Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)

548 reviews

1150 Burnt Tavern Rd   Brick, NJ 08724

(732) 206-1020

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(732) 206-1020

1150 Burnt Tavern Rd
Brick, NJ 08724

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

Dolores D. 
Rating:
5.0

I personally wouldn't change anything. Super easy, convenient and clean. I'd use them again, no issues at all.

Samantha L. 
Rating:
5.0

Great service! Rented before will rent again!

Denis R. 
Rating:
4.0

Customer did not leave a comment.

Den T. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
3.0

I booked the rental for 9:00AM, but the uhaul employee doesn't arrive, at least on 10/4/21 until 10:00AM. Fortunately the gas station guys found me a hand-truck which was not in the truck--also, remote check-in took 45 minutes--about 30 minutes too long to make a phone call!

Robert W. 
Rating:
5.0

Open earlier in the morning

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Customer did not leave a comment.

PETER V. 
Rating:
5.0

Customer did not leave a comment.

DAVIDWAYNE T. 
Rating:
5.0

Nothing. Quick service by nice people.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Marcelino R. 
Rating:
5.0

Rental folks were just great. In and out quickly!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Koren W. 
Rating:
3.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Booked on line. When I went to use the app at the location to gain access to rental, it showed I was not approved yet. It tock quite some time before approval came through as I was finally told to send a selfie. Never had this kind of delay with past rentals.

Vincent S. 
Rating:
1.0

Poor cell service. No Wifi. Location barcode did not work. App kept timing out. Took over 1 hour to get my truck

Judah S. 
Rating:
5.0

Employee at location was very helpful

Nicholas M. 
Rating:
1.0

This place was not professional at all..guy that was there complained to me the whole time I was waiting for him to help,he didnt go over the truck with me,just handed key over and said see ya..never gave me a receipt so if I got pulled over I had nothing..total mess there,go to another location

ben S. 
Rating:
4.0

Great customer service

VALERIE B. 
Rating:
4.0

More parking

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Thanks for the service!

Christopher S. 
Rating:
2.0

I would never go there again.

Jim F. 
Rating:
5.0

Nothing. Staff was friendly and professional

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Evelyn K. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
3.0

The location was fine but the female staff member who assisted me on the phone was probably the rudest person I've ever dealt with.

Joseph L. 
Rating:
3.0

Don't rent from UHAUL. This was NOT the location I made a "reservation" at. It took 3 hours to pick up and bring the trailer to my house. My original "reservation" would have taken 30 minutes with hook-up time included. UHAUL doesn't make reservations. Apparently it is a REQUEST and if I knew that, I would have gone with another company that would not change locations on me 20 hours before pick up.

amanda L. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

The interior had coffee spilled all over it. And the vehicle didn't have all the equipment that was reserved.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

reuven P. 
Rating:
4.0

Overall I would not recommend Uhaul. My original reservation was in Howell but received a call that they double booked my reservation for a 26 foot truck. I had to scramble to find another location that was much further away

Brett L. 
Rating:
4.0

Customer did not leave a comment.

Isiash R. 
Rating:
5.0

Nothing dealing with Brett Pearce was excellent,very professional and courteous.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
1.0

Overcharged for mileage. I was told Friday and Saturday rentals are $1.99 per mile and Sunday rentals were $.99 per mile. I was charged $1.99 per mile for Sunday. An overcharge of almost $100.00. This needs to be corrected. I contacted my credit card company and I will file a complaint if it's not adjusted. Poor customer service. I will never recommend this company or this facility.

Gayle V. 
Rating:
4.0

The fuel tank is a bit too big and it costs alot for fuel. But the overall experience was good. No major complaints.

avril M. 
Rating:
5.0

Customer did not leave a comment.

Art M. 
Rating:
5.0

Great experience, smooth transaction!

Naeem W. 
Rating:
4.0

Customer did not leave a comment.

Isiash R. 
Rating:
4.0

Customer did not leave a comment.

aimee L. 
Rating:
5.0

Great people

SHERIDAN Q. 
Rating:
3.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

N/A

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Burton M. 
Rating:
3.0

Customer did not leave a comment.

Colleen R. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
3.0

Was told I could drop off truck after hours; then was charged $20 for “after hours drop off fee” the guy was not up front about this additional charge at all. Also the trucks alignment seemed to be off and to constantly over steer to keep the truck driving straight.

Brian L. 
Rating:
1.0

Fix the air conditioners in the trucks

Madaishiah R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
2.0

Guy lied and said the blinkers were working — they weren't. Before I left my house with the trailer I checked again and they were just flashing like hazards on both sides. Also never gave me the furniture pads that I paid for. Uhaul themselves, at 6:48pm the night before I was supposed to pick up the trailer, called and left a message saying it wouldn't be there and moved my pickup location way out of the way + pushed back my pickup time an hour which was massively inconvenient.

William L. 
Rating:
5.0

No improvements needed, this location has very friendly ,prompt professional service.

Shquanda S. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Very jolly fellow there.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen T. 
Rating:
3.0

Customer did not leave a comment.

Awilda Q. 
Rating:
5.0

Customer did not leave a comment.

MaryEllen T. 
Rating:
5.0

Customer did not leave a comment.

Rocio Lila A. 
Rating:
5.0

The lot where the truck was is difficult to navigate coming and going.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
2.0

I filled the truck up with gas to the mark where I got it.(I do have pictures) only used truck less than 80 miles and was charged 36$ for refueling. So I see how you make money never again and Nineveh got a call back from your agent

Neil P. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
1.0

this truck was dropped of at 8:30 pm after renting from Rheils towing in Pennsville, NJ at 5:30. We drove to 465 churchtown rd pennsville, nj and drove to 319 KElly AVe Brick, NJ 08724 which is a total of 96.10 miles, I am being charged for over 1100 miles... I am furious.... and I am not paying it. This entire rental process was very incompetent and unprofessional. I want to be contacted by an executive from your company to rectify this situation. 732-232-1447

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

JASON Z. 
Rating:
3.0

I'm very disappointed in UHaul because of the mobile app so I would not recommend UHaul. The issue had nothing to do with this location. Truck blocked in. No one available on the Live Chat to help. App locked up in an error. A half hour later, the guy at this location started early to help me get on the road.

JAMES L. 
Rating:
5.0

Outstanding experience with this rental. ez reservation, site made pick up and setup process simple for the customer, equipment was in excellent condition and trouble free. The customer service operations at this site should be a model for Corp training.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

Chaim S. 
Rating:
4.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

fred V. 
Rating:
2.0

Equipment was not available and I was not notified. I was on hold for customer service for over 45 mins. Overall very poor experience with uhaul

Donna C. 
Rating:
5.0

Absolutely nothing! Excellent service!

Ozzie S. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Martin L. 
Rating:
3.0

Customer did not leave a comment.

CJ T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Felt like the truck was falling apart if I went over 40 mph and the check engine light was on since I got it

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Nothing

Arthur O. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Friendly, knowledgeable, courteous experience. Would definitely recommend this location to others. Very fast service.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

The staff was extremely helpful and pleasant! Would recommend them to anyone needing to rent a Uhaul!

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Have a representative available before 10am.

Jeziel M. 
Rating:
5.0

Checkin/out was easy. They were efficient in hooking up the trailer and testing that blinkers and brakes worked correctly

LYNETTE M. 
No reviews have been submitted for this location.

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