Lights on the truck at night seemed to be not as bright as they probably should have been. Something NJ doesn’t inspect for any longer but could be a safety issue. Tammy was phenomenal!!!
MARY G
Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went as expected
frank mEverything was alright.
Richard KGreat location, great customer service, very friendly and convenient to have the gas station right there
NICHOLAS MThis is by far the best uhaul location. Tammy and her crew are great. Highly recommend.
BRIAN BNot much to improve. Great source for renting.
Richard VEverything was satisfactory
John HReveal rate when asked
JOHN MThe mileage was incorrect and I was billed for over 30miles I did not use. Can't get resolved.
Guy ZIf the vehicle was equipped with a handtruck, I would have utilized it
MARY MChecking in and out on the App is cumbersome , I actually couldn't even figure out how to do it. I had to do it VIA the website. This could be cleaned up.
Rudolph VTammy was Great customer service
Vincent MI had trouble navigating the website which was annoying. This location made up for it
Kevin DTammy is AWESOME! She made the process seamless and effortless.
RAHSHEID WWorker at location should be a little more polite to customers
AVROHOM GGreat customer service!
GEORGE JWorker at location should be a little more polite to customers
AVROHOM Gnull
PATRICK Dnull
GIORGI Gnull
GERARD BPicking up and reserving were great and the man who took care of everything was very helpful. but turning it back in had one person on the gas pumps who checked on us once when we beat the truck back bit never checked again until I went to get his attention since he was on his phone
Robert CWe had a very good experience from the first phone call through to when we turned in the van.
pat dEverything was excellent
DEVIN GHello I dealt with the woman named Tammy. She was very professional and courteous. I was in and out of the office in no time at all. And the return was just as easy, excellent job. Tammy, thank you for your assistance.You are an asset to this company.Austin
AUSTIN MHello I dealt with the woman named Tammy. She was very professional and courteous. I was in and out of the office in no time at all. And the return was just as easy, excellent job. Tammy, thank you for your assistance.You are an asset to this company.Austin
AUSTIN MStaff was extremely polite and helpful. Everything was done quickly and easily.
GREGORY TTammy is AWESOME! She made the process seamless and effortless.
RAHSHEID WGreat customer service!
GEORGE JWorker at location should be a little more polite to customers
Avrohom GPicking up and reserving were great and the man who took care of everything was very helpful. but turning it back in had one person on the gas pumps who checked on us once when we beat the truck back bit never checked again until I went to get his attention since he was on his phone
Robert CWe had a very good experience from the first phone call through to when we turned in the van.
Patricia DHello I dealt with the woman named Tammy. She was very professional and courteous. I was in and out of the office in no time at all. And the return was just as easy, excellent job. Tammy, thank you for your assistance. You are an asset to this company. Austin
AUSTIN MEverything was excellent
DEVIN GThe truck stalled 3x as I was driving on a major highway.
SAMANTHA AUsing app took over one hour to complete sign out of truck. Way too many steps
Joseph PVery quick service!
Avrohom ETammy is excellent there.
WILLIAM IApp sucks. And Pricey
Sean HUPON RESERVATION I RESERVED A 1 WAY 20FT TRUCK AND WAS CONFIRMED. ON DAY OF PICKUP, I WAS TOLD I HAD NO CHOICE BUT TO DRIVE IT ALL HE WAY BACK TO THE ORIGINAL PICKUP LOCATION. THIS WAS ON MY MOVING DAY AND IT IS A BAIT AND SWITCH TACTIC, CHANGING AN AGREED RESERVATION. I WILL BE REPORTING THIS TACTIC TO THE BBB AND ON THE WEBSITE WITH A SCREENSHOT OF MY ORININAL RESERVATION. IF I WAS TOLD UPON RESERVING THE TRUCK IT HAD TO BE BROUGHT BACK, I WOULD HAVE CHOSEN A DIFFERENT COMPANY TO RENT FROM. I WILL NEVER USE UHAUL OR RECOMEND THIS COMPANY FOR ANYTHING KNOWING THESE TYPE OF TACTICS ARE ALLOWED AT FRANCHISED LOCATIONS.
ROY GGreat facility to rent from. Equipment was clean and well taken care of. Manager does an excellent job
Christopher DCSR was very helpful, and made sure my rental was a seamless positive experience.
Roger GNice professional prrson
Joseph MVery helpful and friendly
GUADALUPE PEveryone was Friendly and Great. Trailer was ready and easy In and Out. Great Experience.
GEORGE BTammy was very helpful in getting our rental set up and returned. Definitely a plus in the already stressful situation of moving.
Samantha LEasy drop off.
Jim PVery nice and convenient
Kevin Dgive the truck with a full tank of gas so it can be returned with a full tank of gas
JOSEPH SCustomer service is always great. Always receive your customers with smile and make them feel welcome.
Festus GVery easy process to rent truck.
FRANCIS IThe worker made sure my lights were working
Sean CWas sent to this location last minute in my reservation. They did not have a dolly that I ordered and was told they were out in the whole area.. was not told is when ordering.. thankfully a family member had one. It could have been Very inconvenient!!!! The guy helping was informative and felt bad.. was not his fault. He was helpful
Jose Gtruck smelled mexicanish
EIC SUhaul was filthy, sticky and potential signs of blood spatters.
Herman MVery straight forward business. Easy pick up and drop off. I will be using this locator two more rentals in the near future.
Michael Mcrazy Xtra charges no reason will never use u haul again
stuart F