Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)

566 reviews

535 E Broadway   Louisville, KY 40202

(502) 434-5850

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    10 am–5 pm
Special Operating Hours
  • 12/1/2022: 9:00 am - 7:00 pm

Services at this Location:

Contact Us

(502) 434-5850

535 E Broadway
Louisville, KY 40202

Services at this Location:

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    10 am–5 pm
Special Operating Hours
  • 12/1/2022: 9:00 am - 7:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Diane A. 
Rating:
1.0

The manager forgot to put our key in the place it needed to be for mobile pickup, so we had to reschedule our pickup for 8:00 at the location. But when we got there at 8:00, he wasn't there. We called the number on the door, which was his. He was still at home and we told him we needed the truck so he begrudgingly said he would drive over to the location to give us the key. We called him again 25 minutes later and he yelled at my wife over the phone and told us that he was canceling our reservation (without our permission), then he hung up on her. I had to miss an hour of work and then get customer service to solve the problem while I was at work. Overall it was a horrible experience and the store manager was vitriolic toward my wife when she went to pick up the key at a later time. I would never recommend this location to anyone. The only kind person in the whole experience was the customer service worker who helped us get the key. The manager should be fired or demoted.

Tate B. 
Rating:
5.0

Quick service and good people

Gregory O. 
Rating:
1.0

No one on site at posted opening time. Homeless person sleeping in the truck who had to be coaxed out with money and cigarettes.

Bryan W. 
Rating:
5.0

Best location to anyone, special regards to Mark the manager of this location for his kindness and help

kevin S. 
Rating:
5.0

Best experience with U haul ever at this location

Crystal B. 
Rating:
3.0

Customer did not leave a comment.

Pam D. 
Rating:
5.0

I recommend this location but DON'T RECOMMEND UHAUL AS A COMPANY!!!! Our last rental truck was a piece of junk that had to be towed and uhaul got the truck before they took care of real live people! Stranded for over 30 hours with no food and over 34 hours without my medication for diabetes or high blood pressure because they towed our return trip truck and closed our file without taking care of real people! Definitely do NOT recommend Uhaul as a company!!!! This location was great though! He took care of us perfectly this time!

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

lashanea N. 
Rating:
5.0

Customer did not leave a comment.

Rocky A. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE

Jaleesa J. 
Rating:
5.0

The whole staff at this location deserves recognition. They were great!

TERRYMATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET W. 
Rating:
5.0

Original location did not have equipment on site. Had to go to another location

Amir G. 
Rating:
5.0

Customer did not leave a comment.

Wilson H. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

I like this location for the convenience, quick service and always have trucks

Benny F. 
Rating:
2.0

Customer did not leave a comment.

kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Ngong D. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

I will always rent from this location, friendly and nice

cydric S. 
Rating:
5.0

Great team and a quick service

juanita P. 
Rating:
5.0

Customer did not leave a comment.

Alioski D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
3.0

Informative on consumer check-in's and check-out's. Baseline walk throughs of Uhaul equipment, vehicle maintenance and firsthand contract deposit awareness. Before departure? Otherwise, excellent down time in getting you on the road. First-in' / First-out! 👍🏼

Darnell O. 
Rating:
5.0

Quick and easy

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

BJ B. 
Rating:
1.0

Made the reservations 2 months advance and called the day before pick up to confirm my reservations. Upon arriving the dolly towing wasn't there. Was told to call back within 30 mins that one might be available at the location. Called back, but still no dolly towing, had me call a different location. The second location was further out and told us it was available but at that time our movers arrived for the move. By the time we finished with the move and able to arrive to the second, which was at 7:04 pm the employee told us that they were closed and had to come back the next day at 7am. So it delayed our move a whole day and we didn't get the dolly towing until 830 am. Overall terrible experience. Improve by letting the customers know ahead of time if something isn't available in order to plan accordingly.

Catherine D. 
Rating:
1.0

The rental guy is completely unprofessional and fraudulent. He was not there during business hours when I returned the uhaul. I called him and he told me to just leave it and the dolly in it and drop the key in the dropbox. He is now claiming the dolly wasn't in it when he finally got there the next day. I have a witness with me who can testify I returned the dolly and the truck to that location within the 24 hour window. If the dlooy was stolen out of the truck that is his fault for not being there. He charged my card 150 for the dolly as well as 2 days of rental when I returned it within the 24 hour window. I want an immediate refund since I did return the dolly and he is the one that was negligent by not showing up till the next day. I will be reporting him to the BBB, he should not be allowed to own a business since he is so dishonest. When I reached out to Uhaul they were of no help.

Lisa L. 
Rating:
1.0

Very sketchy location. It was not named Broadway Storage. Nobody was there at the time of my reservation and nobody answered the phone. An hour after my reservation i finally got a call returned while on hold with corporate Uhaul. I returned to the location, was told my truck had not arrived, hesitantly told I could have a slightly larger one for the same price. Then halfway through fulfilling that request a customer returned a truck that was the size I initially reserved, so the employee said that despite him having already started filling out paperwork for the bigger truck and despite it being an hour past my reservation time he couldn't give me the upgrade. He proceeded to try and insinuate I didn't need the highest level of insurance I had chosen. Eventually I accepted it and he gave me the newly returned truck without checking it in any way other than mileage. Upon my own inspection the pictures Uhaul had me approve were taken at a completely different location and were of a different truck that didnt show the huge gash this one had on the side. Save your time and go to Home Depot.

Gregory B. 
Rating:
5.0

Thank you the service was great

Martha B. 
Rating:
3.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Very good and friendly represented

Mamie H. 
Rating:
4.0

I dropped the truck off at night and had no interaction with the staff, but, later received an email indicating my final bill was 15.00 for gas, which seemed out of bounds considering how low the gas was when I picked it up.

walter B. 
Rating:
5.0

Great People, and very quick service

dyllan C. 
Rating:
4.0

Customer did not leave a comment.

janay B. 
Rating:
5.0

Quick, professional and friendly service

Dmitriy G. 
Rating:
5.0

Broadway Storage is the best U haul Dealer in the Downtown area.

Willliam D. 
Rating:
4.0

Nice and happy friendly customer service. Thank you.

janay B. 
Rating:
1.0

I made a reservation on Friday and was immediately called back by some guy to "confirm" my reservation. He told me that I was getting a discount and my TOTAL price would be about $331. Sunday morning I went to get my truck and tow dolly and they guy looked at me like I had antlers growing out of my head, and said he had no reservation from me. He did rent me a truck for about $50 more than my quoted total and sent me to another location to get a tow dolly. When I got to the 2nd location I spent over an hour there because they had no idea why I was there despite the 1st guy calling to make sure they had a tow dolly and was charged another $75 for the dolly. Total charges were about $450 And all to get pissed off for wasting 2.5 hours to get the stuff. BOOOO on You !!!!

Dana M. 
Rating:
5.0

Took great care of us. Ready on arrival. Thanks

doug D. 
Rating:
1.0

We had a scheduled pick up time of 4:45PM and we arrived at 4:40PM with no one being at the office. The employees left before closing time and no one could assist us in person. Then I tried accessing the truck I rented, but it kept showing me on the website that my session expired. I called the customer service line and the anticipated wait was 30-40 minutes. Then, we finally reached customer support through the phone and they told us they can only give us the 26' truck at that location instead of the 15' we originally reserved. This was the only day we could accommodate moving, so we had no other choice than to go with the 26' truck which was terrifying to drive. It was dirty, super loud, and shaking so much that I was surprised it didn't fall apart through our trip. At the check-out process we got charged an extra $25 for cleaning, which was not stated at the initial price offer. Terrible experience.

Daniel S. 
Rating:
5.0

Customer service phone call sucked and was very unprofessional, the location was good though

sequoia H. 
Rating:
5.0

I Really like this location, customer service is great and very quick service.

treshawn V. 
Rating:
5.0

Great Location!

john R. 
Rating:
5.0

Very friendly and polite representative

Mamie Hill N. 
Rating:
1.0

The gentleman tried to sell me a ball attachment for $70 claiming it to be uhuals pricing when I found out it's around $30. Then when I went to go pick one up from Walmart and came back in under an hour, there was a sign saying “be back in 30” but when I called saying I was here and needing my trailer and I was on a time crunch as I had movers coming, he claimed he wouldn't be back for another 40 or more minutes and ask if I knew how to set it up myself and allowed me to leave without checking anything. I later found out I was missing things and it wasn't hooked up well enough that the gentleman at the drop off location informed me of could have gotten me ticketed by police. The gentleman at the pickup location was not nice, very demeaning and didn't care about the business. There were other people trying to drop off trucks and trailers and having the same issue I did. Do NIT recommend he be allowed to do business with Uhaul as I loved the gentleman at the true uhaul location when I dropped it in CT.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Huda H. 
Rating:
5.0

Im happy with the service at this location

Hattie K. 
Rating:
5.0

Great Service, and the people are professionals

david L. 
Rating:
5.0

Love this location, it's so good and very close

Zach H. 
Rating:
5.0

Great experience, picking up dropping off. I will call this location directly in the future if i need to rent, friendly and responsive team

tery M. 
Rating:
5.0

I will always come back to this location, quick service and friendly team:)

Rickenya W. 
Rating:
5.0

I love the quick in and out service

Devon W. 
Rating:
5.0

Nice location and very quick service

Reva D. 
Rating:
5.0

Every thing was great

perry D. 
Rating:
5.0

Thank you Broadway Storage for all your help getting me a truck after I was sent to four different locations.

delicha T. 
Rating:
1.0

Customer did not leave a comment.

MichaelorDaniel C. 
Rating:
1.0

Having trucks available, having the truck inside cleaned before giving to someone.

Kristen T. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

The people are friendly and the service great:)

Diego M. 
Rating:
5.0

No comments! every thing was perfect

KENNETH B. 
Rating:
5.0

I recommend this location to my family and all my friends, the service is quick and the people working here are super nice.

Heizel O. 
Rating:
5.0

very helpful and nice personal

Yanellis G. 
Rating:
1.0

This location is a complete sham, totally wasted my time, and scammed me out of a whole days rental fees. When I walked up to the front door and saw a piece of printer paper taped crookedly, with scrawled handwriting, I should've just walked away. I was required to call a phone number which was answered by some employee with his child screaming in the background. He stated he was en route to work at 0810, despite the listed business hours starting at 0800. Ridiculous. I waited for 30 mins and he still had not arrived. I called again and he stated he was “almost there” however his stated location was about 16 minutes away from the store… I left to run other errands and came back later. The truck I had was dropped off that same morning by another customer and it was obviously not inspected by staff. It had 3/8 tank of gas… why?? Bc the store manager is lazy.. and should not be running a UHaul store. Disgusting experience and disgusting staff. Ridiculous and a stark contrast to my experience four years ago with a REAL UHaul store. Fucking abomination

Elizabeth M. 
Rating:
1.0

Was sent multiple places for a truck i reserved a week ago had to go to another state to pick up the truck which was not even the right size overall poor 0 stars if i could

Jason T. 
Rating:
5.0

Everything was perfect.

ROTHCHILD T. 
Rating:
5.0

Experience was quick and easy! Staff is very professional and pleasant, I was late for pickup still the manger helped me and gave me a truck.

ekoe A. 
Rating:
5.0

Fast, friendly and professional ! I have used Broadway Storage Rentals several times and it has always been a great experience. Thank you!

kim C. 
Rating:
5.0

This the is the best Uhaul dealer I rented from.

CHEIKH F. 
Rating:
5.0

There aren't enough cargo vans (only one) and I much prefer cargo vans.

huda H. 
Rating:
5.0

Great customer service

Kenneth M. 
Rating:
3.0

I reserved a furniture dolly and there wasn't one available when I picked up the truck. The guy said he removed it from my order though after I brought it to his attention.

Chris O. 
Rating:
2.0

Failed to provide working equipment and accessories needed for the move. The utility dolly was missing a track cover and damage property when it was used on-site. Only 5 of the 24 furniture blankets were provided without any advance notice, requiring me to go to another site on the day of my move to get the needed blankets. And the truck dropped it's drive shaft literally minutes after the truck was loaded/moved and a transload was required in addition to a full days delay. Picking up the truck was easy and well coordinated.

Bob A. 
Rating:
5.0

The service outstanding, its my best experience with U Haul through this location.

terry K. 
Rating:
4.0

All good.

Jimit P. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Great Service good People

Ricky J. 
Rating:
5.0

Every thing was perfect, like this U Haul:)

Sariya I. 
Rating:
5.0

Very clean and inviting location, quick service and nice team

haitham H. 
Rating:
5.0

The team at this location very nice, professional and respectful.

Sunil T. 
Rating:
2.0

The location was closed and locked despite the hours saying they would be open. After checking in online we had to call them and then wait about 8 minutes for someone to show up to give us the key to the truck. The truck was not well cleaned and had a small ant infestation due to food that had been left in the truck.

Riley M. 
Rating:
5.0

Thank you!

bernice H. 
Rating:
2.0

After reservations wasn't met bounced me around to other locations. Truck was crap. Ac didn't work and aligned is needed badly. Didn't have the utility dolly and furniture pads. Very disappointing service and equipment. No one seemed to care.

Heath M. 
Rating:
2.0

Location was dirty and staff was not helpful. I had reserved a vehicle several weeks in advance, but when I arrived to pick up the vehicle the rental did not match my reservation, and the vehicle was full of cigarette ashes. I made do because I was under a tight schedule, but if I had time I would have canceled my reservation and gone to another location.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Mara P. 
Rating:
2.0

The facility was in disrepair and inside was a mess.

Vince S. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

Was a fast experience while returning.

Srinivasan K. 
Rating:
5.0

The person was very nice and explained everything and quick, I was out of there in 5 minutes

Adriam S. 
Rating:
5.0

Thank you for your help, and patient I recommend this location to my family and friends.

Tracy E. 
Rating:
5.0

Very Clean and inviting location

CARA T. 
Rating:
2.0

Make check in easier. Someone had to drive out to help multiple people check in "remotely"

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
1.0

As soon as I got there and tried to get my truck I was met with a 30 minute sign up form, and I felt as though half of it could have been done beforehand. It was already 7:00 and once I was done it was 7:30 and my storage unit closed at 9:00. I did get my truck, there was no dolly and I was charged for that anyways, which took me another 30 minutes to get from another location because I couldn't move my washer dryer without it. It was very bad weather that night and the dial to change the cold and hot air was broke and I was soaked from the rain and freezing from the air conditioner. Overall, wouldn't recommend.

Desiree S. 
No reviews have been submitted for this location.

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