Customer did not leave a comment.Paul W.
Customer Reviews for Broad Warehouse Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.trecia G.
Customer did not leave a comment.Will M.
Competent, friendly, courteous staff. Convenient location and vehicle in good shape and ready to go. No waiting around. This is the BEST U-Haul experience I've had. Thanks!Joseph H.
Customer did not leave a comment.Harold G.
Customer did not leave a comment.keanisha P.
I would like to recommend and thank the entire staff for their knowledge, professionalism while serving me while getting my uhaul. In addition, the truck was clean and ready to go per time bookedMark J.
Customer did not leave a comment.David D.
Very smoothlevon F.
The lock on the back of the truck to access the keys is a pain. Someone passing by saw me struggling & helped me out.Tara T.
I reserved a truck on-line four days ahead of move. The morning before the move, the location manager called to say they could not honor my reservation. As it was for the Friday of Labor Day weekend, I knew I wouldn't be able to get one anywhere else in the area. I called Corporate and a couple hours later my reservation was confirmed. Everything else was smooth and professional.Siva B.
Customer did not leave a comment.Amy G.
This place is greatROBERT B.
As far as me. Y'all have to do nothing. If we they receive the service we had, they will be back. The staff were kind and very helpful. Great Service. Fast and on point.Rebecca H.
They where very helpful and friendly it was a pleasant experience compared to other rental placesKennith D.
I received prompt, personal service upon arrival. The cab was pristinely clean.Daniel S.
Awesome costumer Serviceroyon B.
Warren was awesome. He did a thorough job and always did it with a smile. Even having to ask for a 2 day extension, in the busiest of times, U-Haul came through!!!!LYNN L.
Bar none the most friendly, professional, and caring group of people I have even had the pleasure of working with. Keep doing exactly what you're doing.Anthony R.
The Uhaul drove absolutely awful and management knew when they rented it to me. I will never rent from here again.Carla A.
Customer did not leave a comment.Danilo V.
Did not know it was not an official Uhaul location. Parking was tight and Uhaul was parked on a busy street. Hard to get in and out. Workers were helpful and nice but I will use an actual Uhaul location next time.Laura F.
Customer did not leave a comment.Roberto R.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.anthony C.
Customer did not leave a comment.James K.
Customer did not leave a comment.Tom S.
all was goodPatricia A.
Customer did not leave a comment.Norv K.
The owner or the man behind the front desk failed to mention that you need to return the vehicle back to the line when you first left. While that was my only issue, it would have been nice for the worker to remind the client.Tayler S.
They were very nice and good 👍ayana P.
i arrived to pick up my truck. was plainly told by agent that my truck wasn't there, but rather somewhere else. i showed my reservation and she said that i should have rec'd a phone call, txt and/or email about the change in location. I wouldn't have gone to this original location if it wasn't what i was provided on my confirmation. So I then had to drive to another location and pick up my truck (thankfully, they had it). poor experience and not keen to ever use uhaul again--and i'm sharing this story with others.Andrew L.
Customer did not leave a comment.Patriana H.
I would have liked to receive monetary credit for filling the gas tank past the point it was at the time I rented the truckRyan M.
Customer service is awful! InI was late to return the truck and got a text message from the staff saying they're going to file a report to the police department.I could not believe that. The truck was late, not stolen. I would never rent from this place ever again in life!Zuri N.
The people who helped us were great. There was an issue with the mileage on the truck and everyone was very helpful in figuring it out. I would definitely recommend them!diego R.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Irvin S.
Warren was very pleasant to work with.Graflin B.
Destiny was incredibly helpful explaining the process and suggesting what I would need. It was the best uhaul experience I've had so far.Sierra F.
Everything was great!!ThanxErick J.
Customer did not leave a comment.Clarishea L.
Customer did not leave a comment.STEFAN F.
Customer did not leave a comment.kathleen M.
Customer did not leave a comment.Allen B.
Customer did not leave a comment.Neil C.
DESTINY IS THE BESTMARWAN H.
Customer did not leave a comment.gemyra W.
Customer did not leave a comment.alessandro P.
All of the staffs was very helpful pleasant and kind.Kaelin L.
Customer did not leave a comment.Yvette A.
Quick and easyBriano M.
Customer did not leave a comment.alfred W.
Best Uhaul Experience EverDaniel T.
Destiny & Mr Warren are the greatest I have ever experienced in renting a U-Haul they should have class on customer service.STEFAN F.
Customer did not leave a comment.FRANKLIN L.
Service was fast and professional would go back if need a uhaul again 3/3/22clarence W.
The manager at this location was amazing .. I forgot to write down his name .. but he was amazingchafik J.
The lady was very nice but the gentlemen or shall I say managers demeanor was not professional. Insulting I should say. As a tax paying citizen I won't be returning to that hole in the wall/dump. There's more u haul locations available with better sufficient equipmentdanishe S.
Customer service was top notch!ARMANDO O.
get a better locationTERRIAL S.
Customer did not leave a comment.FRANK M.
Great experience all around. Fast service and truck ran smooth the whole move. My go to for moving in NoLaSAMUEL F.
Very professional and friendly.Jennifer M.
Customer did not leave a comment.MUSETTE H.
Customer did not leave a comment.Marion M.
Keep up the great job. 👍🏽CHRISTY W.
Customer did not leave a comment.CECIL D.
Was very pleased with the courtesy of the representative, he was extremely nice & professionalBLANCHE B.
Customer did not leave a comment.GERARD D.
Customer did not leave a comment.TERICK P.
Customer did not leave a comment.Grant C.
Customer did not leave a comment.JOHN H.
My experience was actually unacceptable I was supposed to have a truck and tow dolly reserved for me at one location and it was given to someone else then I went to another location that had the equipment I needed and the truck had a flat on it and it took 6 hours to get it repaired then I was supposed to have an extra day at no charge and uhaul was calling me looking for the equipment on the original return date I was not happyJERRY P.
Customer did not leave a comment.GEORGE M.
Not much, very friendly and professional staff and very helpful with the questions asked.Richard H.
I was intimidated by the completely online registration, pick up and drop off. But I was also impressed by how well it all worked. I was able to get the job done in one dayJudith S.
Be sure to state that there is a $25 "cleaning fee" for not folding the moving blankets. One would think that in covid times they would need to be washed, not folded.JOSEPH F.
Nothing; although it was just a hand dolly, the staff were totally respectful, professional and courteous and got me out of a situation in a short notice.wilton M.
Michael, owner of Broad St Furniture (U-Haul distribution location) was fantastic! Appropriately friendly & entirely professional. Equipment was well-maintained, and the process was quick & efficient. I found the in-town rate & overall cost to be surprisingly reasonable. Thanks you for making this aspect of my move stress-free!LAUREN W.
Customer did not leave a comment.HAMILTON H.
Great and thank youtheresa F.
Customer did not leave a comment.GABRIEL E.
I didn't have to go into the building as there was a gentleman already outside checking in another truck and he approached me and checked in my truck as well. He was quick, efficient and polite. He made if a pleasant experience.CECIL D.
Unprofessional and not client friendly. manager was cool but worker had issues. I signed no papers and was being over charged a whole day for being 1 hour late. Took about half an hour to resolve issue. Manager was able to make something happen but employees was trying to double charge the rental. One of my worst experiences with uhual.CHRISTIAN ALEXAN F.
Customer did not leave a comment.SPENCER K.
The store smelt really bad inside. I selected to do mobile pick up, but when I arrived at the location I was unable to do so and had to wait.RON F.
Keep doing what you're doing Thanks you so muchBETTY D.
Customer did not leave a comment.Kimberly Hinh H.
Very professional young man running things. That made for a smooth experience. Thank you!cody H.
because both locations are not too far away from each other. we should be able to drop off the vehicle from the location that it was picked up and not have to go to another location for the drop off. Also besides and email RECEIPT A PROPER VEHICLE RETURN RECEIPT [PRINTED FORM SHOULD BE ISSUED], not just an email. email is NO SOLID PROOF that WE have RETURNED a VEHICLE in GOOD ORDER and it is very WORRISOMEPRESTON M.
Customer did not leave a comment.LATORY J.
They didn't leave the $7 dolly we paid for.Geneva L.
Customer did not leave a comment.JAMIE J.
Customer did not leave a comment.Claude M.
Customer did not leave a comment.Alana F.
Customer did not leave a comment.Jessica A.
Customer did not leave a comment.melvin D.