Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)

742 reviews

1150 Burnt Tavern Rd   Brick, NJ 08724

(732) 206-1020

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    9 am–2 pm

Services at this Location:

Contact Us

(732) 206-1020

1150 Burnt Tavern Rd
Brick, NJ 08724

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The inside of the cab was not very clean but the loading area was.

Megan M. 
Rating:
3.0

Left wallet in truck went back 10 min later and it was gone. They said was not in there when they checked the truck for milage. It was definataly left in the truck did not walk out on its own

Marieann L. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
Rating:
5.0

Very good service. The truck was clean and ran well. I recommend this U haul location if you need to rent a truck.

Christopher T. 
Rating:
1.0

Where to start. Back of truck was disgusting, fill with dirt and leaves and garbage. The people there were rude and blocked us in. After being asked to move, the owner of the lot said on English "this is my lot who the fck are you" then immediately in Arabic he said, something like "you're mother is a prostitute and can only give birth do dogs". Not realizing I speak Arabic, I asked him, in Arabic, "what did you just say?" Then, a little louder I yelled "what did you just say to me you (something translating to pond scum)?" At this point the lady, the one that was initially rude from the beginning, came running over screaming at me, and at this point I was beyond the point of

Brian H. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Tammy was great give her a raise!

Michael C. 
Rating:
5.0

Tammy was great! Give her a raise!

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Velma L. 
Rating:
5.0

Customer did not leave a comment.

Leonardo P. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
2.0

The cots for one way rental was outrageous. Will rent elsewhere or rent round trip due to your outrageous costs. I was also charged for insurance when I specifically did not ask for it.

WILLIAM D. 
Rating:
5.0

Nothing to improve excellent job.

Mark M. 
Rating:
5.0

Needed a pickup and I was able to reserve that morning. The gentleman who helped me out at Bricktown Service Center was extremely helpful and pick up was no problem. Truck was perfect for the job and drop off was as easy as pickup.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Daren T. 
Rating:
5.0

The whole experience was great. Reserving and picking up my vehicle was done within 10 minutes. Drop off was a pleasure would definitely recommend U-Haul and this site to anyone in my family or friends. Simply a pleasure dealing with these people thank you have a good day

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

paul V. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

All very helpful I use them for my business needs

GARY R. 
Rating:
3.0

Excellent service! Nice clean van for moving Foral arrangements.

m ike S. 
Rating:
4.0

Customer did not leave a comment.

Karen N. 
Rating:
5.0

There was some damage to the mirror on the driver's side, but not anything that we could not work with. The man at the desk was a pleasure to work with and made checking out and checking in super easy! I will rent from here again if I ever need a U-Haul in the future.

Rachel B. 
Rating:
3.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

keith G. 
Rating:
1.0

I requested a dolly and none was provided, the "employee" took 15 minutes to redo everything I had already done online, there was trash left in the back of the uhaul from the previous users(i have the photo). Just a beyond disappointing experience. The driver side seat belt did not properly function. The only positive part of the interaction was at the end when the "employee" was kind enough to offer to back the truck back into the spot for me while I was refilling the tank.

Carolynn H. 
Rating:
5.0

great experience

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

Esta A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
2.0

Unfriendly. Crowded lot. Gas attendant was nice

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

What can I say about Bricktown Service Uhaul department that hasn't already been said. They are the best place to rent a Uhaul from. The young lady that works there (I didn't get her name, she's around 25 I think) was very efficient and helped me from start to finish. Highly recommended!

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

LOGAN M. 
Rating:
1.0

This is fraud I got into an argument with the Gas Attendent when filling up my U-Haul truck at the burnt Tavern location at that point I went inside and looked for a manager Paul Matt someone came outside and decided to talk with a gas pump attendant and cared less about the situation after it was all said and done in the Gas Attendent became confrontational and making threats I'm gonna sit there and defend myself I don't take this respect lightly there's no reason for it I'm a customer and a client I took pictures of the vehicle they said they were going to charge me for damages the truck there is no damages this is fraud I want a full and complete overview of that vehicle from before and after this is absurd

daniel O. 
Rating:
5.0

Brett the U-Haul agent is awesome!

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Gerard K. 
Rating:
5.0

Tammy is very nice and it was very easy to rent. Thank you

KRISTEN H. 
Rating:
5.0

Maybe a direct phone line for any mishaps/problems or misunderstandings to speak directly with an associate

robie T. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

The man handed me keys, then literally disappeared! I got in and coukd not move seat up to reach pedals nor could I adjust the mirrors to drive safely! I was frightened the entire time and almost had two collisions! Unacceptable! I want a call from corporate!

Marlene S. 
Rating:
5.0

Wonderful customer service.Thanks!

Dawn C. 
Rating:
5.0

Excelent services Thank you

ruben S. 
Rating:
5.0

Customer did not leave a comment.

brian H. 
Rating:
5.0

Customer did not leave a comment.

matt G. 
Rating:
5.0

The guy that worked there complained that he didn't get there till 10:00 and that that was a problem for people expecting to pick up a truck at 10:00. If you moved any slower we would have had to change his name to snail. He was lackluster, unfriendly and just seemingly like he was doing us a favor. He had no personality whatsoever, not a bad guy but just there with no motivation. Wouldn't go back to that location again as long as that guy worked there.

Nancy S. 
Rating:
5.0

staff is always helpful.

Shawn M. 
Rating:
3.0

Visor was broken and check engine light was on.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Customer did not leave a comment.

sue M. 
Rating:
1.0

Vehicle was not dropped off here- it was local and dropped off at pick up location. Your mistake caused over $300 overcharge.

Robert B. 
Rating:
5.0

Tammy was wonderful!

Cheryl L. 
Rating:
5.0

So the office was great but we discovered the truck had no running lights in th back. None of them were working which meant I had to be followed everywhere I went as to not have an accident. Also, we took pics of the mileage and the gas tank on both departure and arrival. We drove approx 19 miles. We told them prob. 20 give or take. We put in $10 worth of gas and actually left it with more then we took it with. We were charged for both mileage and gas charges. So our $19.95 truck cost us over $100.00 to go 19 miles? There is a problem with this. When I tried to call the office today the message says to enter my remote code. So no voicemail could be left for anyone. I can send the pics if you would like prooving the gas and mileage. I really am not happy that we were put in danger with no lights either!!! If someone could get back to me I would really appreciate it very much!!

tracie R. 
Rating:
5.0

Customer did not leave a comment.

carolyn V. 
Rating:
5.0

Thank you for a great fast service the best place

Avraham K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The van has a bad smell I think it's animal smell. With lots of human and animals hairs on the seats. Uhaul in General is very expensive it's not more affordable. I used a van for 84 miles I paid 143$ + 20$ in gas thats expensive.

Bassem B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Fred was very helpful

michael H. 
Rating:
5.0

Customer did not leave a comment.

Bob O. 
Rating:
5.0

Courteous service and quick check in / check out

matt G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

denise L. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
3.0

The trailer was old and made alot of clanking noises

George M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Tammy is absolutely amazing. She is well versed and knowledgeable. I definitely will be a returning customer.

Johnny T. 
Rating:
1.0

Made a reservation days in advance for an afternoon pick up of a 26 ft truck. The location was 10 mins from my house. I selected the 24 hour pick up which puts the keys in a lockbox which are obtained thru the U-Haul app (I have used this before) I go to the location, truck is there, the app says the “Equipment is not available” and the station was closed. No truck for me. After over 30 +mins on the phone and a 1/2 hr drive I got a second truck. It wasted an hour of moving labor time and cost me money.

Peter G. 
Rating:
3.0

I had a situation during the keys pick up. I made a self check out and I my keys supposed to be in the box number 2, so I put the code, I grabbed the key and once I tried to turn engine on, the key didn't fit. Yes, it was the wrong key in my box. I had no assistance on the phone, or even on-premises. I had an idea, I came back to the boxes and tried to open another one with the same code, and guess what? It worked. I got another, and the truck turned on. Not a good experience. Also, I request a one-way truck, 24 hours before, you guys called me saying that I had to delivery in the same location I picked up. I spent double what I supposed to.

Renan B. 
Rating:
5.0

Truck was very dirty. Took us over an hour to clean before using.

Danielle J. 
Rating:
5.0

Great service!!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Less wait time on pickup

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Truck ran rough and front end was loose

john C. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Great service!

Rose G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
1.0

UHaul representative added in the insurance coverage after I specifically said I didn't want it. When I asked about the difference in price between what was quoted online and what I had to pay he said it was “taxes and fees”. Never gave me a receipt because he said it would be emailed to me, but it never was.

John M. 
Rating:
2.0

Most of what I have to say refers to the U-Haul traffic department. I ordered a 26 foot truck almost 3 weeks ago. Didn't hear from traffic department until last Monday that only had a 20 footer available on Rte 37 in Toms River. Then on Thursday I was told I had to go to Brick, NJ to get my truck. Very inconvenient and time consuming, Plus, when I got to the Burnt Tavern road location I had to wait 20 minutes to get my truck. Then I was told it only had a 1/4 tank of gas. Since the location is a gas station, I suppose they want you to fill up there. I think that is a bush league move and should NOT be allowed by U-Haul.

Paul V. 
Rating:
5.0

Quick service on check in. Vehicle was in great shape. Overall service was excellent. Recommend using this location for UHaul needs.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Bob L. 
Rating:
5.0

They were very pleasant & was wonderful experience

Lynn H. 
No reviews have been submitted for this location.

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