Really helpful And nice staff. The app wouldn't work, but they got me on my way anyways. Thanks again!David K.
Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)
Brantford, ON N3T5L5
Services at this Location:
- Mon-Wed: 9 am - 5 pm
- Thur: 9 am - 6 pm
- Fri: 9 am - 5 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 4/21/2021 - 6/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AARONSHAWN M.
Customer did not leave a comment.Alexander T.
Customer did not leave a comment.Trevor H.
The U Haul crew went out of their way to meet meet this location. Everyone at the dispatch office was helpful and kind, and Stephen the local area rep was friendly!John H.
I rated the location as excellent because it was but my overall experience was terrible. I reserved a certain trailer for hauling a motorcycle then when I got to the U Haul location it wasn't there. Had to meet the driver across town at a different location that had the trailer I needed. Made me late to pick up my bike in Toronto.Andrew G.
Rob was so friendly , professional and accomidating. He even parked the trailer for us.Grace A.
Customer did not leave a comment.ANDY J.
Customer did not leave a comment.Maureen H.
Nice people, very respectful people and Amazing customer service skills. Free Coffee, also you can check their Awesome motorcycle inventory when picking up your U-haul rentalPaulo F.
This was by far the best place to rent U-Haul equipment. The staff was very helpful and very professional. Will definitely be using their services again.David S.
Customer did not leave a comment.Randolph C.
best location i've ever used and i move like every damn yearTanya O.
Customer did not leave a comment.Troy T.
Proper Billing Information.TINA M.
Customer did not leave a comment.Bharat B.
give proper info on trucksKevin K.
Great customer service and was in and out quickly.David L.
Customer did not leave a comment.Paul H.
The dealer wasn't the problem but everything else about U-Haul was.This is the second and last time I will use U-Haul. The customer service and lack of discount and help was made it the worst experience I could of had. Double booking a trailer ,then telling you to drive an hour one way to pick it up,then tell you that one is broke so you need to drive further to get another is just unproffessional. What were they thinking oh wait they weren't.Scott M.
Always fast, friendly and courteous service at this location! Well maintained vehicles, and super clean! You will not be disappointed if you chose this location! Oh, and the motorcycles at this location are awesome as well! Highly recommend!Dianne N.
Customer did not leave a comment.Efrain C.
Customer did not leave a comment.CHAD O.
Love the ease doing this on an app.Christopher D.
Great serviceTarek M.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.Gloria G.
The whole process from start to finish was flawless and the team at this location are great. Absolutely 5 stars across the board Thank You !Monalee C.
Customer did not leave a comment.George A.
We got the truck a little early, which was GREAT! and we were completely done in 3 hrs.! Returned truck with no issues, and had speedy, courteous, good service - in & out in no time:) (pretty good for the last Saturday of the month;)PENNY O.
This location was very close to my home in Ontario. The staff were very informative and helpful when I inquired about renting a U-Haul. Very accommodating when I rented the truck. The truck was to have had a full tank of fuel... it did not (this location was having issues with fuel theft). They adjusted the invoice to show it only had a quarter tank of fuel.FRAN C.
Customer did not leave a comment.luke P.
Great serviceTarek M.
Great service , and helpfulTarek M.
Customer did not leave a comment.MIKE K.
Customer did not leave a comment.Mark J.
The people at Brantford Motorcycle were friendly and courteous. My only disappointment was the condition of the 26' truck. It was mechanically well maintained but the interior of the cab was filthy with garbage and mud everywhere and the cargo compartment was full of mud and dirt that I had to clean before I could use it.Ken R.
Customer did not leave a comment.Gary Z.
Customer did not leave a comment.Bentley R.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.randy C.
Quick and easy, thank you.Jacob J.
Excellent customer service, extremely helpful. Actually ended up buying motorcycle parts while there, great people to deal withDouglas W.
Traiier was available for pick up at the time requested, clean amd ready to go. Location lent me a ball hitch and an adapter, connected the trailer and completed a safety check. Efficient, polite staff. Would recommend the location to others.Pauline T.
Customer did not leave a comment.Don T.
Customer did not leave a comment.Joanne B.
Service was friendly. Accommodated when a change was necessary. Equipment good and clean. Charged less than the estimate.Arnie V.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.IVOR P.
Customer did not leave a comment.Maurice G.
Too far out of the way.David C.
Was a good price to pay.6 hours for 99$..Gentleman at uhaul was very nice and polite.I will tent again.Craig B.
This was my 3rd time using this site. Would not use another uhaul dealer...these guys rock.Oliver P.
Great experience all around. I will do this again soon.Ernest P.
Customer did not leave a comment.VICTOR K.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Stuart D.
Great servicesWINSTON S.
The truck is is dire shape. Rattling and shaking. Difficult to keep on the road. I had to refuel the vehicle during my move as I was told there was 1/4 tank. There was only 1/8.Richard M.
Customer did not leave a comment.Lutz B.
BUT: as long as they make sure it is clean when you rent it. We never thought of checking the inside because when we rented one from Saul Ste Marie a couple of weeks earlier, it was spotless. This one was filthy. We really thought we should have had a discount because we had to clean it ourselves.Lois E.
Customer did not leave a comment.Donna A.
Customer did not leave a comment.Giuseppe P.
The vehicle wasn't the cleanest but it did the job.Aseem M.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.NATHAN M.
Customer did not leave a comment.PETER L.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Irene K.
Customer did not leave a comment.MATT H.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.ANDY C.
Customer did not leave a comment.MICHAEL S.
Very courteous service.Jennifer S.
Oh my god, my first one-way uhual rental and it was terrible terrible experience. I Booked a truck for moving two weeks before the reservationdate and got a confirmation that there will be a truck one day before my reservation. However, when I went to pick up the truck the next day, there was no truck. After talking with the dealer(90 weber st, waterloo) and talking to the main office, they gave me a truck in Brantford, which is 33miles away. As I took the uber to pick up the truck at 90 weber st, I had to take Uber again to get home and then drive to Brampford. That trip alone cost me 30dollers extra on uber. When the reservation was changed on the phone, I did not know it was a 24/7 location with no staff. When I arrived at Brantford location 50mins later, I realized there was no staff and I called the uhaul number the dealer in Waterloo gave me. The customer service said my reservation was incorrect, it was not even set up for 24/7, and I need to call a different number to change it. I called again to?that number and after waiting for a long time, the reservation was finally set up correctly for me. I was delayed more than 5 hours because of this, and could not finish loading the truck in the daytimeon Saturday. It was a late night for me as I had to move out in Waterloo and drive to Markham(new tenants were also delayed moving in because I could not move out on time, they were so mad at me). The UHAUL service I received was truly terrible. It was very disorganized with no contingency plans. The lady on the phone from the main office was rude to me and blamed me for talking to her as she thinks the dealer should be talking to her not me.Yingying X.
All good....Sylvain M.
Although the truck is advertised as a 3 seater, the front of the truck was small, with little space for a third passenger and even less space in which to put a cooler or anything else.Bonnie Z.
Customer did not leave a comment.Ken F.
Both places were very professional and polite. The location was clean and the truck I rented was great on gas and and smooth riding.margaret R.
The staff was super helpful, and understanding. Our trailer hitch was broken and he gave us time to go and fix it, and then when we came back he helped us finish itJohn H.
Customer did not leave a comment.Ollipi P.
Picked up with 1/4 tank of gas. Returned with half tank of gas a day early and no opportunity for any credit.Tim P.
Just keep it up.M. Yvon L.
Customer did not leave a comment.Gary S.
Hello, I returned the cargo van to the location last night at 7:15 pm. The keys were dropped in the orange box. We travelled approximately 40 km and topped up the gas to just above 3/4 full. Check in after hours was hard. I could not find the prompts to do the return on the website when I returned home on my computer as I do not own a smart phone. The truck was returned well before the due time. I will not be paying the $20 manual check in fee. Thanks you - CathyCathy D.
Customer did not leave a comment.Gregory W.
I live in the north end of town but it was my mistake because I booked to late,STELLA V.
The mobile check in is a disaster. I wouldn't use it again.Ian P.
Customer did not leave a comment.Kelley B.
I have used this location before. They have always gone out of their way to make sure im happy I highly recommend this location to anyoneARTHUR J.
Customer did not leave a comment.GIA P.
Went there many times, service always awesome......now I even wait to make sure the trailer or truck I need is at their location...... never a problem........alain C.
Great customer service no issuesArlene B.
Customer did not leave a comment.Curtis A.
Only issue was the TRUCK smelled like Spices. We power washed the whole interior. Truck alos had less gas then posted, (parked on a hill) Uhaul 1800 sucks when it comes to returning phone calls.John R.
Truck box smelled like Indian spices. Used a pressure washer to wash /disinfect itJohn R.