Very good customer service and very easy to get what you need
PEDRO R
Customer Reviews for Broad Street Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van had 20 miles to empty gas level when I got it. Very disappointing that the first thing I had to do was get gas.
Leighton K10/10 service from Beverly! The truck was clean and ready to go for my rental. If you need a truck, this is a good spot to consider renting from!
LEOLIA KStaff were very helpful as always.
JODY SEasy smooth experience.
Patrick JManager was excellent — very helpful and pleasant. I would highly recommend.
STEPHEN DVery professional and friendly. Explained the charges for renting a Uhaul truck and making sure that the gas tank was filled to full.
maxine sEverything was explained to me according.person that assist me was professional and friendly.
YADIRA RAmazing customer
Juliana BGreat efficient fast friendly service. The U Haul representative Beverly was superb. As were other staff I engaged with. Thank you.
BRIAN INo needed improvement Lashay and Robbie were very professional and accommodating to my last minute needs . Excellent customer care
TIFFANY AIt was a shock to see I was charged so much for a $19.95 cargo van. It ended up being over $100. I used it less than 100 miles, and it states that 100 miles was included in the $19.95 advertised price. However I was charged around .50 per mile. I won’t be using UHaul again if that’s the way it works out. Plus, I waited nearly an hour for tge keys as the business was closed when I arrived at my pickup time. There was a sign on the door stating they would return in 30 minutes. They did not.
David CGreat customer service!!
CHARLES LThe lady was good but I try again to explain in this location about that happened to me during this trip but, She didn’t what to do or didn’t care. Pure service.
STALYN Deverything was taken care of seamlessly
DANIEL JThe person who helped us was kind and helpful. They made an overwhelming move day that much better 🥹
CHANEL ROutstanding service and very helpful folks
JOSEPH HThe women who assisted at the Broad Street location was so pleasant, friendly, and helpful. I would return to this location because of her!
TRACI BThe vehicle was clean and ready when I picked it up. The agent was friendly and helped adjust the mirrors. Very satisfied with the the performance of the vehicle and the excellent customer service before and after the rental.
THOMAS RVery nice lady who really looks out for her customers!
MARILYN JEasy, straightforward, no issues.
MARY EFantastic people to work with
JOSEPH HManager Rocks
ABDUL KGreat costumer service!!!
CEDRIC BThe truck rental was very easy and pleasant! Excellent check in and check out process!!
ALICE II enjoyed the service of the staff at the broad street mini storage. In January of this year, I rented another uhaul from this location and used the app to check and out the uhaul. I found that process much more difficult as compared to the service of the mini storage staff this past week. There was less to do on my end: no need for picture taking or recording the odometer, all the detailed bits of bops that can really add to the overwhelm of moving day. Overall, very pleased to have chosen to check in with the staff. My one request is that there is a on site manager cell phone to be able to reach them while they are out of the office. We arrived at 9:30am to a sign that said something to the effect of manager in the storage facility, look for a golf cart. My partner and I drove through the site to find the manager, who was very attentive and accommodating once found. very friendly and personable, made sure our rented moving blankets and dolly were all set. Thanks again!
Hodges GLady at check in was incredibly friendly and helpful. Well done.
Todd HEverything was just friendly and personalized. Rocky
Robert MYour staff at this location is excellent. Very friendly and efficient.
GREG SI’m being charged a bogus charge for something that I did not do.
Rashaad PBeverly did a great job! I will come here again.
SCOTT DNo complaints! I was pleased to get an automatic adjustment to our contract based on mileage since we used less than anticipated. All went well!
Beth SAlways very helpful and friendly.
Beth SOverall, very good! Rental vehicle was ready on time and staff were very helpful. Recommended.
T. RGood service and new vehicle.
SK HThe Customer Service extended was excellent, no improvements in that area required.
Daniel PWorker was excellent!!!
Janeann YAlert customers of after hours drop box option
Jeffrey SEvery time we rent, we have no issues at all, it is a very seamless process, and we will continue to rent.
Daniel GJanine & Beverly gave exceptional customer service !!! 5 stars ladies. Thank you so much for your kindness and help.
Ashley SThis location is friendly, always has a smile and works to make their customers happy!
Beth Sstop charging customer for fuel, who already put gas what he used it. how do you charge 3+ gallon gas for 13 miles run. when I already put 2 gallon gas.
Mamunur RMaybe some form of discounted rate to repeat clients thats all😊
Leonard TEmployees were Wonderful 😊
MARY JKeep up the good job.The staff was well courteous and professional.
EMMANUEL KThe lady was very nice I'm sorry I didn't get her name but she was excellent
PHYLLIS HThis place was amazing. The whole process was effortless. The lady at the front (I’m so sorry I didn’t catch your name) was so friendly and caring. If we need a uhaul ever again we will be back to her. The truck smelled so clean and well taken care of too!! Thank you for making what’s usually such a stressful time a breeze.
Tess MI was so pleased with the service, the friendliness and accomodating attitude of the staff. It was a great experience.
Elizabeth BAll I can say is that Beverly is amazing!!!! She was so nice and helpful during this stressful period in my life ! Love her
Susan LJanine was so helpful and reassuring in helping me book our truck. We've been moving various pieces and parts of our belongings over a few weeks from our old house to our new one and we are pretty worn out at this point. Janine was so kind and friendly, she made a long process seem much more humane in the way she talked with us and she gave my husband very clear directions so he could return the truck in the best shape for the next user. Janine is one a kind and knew her stuff. If I needed someone to show others what kindness and good customer service look like, I'd introduce them to Janine. Thank you and please relay our appreciation to her and her manager. Great store with amazing people! Robyn and Steve Boggs
Steven BNothing to improve the lady was professional and impeccable service.
Robyn GStaff very respectful and clean will rent again and recommend to others
stanley kI went around noon on September 9th, and I had some of the best customer service I've ever had. I didn't catch her name, but the lady that was working was incredibly friendly, helpful, and patient, as I was kind of a pain in the butt.
christopher dClerk can have coffee at the counter. Everything was well organized, professional and very friendly.
Robert MLadies were very nice and professional! Will definitely recommend and use again soon
Brian CBeverly was very very nice to work with! Would definitely recommend to others!
mia SBK was absolutely amazing
Tom MGreat customer service !
Ron HWilliams Barrios
WILLIAMS BNothing!! Y’all are pawsome!!
Mary BThe attendant was very helpful and pleasant to work with. It was very clean, but the outside needs some sprucing up! The uhaul truck itself needs work!! The visor on the driver side hangs down and won't stay up. We will definitely call you all again, if we need a uhaul, but wanted you to know that you need to maintain your truck a little bit better.
Sharon JVery helpful in a difficult situation
Dona SI could go on and on about how helpful and wonderful Janine was. What a kind hearted soul that made my day and my experience at Broad Street Mini Storage/Neighborhood U-Haul so amazing. Truly a blessing!
Matthew S