The staff was very friendly and helpful. The location is fairly busy but the lady running the office was efficient and kept everything moving along. Good experience!
KAREN H
Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous, vehicle positioned right next to rental office. Perfect size
NORFLEET NMy pickup was excellent. The young man (I believe his name was Greg) was very personable and professional. My drop off, on the other hand was not. The young lad assisting me was very unfriendly. She was very curt in her providing directions for equipment return. I explained to her that the truck's gas tank was not truly full when I received it as was told to me, and that I did put gas in it and it actually now had more gas than when I took it out. She didn't really acknowledge my comment and very coldly stated "we'll email you your receipt after review. Upon receiving my receipt, I saw that I was charged and additional $8.55 for fuel. That doesn't bother me as much as the lack of customer service. I have used this location several times, and have received much better service.
RONALD NThe pickup process was fine equipment wise but the U-Haul rep changed our drop off location but failed to change the drop off location in the system. This caused problems when attempting to drop off at the new location she told us
WESLEY DCustomer service was great truck drove fine but the inside of the trailer part was terrible
DEBBIE TExcellent staff
JANICE TExcellent experience. Professional operation and thorough. Equipment was clean, easy to drive and I had no problems driving.
JAMES HOutstanding service, very nice office, great experience.
MICHAEL DGreat service. Love the friendly staff. They got me set up and on the way quickly. Truck worked just fine. Love the air conditioning considering the heat we had the other day.
DAVID EMartez was amazing he was patient and listened to my situation and gave great suggestions to what we needed. He was very accomidating when it came to my conserns. He completed the pricing for every situatio I came up with which allowed me to decided what I wanted to do within my budget. Great location to go to Martex was very attentive and helpful.
LASHAUNDA LBrian helped to make the process efficient and simple. He is courteous and customer focused. He’s a great employee.
KYLE LNice van, friendly and efficient staff, but I was overcharged for mileage. The starting mileage in the contract was 30 miles less than the actual starting mileage (I took a picture).
DOUGLAS MThe truck had a leak in the rain that caused cardboard boxes and contents to get wet. The leak was in the passage side front attic space.
Thomas KGreat drop off location, friendly staff.
LEANDRO SExtremely courteous gentleman assisted me with the rental and gave good guidance on using the truck.
Cleatus AWas not greeted when dropping off truck. When going to office for help sign was on door saying employee/manager was somewhere else on site. Signs on where to drop off were confusing and had to circle narrow storage lanes to find a parking spot. Too many trucks and not enough organization.
JONATHAN DI would highly recommend this location. The rental process was straightforward and efficient, and the truck was in excellent condition.
DAVID MSuper cramped storage unit. Very little room to park vehicles, and in my case there was only spot left where I was expected to parallel park a 20ft truck with very little space.
Blake DGreat customer service. Very friendly and helpful staff.
FRED BNothing so far
FERDINAN LLove it first time using this location
HARRISON LI had a very good experience. The only hiccup was that I drove it a total of 15 miles and ended up putting 3 gallons of gas in the truck before returning it. It obviously wasn't full when I got it.
BRIAN OOverall a good experience. Except when trying to return the vehicle. The gate was open when I left and when I came back later around 10 pm it was closed. No way of getting in and my vehicle was locked in the U-Haul area. My reservation was made for 5-10 pm. No one said the gate would be closed with no way to get in. I used the app which was very useful. Maybe put a fence opener in the uhauls for situations like that.
Tristan MU Haul App was two slow and not able to pickup or drop the truck on time
SANTHOSH CEasy on-line rental process. Good customer service at the desk.
SARAH LTruck was not yet all cleaned and in fact I cleaned and gave the truck but they still charged me for cleaning.
VENKATA SThe gentleman the counter was kind, helpful and friendly.
LEIGH OGreat experience from start to finish including the trick.
SANTHOSH Keasiest transaction ever
RUBEN KEasy process, and excellent onsite customer service.
Patrick KThe lady in the office was very kind in helping me get my uhaul . Customer service goes along way for me .
AKEILA Skey pick up off hours through the app is horrible. Will not do that again.
WILLIAM MThe gentleman who helped me was very friendly and professional.
WARREN LVan was brand new; everything was easy. when I came back and parked van in the space next to building, I almost hit the air condition unit in the wall. was very lucky! Didn't even know it was there until I got out of the van and went around and notice. I was an inch from hitting. There needs to be a sign or something to protect.
Matthew RThe gentleman that assisted us was very nice knowledgeable and helpful
BEVERLY FThank you
Ghulam RMore availability of different sizes
MARK RBroad Street West Mini-Storage has been a go to for U-Haul rentals for me. I will be back!
John BExcellent staff and friendly
MUTHU PSuperb customer service, thanks you!
VICTOR Gmobile checkin was awful. i was not able to upload photos after multiple trying. so not going to use the mobile pick up if not absolutely necessary. And the guys in the store was not even helpful. he did not mention that we need to collect the keys from him. and the trailers was parked quarter miles awya. we had to walk in the cold several time to do the mobile checkin and collecting keys from the store manager.
Ramakrishna DTruck was old. Great customer service from the person who helped us at this location though.
Hilary MJohn at the U-Haul counter is excellent! Very helpful and personable - great customer service at the Broad Street Wet Mini location.
JOSEPH DWhen I arrived at 830 to pick up the truck, I had difficulty accessing the lock box because the office was closed until noon on sunday, and the scheduled time to pick up was 7am. I was not aware that the 7am could time out. I should have been made aware at the time of scheduling the truck. Also I ordered a dozen blankets which were not with the truck, requiring that I go to an authorized U Haul center which was both inconvenient and time consuming, delaying my moving arrangements by over 1.5 hours.
Edwin EI returned the truck with more gas than when rented and was still charged for two gallons.
Samuel MVehicle was clean and ready to go. Thanks.
ROBERT LNo comments
RICHARD JThe U-Haul I rented was in extremely poor condition and clearly not roadworthy. The vehicle was old, poorly maintained, and had a serious issue where it would repeatedly stop working, requiring a 15-minute wait to restart. The engine was excessively noisy, making the driving experience even worse. When I reported these issues upon returning the vehicle, the staff at the center responded dismissively, saying, “Oh, is it? I’ll see to it,” with no sense of urgency or accountability. This level of service and maintenance is completely unacceptable for a company of U-Haul’s stature.
SUBBU TThe truck that I rented had major brake issues. No reflection to the owner of this location, but this needs to be addressed.
JEFFERY MThere were a lot of lights on in the dashboard of the van. The transaction was an easy hand off which was a plus. I did ask about overnight drop off but I wasn't told the gate would be closed.
Jasmin SUhAul is a cheater. I drove less miles than I earlier mentioned. The guy on the store said I will be charged less if I have drove less mileage but at the end he charged more!!
YAM NMore trucks and a good location for drop off.
BRANDON SLonger hours on weekends and having the right equipment or notifying when equipment is not available. Furniture dollys were not included. Had to contact uhaul support who refunded me for the missing equipment and found a different uhaul location that had furniture dolly’s for me to borrow with no charge.
Symantha CJohn at the front counter did a great job!
JOHN Avery professional staff
RAZ MEasy, stress free and pleasant experience, Vladimeer and the wonderful gentleman with him were courteous, efficient and professional
MOUHAMED S