trailer myself. I said seriously???!!! She said I will do it. It took 3 ppl to lift and put on my truck. Rude, Rude, Rude.
PATRICIA WTruck was not in front parking lot, was located a ways away from the keys. Truck had items in back that were not ordered. App kept closing out was at location 10 minutes early it took 30 minutes to get truck.
Michael SMy drop off location was too far away from my new address.
DOMINIQUE JVery professional and trustworthy.
CRAIG PNA
HEIDI BThe truck was driven into the lot and returned on time. We parked the truck told the people that was sitting in the parking lot and left. It was a perfect experience all went perfectly well. Thank you.
Tom OEasy pickup and return of trailer.
JAMES JThey were closed when I dropped it off.I called them the next morning.The truck was checked back in and they were very nice.
Lauri EFast and friendly service with a smile
Dallas PVery friendly , smooth as butter !!
JOHN UThe inside of the truck was nasty,floor,dash,and ceiling.. The parking lot at this location is not big enough and ruts all around.
Peggy HMy hardest task was figuring out to return the truck via email. Thankfully, I clicked on the right link and then it was easy. Good experience.
LISA LExtremely helpful and provided great customer service.
AMY IInsane and outrageous fees and hidden stipulations . Still trying to charge me $ even tho everything is paid for !!! Never going back.
Sharon MNothing ! Was really a smooth deal !! Very nice folks !!
CAROLYN KAwesome representation from the employees and the equipment worked perfectly. Six Horns up 🤘🤘🤘
DRENEN TWe dropped off the auto transport after hours, and it was very dark, so I can't really rate about the service there or how the location looked. It was convenient though.
JUDY MAlways excellent customer service
CONNIE IThe customer service when I return the truck was so polite and professional...the lady I rented it from was t so nice. Over all good ser ice truck was good and customer service was great when I return the truck ty uhaul
BETTY SI dropped off my trailer, but there were no "trailer" parking spots available. It was very difficult to maneuver to set trailer in parking lot. I wish the location I had to choose from would have been open the day I needed to drop off. Location was closed on a Saturday, which was not ideal.
Judy WHave the owner actually inspect the truck after every use. Was charged 9 gallons of gas for no reason and it cost me around 40 dollars when gas is only 2.80. Total joke of a location for U-Haul and will never use again.
MATTHEW SMaybe a small bridge over the ditch.
TAMMY LGet rid of my first pickup location!
DONNIE TMy husband and I have rented several trailers and trucks from this location, and I would absolutely recommend them to anyone! They’re the best!!
GLENDA FHad a great experience. Very friendly staff. Would highly recommend this location.
HEATHER HGreat people to work with
JEFFREY GTrailer lights and signals did not work.
KILEA GCleanliness in the back of the truck; there were a couple roaches, so I had to wait to load until they were killed.
Kieran HCargo van got great gas mileage. Bradley Barter and Pawn folks were easy to work with. I had read everything online ahead of time so there were no surprise fees. My only complaint was that whoever rented before me had had a dog in the van. Those small dog hairs do not come out of fabric seats. Even after I vacuumed they were still there and they left mud prints in the van. The van was really new and I got over 20 miles per gallon. So I had no problems at all. I would definitely use this location again.
MELISSA HPawn shop atmosphere, with pawn shop people
STUART SThe 10 foot, partially filled uhaul got 3.2 mpg. There's something wrong with the equipment.
ROBERT HBooked this rental via mobile app. The actual rates were higher than the app. Return locations were not complete. I had to search to find a location closer to me than those given on the app. In short the app needs a lot of work,
WILLIAM PGreatvpeople at Bradley pawn and Barter
SAMUEL S2nd time there for U-Haul, great experience!
JOEL WThe workers were helpful and friendly.
EDITH MEasy people to work with. Always have a good attitude and helpful
DOUGLAS MReservation was for pick up at a different location. Never received a notification ( text, email or phone call) of pick up change. Caused me a 30 minute delay in starting the travel day.
James W