Customer did not leave a comment.JOHN L.
Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.ROGERTODD H.
Cathy was outstanding, pleasant, excellent customer skill, professional and friendly. Will definitely be recommending and returning to this location for any of my moving needs!SWAY R.
The pick-up your vehicle with your phone experience was horrible and did not work, the onsite employee had to do in manually. She was great about it! The call two different people to verify identity is frankly absurd, and will probably stop me from using U-Haul again.Hannah B.
I was waited by a very pleasant, polite woman with a smile, who was extremely helpful in my rental experience. She allowed me to come into the office before it was officially open. The office was clean. This was my best experience with a Uhaul store ever! Other Stores should emulate this store.THOMAS R.
The manager and staff were friendly, accommodating and extremely helpful! It was a great experience.Jeremy G.
Customer did not leave a comment.Jim J.
mobile app took 15 mins to approve license & photo and app is glitchy. it would have been much faster to go into the store and sign for it.John K.
Staff is always friendly and helpful, and the trucks are always clean and available.WILLIAM H.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.gilbert W.
Excellent experienceSaint Clair M.
The online check in was a NIGHTMARE. I was told I couldn't be verified and would have to check in with a representative even though the location was closed. I was stranded there and my phone was about to die. Really really bad situation. Luckily the worker at the storage place came in early and she was able to fix the major registration mistakes made that wasn't allowing me to check in. Not ok guys.. could have been very very bad.jeanne S.
Customer did not leave a comment.Nidheesh D.
Customer did not leave a comment.Andria I.
Well informed staffJOHN B.
Customer did not leave a comment.Dyan K.
Customer did not leave a comment.Buhari M.
I had a reservation for a 20ft and received a 15ft.Need to be reimbursed. Not happyjustin M.
The cab of the truck smelled like vomit. The truck ran fine and appeared clean, but had a strong vomit odor. After spraying with Febreeze, it became tolerable. Everyone that sat in the cab commented.G Scott P.
The woman working here are very good and professional. It was a pleasure doing business with them.. Thank you guys.Alex M.
Everything about renting this truck went seamlessly. My truck was waiting for me, and the staff were friendly, fast, and efficient. I wouldn't hesitate to use this location again, or to recommend them to anybody.William H.
Customer did not leave a comment.Greg J.
Customer did not leave a comment.Tiana M.
Customer did not leave a comment.Dmitriy R.
800 number got order wrong.Joseph P.
Unfortunately, of the 5 times I have moved homes, this experience was the worst. I have already explained what happen to approx 7 different U-Haul employees, so the thought of typing it all out again on my phone seems exhausting. In short, I was â€œguaranteedâ€ a 26' box truck for a certain date/time. I showed up at that date/time and there was no truck for me. I have a wide and 3 kids, one being a newborn, I was supposed to move to a new home 2 hours away, I had people lined up on both ends to help me pack and unpack, and I had to be out of the house that day. All that, and then to arrive and be told my â€œguaranteedâ€ truck was no where to be found was extremely disappointing. The move ending up costing me double what I had originally budgeted (and was â€œguaranteedâ€). The U-Haul model is very flawed, considering the availability of the truck I have booked is 100% dependent on whether or not the previous customer returns it where/when they are supposed to. For a major life event like moving that requires so much planning and money, to be reliant on a business model that leans so heavy on the honor system is very unfortunate.David C.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.Kuldip D.
Customer did not leave a comment.JOSEPHEZEKIEL W.
A/C in truck did not work well. Otherwise, all was fine.James M.
Customer did not leave a comment.shae T.
Kathy was friendly, helpful and considerate!Bruce M.
Kathy is a gem!Patrick R.
Kathy was incredibly friendly and efficient. Great experience. Will use this location in futureMatthew E.
I thought the front counter person was a bit rude and unprofessionalJAMYCE V.
Customer did not leave a comment.LISAMICHELLE P.
Kathy was again great to work with in getting a quick rental. She only had one day notice and still found me a clean truck that drove great to work with. I only needed it for a few hours but the experience was still the best! I will keep coming back to rent from her because the experience is always very easy and she's so dern friendly! Thanks again Kathy!Raymond C.
Customer did not leave a comment.TEAL G.
Kathy was wonderful. It. Was such a pleasure dealing with her. Excellent experience!KATHLEEN S.
Kathy was friendly and patient with me. The van was one of the better experiences I've had where it was well maintained, clean and ran perfectly with no mechanical issues. Thank you!Raymond C.
Great location! Owner and staff are hands on and dedicated to helping their customers.LISA P.
Excellent customer service. I would highly recommend this location. Thank you!Rachelle G.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Yasmine G.
Customer did not leave a comment.Ricardo K.
The employees were excellent to work with and accomodating to a last-minute change request.Julie C.
I had a wonderful experience, she was very helpful and worked with me on my scheduling of needing the vehicle and returning of the vehicle. 10/10 will be coming back and recommending the storage unit to friends and familynicole D.
The staff was super friendly and helpful. The van was very nice also - I greatly appreciated the backup camera. Looking forward to doing business with this location again.Warren Y.
I needed some help as the mobile pick up was having issues and had to wait 3 minutes for the lady to get off a call and then she seemed ticked that I needed help. I opened the truck, the appliance dolly I ordered was not there and she wasn't happy about that either. Also not real happy that I needed to leave my car there for an hour and a half. No place to park your vehicle here, would have been nice to know. Also, she wasn't wearing a mask. I have done this before at another location with no problems. Will not go to this location again.Melinda F.
Kathy was awesome! She set me up quick over the phone and was really friendly/helpful! Thank you and I'll definitely be back again.Raymond C.
Incorrectly overcharged.Stephen C.
Customer did not leave a comment.Easton R.
Front desk Kathy is awesome best customer serviceNAVEED S.
Customer did not leave a comment.Viana De A.
Customer did not leave a comment.Murali K.
The lady at the counter was very friendly and helpful; just make sure she's there and you'll be good.David K.
Clean cut, friendly, in and out experience. Could not have gone any better unless it was freeðŸ˜‰Cynthia E.
The truck was nice and easy to obtain. The customer service from the manager was horrible. She was not friendly, did not say hello, goodbye, youre welcome when I said thank you upon leaving. She really did not speak what so ever unless it was telling me what I owed in a rude manner, basically scolding me because i did not know I had to return the vehicle with a full tank. Which I paid for, at an outrageous amount. The process and truck was nice anf easy to obtain BUT, thr customer service was horrible.Kasey V.
Customer did not leave a comment.Ashley T.
Customer did not leave a comment.DAVID R.
The online check in process was okay but the location provided for the truck was not accurate. I ended having to call the service lone for assistance. The representative was very helpful.Erika G.
Customer did not leave a comment.QIAN L.
Excellent Equipment, excellent customer service, excellent price. This was a painless and wonderful experience, and made my move an easy one. Thank you!Florence J.
Even though I gave all my information (including Driver's License pictures and credit card) on-line I still had to present again.MARK M.
Nothing everything was fast and easyDWAYNE E.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Jazmin B.
Customer did not leave a comment.CYNTHIA P.
Rude staff, charged for a utility dolly that we did not order. Charged for a pack of pads we did not open. Trouble picking up. Trouble dropping off. Will never use again. Highly overpriced.Edward H.
Customer did not leave a comment.MELISSAMAY E.
Nothing staff is awesomeJessica M.
Customer did not leave a comment.siva B.
Customer did not leave a comment.PARKE W.
mobile site to pickup the truck was slow and unresponsive. I love the idea, but the execution was poor.Anthony C.
This location is fantastic! Will rent here always!!kathy J.
Customer did not leave a comment.Jasmine F.
Location was clean and truck was ready.William R.
It was great to have a one-stop shop with a commercial storage facility (Broad Street West Mini-storage) that also leased trucks. Service here was quick, courteous and thorough, far better than my experience a year ago at a U-Haul store that was understaffed.Edward D.
Customer did not leave a comment.Yasir A.
Customer did not leave a comment.Jessica M.
Excellent customer service!Jessica B.
Customer did not leave a comment.SUSAN H.
The app provided by u-haul corporate is an embarrassment. This should have been much better thought out. I will never use the app again but instead will call this location directly as they are tops as far as professionalism! Bravo broad street west mini storage Boo U-haul for creating a unnecessarily difficult processStephen T.
Kathy was awesome! She was flexible and patient with all of my questions! Thank you for your great service!RAYMOND C.
None...great customer service...Kathy was awesomejeannie W.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.Rajanikanth G.
Staff was very helpful. Chose my pick up location because of cleanliness of vehicles. Would very much refer someone to this location.Susan T.
Customer did not leave a comment.Mary alice A.
Customer did not leave a comment.somjoy S.
Customer did not leave a comment.CARLOS P.
Wonderful customer service!CLINTONE J.
Kathy was very helpful and very nice. She takes pride in her work and maintains the vehicles that she rents. (She does it ALL! )Jerry M.
Customer did not leave a comment.Lauri F.
Customer did not leave a comment.Dustin H.