The mobile pick up option is so blind—no idea what to expect, how long it’s going to take and what may be causing delays. Had I not called customer service I would have been out of luck! Tina King helped me immensely. Please add clearer instructions to your mobile pickup—like a progress bar so I know where I am in the process. I waited for 15 mins for my drivers license to be approved but had no idea (before I called customer service) that my ID was too dark to see. That really ate into my rental time and stressed me out. Again, thank goodness for Tina.
Francine T
Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy, efficient, accurate. What more could I ask for? This location made renting of a U-Haul very easy. Staff was very friendly and helpful. Highly recommend
BETH AThe two gentlemen at the rental office were a huge help! My rental was not correct (it had me picking up the U-Haul at 6:00am and that is not a time that the location offers for pick up). I had requested 8:00am. However, they fixed the rental and got me on my way quickly.
DAVID WVehicle interior smells bad... Engine not in good condition. Overall, not happy with the kind of vehicle provided.
SARAT KPrice, service availability all were excellent!
BEN H