Customer Reviews for Britt Auto Service
(U-Haul Neighborhood Dealer)

Rating:

4.0

It took longer than expected to get equipment considering I did everything online prior to picking it up

Rating:

1.0

First I requested a 10'truck, two weeks ahead of time indicated. Then I went to Cobb's u haul on the date required, and they had no truck. The owner called u haul , said they drop the ball, no truck. Then they sent me to Britt's nine miles almost in cottondale, fl. They gave me a 15' truck with not a 10' available. Cost me more miles and gas in my personal vehicle. I requested a 10' truck., I drove the truck all the way to mt Dora florida with no accidents ,a full tank of gas ,clean to Smitty's auto the return was in the evening of June the23 at about 6 pm. Spoke to the mgr to make sure of the right drop off. I strongly spent money I could not afford for the truck. U haul didn't carry through with this deal. I am therefore requesting a difference of $54 dollars refunded to me. This was a total inconvenience to me and a will personally post this experience on Facebook and not recommend u haul to my church and friends. A poor way to do business! I would like a refund sent to my address 6966 club circle, mt Dora fl 32756 by the July the 1, 20. Please refund this to make my experience a plus ,or I will post this experience. Thank you for a bad costly experience.

Rating:

3.0

I will say this location was quick and easy, but I was not informed of the additional fuel charges or shown a contract at all stating those terms, being I paid for the mileage and didn't use much fuel. Being charged an additional $68 for a fill up I was not informed of or expecting at all wasn't very nice.

Rating:

5.0

Although we dropped off after hours, the location was easily acceptable and clean. We had trouble with the app, it could not find our location, had to call for help. Took about an hour to finally finish the drop off.