Don't bill for irrelevant things. I got 2 separate additional bills - 1 for an an extra day for the van when we returned it 1 day early AND a bill for $67.00 from the pick up location that no-one can even explain to me.Allison W.
Moving Truck Rental in Henrico, VA at Broad Street Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Henrico, VA 23294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Fix the passenger side mirror. Send drop off instructions.Madelena P.
Don't allow customers to reserve times before this location opens, because I had to stand in the parking lot for an hour before the location even opened. Also this location had to refund my moving blankets because he only had 4 loose ones. Also the windshield was cracked when I picked it up. Lastly I tried to call uhaul multiple times about this mess up of scheduling and I never got ahold of a person.Chris A.
a handy laminated card that points out the not so obvious features of the van.Luke B.
Howard Almond was super helpful and was great to work with. He made the experience very easy will be the reason I use this location each time moving forward.Thomas L.
fix/replace the driver side visor on the 10' truck I rented. It slips out of its socket when turned to the sideGary T.
The service was really poor. The fuel was reported full but it was not and when told he didn't do anything. The person was rude and there was no courtesy. This made a wrong impression of UHaul fleet.Anil S.
The gentleman who runs that site was very nice and knowledgeableRobin C.
This is the third time in 2 months that I've rented from this location. It's my go-to place when I need to rent a truck or van. The reason being the superior customer service and professionalism exhibited by the staff. The first time and again this time Shenay was the associate who assisted me. Both times she took care of my needs with knowledge, efficiency and friendliness. Corporate should recruit her for their training videos.RONALDSHERMAN B.
Another good experience with the folks at the Broad Street Mini Storage in Richmond VA. I was under a time constraint to pick up a furniture purchase and Jack got me in and out lickity split. He was professional, personable and efficient. This is definitely my U-Haul location go-to.RONALD SHERMAN B.
Employee was very helpful and informative. I think his name was Howard.Kelly C.
Small, personable.....great condition of truck. Easy transactionRichard M.
Everyone I dealt with was wonderful!!amanda C.
Very nice staffKim F.
Truck to have blue tooth or aux cords.RANA M.
The person who attended were very nice. The process was without complicationsFABIO G.
Keep on the good work and the wonderful customer service you have. I found the gas price ,(the amount you charge ) is way more expensive than the actual price. When you give to the customer please give it full. And it is easier to fill than try to calculate 3/4 or so ...TIBERH H.
Mr. Wright was extremely courteous and helpful. Very nice experience. Thank youdeborah H.
Wash the exteriorCHARLES D.
Nothing at all! the staff at this location were so professional it was unreal & very helpful with everything keep up the great work guys . ThankyouGregory R.
I need you all to be on the same page as the sales clerk isNaeemah W.
The U-Haul application is a raging car accident. It's the worst, most dysfunctional, un-user friendly application I have ever had the misfortune of being forced to use. Please pull it down and hire competent application developers before you force your customers to pay for torture. Thankfully, the very nice gentleman at the pickup was able to at least ease the pain of pickup. Drop off was like clawing my eyes out my head with an ice cream scoop because this app is HORRIBLE.Robert R.
The staff person was very polite and professional!Devin B.
Office closed due to coronavirus but lady sitting at the desk. SmhTemmeka M.
Mobile app is awful.Princess D.