Customer Reviews for Brads International
(U-Haul Neighborhood Dealer)

443 reviews

1433 55th Av   Oakland, CA 94621

(510) 639-7700

Hours

  • Mon–Sat
    8:30 am–6 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(510) 639-7700

1433 55th Av
Oakland, CA 94621

Services at this Location:

Hours

  • Mon–Sat
    8:30 am–6 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Harsh M. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
5.0

Customer did not leave a comment.

efrain T. 
Rating:
5.0

The best service i ever had at any of the U-hauls before.

Aykut A. 
Rating:
5.0

Always excellent customer service!

Gabriel O. 
Rating:
5.0

Customer did not leave a comment.

Clint I. 
Rating:
5.0

Customer did not leave a comment.

Iacopo P. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

José was very clear, helpful, expedited the transaction and offered good hours for pick up and drop off. Would recommend this site.

Jeana R. 
Rating:
5.0

Excellent and friendly staff! They got me in and out with my truck in no time!

James S. 
Rating:
5.0

When Carter first showed up to our reservation it was at international around the corner. Horrible customer service and professionalism- You guys were overbooked and didn't help us rebook. So we were on our own to rebook

Aleya S. 
Rating:
5.0

This is the BEST Uhaul service provider and I always come to this location for its great customer service!! Jose is the BEST! THANK YOU

Mattie S. 
Rating:
5.0

Nothing. You exceed my expectations! Keep up the good work.

Ercyline W. 
Rating:
5.0

Always exceed expectations.

Ercyline W. 
Rating:
5.0

Great and professional service

Negar N. 
Rating:
5.0

Customer did not leave a comment.

Undral G. 
Rating:
5.0

Great service, great vehicle. All went smoothly. Thank you!

Rhonda C. 
Rating:
5.0

The gentleman was very helpful.

Michelle G. 
Rating:
5.0

I would say absolutely nothing. From pick up to return everything went smooth. Much appreciated.

Connie T. 
Rating:
4.0

Improve signage to make the entry gate more clear. My Uber driver dropped me at the address, but it wasn't where the gate was.

Michael B. 
Rating:
5.0

courtious & helpfull staff- Thank you

mark G. 
Rating:
5.0

Exceeded my expectations.

Ercyline W. 
Rating:
5.0

Excellent experience. In and out in a flash. Rental van was like new, perfectly clean, Could not be happier.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

maria L. 
Rating:
5.0

Excellent customer service! 5 min and you are out the door for both pick up and drop off. I will only go to this U-Haul location from now on in Oakland.

Daniel H. 
Rating:
5.0

No complaints

James F. 
Rating:
5.0

Excellent customer service. I will definitely use this location again for my truck rental needs.

Brett B. 
Rating:
4.0

Some kind of kiosk or welcome sign to greet customers would be good. The house on the lot looks abandoned.

Gen W. 
Rating:
5.0

Customer did not leave a comment.

Bernard D. 
Rating:
5.0

All good and friendly.

James A. 
Rating:
5.0

Lower the price offer coupons

ROCHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Lovell C. 
Rating:
5.0

I'm going to come back to u haul they thank you every much

George P. 
Rating:
5.0

Super helpful and fast

WILLIAM P. 
Rating:
1.0

Attendant was rude and not very helpful

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Very clean. Plenty of parking and I mean plenty. Very professional experience and very quick.

CHRISTOPHER N. 
Rating:
2.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

We were greeted as soon as we walked in the door and we were assisted with friendliness and Care. The equipment was clean when we got it, and the owner was very attentive and helped us out a lot. We were definitely satisfied with the service that we received and we would recommend this U-Haul to any family members that are moving in the Oakland area

CARNELL J. 
Rating:
5.0

person working there was great! helpful, friendly, patient, attentive (Fri 8/27)

Shannon B. 
Rating:
1.0

Absolutely the most horrific experience I've had with UHaul for the last 15 years I've been a customer.

Biljana O. 
Rating:
5.0

Jose was very nice, quick and efficient.

Tsering D. 
Rating:
3.0

The attitude needs improvement. He is a little rough around the edges.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

danesha S. 
Rating:
4.0

Customer did not leave a comment.

Melikaya W. 
Rating:
5.0

Jose hooked it up! I had to evacuate my belongings and small trailer from a wildfire in the mountains. He fixed me up with a truck that was super clean, almost new and an absolute pleasure to drive! Thank you Jose

cory G. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
2.0

I reserved a 17 ft truck and was given a 15 ft truck which ruined my moving plans. The truck labored badly before changing gears. Contract said gas tank was at half but it was a bit below that.

Catharine K. 
Rating:
5.0

Mr Jose was very courteous great customer service he made sure that the truck was very clean and wiped down before renting it to me overall this is where I will be doing my business and recommending this location God bless

Monique E. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Jose was great to work with.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Valisha O. 
Rating:
5.0

The service person was fantastic. Very helpful. Will definitely use them again.

Marcin O. 
Rating:
5.0

Very friendly

LOVELL C. 
Rating:
4.0

Customer did not leave a comment.

DINA R. 
Rating:
4.0

The van that I rented was extremely dirty and smelled bad. Only the driver's side seat and steering were cleaned before it was handed to me. The rest of the van, specially the back of the van was unclean and not sanitized

Nupur G. 
Rating:
5.0

Great service well explained easy to get the vehicle and return

Heather M. 
Rating:
5.0

The operator was informative and courteous. Very professional.

Raynard L. 
Rating:
5.0

Customer did not leave a comment.

Prodipto R. 
Rating:
5.0

Jose was very professional

Samiuela F. 
Rating:
4.0

Jose was really nice and made the whole transaction super easy

Joan H. 
Rating:
2.0

The vehicle was very clean inside and out, but when I told the guy I was going to dump off some things at the dump, he said bring it back like you got it. It was raining so it was impossible to bring it back totally clean. I have never been asked to car wash a U-Haul truck before. Especially for basic mud from the street. He recommended that I take it to a car wash, so I did despite having minimal dirt on it from the gravel and the rain. I will never go there again. He kept emphasizing how clean his trucks were. Who in the fuck cares?! I just needed a pick up truck.

Ryant D. 
Rating:
5.0

It was a great experience. The lot could use better signage for where customers should park and where the office is. But Jose was very attentive and helped me find both.

Emily A. 
Rating:
5.0

Awesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.

Renee D. 
Rating:
5.0

Awesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.

Renee D. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Jose was super kind and helpful! He also was very efficient

Kasi J. 
Rating:
5.0

Brad was very professional and thorough. Ridiculously clean and impressive! It was raining that day and we muddied up the van pretty bad. Brad didn't hesitate to let us know that he would clean it up and take care of it no problem, No extra charges! I would definitely recommend this location to anybody who needs U-haul. Thanks Brad!

Gabriel M. 
Rating:
5.0

A+ customer service! I needed a pickup truck on very short notice and had no problem scheduling and picking up the vehicle. Very friendly and helpful staff. Vehicle was clean and in excellent working condition. Highly recommended.

Darryl D. 
Rating:
5.0

Everything was just fine we had great customer service the customer service representative was very courteous and professional.

Lee R. 
Rating:
5.0

Jose was awesome and helpful!

Arianna B. 
Rating:
5.0

Vans and small box trucks available for rent, along with hand trucks and hauling dollies. Jose is an honest, cool guy too. Please note his cell is listed on the side of the building if he's not currently in the office. Recommended!

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

cursory service,: @pickup, uncertain which truck he gave driver keys for, asked to see the keys then pointed to another truck

EH L. 
Rating:
1.0

I made a reservation for a 10' but upon arrival was told they don't have it.

Nikolai S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Clean and customer friendly. Was in and out in 5 mins because of online check in.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Everything about the process was incredibly smooth and easy.

Cassia A. 
Rating:
5.0

Customer did not leave a comment.

Ndapa M. 
Rating:
1.0

Both passenger tires were dangerously worn.

BRYAN G. 
Rating:
5.0

Everything was really easy and went well!

Janel W. 
Rating:
5.0

Customer did not leave a comment.

Hillary G. 
Rating:
3.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

The person that assisted me (might be the owner of that location) was very friendly and helpful!

RAITIS S. 
Rating:
5.0

Customer did not leave a comment.

Daniil B. 
Rating:
3.0

Overall, Jose was friendly and efficient. The van was the perfect size for us and easy to maneuver. The pick up and drop off were smooth. I appreciated Jose calling to make sure we were still picking up the van. Improvement: A clear sign to indicate the main entry door would be helpful. The existing sign to go around the building is great, but it was not clear which was the main entry.

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

I've used this UHaul location several times in the past and it's always a great experience.

Terri C. 
Rating:
5.0

Jose provided excellent service, I will be back.

Gysella C. 
Rating:
5.0

Jose very help you in a very profesional way

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Christina N. 
Rating:
4.0

The manager on site was straight to the point and made the process seamless

Gregory C. 
Rating:
5.0

José was so nice and an absolute hoot! Excellent customer service. The truck was brand new and worked great as well.

Jenise P. 
Rating:
5.0

Was a little disappointed that pick up location had to be changed the day before but the guy (wish I'd gotten his name) at 1433 55th Ave wa super helpful and had everything ready to go right when I got there. I had done online check in and just had to sign one thing quickly and got handed the keys. Super easy!

Sophie C. 
Rating:
4.0

Surrounding Location in Oakland a bit shady but inside was decent. Jose, store associate, was super friendly and explained everything well.

Kylie D. 
Rating:
5.0

Customer did not leave a comment.

Adriel L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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