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Chris J
Customer Reviews for Bradley Barter & Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire pressure was low. The equipment was poorly maintened. The side view mirrors moved and were loose. Plus no rlectric windows or mirrors. So i had to get put and adjust all the time.
Kevin MVery good and easy experience.
James HIt was so easy to drop off!
heidi jThere is nothing more to do the upmost customer service was delivered to myself and to another customer, very knowledgeable of the equipement very helpful.
Steven DGreat people to work with, very friendly.
Larry MThe staff was very accommodating and friendly. Wonderful bunch of people
Steven MThe strap on the drives side of the car transporter kept coming off the tire so it was faulty. Something was going on with the strap or the ractchet. So we had to keep stopping to fix it which was very inconvient for us trying to make it home. So we will be paying extra on the Uhaul truck on daily rental because we will have it a few days extra.
JOHN G4 hours was requested on the online reservation request. Arrived earlier than appointment time and after leaving the premises received text informing that return was estimated 3 hours. Returned vehicle earlier than the est 3 hrs and asked clerk why was it changed from what was requested online. Person was perplexed and couldn't supply answer. Recommend that customers are aware prior to leaving premise of estimated return time to ensure it's what customer requested, especially when reserving online. Personnel on premise was helpful with the process from beginning to end.
Judith RIn the process of uploading pictures of my drivers license, the pics wouldn’t submit from my phone. The kind young lady helping me instead used her phone and it worked. I’m just a little uneasy about a stranger uploading my drivers license with their personal phone.
Jeremy MTight space to pick up and drop off but manageable
Robert WEquipment was in good condition but trailer was extremely dirty on the outside. All else was fine.
Kirk HMy van was almost brand new with just 4600 miles but the floor was dirty and seats were stained. I simply took pictures in case of request for cleaning fees. I received no such requests. The service people are nice but it does usually take a few minutes to get checked in and out but I've never had any problems with unjust charges. As I think about it this was my 3rd rental transaction and I really have no complaints so I'm changing my rating to 5*.
Raymond CGreat Experience
JOHN BThe lady at the pickup location phoned me to let me know that they were closing early that day so I could arrange to pick up the van online and the van was nice and clean. Satisfied customer!
Lori HKacey was an angel.and very knowledgeable ..she went the extra mile.over and above..
Ruth BMore space
Cody FMake it free?? LOL!!
Patricia KAll was good courteous and friendly
Tony WHe put the contract on my father's account instead of mine which caused a lot of confusion and frustration. I told him directly to put it on my account (Darcy Lynn Hocker) and he did not. You cannot add or look up a contract on the app. When asked to upload a picture the website reloads and starts the process over. I will be uninstalling the app.. it's useless.
Darcy HService was wonderful. Equipment was great.
Gordon aThe registration procedure was a bit tedious but other than that the staff was extremely courteous, friendly and helpful. I highly recommend this Uhaul locztion.
Peter FThe lady knows her stuff she had us hooked up in no time Thanks
SANDRA RNothing. I had a brand new truck and my tow dolly had to have a representative come from Ringgold GA. He was able to fix my problem and get me on my way. Great service at a great deal.
Victoria FThe check out process is ridiculous, I had to photograph every angle of the truck with a low battery and there was no place to park. When you are tired after moving and driving all day and have to pay this much for a truck plus gas it up before return, I don't want to spend 10 minutes checking out, taking photos and uploading stuff. I should be able to park it and go. Uhaul staff can look at the stupid odometer and take pictures. Everyone is so lazy these days and makes the poor customer do everything. Shame on you, UHaul.
Carrie SVero beach area was bad and Cleveland area was worse . Bradley pawn shop
KENT HChecking out was difficult trying to upload my license. When I reserved the vehicle I checked that I waived the $11 protection. I checked my receipt after I got home and noticed that I was charged the $11 anyway. I was just concerned about checking in before they closed so I didn't check the receipt until after I got home. Other than that the guy at the counter was helpful.
Carolyn Nhard parking no room to park trailer but mission complete
Matt WCheaper rates per mile, but had great workers and the location where I got it from very polite and helpful
Leila CI waited over an hour for someone to come move a uhaul that was blocking my exit. The parking lot isn’t big enough for all of the uhauls that they have. I’ve had better service at different locations. I won’t use this location again.
Ashley MNothing at all everyone was a real pleasure to talk to and communicate with
Brian CGood inventory but I suggest walking the road if you need to get to the back lot where my truck was located to avoid A LOT of mud. The amount of dirt I mopped out before being able to load my furniture was pretty bad but there was not really trash found in the truck which is good. Great location. Guy also seemed friendly and 24/7 check in/out was a breeze.
Jason NGreat service and great equipment. I highly recommend this location to everyone.
Chis DDrop off experience was great😊 Thank you!
Abigail WGreat place to do business with!!
CONNIE IDrop off time was 8 am. Place opened at 9. That is unacceptable.
Michael HWas told I would be refunded a hold on my card upon returning the equipment. After 24 hours still not refunded. Was quoted around 57 dollars and taken for 160 bucks. Where is my money!!?? The moving truck wasn't clean as well as the appliance dolly was broken upon receiving. (Missing cotter pin). Was told to return it with a quarter tank of gas but received it on empty so that was another 30 bucks just to fill up and get started. Horrible experience. Every other time I rented a truck from other locations it went smoothly.
Cameron RTruck dirty and suckie service
Carey BIt's really hard to get the vehicles in the space/room. With big trucks in way and parking a full size truck isn't. Feasible in that space. Check out how parking is fixed.
Gladys SDid not drop at this location go back read where I dropped the truck off
Patti HAwesome customers service out there. Great personality. Great experience. Will be returning again and again.😊
Emmanuel AThere was bumper damaged that wasn't marked with uhauls stickers.as. uhaul ex employee you haul can charge anyone for the old damage.but I cover my butt and always take before and after photos
Robert BVery hard to drop off due to tight spaces, parking lot was muddy and standing water. Had to drive through water and mud to park the trailer. We have had extreme rain so that could be the problem. Customer Service was great inside the store it was clean just the parking lot.
ron bVery friendly and helpful staff.
Lionel CThe location was a bit muddy with very limited parking but the service was friendly and efficient and a positive experience.
Ben FEverything is good
Paul RThe girl who took care of us knew nothing about the TOW DOLLY ! she just laughed. NO HELP ! Ridiculous. No help taking it off truck.
DONNA-MARIE SSuper nice people. Awesome pawn shop as well. Will definitely only use this location in Cleveland.
Joshua TNothing
William W