Stop charging a arm and legTHIEN HUNG N.
Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online check-in process was not clearly defined ahead of time. I arrived 15 minutes early to begin mobile check-in. It took an hour, a phone call to Uhaul and an online chat to complete. Another group had been waiting there for 45 minutes. Staff arrived about 30 minutes after our scheduled pick up time. He was a pleasant person, but we lost 50 minutes of our 4 hour rental, I paid extra for blankets and a dolly, these were not in the truck. I didn't even ask for them because he was dealing other people and we were behind schedule. Next step is to get in touch with Uhaul customer service to get refunded for these items.Timothy M.
This is not 100 percent the fault of the location as the were not expecting us. We had been rerouted to this location after our scheduled pickup 25 minutes south-west of there. That was the second location change in less than 24 hours. Worst uhaul experience ever.ANGELA L.
Customer did not leave a comment.TIMOTHY M.
The owner save me money and it in a the best location in Louisville, Thank You ðŸ™ðŸ¾BYRON W.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.Richard F.
Clean trucks with no seatbelt alarm going off when you are strapped in already. Attention to come out and go over truck and fuel amount with you so there is no discrepancies.JANICE T.
The box of the truck had not been swept out.NANCY B.
The vehicle ran very rough and was so loud in the cabin that I could barely talk to the other person inside. It sounded like air rushing in and the exhaust. The engine was making terrible soundsERICH S.
Easy and fast. I've dropped several uhauls off here. Always friendly and helpful.richard patterso C.
Very unfortunate experience picking up the truck. The truck was nearly blocked in and the location had lost the keys to the blocking vehicle. It took me nearly 2 hrs to maneuver the truck out of the parking space. The staffer was disinterested and unfriendly - he was unable to operate the truck or provide simple aid in helping me back up the truck. I felt like I was being pranked it was so ridiculous - couldn't find reservation at first, then couldn't find keys, playing on his phone not paying attention while directing my back up, disappearing for 10-15 mins at a time. It was a complete joke.NICHOLAS L.
Fire Mark.BARBARA Y.
The truck was disgusting. It was filthy inside, unsanitary. I had to Lysol the truck and use Clorox wipes before I even got into the truck. Literally disgusting. I don't think it had ever been cleaned. I only kept my reservation because I needed a truck. If I had time to go anywhere else, I would have went somewhere else and let you all keep my money!SCHMIKA G.
Even easier check outMatthew P.
Staff member was unorganized and needed help.Bruce W.
Customer did not leave a comment.JOSE M.
They don't tell u about extra fees & takes 3 days to get money back !LISA M.
The truck was clean but it smelled a bit old and seats were sticky.JOOYONG K.
Customer did not leave a comment.ALBERT D.
Customer did not leave a comment.ANNA L.
Notified 45 minutes prior to pick up that location had been changed. Manager was rude on phone. Homeless people sitting, walking and laying around all over parking lots. Building cluttered, unfinished. Truck not clean & had multiple areas of damage.MARY K.
Customer did not leave a comment.Jaquisha S.
Customer did not leave a comment.Isaac W.
The manager was condescending and assumed I understood way too much. Also, it was NOT the location that I requested when I placed my order and I'm not sure how I was forced to go thereBRYAN B.
Customer did not leave a comment.robert R.
More parking spacesCaitlin J.
I reserved a truck at a location, got there and they had no truck available. The clerk was happy to assist me with trying another location. It was very inconvenient for me to travel to one place that had no truck to only spend more time and travel to another place. This second place was not in the best of areas. No one tried to compensate me for my troubles. Totally not happy with U-Haul at this point.Baker C.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.DEAN H.
The owner of the store was not there when I arrived to pick up equipment at 2:30pm. Looked online and pick up time changed to 3:00pm. Called 2 different numbers, no answer. Then I called the Tracking number, and said he is late from dr.s appointment. He did not arrive until roughly 3:30pm. My pickup was from 2:30 to 6:30pm. So I returned equipment about 6:40pm. He double charged me, when it wasn't my fault. I was sopossed to get 4 hours with the U-Haul. And he didn't tell me about a $100 deposit and put my account in the negative. So right now I have a charge for $137 and $80 pending on my account just for renting a 10 foot truck that only cost $29.95. the guy was ride and unprofessional. Also when checking out the truck there was damage to the passenger door that was not in the photo, I told him about it and he said have already took note of the customer who did it. I was waiting to pickup up my U-Haul for a while hour.Quassiah W.
Not charging almost $70 for $29.95 rental would be fantasticWilliam B.
Get new management at this location... Very poor service!!Julian N.
The place needs a good cleaning and a better set up. Trucks are stored on a lot across the street, had to drive it around the block so the agent good take the photos of the truck before I could leave.Peter F.
We had a guaranteed reservation that we had to fight to get the person here to fulfill AFTER we checked in at the correct truck and asked for the keys. Man was not nice or helpful in any way. Called to discuss with customer service. They opened a file and I received a poorly typed, very unprofessional and unpolished response back from an area manager stating I would receive a $50 credit for our inconvenience. Have yet to see that. Not only will I never come here again, but I will never use U-Haul again. Plenty of other companies to choose from. Stay away.Jared B.
The truck was great, had no issues with it at all. However the owner showed up to the office 20 minutes late, causing delays in me getting the truck and was not apologetic about it at all. When he did get there, he sort of just ignored us and didn't offer any real help. Because of this I almost ran over my booked time and it just added extra stress to my moving day.Lara K.
Customer did not leave a comment.ROBERT B.
This location is very inconvenient especially at 8AM. Having to pick up truck here cost me over 2 hours in loading time.JAMES B.
The man working there was very helpful and very nice he went over and beyond what he needed to do to make sure I had my truck. Thank youLinda H.
Customer did not leave a comment.THOMAS E.
Customer did not leave a comment.YOHANA C.
Overall easy return drop off.MELISSA B.
Be more transparent and honest about the price. I rented a 15ft truck drove maybe a total of 2 miles. I drive the truck so little that the gas tank on full was on full when I returned it without putting in gas in, that's how little it. The guy tells me that it would be 90 some dollars.. I'm like your what the truck was $30 ?I drove maybe a total of 2 miles. I would like for someone to contact me and explain why I had to pay 60 some extra dollars?Alonzo C.
Customer did not leave a comment.GEORGIA M.
Homeless people living in cars on the lot. Operator showed up 35 minutes after their posted 8:00 opening. Yelled at me for calling Uhaul to complain about the location. Truck reeked of cigarette smoke. I was charged for insurance that I did not request. My reservation was moved from a location near my old and new home to this location by Uhaul. I would be embarrassed to have this location or the operator represent my brand.Brian H.
1. Be present with an open store when during the store's stated hours. 2. Apologize to a customer if they had to wait on you to open the store 45 minutes after store is supposed to open and 15 minutes after the reservation started. 3. Make an effort to ensure customer receives all equipment rented as we were not given the furniture pads we ordered and then were told over the phone it was our fault for not asking for them. I would never recommend this u-haul location to anyone. It was a horrible customer service experience, and the owner did not care that he was bad at his job.Bryan J.
First off, I was charged for a dolly that I never received. The usage fee for that way $30 more than the actual rental. I plan on contacting customer support about this matter, but very busy. The truck had candy wrappers all in it, but other than those 2, it was a well experience.HEATHER B.
Customer did not leave a comment.MCKENZIE C.
Customer did not leave a comment.Behzad M.
Customer did not leave a comment.TUESDAY R.
Customer did not leave a comment.Gabrielle H.
nobody was there, the parking lot was packed with returns and no place to park without blocking something.Sean M.
The owner was very helpful making sure we get a truck. He called several times and texted us with updates. He was able to get us a truck and we were able to pick it up a day early.VITOA D.
I was way overchargedBenjamin K.
The truck inside was clean but the outside need to be clean even the windowsHARLAN T.
Customer did not leave a comment.Lila A.
Manager claims to have no access to contract information.THOMASBURHANS W.
The guy that rented me the equipment was extremely helpful. I bought 40 boxes and he carried half of them to my car.Michael M.
The staff was friendly, but the location was very small, could not park in the parking lot with spare car while dropping off truck. Personnel were very helpful, but didn't disclose upfront the cost of $60 to come help us with the tow attachment on site at our building. No issue, with paying it, just wish it had been disclosed upfront.Donald M.
Wasn't happy my pickup location was changed while in route, really didn't want to go to downtown Louisville ... very stressful but overall the dealer was very helpfulDUSTIN N.
Customer did not leave a comment.DAVID A.
I thought the dealer was unprofessional-he was ok with me but talked about other customers in front of me not to mention I saw him interact with another customer and I was VERY uncomfortable with his lack of professionalism and it is as he does not know how to be kind even in stressful situations. The location is difficult to manage a 26 footer unless you have experience.Jon M.
Mark was beyond helpful and understanding. He helped me retrieve a Uhaul three hours earlier than my reservation. And even though I still had the extra time to move, he was very kind about extending my drop-off time when I faced several setbacks. He's professional and straightforward without setting aside his kind demeanor, and his availability was top-notch in providing information and assistance. Moving can be so stressful, full of setbacks, but he helped make it seem much less daunting and I really appreciated (and needed) that for this move. Thanks, Mark!SAMUEL S.
My reservation was for 10am but no one was at the location. I didn't get my truck until 11am and it messed up my plansStaci W.
There were homeless people sleeping in the lot and the guy showed up half an hour late for my appointment. He also added on a $70 insurance plan that I originally declined in my reservation.Joe B.
Customer did not leave a comment.NATHAN T.
Manager was nice and very accommodating. Cab of truck was not in good condition. (needed to be wiped down).Richard R.
Location has almost no parking -- homeless people camping in the lot. Trucks are parked across the street in a defunct restaurant on an unmaintained lot. It looks like you would get a flat tire driving on it. It feels like a bad part of town. I wouldn't go there at night.James F.
I call serval days before pick up to understand process that sent us to a different location no trucks there. They did find me a truck , stay in the phone long time 30 min plus. The guy at East Broadway was very friendly and helpfulKERRY D.
Next time this location needs to tell people they take a deposit beforehand. They also put in the estimates mileage incorrectly, which made said deposit $100+ dollars more than it needed to be that still have yet to see return to my account. This some bullshit.Ezra Y.
Do not sell trucks that are not available. Uhaul personnel was complaining about the website to customerChad P.
Customer did not leave a comment.JEFFREY D.
They do not do things right and I would never go to them againashley S.
Customer did not leave a comment.Kwizera David G.
Mark (I believe the owner of this location) was absolutely incredible. I did not have a reservation and needed to move in a moments notice. He was incredibly accommodating in helping me. I can't thank him enough for his outstanding customer service and willingness to help me out of a bind.Christopher F.
Drivers side front tire low. Manager filled it but it when down as I was driving. Manager very nice.Evelyn C.
The amount of time that it took to actually process the transaction was ridiculous. This is the first time it has ever taken this long and I was the only person being helped.TaShira J.
Vehicle was not clean, didn't receive two dollies I had reserved with my rental, then was not given any assistance when telling them I didn't get the two dollies and was also told the truck was dirty when it was cleaner than when I received it. Terrible customer service, will never use this location again.Austin M.
Improve selection of trucksCalvin P.
Besides the fact that they overcharged me they were very deceitful and I rented the same U-Haul from another location the next day and was charged less.for the same rental. I will not be returning to this location everAnteshia P.
This location was extremely unprofessional. I called to make a reservation weeks in advance and then confirmed a few days before and when I arrived they said I had never made a reservation. Then, they changed the terms of the rental at the last minute, which created large issues with the timing of my move. I would never go back to this location and would warn others to not go as well. Horrible experience.meredith C.
The operator/owner was very helpful. However, your overall booking system, call support, and web site made this much more difficult than necessary. Broadway Storage finally fulfilled my reservation after 2 other sites failed to have the truck promised. Speaking to a live agent to help with the matter was an arduous task. I seriously question if I would rely on U-Haul again for a one way rental.Kenneth S.
Customer did not leave a comment.Hannah M.
The sales associate was very professional and friendly I will most definitely be back to this location.antesia P.
EXPERIENCE SCARRED ME!!! The U-Haul attendants should have in-person interactions with customers recorded at all times. Physical contacts & receipts should be provided to the renter so that we can look over what is being put in the computer. Any U-Haul attendant doing shady business should be investigated and fired immediately.Nicole M.
We waited over an hour from a mobile pick up time for the store to open (which was 20 minutes later than the posted time). Pickup was at 7am, site was supposed to open at 8am, and the store didn't open until 8:20am. We lost over an hour of the one day we had planned with family while we were in town. The mobile pickup had been booked a day in a half in advance but somehow it was not recorded at the pickup site as far as we were told. Then, the price we booked was not the price that was put on the contract. While this got fixed later on my credit card, I had to insist on a printout to prove that we only should have paid about $35 and not $85. Both charges were initially on my card. All this happened when we should've been able to just pick up the car without dealing with the office until drop off.Suzanna B.
Homeless people everywhere outside store I thought I would be robbed at the store manager and customer about had a fight in the store yelling to each outherjames P.
Our reservation was changed from a small 10ft truck to a 15ft truck and when we arrived 10's were available. We switched back to the 10ft truck and still got charged for the 15ft truck amount.Was told that we would he sent a number to fix the charge but never received one. Think he was up charging as a scam as he clearly had the vehicle we wanted and decided to upcharge for larger more expensive one.Parker H.
Put in cruise control in your trucks. 1100 miles without one is a long way.John L.
Customer did not leave a comment.PHILIP J.
The truck i reserved was not there for pickup so given the next size truck and told at the same rate as the small truck, $19.95. Also, he was aware the battery cable was loose but said it should be ok to drive and showed me what to do if it didn't start and told me i could call for help. I took the truck since movers were waiting. Once the truck was turned off it would not start again. Had to get assistance with starting truck and had to leave it running for fear it would not start again. Once returned I had to call 2 times to get receipt and was charged the wrong rental price. Called back and was told he could not correct the charge but to call customer service. I am currently on hold with customer service and the wait time is 50 (FIFTY) MINUTES!!!Monique B.
They didn't have the size truck I had ordered a week prior available. The truck they did give me had apparently a low battery and multiple times would not start. When dropping off after hours, there was no clear instructions and it was all very shady.Paige B.
Representative was rude and disrespectful. He overcharged us by $89.Carolyn R.
After reserving we looked online to see if we could possibly pick up earlier only to find that the original location was completely closed. So we had to call scheduling to find an open store and add a car trailer. We picked up the truck but they didn't have a car trailer. So we got the truck loaded and we went to another location for trailer to find that store was also closed. Had to call again to find a trailer. When we got to the location they didn't have a trailer only a tow dolly. We took what we could get. While on road noticed a 2 inch slit in tire, on top of transmission slipping and very poor brakes . Tried to call and sat on hold over 20 mins in the rain. So there was no choice but continue. The truck turned a 6 hour drive into 10! Will never recommend uhaul to anyone ever againtrace W.
the truck had 2 bad TIRES ON THE FROUNT AND THE AC DIDN'T WORK IT WOULDN'T START HALF TIME NO DASH LIGHTSmichael C.
Hi... well, I requested two dates and the second date was cancelled without asking me as the traffic office thought it was a duplicate! Then when I picked the key for the first date I was told I would have to go elsewhere for the second day pickup... Originally told Jeffersonville and then changed to New Albany (which was better).. I was waiting in the car for the owner to arrive and I get a call telling me the Uhaul hadn't been brought back yet! So I was told to go to downtown Louisville (which was on the way to where I was going....) but OMG, what a mess if I do say so. I have rented a Uhaul for this event several years and I have never had this experience before.BONNY W.
Customer did not leave a comment.Michaeldavid M.
Customer did not leave a comment.JOHN G.
Quick and friendly service. About a million times better than the 4128 Bardstown location!Angela T.