A/C in truck did not work well. Otherwise, all was fine.James M.
Moving Truck Rental in Henrico, VA at Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Henrico, VA 23233
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 7/4/2021: Closed
- 9/6/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Henrico, VA 23233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Kathy was friendly, helpful and considerate!Bruce M.
Kathy is a gem!Patrick R.
Kathy was incredibly friendly and efficient. Great experience. Will use this location in futureMatthew E.
I thought the front counter person was a bit rude and unprofessionalJAMYCE V.
Kathy was again great to work with in getting a quick rental. She only had one day notice and still found me a clean truck that drove great to work with. I only needed it for a few hours but the experience was still the best! I will keep coming back to rent from her because the experience is always very easy and she's so dern friendly! Thanks again Kathy!Raymond C.
Kathy was wonderful. It. Was such a pleasure dealing with her. Excellent experience!KATHLEEN S.
Kathy was friendly and patient with me. The van was one of the better experiences I've had where it was well maintained, clean and ran perfectly with no mechanical issues. Thank you!Raymond C.
Great location! Owner and staff are hands on and dedicated to helping their customers.LISA P.
Excellent customer service. I would highly recommend this location. Thank you!Rachelle G.
The employees were excellent to work with and accomodating to a last-minute change request.Julie C.
I had a wonderful experience, she was very helpful and worked with me on my scheduling of needing the vehicle and returning of the vehicle. 10/10 will be coming back and recommending the storage unit to friends and familynicole D.
The staff was super friendly and helpful. The van was very nice also - I greatly appreciated the backup camera. Looking forward to doing business with this location again.Warren Y.
I needed some help as the mobile pick up was having issues and had to wait 3 minutes for the lady to get off a call and then she seemed ticked that I needed help. I opened the truck, the appliance dolly I ordered was not there and she wasn't happy about that either. Also not real happy that I needed to leave my car there for an hour and a half. No place to park your vehicle here, would have been nice to know. Also, she wasn't wearing a mask. I have done this before at another location with no problems. Will not go to this location again.Melinda F.
Kathy was awesome! She set me up quick over the phone and was really friendly/helpful! Thank you and I'll definitely be back again.Raymond C.
Incorrectly overcharged.Stephen C.
Front desk Kathy is awesome best customer serviceNAVEED S.
The lady at the counter was very friendly and helpful; just make sure she's there and you'll be good.David K.
Clean cut, friendly, in and out experience. Could not have gone any better unless it was freeðŸ˜‰Cynthia E.
The truck was nice and easy to obtain. The customer service from the manager was horrible. She was not friendly, did not say hello, goodbye, youre welcome when I said thank you upon leaving. She really did not speak what so ever unless it was telling me what I owed in a rude manner, basically scolding me because i did not know I had to return the vehicle with a full tank. Which I paid for, at an outrageous amount. The process and truck was nice anf easy to obtain BUT, thr customer service was horrible.Kasey V.
The online check in process was okay but the location provided for the truck was not accurate. I ended having to call the service lone for assistance. The representative was very helpful.Erika G.
Excellent Equipment, excellent customer service, excellent price. This was a painless and wonderful experience, and made my move an easy one. Thank you!Florence J.
Even though I gave all my information (including Driver's License pictures and credit card) on-line I still had to present again.MARK M.