THE MOST PLEASANT RENTAL EXPERIENCE I EVER HAD ! THIS WILL BE MY GO FOR ALL FUTURE RENTALS. THANKSstephen H.
Customer Reviews for Broad Street Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul online check out and return the truck application does not work well and added an extra 30 minutes to the whole process. In the past that took maybe 10 minutes to check out and 5 minutes to return.Terrence D.
Easy pickup and drop off. Friendly staff and very helpful. Would definitely rent again.Sharon R.
Customer Satisfaction Was A Priority.SHERWIN L.
They charged me 2.6 miles over from 60 miles. Also $.40c per mile. Wow, I had to pay more money, $60.40 I think.Susan W.
The truck was dirty. The customer care was bad .RAM K.
Make sure no one's trash is still in the back of the truck.Tynesha W.
Don't bill for irrelevant things. I got 2 separate additional bills - 1 for an an extra day for the van when we returned it 1 day early AND a bill for $67.00 from the pick up location that no-one can even explain to me.Allison W.
Fix the passenger side mirror. Send drop off instructions.Madelena P.
Customer did not leave a comment.edwin R.
Don't allow customers to reserve times before this location opens, because I had to stand in the parking lot for an hour before the location even opened. Also this location had to refund my moving blankets because he only had 4 loose ones. Also the windshield was cracked when I picked it up. Lastly I tried to call uhaul multiple times about this mess up of scheduling and I never got ahold of a person.Chris A.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Kei L.
Customer did not leave a comment.Sandy W.
Customer did not leave a comment.Alice J.
a handy laminated card that points out the not so obvious features of the van.Luke B.
Customer did not leave a comment.DAVID S.
Howard Almond was super helpful and was great to work with. He made the experience very easy will be the reason I use this location each time moving forward.Thomas L.
fix/replace the driver side visor on the 10' truck I rented. It slips out of its socket when turned to the sideGary T.
The service was really poor. The fuel was reported full but it was not and when told he didn't do anything. The person was rude and there was no courtesy. This made a wrong impression of UHaul fleet.Anil S.
The gentleman who runs that site was very nice and knowledgeableRobin C.
Customer did not leave a comment.Bridget W.
Customer did not leave a comment.Kelli P.
This is the third time in 2 months that I've rented from this location. It's my go-to place when I need to rent a truck or van. The reason being the superior customer service and professionalism exhibited by the staff. The first time and again this time Shenay was the associate who assisted me. Both times she took care of my needs with knowledge, efficiency and friendliness. Corporate should recruit her for their training videos.RONALDSHERMAN B.
Another good experience with the folks at the Broad Street Mini Storage in Richmond VA. I was under a time constraint to pick up a furniture purchase and Jack got me in and out lickity split. He was professional, personable and efficient. This is definitely my U-Haul location go-to.RONALD SHERMAN B.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Tucker S.
Customer did not leave a comment.ayaskant P.
Customer did not leave a comment.Eduard P.
Customer did not leave a comment.Damba N.
Customer did not leave a comment.Ned S.
Employee was very helpful and informative. I think his name was Howard.Kelly C.
Small, personable.....great condition of truck. Easy transactionRichard M.
Customer did not leave a comment.Elizabeth R.
Everyone I dealt with was wonderful!!amanda C.
Customer did not leave a comment.N Pendleton R.
Very nice staffKim F.
Truck to have blue tooth or aux cords.RANA M.
The person who attended were very nice. The process was without complicationsFABIO G.
Keep on the good work and the wonderful customer service you have. I found the gas price ,(the amount you charge ) is way more expensive than the actual price. When you give to the customer please give it full. And it is easier to fill than try to calculate 3/4 or so ...TIBERH H.
Customer did not leave a comment.James T.
Customer did not leave a comment.Mark T.
Mr. Wright was extremely courteous and helpful. Very nice experience. Thank youdeborah H.
Customer did not leave a comment.KENDALL J.
Customer did not leave a comment.Ashley D.
Wash the exteriorCHARLES D.
Customer did not leave a comment.Sherry H.
Customer did not leave a comment.N Pendleton R.
Customer did not leave a comment.Holly J.
Customer did not leave a comment.Shirley P.
Customer did not leave a comment.MICHAEL G.
Nothing at all! the staff at this location were so professional it was unreal & very helpful with everything keep up the great work guys . ThankyouGregory R.
I need you all to be on the same page as the sales clerk isNaeemah W.
The U-Haul application is a raging car accident. It's the worst, most dysfunctional, un-user friendly application I have ever had the misfortune of being forced to use. Please pull it down and hire competent application developers before you force your customers to pay for torture. Thankfully, the very nice gentleman at the pickup was able to at least ease the pain of pickup. Drop off was like clawing my eyes out my head with an ice cream scoop because this app is HORRIBLE.Robert R.
The staff person was very polite and professional!Devin B.
Office closed due to coronavirus but lady sitting at the desk. SmhTemmeka M.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.James W.
Mobile app is awful.Princess D.
if you are going to rent a truck to move this is the place you have to go very professional and friendlyHector B.
Was charged for fuel that shouldn't have been charged. We fuel up the truck where we needed it to be on the Mark and yet still was charged. I would like a refund on this.ELIZABETH H.
Nothing the gentleman who were at this location were superb!!!!!Talicia S.
The employee at this location was wonderful but Ian very upset that I did not receive a discount or anything due to the fact hat I had to wait til noon to pick up my van when I ordered it for 9am! I was told it was a 24/7 pick up and then when the link didn't work I was told it wasn't a 24/7 rental location and to go somewhere else. Only to find out by the store attendant at noon it is!! You customer service phone workers are terrible and were no help!! I had to love without my helpers due to the fact we were 3 hours behind. I have rented many trucks from uhaul and never had any issues or treated this way.Susan J.
Exceptional Service. Excellent facility. Would recommend to everyone....John D.
Customer did not leave a comment.Santhosh K.
The rep that helped me was the most professional I've ever worked with!CHARLES D.
Not much, yall cool.James K.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Kathryn S.
Customer did not leave a comment.Victoria Z.
Very good staff , helpful and professional . excellent customer service !Joseph D.
Experience was good but after due diligence on my part. It would have been disastrous if I did not know area to drop off as there are very few uhaul drop offs in Blacksburg, Va. and other parents were denied drop off of trucks after moving in students at Va. Tech. Not a good situation!Matthew R.
The reason I did not give a higher mark is that drop off information was not accurate and misled totally. I am not the only one mis understood the information. I was with my partner at the time who also mis understoodKim C.
Customer did not leave a comment.Edwin C.
Best location so farSusan J.
Need online check in to work fasterKevin T.
Customer did not leave a comment.JAVIER R.
Jack was most definitely beneficial during this move and though the system was giving him problems (technology has its days), he was gracious and helpful through it all. Recommend this branch of U-Haul and will use them again.Sarajiki P.
Customer did not leave a comment.joey G.
Great staff and service. Happy I chose this location. Rented storage space and van. Excellent customer service, friendly and helpful service. Seamless ??nancy W.
Customer did not leave a comment.Charles Y.
Great customer service!!!Ruth O.
Drop box onlyScott L.
Awesome customer service and my rental was waiting for meJerry P.
Easy breezy, friendly staff and very convenient.Raul C.
Truck seemed to drive a bit rough, but otherwise it was great and the pickup location was nice. The online scheduling and purchase process was not good. I am concerned that I may end up being double charged as I filled out the same scheduling form twice. This online process should be improved.Aaron W.
Customer did not leave a comment.Dannie P.
***** FIVE STARS -- Jack, the manager at this location, is a consummate professional and a welcoming, affable fellow. He is an immense asset to your company and a top "keeper of the brand." A rare gem in these dissonant, chaotic days. --Kimberly T. (April 2019)Kimberly T.
Customer did not leave a comment.frank T.
Unsatisfied with customer serviceYVONNE T.
I have been to several uhauls and none have come close to the level of service I received here. I feel so much better about renting a truck in the future now.Christopher D.
Customer did not leave a comment.Devlin M.
Friendly staff; nice truck. I just wish their systems were a little faster (e.g. doing the computer work), but not the fault of the branch.Randall J.
This process was a NIGHTMARE! I showed up to get the truck... was prompted by the website.... only to be told that my reservation had expired... and I needed to call Gavin. Well, I called Gavin multiple times leaving messages with NO RETURN PHONE CALL! We had to wait until the location opened up at 12pm to get the truck. I had coordinated with movers to be at the house at 7:30 am that morning... everyone was waiting around because we did not have a truck. Then Uhaul wanted to contact me all afternoon after I got the truck to discuss the situation.... at that point.... I was trying to move now that we had gotten the truck FIVE hours after I had originally rented it. I want a complete refund. Supremely disappointed and will not be using Uhaul moving forward.Karli J.
Customer did not leave a comment.Elisa B.
The man working (I think his name is Marvin) was very friendly, flexible, and helped us with all of our questions. We will definitely rent from this location again.Rachel S.
Keep doing what you're doing. I made reservation on the phone and the person was friendly and knowledgeable. I experienced the same friendliness and helpfulness when I arrived to pick up the van. He provided all the information I needed to know about returning the keys if I returned after hours, type of gas to refuel and how to locate the gas tank cap. Location is in a well lit and busy area with lots of available parking to leave my vehicle. Thank you.Edana E.
Seems the overall price is high. $19.95/day, no issue. I drove a total 50 miles, $10 collision, put $10 in gas in tank. total cost was $86. $76 of that without collision so basically cost $56 in mileage. That is too high!Matthew R.
Very friendly and helpful. Good location to interstate 64. Parking lot well lit but a little dimmer than i like.Elizabeth C.
returned with full tank of as gas,not credited for such,told $29.95 a day charged $29.95 X2 days came to 52.60 .Would not recommend this this to any one.. Back to Westmoreland and Broad Street.Kevin B.