Customer Reviews for Broad Street West Mini Storage
(U-Haul Neighborhood Dealer)

258 reviews

3950 Deep Rock Rd   Henrico, VA 23233

(804) 275-6033

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(804) 275-6033

3950 Deep Rock Rd
Henrico, VA 23233

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customers should be clearly informed of all fees prior to rental. The cost of mileage is where you are making your money. The taxes and other fees also greatly add to the cost. Your advertisements of $19.95 can be very misleading.

FORRESTREA M. 
Rating:
5.0

Nothing to add. I was satisfied.

RICHARD B. 
Rating:
3.0

Didn't like the mobile login, would prefer dealing with a human being.

Carmen M. 
Rating:
4.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Kara T. 
Rating:
4.0

Customer did not leave a comment.

ERIKOREST H. 
Rating:
5.0

Customer did not leave a comment.

JOVONNIED J. 
Rating:
5.0

Customer did not leave a comment.

NITIN N. 
Rating:
5.0

Everything was great and the person was very friendly and nice. I returned the truck back on time.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

katherine F. 
Rating:
5.0

Excellent experience.

RICHARDMEAD W. 
Rating:
1.0

Customer did not leave a comment.

Larry R. 
Rating:
3.0

Take time to explain charges to customer. Website issues while in office trying to complete transaction as well as when trying to return vehicle. Representative should take time to check out damage on vehicle along with customer before they leave premises. Representative was extremely friendly.

AMANDAMICHELE P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHALLEN H. 
Rating:
5.0

Customer did not leave a comment.

TULKUNT M. 
Rating:
5.0

Customer did not leave a comment.

ELISEPAUL O. 
Rating:
4.0

Customer did not leave a comment.

RAVONNED D. 
Rating:
5.0

Kathy is always very friendly and accommodating and that is very much appreciated. Would highly recommend this location and we will use again if needed.

Wanda D. 
Rating:
5.0

Customer did not leave a comment.

WANDA NAPIER D. 
Rating:
4.0

This location was great in that they cleaned up a horrible mess made by Annette's Family Store of Chester, VA The original equipment reserved was stolen and I was not notified by Arnettes family store or by U-Haul. Not knowing that the equipment had been stolen, my family and I traveled over 40 minutes to pick up the equipment. Highly unprofessional!! We were then sent us back to Richmond beyond our home to pick up This equipment. I was even promised a 50.00 discount that did not happen. A long time customer now very disappointed and U haul couldn't care less!!!!

Angela F. 
Rating:
5.0

Friendly and easy to do business with.

Jerry W. 
Rating:
5.0

My transaction was smooth and seamless..

Regina R. 
Rating:
5.0

Staff was friendly and efficient.

Mary O. 
Rating:
5.0

I didn't catch her name, but the uhaul rep who helped me was fantastic. Very knowledgeable and professional.

TATE S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The staff was very helpful and friendly.

Hannah G. 
Rating:
5.0

Customer did not leave a comment.

DANNY W. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Kathy and Brianna where absolutely great!! Had a bad experience with a different Uhaul location but these two at Broad Street West Mini Storage made up for it!! Great service, Great pricing and Great People!!!

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

PETER E. 
Rating:
5.0

Customer did not leave a comment.

Vannessa G. 
Rating:
5.0

Exceptional customer service - very helpful.

Indra A. 
Rating:
5.0

Kathy and her team were awesome to deal with. They were helpful and accomodating and made my experience excellent. Thanks!

MICHAEL T. 
Rating:
5.0

Kathy was very friendly and accommodating. Would definitely recommend using this location for any rental vehicles.

Wanda D. 
Rating:
5.0

Nothing. Great experience & very friendly staff.

Joel B. 
Rating:
3.0

The office smelled like cigarettes

Seth W. 
Rating:
5.0

Kathy was helpful, friendly and accommodating.

Gale W. 
Rating:
5.0

Customer did not leave a comment.

NAGARANI K. 
Rating:
5.0

Customer did not leave a comment.

Noah G. 
Rating:
4.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Ver nice person helped me park the trailer.

Wanda V. 
Rating:
5.0

The staff is always very friendly, and have everything ready when I come to pick up a truck. Always a great experience!

WILLIAM H. 
Rating:
5.0

They offered great advice on how and which equipment to use for my moving. The rep.was very professional.

FESTUS A. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

ROGERTODD H. 
Rating:
5.0

Cathy was outstanding, pleasant, excellent customer skill, professional and friendly. Will definitely be recommending and returning to this location for any of my moving needs!

SWAY R. 
Rating:
5.0

The pick-up your vehicle with your phone experience was horrible and did not work, the onsite employee had to do in manually. She was great about it! The call two different people to verify identity is frankly absurd, and will probably stop me from using U-Haul again.

Hannah B. 
Rating:
5.0

I was waited by a very pleasant, polite woman with a smile, who was extremely helpful in my rental experience. She allowed me to come into the office before it was officially open. The office was clean. This was my best experience with a Uhaul store ever! Other Stores should emulate this store.

THOMAS R. 
Rating:
5.0

The manager and staff were friendly, accommodating and extremely helpful! It was a great experience.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

mobile app took 15 mins to approve license & photo and app is glitchy. it would have been much faster to go into the store and sign for it.

John K. 
Rating:
5.0

Staff is always friendly and helpful, and the trucks are always clean and available.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

gilbert W. 
Rating:
5.0

Excellent experience

Saint Clair M. 
Rating:
5.0

The online check in was a NIGHTMARE. I was told I couldn't be verified and would have to check in with a representative even though the location was closed. I was stranded there and my phone was about to die. Really really bad situation. Luckily the worker at the storage place came in early and she was able to fix the major registration mistakes made that wasn't allowing me to check in. Not ok guys.. could have been very very bad.

jeanne S. 
Rating:
5.0

Customer did not leave a comment.

Nidheesh D. 
Rating:
5.0

Customer did not leave a comment.

Andria I. 
Rating:
5.0

Well informed staff

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Dyan K. 
Rating:
5.0

Customer did not leave a comment.

Buhari M. 
Rating:
1.0

I had a reservation for a 20ft and received a 15ft.Need to be reimbursed. Not happy

justin M. 
Rating:
5.0

The cab of the truck smelled like vomit. The truck ran fine and appeared clean, but had a strong vomit odor. After spraying with Febreeze, it became tolerable. Everyone that sat in the cab commented.

G Scott P. 
Rating:
5.0

The woman working here are very good and professional. It was a pleasure doing business with them.. Thank you guys.

Alex M. 
Rating:
5.0

Everything about renting this truck went seamlessly. My truck was waiting for me, and the staff were friendly, fast, and efficient. I wouldn't hesitate to use this location again, or to recommend them to anybody.

William H. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
4.0

Customer did not leave a comment.

Tiana M. 
Rating:
5.0

Customer did not leave a comment.

Dmitriy R. 
Rating:
5.0

800 number got order wrong.

Joseph P. 
Rating:
1.0

Unfortunately, of the 5 times I have moved homes, this experience was the worst. I have already explained what happen to approx 7 different U-Haul employees, so the thought of typing it all out again on my phone seems exhausting. In short, I was “guaranteed” a 26' box truck for a certain date/time. I showed up at that date/time and there was no truck for me. I have a wide and 3 kids, one being a newborn, I was supposed to move to a new home 2 hours away, I had people lined up on both ends to help me pack and unpack, and I had to be out of the house that day. All that, and then to arrive and be told my “guaranteed” truck was no where to be found was extremely disappointing. The move ending up costing me double what I had originally budgeted (and was “guaranteed”). The U-Haul model is very flawed, considering the availability of the truck I have booked is 100% dependent on whether or not the previous customer returns it where/when they are supposed to. For a major life event like moving that requires so much planning and money, to be reliant on a business model that leans so heavy on the honor system is very unfortunate.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

Customer did not leave a comment.

Kuldip D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHEZEKIEL W. 
Rating:
5.0

A/C in truck did not work well. Otherwise, all was fine.

James M. 
Rating:
5.0

Customer did not leave a comment.

shae T. 
Rating:
5.0

N/a

Christopher R. 
Rating:
5.0

Kathy was friendly, helpful and considerate!

Bruce M. 
Rating:
5.0

Kathy is a gem!

Patrick R. 
Rating:
5.0

Kathy was incredibly friendly and efficient. Great experience. Will use this location in future

Matthew E. 
Rating:
2.0

I thought the front counter person was a bit rude and unprofessional

JAMYCE V. 
Rating:
5.0

N/a

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

LISAMICHELLE P. 
Rating:
5.0

Kathy was again great to work with in getting a quick rental. She only had one day notice and still found me a clean truck that drove great to work with. I only needed it for a few hours but the experience was still the best! I will keep coming back to rent from her because the experience is always very easy and she's so dern friendly! Thanks again Kathy!

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

TEAL G. 
Rating:
5.0

Kathy was wonderful. It. Was such a pleasure dealing with her. Excellent experience!

KATHLEEN S. 
Rating:
5.0

Kathy was friendly and patient with me. The van was one of the better experiences I've had where it was well maintained, clean and ran perfectly with no mechanical issues. Thank you!

Raymond C. 
Rating:
5.0

Great location! Owner and staff are hands on and dedicated to helping their customers.

LISA P. 
Rating:
5.0

Excellent customer service. I would highly recommend this location. Thank you!

Rachelle G. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Yasmine G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo K. 
Rating:
5.0

The employees were excellent to work with and accomodating to a last-minute change request.

Julie C. 
Rating:
5.0

I had a wonderful experience, she was very helpful and worked with me on my scheduling of needing the vehicle and returning of the vehicle. 10/10 will be coming back and recommending the storage unit to friends and family

nicole D. 
Rating:
5.0

The staff was super friendly and helpful. The van was very nice also - I greatly appreciated the backup camera. Looking forward to doing business with this location again.

Warren Y. 
Rating:
2.0

I needed some help as the mobile pick up was having issues and had to wait 3 minutes for the lady to get off a call and then she seemed ticked that I needed help. I opened the truck, the appliance dolly I ordered was not there and she wasn't happy about that either. Also not real happy that I needed to leave my car there for an hour and a half. No place to park your vehicle here, would have been nice to know. Also, she wasn't wearing a mask. I have done this before at another location with no problems. Will not go to this location again.

Melinda F. 
Rating:
5.0

Kathy was awesome! She set me up quick over the phone and was really friendly/helpful! Thank you and I'll definitely be back again.

Raymond C. 
Rating:
4.0

Incorrectly overcharged.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Easton R. 
No reviews have been submitted for this location.

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