Customer Reviews for Braselton Mini Storage
(U-Haul Neighborhood Dealer)

123 reviews

6562 Hwy 53   Braselton, GA 30517

(678) 392-1340

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 392-1340

6562 Hwy 53
Braselton, GA 30517

Services at this Location:

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Paul was friendly and very helpful. Easy rental and pick-up process.

michael B. 
Rating:
5.0

All is good friendly managers

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette R. 
Rating:
3.0

Is the false publicity because they say the pay rate is will be 20$ and finally we pay 90$ dollars.. that's more expensive

Elisa P. 
Rating:
5.0

Customer did not leave a comment.

Mirta C. 
Rating:
2.0

bad cellphone reception making online checkout very difficultand aggravating.

Ned L. 
Rating:
5.0

No I did not move into your unit because I only needed for about 3 weeks and you were trying to make me pay for February as well. I went and found another unit at another location

Angie F.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
2.0

They used recycled pictures of the truck not showing obvious damage i say obvious because stickers were missing. There's no signal at the location it took 30 minutes of walking around to do the check in process.

Gregg S. 
Rating:
1.0

The Braselton Location was fine. My pick up location was Buford who gave my guaranteed trailer rental away without notice causing me over an hour an a half round trip out of my way while people were waiting on me to load the trailer. One of the worst customer no service experiences in my life when considering the stress and limited time of the day. You guys should know better. You should do better.

mark J. 
Rating:
2.0

Rented 2 utility dollies online with the truck, picked up the truck before business hours per online reservation, dollies were not in the back of the truck. When we returned the truck, the agent was waiting outside and I told him that there was no dollies in the back and I had requested 2. He said he only has one on location in a sarcastic tone of voice. I said well I shouldn't be charged for either since I didn't get them and he shrugged his shoulders and said, well I will see what I can do about it and took the keys from me and went on about his business. No apology, no nothing. Poor business

Kari B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Dropped off after hours

KELLY S. 
Rating:
5.0

No problem with returning the uhaul truck to this location. Thank you very much.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
3.0

The driver side door didn't shut properly unless slammed hard, the locations parking lot is tiny and very hard to maneuver through and park in.

JOSHUA A. 
Rating:
3.0

The location is very convenient to I-85 and on Hwy 53 in Braselton. The negative is there is not adequate internet service to complete the online requirements at that location. It took us a long time waiting on the next screen to load. We had to go home to be on our internet to finish. Then drop the key off in the box. The office was not open to help. There was another customer there very frustrated with online services.

Ginger M. 
Rating:
5.0

Customer did not leave a comment.

Nick J. 
Rating:
3.0

Customer did not leave a comment.

jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

Katherine K. 
Rating:
3.0

Make on line check in easier and we didn't have a dolly in our truck make it more easy to understand the on line app

Sabriena S. 
Rating:
2.0

Pick up went smoothly, drop off not so much. It was a one way rental to my new city. The drop off location had business hours posted of opening at 9am Monday-Friday. I arrived at 8:45am to make sure the truck was back on time and waited until 9:20am and still they were not open. I would have preferred to return the truck to a person, instead I dropped the keys in the night drop. I thought all was well as I saw the charge process on my card. Until I received a call 12 days later that there were “charges” that could not be processed. The caller left a voicemail as I was at work, stated he could be reached until 3pm and that I should have been contacted prior, I was not. I tried to call back and got no answer and no way to leave a message. Then today mileage charges receipt shows up in my inbox. Would not recommend Braselton mini storage as a rental or return facility based on this experience. Parking lot was also very tiny and barely able to accommodate the 26” truck I was forced to take since my 20” reservation could not be accommodated, even though I reserved the truck 30 days in advance of my move. Overall not a great experience.

Heather G. 
Rating:
4.0

Backup plan when Uhaul system goes down. Suggestion: pen, paper, pictures, signature.

Michael B. 
Rating:
5.0

Excelent services

Abraham P. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

Calista S. 
Rating:
5.0

Customer did not leave a comment.

Marianela F. 
Rating:
5.0

I arrived just after location was supposed to close and he still took the time to help me.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Super easy and friendly!

michael A. 
Rating:
4.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

CLINTON L. 
Rating:
5.0

Easy pickup!

stanley R. 
Rating:
5.0

Customer did not leave a comment.

Thomas U. 
Rating:
5.0

Good service to the customers

carlos M. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
3.0

Because of this location's limited hours, I was forced to use the on-line check out and check in. That experience was awful. The app requires many, many pictures to be sent (head shot, driver's license front and back, pictures of the truck, etc. etc. etc.). I had very poor cell reception (AT&T network) at this location and could not get the pictures sent. Got message saying Gateway Timed Out. Took over an hour to check out.

JEFFREY E. 
Rating:
3.0

The overall experience was ok i guess. I used the truck share 24/7 feature and it was a real headache. It took forever to pick up the truckand i ended up having to contact customer service for help to complete the process. I had reserved a truck in Sparta, GA but when I got there to pick it up they didn't have it and no one called to let me know. I called customer service and they found a truck for me but it was more than 30 miles away and much bigger than what I wanted. I took it because I had no choice as I had to be out of the house I was moving from the next day. Uhaul customer service was great about helping me out with things and even extending my time but all in all it was not a good experience for me. I wouldn't recommend the truck share feature to anyone...it wasn't easy to use at all.

Erica F. 
Rating:
5.0

Just keep it up.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

SAM R. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

While the location is great the trailer I rented is an older version and one I would not rent in the future. The main problem is only one side has a way to attach bungee cords or rope to...the other one does not.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Awesome service and quick

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
2.0

Make the pick up process quicker (ours took @ 30 mins). Do not advertise Appliance Hand Trucks, confirm reservation of Appliance Hand Truck, and then not have Appliance Hand Trucks to rent at that location. And NO, a regular hand truck WILL NOT "be alright" when the only reason I rented a truck and an APPLIANCE HAND TRUCK is because I had TWO refrigerators to move. IT WAS NOT A GOOD DAY.

Suzanne R. 
Rating:
5.0

Fast and easy rental. Agent was very polite. Thank you

Marilyn D. 
Rating:
3.0

Had lots of issues with the check in.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

6x12 trailer had no ramp. Ones I've rented in the past did.

Brian J. 
Rating:
4.0

No additional comments

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Lowell W. 
Rating:
5.0

only problem that I had was checking in afterwards. the app didn't seem to work for me, had the same problem last time also.

Kenn A. 
Rating:
5.0

Customer did not leave a comment.

DONALD TERRELL J H. 
Rating:
5.0

It's a good experience for pickup and drop a rental truck.

Jooyong J. 
Rating:
2.0

I called this loa ruin multiple times and left messages with my name and phone number. Nobody ever called me back. I had to change my drop-off date and wanted to make sure I communicated with them so they know to expect my changed date. But nobody cared to give me a call back. I left about four messages. Their hours of operation are horrible, too.

Zong V. 
Rating:
5.0

Customer did not leave a comment.

Jess B. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA W. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Paul made it an easy experience. Outstanding vehicle clean and in great shape. 100% positive customer service experience

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Small place for renting a 26ft truck plus car towing Otherwise very nice

Reinhardt P. 
Rating:
5.0

I did an after hours pickup so I did not see the inside of the facility, but Paul called me earlier in the day to give me clear instructions. No recommended changes.

Jordan G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I thought it extra important the man there was knowledgeable

Scott U. 
Rating:
5.0

For some reason my husband was not able to get into the U-Haul account with the same username and password as I was using on my phone. But he called customer service and she was very helpful and got him through it immediately.

Eric L. 
Rating:
5.0

Thank you for the attention to detail and great service!

Gilbert L. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
1.0

I need to speak with a manager about my experience. It was horrendous. I will never use Unaul again.

Robbie B. 
Rating:
3.0

It was clean, but it was hard to find a place to park the truck. The App did not work to drop it off; it would not upload the picture. It took several calls to make sure things were finalized.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Excellent service. I will be back and I will recommend this location to all my friends.

jerry A. 
Rating:
2.0

The mobile process for returning a vehicle is cumbersome and time consuming. In addition, photos of the mileage and fuel are required and the system attempts to verify. I don't believe this system is entirely accurate and there is no transparency in the process. The Braselton Mini Storage facility is run down and doe not have an adequate selection of vehicles to choose from I realize that some of this may be the pick-up/drop off location but overall the process is cumbersome and lacks choice.

Clint L. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
1.0

Have the truch at th ed location we requested

Daneil P. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

FRANCES B. 
Rating:
5.0

Nothing at all. Fantastic customer service.

RUDY T. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Overall great experience. The attendant Shawn was very helpful and professional. I will definitely be a return customer.

Vincent P. 
Rating:
3.0

The associate was very helpful in hooking up trailer when I picked it up & taking it off car hitch when I returned it !!

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Nicole K. 
Rating:
3.0

The facility was closed but drop off and signage made every easy.

Shaul I. 
Rating:
5.0

Customer did not leave a comment.

LANDON T. 
Rating:
5.0

Easy self drop off. Excellent!

FORREST S. 
Rating:
5.0

Yes! I was just doing a after hours drop off of a car dolly and the agent was there for some reason, but he came and unhook the dolly for me . Very friendly.

Howard D. 
Rating:
4.0

Customer did not leave a comment.

Brooks B. 
No reviews have been submitted for this location.

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