Customer did not leave a comment.Lakeisha A.
Customer Reviews for Broad Street Mini Storage
(U-Haul Neighborhood Dealer)
Henrico, VA 23294
Services at this Location:
- Mon–Fri8:30 am–5:30 pm
- Saturday9 am–4 pm
- Sunday12 pm–5 pm
Special Operating Hours
- 4/7/2023: 8:30 am - 4:00 pm
- 4/9/2023: Closed
- 5/29/2023: Closed
- 7/4/2023: Closed
- 9/4/2023: Closed
- 11/23/2023: Closed
- 11/24/2023: 1:00 pm - 5:30 pm
- 12/24/2023 - 12/26/2023: Closed
- 12/31/2023 - 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NIKEISHA A.
It was a great experience, friendly, professional, clean and fast., I will always return there and refer my friends and family.patricia K.
Attendant was so helpful and politeCharles D.
Customer did not leave a comment.Ann V.
Customer did not leave a comment.RENEEYVETTE W.
Angie, the attendant was fantastic. Will definitely use them again.mark M.
Customer did not leave a comment.Lorentee C.
Customer did not leave a comment.Jasmine B.
Easy in and out and like the GMC cargo van.Shelley J.
Very helpful and courteous to our situation - would highly recommend this branch and will use in the futureJohn S.
Only did trip as discussed with rental department checked u haul in said I was over miles they did not give me enough make trip so I got charged 20 dollers more unexceptableLarry N.
Customer did not leave a comment.Daniel B.
Continue to maintain your customer focus experience. Thanks for your help!ALEXANDER M.
Customer did not leave a comment.Joshua P.
Overcharged and currently in dispute with corporate. Someone's pocketing money here.JUDITH A.
Customer did not leave a comment.John C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.LaMona A.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.JESSICA S.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Richard V.
They were very kind even though I don't speak English.DANIEL M.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.BILAL K.
The check engine light was on right when I turned the uhaul on. There was a seal leak in the door so the entire ride I just heard loud wind. The sun visor was also brokenGracie H.
Always amazing to deal with. My fifth time using them and the have always exceeded my expectations. See you soon.KENNY L.
Very nice friendly customer service agent.Jennifer L.
Nothing. The service was well satisfied to me. Thank you.BURNICEENOS S.
This experience was horrific! I have to move more things and unfortunately I am not sure if I will ever use U-Haul again! Someone was supposed to call me they never did and you charge me extra I am extremely upset and irritated this is not acceptable for a business at all. There were problems with the computer system when I was waiting for pick up. And they were still problem for the computer system when I got back to return itAllen G.
Beverly was great. Pleasure to work with and very helpful! A+James C.
I was told my cc would be used for holding and I could pay how I wanted to pay in the am. Instead my card was ran and created Insufficient fees on my account receptionist gave incorrect payment optionsMichelle D.
Amazing customer service. And I was in and out in a matter of minutes thanks to the easy order process. Thanks!!! I highly recommend Uhaul.ERIC M.
The uhaul trucks are old dinosaurs and gas guzzlers. It doesn't have ports for charging phones - only old fashioned cigarettes lighters are available. Horrible mess. My phone died and couldn't charge it as. I lost my gps navigation. Learn from Penske whose trucks are newEphraim N.
The web site was bad. Did not work even though I logged in, password, etc. I found my reservation once, but then it disappeared so I was not able to use the web to check in, had to go when the office was open. Beverly the agent was great to work with.Dennis T.
Beverly was wonderful. She was friendly, knowledgeable and very easy to work with. This experience was simple and I was able to get everything taken care of quickly.Tammy L.
Even though it was a holiday weekend, the manager was extremely helpful and friendly, way above expectations. She told me exactly what I needed to know, and her tips helped me over some potential rough patches. Great attitude that helped me through what was otherwise a very rough day (clearing out a deceased loved one's apartment). A+++++ROBERT G.
Customer did not leave a comment.Ricky D.
Renting a UHAUL van from Broad Street Mini Storage at 7215 W Broad Street was a great experience. The resident manager, Beverly, is top notch! She is extremely professional, knowledgeable and provided superior customer service. Thank you, Beverly!SHELLIE A.
Customer did not leave a comment.Claudia B.
Nothing. Clean van. Excellent customer service!!!Diane Y.
Customer did not leave a comment.ronald B.
Customer did not leave a comment.marcus V.
Those 2 ladies there was awesome very nice and helpful !!!!KIMBERLY S.
Great personal service!!tony S.
Excellent Customer ServiceSHERWIN L.
Loved it! I was running late for my pickup and they gave me a courtesy call, held my rental, got me in and out and were super nice and helpful. 1st time here and felt like I was renting from old friends. I'll be renting from this location for every move. thanks guys!antonio B.
A very convenient pick up location with excellent customer care.ANA B.
Customer did not leave a comment.TYMESHARENEA P.
Customer did not leave a comment.Monica M.
Customer did not leave a comment.AHMEDTAHA I.
I'd like to be contacted by someone. I just had a 15 minute conversation questioning my bill and I was treated very dismissively .the woman at the end of a 15 minute conversation told me that she couldn't help me and I had to contact you Uhaul after wasting my time ..the math does not add up we discussed it at length . I really don't appreciate somebody hanging the phone up on me.LESLIERAY E.
Customer did not leave a comment.Sho'Mari M.
This location was very accessible and easy to work with. ThanksBRUCEDAVID P.
Nirhing. Everything was great.. Excellent Customer Service by Beverly. Clean well maintained vehicle. Thank you.JOHNHENRY M.
Customer did not leave a comment.Clarence W.
I was very please and satisfied when I pick up the truck . Receptionist was very nice had everything ready for me to go.CINDYLISA W.
Customer did not leave a comment.Jon F.
Customer did not leave a comment.BEVERLYLEE C.
Customer did not leave a comment.Joseph S.
The truck smelled really bad like it had been smoked in for a long time. Not cool. I ordered a dolly to move my stuff and it wasnt in the truck when i picked it up at 6:30am. Super disappointed and made for a long day. I used the mobile check in for "convenience" before regular hours so there was no one available to help with the issue. I cant give more than 2 stars because that was a huge deal that greatly impacted the physical demand of my moving experience. The truck smell was rough to handle as well.Michael P.
Customer did not leave a comment.Henry L.
THE MOST PLEASANT RENTAL EXPERIENCE I EVER HAD ! THIS WILL BE MY GO FOR ALL FUTURE RENTALS. THANKSstephen H.
The U-Haul online check out and return the truck application does not work well and added an extra 30 minutes to the whole process. In the past that took maybe 10 minutes to check out and 5 minutes to return.Terrence D.
Easy pickup and drop off. Friendly staff and very helpful. Would definitely rent again.Sharon R.
Customer Satisfaction Was A Priority.SHERWIN L.
They charged me 2.6 miles over from 60 miles. Also $.40c per mile. Wow, I had to pay more money, $60.40 I think.Susan W.
The truck was dirty. The customer care was bad .RAM K.
Make sure no one's trash is still in the back of the truck.Tynesha W.
Don't bill for irrelevant things. I got 2 separate additional bills - 1 for an an extra day for the van when we returned it 1 day early AND a bill for $67.00 from the pick up location that no-one can even explain to me.Allison W.
Fix the passenger side mirror. Send drop off instructions.Madelena P.
Customer did not leave a comment.edwin R.
Don't allow customers to reserve times before this location opens, because I had to stand in the parking lot for an hour before the location even opened. Also this location had to refund my moving blankets because he only had 4 loose ones. Also the windshield was cracked when I picked it up. Lastly I tried to call uhaul multiple times about this mess up of scheduling and I never got ahold of a person.Chris A.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Kei L.
Customer did not leave a comment.Sandy W.
Customer did not leave a comment.Alice J.
a handy laminated card that points out the not so obvious features of the van.Luke B.
Customer did not leave a comment.DAVID S.
Howard Almond was super helpful and was great to work with. He made the experience very easy will be the reason I use this location each time moving forward.Thomas L.
fix/replace the driver side visor on the 10' truck I rented. It slips out of its socket when turned to the sideGary T.
The service was really poor. The fuel was reported full but it was not and when told he didn't do anything. The person was rude and there was no courtesy. This made a wrong impression of UHaul fleet.Anil S.
The gentleman who runs that site was very nice and knowledgeableRobin C.
Customer did not leave a comment.Bridget W.
Customer did not leave a comment.Kelli P.
This is the third time in 2 months that I've rented from this location. It's my go-to place when I need to rent a truck or van. The reason being the superior customer service and professionalism exhibited by the staff. The first time and again this time Shenay was the associate who assisted me. Both times she took care of my needs with knowledge, efficiency and friendliness. Corporate should recruit her for their training videos.RONALDSHERMAN B.
Another good experience with the folks at the Broad Street Mini Storage in Richmond VA. I was under a time constraint to pick up a furniture purchase and Jack got me in and out lickity split. He was professional, personable and efficient. This is definitely my U-Haul location go-to.RONALD SHERMAN B.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Tucker S.
Customer did not leave a comment.ayaskant P.
Customer did not leave a comment.Eduard P.
Customer did not leave a comment.Damba N.
Customer did not leave a comment.Ned S.
Employee was very helpful and informative. I think his name was Howard.Kelly C.
Small, personable.....great condition of truck. Easy transactionRichard M.
Customer did not leave a comment.Elizabeth R.
Everyone I dealt with was wonderful!!amanda C.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!