Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)

268 reviews

4220 Broadway Blvd   Garland, TX 75043

(972) 278-2967

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 278-2967

4220 Broadway Blvd
Garland, TX 75043

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Ken was friendly, knowledgeable, and efficient. It was my great honor doing business with this outstanding gentleman.

Clara M. 
Rating:
4.0

Truck door was rusty, missing a strap and overall hard to use. Customer service was fantastic.

Tyler K. 
Rating:
5.0

I've used this location many times. Significantly better than the huge one on Garland Rd.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

This shop is very professional. Would definitely use them again!

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Wylene C. 
Rating:
5.0

Clone the owner

KENNETH M. 
Rating:
5.0

Clone the owner with his professional work ethics.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Quicker approval time.

Stephen M. 
Rating:
5.0

All good

Cori P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Professional and courteous!!

NICHOLAS S. 
Rating:
4.0

Clean up and sanitize the trucks for next customer, Pick up the unit using the phone is very complicated

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Godly J. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Easy access to the drop off site. Good signage for where to leave keys.

Jon P. 
Rating:
1.0

Hard to get support/help

Hadiyah W. 
Rating:
5.0

Great customer service and very easy peasy on all fronts from reserving the vehicle online to the pick up and drop off. This is why they've been around forever and I continue to use them. Thankyou U-Haul.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Ana S. 
Rating:
5.0

Excellent service, clean vehicle and professional management! Always my first choice!

KELLY F. 
Rating:
5.0

Customer did not leave a comment.

CHEYNE M. 
Rating:
5.0

Keep doing what your doing

Arvell H. 
Rating:
5.0

The gentleman at the Texas pickup location was awesome.. He exceeded my expectations by a lot.. It's the first time I've had good customer service anywhere in months.. He's definitely a “keeper”

Marona P. 
Rating:
5.0

Mr. Ken was great, friendly and professional.

Terence R. 
Rating:
5.0

Customer did not leave a comment.

Trellis H. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Great Customer Service

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

ALEX H. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Everything was perfect

Kosha E. 
Rating:
5.0

Good experience no overcharges for the extra time I had the uhaul truck

MATTHEW B. 
Rating:
3.0

The way you charge people is misleading and confusing.I felt I was over charged.

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

Need backup cameras for the panel trucks. If I go to the Walnut location, they have them on their big trucks. That's the only suggestion as the place we rented from is really great. Professional. Courteous. Extremely professional and super nice.

Dawn L. 
Rating:
5.0

Very friendly service. Easy check-in and return. Overall great experience.

Joseph F. 
Rating:
5.0

Ya have a good man in Ken… helpful - knowledgeable…. a pleasure to work with MAS

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Always an excellent place to rent ! Excellent service, location and the vehicles are in excellent shape!

KELLY F. 
Rating:
5.0

Everything was great. From check in to check out. Great location and staff!

Dawn L. 
Rating:
5.0

I truly appreciate the professionalism and support from the company.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

vernon J. 
Rating:
5.0

Customer did not leave a comment.

selmane N. 
Rating:
5.0

Customer did not leave a comment.

Shadana M. 
Rating:
5.0

Everything was great! Simple and easy great customer service!

Jessica J. 
Rating:
5.0

Need more vehicles. Closing time needs to extended

Robin P. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Ken was very kind

kim M. 
Rating:
5.0

This was a hassle free pretty easy experience, will use again in the future when needed!

Jeffre P. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Too easy everything is straight forward.

Ashley D. 
Rating:
5.0

Everything was excellent from customer service to the truck itself! Thankyou

Asia V. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very helpful and friendly staff. I take my hat off to the service l got

Lawrence W. 
Rating:
4.0

The cargo van cabin was very dirty! The cabin still had dirt/mud in it and it had a terrible smell! Since we were in a hurry we didn't have time to check it. Very disappointed that you guys would rent it in that condition.

Federico C. 
Rating:
5.0

Customer did not leave a comment.

Laszlo K. 
Rating:
5.0

Nothing, i had a pleasant experience.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN T. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

Service here was excellent for a one-man operation. The trailer I rented looked like it had previously been used for hauling old construction demo material (sheet rock) and had not been swept out, but I would not let that stop me from renting from this location again. The owner/operator was very busy, but very efficient and extremely courteous. Equipment was in good shape. Highly recommend.

Richard C. 
Rating:
5.0

No improvement

Jerry J. 
Rating:
5.0

Super friendly and helpful service. I will come here again!

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Continue providing great service and customer appreciation!!!

Shantae B. 
Rating:
5.0

Ken has always been very professional and friendly. Highly recommended!

anita J. 
Rating:
3.0

We were dropping off after hours. Couldn't access link to return. No one answered phone or called me back to assist with check in.

Deborah K. 
Rating:
3.0

Customer did not leave a comment.

Rona T. 
Rating:
5.0

Customer did not leave a comment.

Wytika P. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Always friendly customer service when I rent from this location, keep up the great work!

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

Ciarra M. 
Rating:
5.0

I buy propane from this location and somewhat know the gentleman helping me with the auto transport. He is always very pleasant and helpful with any transaction I have had and I would highly recommend this location.

Jon G. 
Rating:
5.0

great service and very easy

Belinda H. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

The gentleman who assisted me was extremely courteous and professional, thank you!!

Thomas R. 
Rating:
5.0

Excellent customer service. Very professional

RONNY J. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

Closes very early at 4pm

LACRESHA C. 
Rating:
5.0

The guy who manages store is A1! Made the expirance easy and transparent. Nice to get quality customer service with a smile I will definitely be doing all my rentals through this company.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Manager was professional and knowledgeable.

Charlotte A. 
Rating:
3.0

Each u-haul rental service could communicate better with each other regarding locations of each trailer.

Dorine W. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
4.0

Customer did not leave a comment.

Roderick M. 
Rating:
5.0

Customer did not leave a comment.

Issac S. 
Rating:
5.0

Great job!

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Charletta E. 
Rating:
5.0

The man who runs this uhaul is the friendliest nicest guy. I would definitely rent here again.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

reginald R. 
Rating:
5.0

Excellant service

Judy S. 
Rating:
5.0

This location does not need anymore improvement; the professionalism, friendliness and outstanding customer service skills M.r Ken has met all of our expectations and some. Keep up the great work Mr. Ken, you're what this world needs!

Lisa W. 
Rating:
5.0

I was completely satisfied. Ken, was nothing but a gentleman and demonstrated spectacular customer service. I will visit his location again and will definitely refer my family/friends. Thanks again Ken for your great customer service!!

anita J. 
Rating:
5.0

The guy at the desk was so friendly, had a great personality as well awesome customer service

Michael J. 
Rating:
5.0

Customer did not leave a comment.

LANCE N. 
No reviews have been submitted for this location.

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