Customer Reviews for Bradley Barter & Pawn
(U-Haul Neighborhood Dealer)

227 reviews

2275 Spring Place Rd   Cleveland, TN 37323

(423) 244-0428

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: Closed
  • Sun: 9:30 am - 6 pm

Services at this Location:

Contact Us

(423) 244-0428

2275 Spring Place Rd
Cleveland, TN 37323

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: Closed
  • Sun: 9:30 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Rhonda S. 
Rating:
1.0

This location was horrible had to go way in the back to get my ie. truck that was not checked in the door was broke it was filthy had some illegal things for weed in it gas mileage they had wrong and the worst part was the mileage that had calculated was way off and charged me a insane price when they didn't have correct mileage the lady said that truck should have never went out !And d so poke you some guy for customer service like he was gonna help name Heath raper but was the worst one very rude don't recommend this uhaul service at all especially on spring place rd!!!!!!

TASHA C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
4.0

No one was at the store the day and time of drop off. Had to do it electronically which was fairly easy.

Bryson D. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
1.0

Have someone on sight to be able to help. More room to park trailers and trucks.

Amanda S. 
Rating:
5.0

very fast to get in and out.

JOEL Q. 
Rating:
5.0

It was great. The lady and man who set me up and on my way were just wonderful.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
2.0

Garage door on trailer not maintained, very difficult to operate. when trailer was returned, could not even close the door. The U-Haul "self checkin" is terrible. if you are going to rely on this, you should have big bold buttons on top of site, "rent". "Check-in"!!! over all not a positive experience or reflection on the parent company .

MICHAEL R. 
Rating:
4.0

This location Bradley Barter & Pawn was very good and the staff was very helpful. The equipment was very well organized and clean. No complaints here, but please read below: My rental was initially set for the Chattanooga Broad street facility and the employee named Sam was very uncooperative. I made a reservation two days in advance, checked-in online, arrived on time to pick up the auto transport and waited for assistance. I followed the U-Haul protocol. I was told by the yard person that someone inside would have to connect the trailer to my vehicle. While waiting, Sam rented MY trailer (the same trailer) to a walk up customer who DID NOT have a reservation. When questioned about it, Sam told me that my reservation did not matter and that he did not plan to do anything about it, that it was my problem, not his. He then displayed an unprofessional attitude when confronted and became hostile, as did I. He was extremely unprofessional and should be reprimanded for poor attitude and poor customer service. Since he rented MY TRAILER to someone else, it caused me to back track 40 miles the opposite direction to get the nearest available trailer, hence the Cleveland location. I did speak with the Broad street facility manager regarding this incident, he sincerely apologized and he stated he would address the matter. This staff of Broad street has always been very helpful and the equipment is always clean. No previous problems have ever occurred there with us. I do not feel this is a direct reflection on U-Haul, which has a great name and reputation and we will (when needed) return to the Broad street facility as it has always been trouble free and the manager does all he can to please the customer. Sam should be GONE, he is not good for business. A business cannot treat customers this way and expect the customer to return.

Sam E. 
Rating:
3.0

Reservation was for 10 am. Had to wait around for almost 30 minutes while it took two people to help one customer. Wasn't excited about that, but other than that it was not bad. Good customer service once I was assisted.

JEREMY KEITH L. 
Rating:
2.0

I pulled into the front and they expected me to get back into the truck and drive it around back. I had to explain that I was in a lot of pain and didn't feel that I was capable, at that point, of backing it out and moving it. I was charged for a second day because I was 45 minutes late and they tacked on the insurance charge for a full day as well. These extra charges caused my bank account to be overdrawn.

Jeanette M. 
Rating:
5.0

It was like a new truck (10" box truck). It was clean and ran great. I would gladly rent again.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Ponda G. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

The van needed an exterior wash. Customer service was great. They reimbursed me for some of the miles that was initially their mistake. I would definitely use them again!

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

LINDA H. 
Rating:
2.0

Kinda rude not professional at all

CHANDLER G. 
Rating:
3.0

One side running light was not working. Discovered a broken wire to the light which was too short to repair. The agent at the location did not correctly cross the safety chains when connecting to my vehicle. I corrected this.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

It was a little expensive for one way trip.

ALLEN M. 
Rating:
4.0

The interaction with customer could be more friendly and a demonstration of accepting diversity on the business relationship could be improved.

Celso D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

I'm completely satisfied with equipment I rented and the staff that helped me. Definitely recommend this site to any one needing equipment to rent... Nothing to improve at this location..

Rick C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
1.0

Customer did not leave a comment.

Ansley C. 
Rating:
1.0

Terrible experience. You can show and tell the customer ethically and transparently all the fees and charges included. Instead of charging them an inordinate amount at the end of the trip that wasn't displayed in any advertising or the contract.

JOHN K. 
Rating:
2.0

Customer did not leave a comment.

NICOLE B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Angle, Jason and the other lady were so helpful and patient

EDNA K. 
Rating:
5.0

The experience at this dealer was the best it could be, I could not improve on this experience.

PETER F. 
Rating:
4.0

Everything was smooth and easy and very curious.

James D. 
Rating:
5.0

We were very pleased!

SHIRLEY H. 
Rating:
5.0

I placed the key in the lock box and then realized I had locked my wallet in the truck. The owners were Very helpful the next morning in allowing me to retrieve my wallet.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

My agent Angel really saved me and made everything better. MY Motor went out on my vacation and I was in a strange place and She really did a lot to make things happen for me to get my car home to Louisville. She really was/is an ANGEL FOR ME. Her customer service skills/personality are BEAUTIFUL. Thanks again ANGEL

Sonja P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

Brenton T. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

They were amazing! Really helped me out when I was in a pinch. I highly recommend them!

JARED P. 
Rating:
5.0

Customer did not leave a comment.

AMIRIA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

We like doing business there

RICHARD Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Adela D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

More verbal Instructions, but other than that, U-haul is always my go to.

AYRI N. 
Rating:
1.0

phone app did not work. location service was setup and on. had to wait. person was not trained yet. gave me the wrong truck and spent time taking pictures of all the damage. difficult location to get in and out of...very tight.

MICHAEL H. 
Rating:
1.0

Picked vehicle up from this location and had to return as the furniture dolly was not provided as order. Once I finished and returned the vehicle, online service would not locate my location to complete return so I took pics of vehicle returned in the parking lot with the business in the background and time stamped to show return and contacted Uhaul customer service. Waited for 45mins to speak with an agent in which they deferred me back to the location to return, which is closed on Saturday so online check-in is only option. Returned Sunday to explain and owner said it had already been checked in so I would have to pay the extra $20 charge.... Do Not rent from this place! I was sent here because Norris Towing did not have the vehicle but will not use again

SPENCER S. 
Rating:
4.0

The emails receipts are not showing up in display in email. U haul system is not running at 100% I really need my emailed receipts to physically show the U-Haul contracts

KENNETH M. 
Rating:
3.0

This location just felt so out of the way. I picked it because I was offered a discount to drop off in a larger city, but it wasn't worth my time. I think the one way pricing is astronomical. I compared pricing between driving the trailer round trip and one-way and the difference was $300! If uhaul wasn't my only option, I would definitely be price shopping

Vaughn S. 
Rating:
4.0

Too much clutter in parking lot, hard to fit Uhaul truck in parking lot

Chloe G. 
Rating:
5.0

The staff wasreally nice n the equipment was good

CASEY F. 
Rating:
4.0

The Uhaul computer was down when I went to pick up a trailer. Could have been a terrible experience.

Leslie P. 
Rating:
5.0

The auto trailer has no rear tiedown it just has a chain that doesn't have tension the car shifted on the crappy roads that we all enjoy on a daily basis I drove over 1000 miles so it was kind of a pain getting it off

Eddie M. 
Rating:
2.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Heather who set it up for me at district office down south was a amazing help cant say enough good things about her

BRANDON B. 
Rating:
1.0

Absolutely disappointed in the way things were handled. Mileage and gas hand were improperly recorded. I took my own pictures for record and still was made to believe I was wrong and charged more.

MADALYN I. 
Rating:
1.0

the location was an hour and a half late, and was non responsive. Will never use again.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Some how the checking the equipment back in on the phone is harder to do it least for myself I don't know exactly what can be done to make it easier to check in

Paul Q. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
1.0

Was charged a 20 dollar fee because they said I didn't check it in when I did. Then charged me another 19 dollars for gas on 6 miles, there is no way it cost 19 dollars for gas on 6 miles!! I will never use uhaul again ever

Melissa H. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

This truck was the worst ever. Head lights falling out got stoped by cops due to them. No I guys inside the truck so was dark. It was a horrible situation. Couldn't even use it for the second day. Very unhappy and person didn't care where I rented from.

TWANA C. 
Rating:
1.0

Did not get told I would be charged $20 for an after hours service fee? When I didn't do anything after hours.

Whitney N. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
3.0

limited surface area for parking and maneuvering vehicles....otherwise great location.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D G. 
Rating:
3.0

Send the sales staff a personality.

RICHARD M. 
Rating:
5.0

The truck just needs tires on back. One of the tires was completely bald/slick. Luckily we didn't have far to go since we stayed in same town. Other than worrying about that the experience was fantastic.

RODNEY D. 
Rating:
5.0

Nice lady. Great service.

WILLIAM G. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
2.0

Don't charge 20 dollars for after hours drop off without relaying that to the customer! Extremely unprofessional.

KYLE P. 
Rating:
2.0

Parking lot too small, crowded and unpaved.

Larry K. 
Rating:
3.0

Easy to get to but the parking lot is small. The staff is very friendly and eager to answer questions and give assistance. My rental experience was pleasant and a good value. Angel and her staff were great and I would call them again.

Monica S. 
Rating:
4.0

The individual handling my rental was friendly and did a professional job for me. I will rent again from them.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Pavel M. 
Rating:
4.0

Well, I was overcharged due to checking in just a few minutes late on thanksgiving day. I don't feel it's right. I was cleaning truck out and topping off fuel to save money and you people penalized me by charging a whole nother day. It's not right especially cause it was thanksgiving morning and I had to check it in myself and take each step to return it in proper condition. Why the hell am I being charged more than just the extra twenty miles I went over than agreed upon at signing the contract?

John R. 
Rating:
1.0

I was over charged an extra day. I rented the morning of 11/19/20 and I dropped it off 11/19/20 1700 and I was billed for the whole day of the 20th. I was cheated a whole day that I did not have. I want my money returned for the 20th

Jonathan S. 
Rating:
3.0

Customer did not leave a comment.

LUZ G. 
Rating:
2.0

We had a reservation. The man was nice enough to give us the rental, even though he said he was closed. He put us in one that was just returned. It was absolutely filthy. Crumbs on seat, sticky on floor, nothing wiped down! We're in a global pandemic and this is what I'm handed. He didn't go over anything with me, just took the car tow off and walked back inside. I will never use that location again.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
2.0

The person that was working the store was very unhelpful. They would not assist two females with the trailer. He was also very rude.

Lauren L. 
Rating:
5.0

great service, no negative responses

Gary G. 
Rating:
5.0

Everything was good

Danny C. 
Rating:
1.0

I selected Bradley Barter and Pawn because it is close to my home. I made a reservation online which totaled to around $57. I called the morning of pickup and asked if I could swing by a couple hours early. The person I spoke to said that is fine, no problem. I arrived at the location to pick up my reservation and Jason (believe to be the proprietor) was telling me I was early and the trailer was not ready. I explained that I called and the person I spoke to said that was fine - no big deal, but he seemed annoyed that I thought I could arrive early. He asks for my credit card and swipes it - I get an instant notification on my phone saying I've been charged around $128. I immediately ask him about it and he walks me through why. First reason is because I'm picking it up early, second is due to insurance that I didn't select when making the reservation. I'm not sure on protocol here, but I don't know why he didn't tell me the amount about to be charged prior to swiping - that is a pet peeve of mine. The next half hour is spend with him cancelling the charge and waiting for the system to clear. I mentioned to him I would be returning it on Monday morning and there was no "hey we'll be closed that day, so make sure you check the trailer in via the uHaul website". Instead he let me find that out on my own when I received a $21 charge to my card. Terrible experience. I don't leave negative comments in public forums because they often are unreliable and inconsiderate (google, Facebook, etc), but I appreciate having the opportunity to share my experience here. I hope something good can come out of me taking the time to share my experience - I won't be using this location again and I won't recommend it to friends/family.

Morgan A. 
Rating:
3.0

Customer service poor, lady wasnt very motivated. I had to back the trailer into the area they cleared and had me park the truck. Didnt go over anything or check it while I was there. Not very energetic.

MARTIN MARK B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
No reviews have been submitted for this location.

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