Customer Reviews for Bricktown Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bricktown Service Center

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james M.
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adam H.
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Christopher K.
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No parking if you have to leave a vehicle and I reserved the truck online a day or two before I picked it up and I still had to wait 45 minutes cuz the station was get gas and it wasnt pulled out and I'm not such if the miles in the truck were reading rite I used my gps and it said I was 6.5 miles away and when I got to my location the truck had 10.3 on it. So I took a picture. I have a picture and a video of the trucks miles when I took it. I well be sending to corporate

DANIEL K.
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It was a small gas station with one attendant, not ideal. It was close to my destination though.

Joseph D.
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MORDECHAI S.
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Stephen Z.
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I showed up unexpectedly, was able to rent the truck I wanted, and was in and out within minutes,. An awesome experience!

JESSICA K.
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Micah B.
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Laura H.
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KATHLEEN O.
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Make sure the are well versed in using phone to be able to access lock box.. I had some trouble but was luck to have a great employee from.your company to help me all the way.

Timothy C.
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MICHAEL C.
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OBADIAH C.
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Scott R.
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Online service sucked, website kept crashing and not processing and took forever to check in and out.

Victor B.
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Carol M.
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Richard M.
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This issue wasn't the location itself. It was the self-pickup with the app. It took us at least 20 minutes picking up and returning because the instructions were not clear, the location services wouldn't work with the app and there were no explaination as to where the lockbox was. U-Haul needs to work on their app.

Thomas R.
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Check tire tread regularly. I noticed a worn tire on the truck as I was leaving.

GEORGE L.
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The app was clumsy to use, especially when picking up the vehicle.

James D.
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james G.
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Excellent, AAA+++ Thank you so much!

Amy L.
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Joe C.
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Very helpful and pleasant

cynthia S.
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They were GREAT, will go back there again

Robert B.
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Alfred F.
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Nothing comes to mind. Overall, a pleasant convenient experience and the people at this location were a pleasure to deal with.

Marc T.
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ronnie D.
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Due to hitch fitted in New Brunswick the trailer had no lights, so I had to go to Middletown to fix the problem. There the manager was excellent and resolved the issue quickly enabling me to travel back to Brick. That was after I had been called that the trailer was unavailable due to an accident. The manager in Brick however, called me and assured me that the trailer was fine. The problems caused me to lose a day.

James R.
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LAZARO V.
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victr V.
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good customer service

William F.
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Patrick O.
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JOHN T.
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nothing. everything was fine. friendly,thorough,professional,helpful.

donal L.
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Check over your trucks before saying they are good to go and maintained the exhaust was hanging off, tried calling uhaul when I picked it up at 5am stayed on phone 45 minuets got no where drive it 6 hour round trip with the way it was pretty much straight pipes causing me to have migrain and headache and hearing loss glad you really take care of the fleet and say they are good to go I have pictures of the exhaust that had been hacked and welded in multiple spots already horrible experience

Leon B.
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I'm a repeat customer and its a pleasure doing business at this location!

rick G.
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Xavier F.
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They were on point , thanks again

Oleg Z.
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PETER K.
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Just keep doing what you're doing stay friendly and positive

Thomas S.
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JONATHAN S.
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GLEN P.
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We rented a u-haul on Sunday 9/6 at 11 am. We called the next morning to see if we could use the vehicle a little longer (3 hours to be exact) and was told yes. After receiving final receipt, we were charged for 2 full days even though the u-haul was returned before 2:00. When calling to inquire, we were told that the guy who handles the rentals had left for the day and since the key was left in the lockbox he didn't put everything through until the next day and that he couldn't take the second day charge off. We should not have been charged for 2 full days. Very disappointed.

Andrew B.
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The pick up by phone was extremely annoying. Having to re-enter all my information and taking all those pictures was extremely irksome.

Rose M.
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You guys were very friendly and helpful! It made the moving process less daunting.

David S.
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With the remote check-in/check out there was little for the center to do for me.

janet P.
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Brett is VERY helpful!

JAMES C.
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James A.
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joseph S.
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Ronny C.
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anthony R.
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Keep up the great service. Thank you for your help much appreciated.

justin A.
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Great experience

Frederick C.
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The lady who helped me was excellent. She really went out of her way for me. I could not have done it without her help. Also, the equipment was fantastic. Thank you.

Lisa L.
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The truck's air conditioner stopped working on several occasions during my rental. It was a long hot summer day and moving your home is a stressful task. Didn't need surprises also the ad said .99 cents per mile but I was charged $1.99 per mile. Didn't see that mentioned prior to renting on web. Got the news at the office rental review of paperwork. Very disappointed.

Elizabeth S.
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Eric V.
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The back of the van should have been swept. Maybe in the front cabin and note that it has been sanitize would help.

FOY S.
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Great service every time I have been to this location. 5 STARS ⭐️

Alfred R.
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The back of the van had a full package of moving blankets and 10 loose blankets which I didn't need or use. They were however in the way of my move. It wasn't a big deal but should not have been there

MIGUEL S.
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You guys are the best, the person who runs all the equipment is super good

mark M.
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Customer did not leave a comment.

AARON MICHAEL K.
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unable to get a receipt after returning the truck.

Rebecca O.
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A very easy process, from reserving the van on line and picking it up the next day. I would definitely recommend this location.

Bryan S.
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Samantha T.
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The only complaint is the truck needs the exhaust fixed , a loud exhaust leak .

Christina M.
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Teresa L.
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Amazing positive experience! I'm very happy with UHaul and the moving services they connected me with!

Moshe C.
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Very good service

John K.
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Debra N.
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Tammy was excellent really helped us out

Russell D.
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Keep up good work work 😊

ERIC S.
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The app is annoying G to use. There are way too many questions

BRIAN C.
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Everything went smoothly. Fine experience.

Peter S.
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Women who processed rental was great. Arrived early and still processed. Very helpful

Dianne W.
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George A.
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Michael K.
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Overall, the experience was good. A few minor issues: The air conditioning did not work. It never got cold, even after running for a while. It basically felt like a small fan was on the whole time. There was some garbage stuffed behind the seat that I did not see at first. The pickup process took approximately 30 minutes, as my account and payment had to be verified. This delayed my move and put me behind schedule for the rest of the day.

Gary E.
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Loren M.
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Everything was great. Good service, I always go there when I need a truck.

Jeziel M.
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Mike P.
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rob C.
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ERIC S.
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PATRICK S.
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Suzanne P.
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Eddie B.
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Just a little more room between the trucks to park when returning

BOBBY S.
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The gentleman that took care of me was awesome! Thanks!

Chris F.
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dennis V.
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The guy who handled my trailer was great !!

Colleen C.
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Tammy and Brad were excellent!!

frank R.
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Nothing , everyone was on top of their game from pick-up to return, Thank You!

SOKANG T.
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The staff are very friendly and helpful. I was there 5 mins before closing and couldn't get into the facility. One of the staff was about to close the doors of the main office but decided to help me with reprogramming my card. It was raining heavily when he insist I stay in the office while he goes outside to test out the new card. The best U-Haul location in the country. I highly recommend going there. Thank you once again to all of the staff in Toms River U-Haul!!!

Ben D.
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Russell G.
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Uhaul and the Bricktown Service Center made the rental process so easy. The truck was waiting for me when I got there, and then the gentleman saw me pull up and came right out to help me when I returned the truck. Would definitely use them again.

kody L.
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Maura B.
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Brett was very helpful and courteous, he made the experience very easy. Thank you!

Terry A.
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Michael B.
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KAREN B.
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No reviews have been submitted for this location.

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