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Kyra P
Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It always meets the expectations.
GERALDIN VSuper nice operator. Condition of things leads you to question how it will go, but seems to work out.
Steven WWe're absolutely thrilled about this good experience at the Broadway storage location
Clivonte PBest customer service, the team very helpful and supper nice.
Yarleny RHeck no. Got charged a cleaning fee for nothing. There was trash and mail in the cab, and the back had trash in it. Cant believe this shit
Matthew CImprove everything, will contact customer service
JOSHUA ABurn it to the ground
Tyler tBest of the best service
Cedric AServicer was incredibly loud and comfortable but kind and patient, establishment was clean and well maintained otherwise
Kayla RBe open when it’s supposed to be open! I was switched to this location because my original reserved location did not have the truck. My pickup time was 9am the location was supposed to open at 8am. Nobody showed up until 10:30am which put me and others severely behind schedule. I tried to do a pickup on the app but the keys were inside and not available! I should be compensated for my time as I would have been charged for hours if I was late.
Derek DVery friendly and helpful.
Joseph MReally liked the place and people that helped me with my needs . Thank you
Terrie JThe vehicle I had reserved wasn't there and the smaller van I was given was in terrible shape. There was trash in the cab, the back door wouldn't open, you could hear the brakes and about ever warning light was on the dash.
DERRICK MJust keep showing up as you are being true, real, raw and authentic with your customers
WILLIAM GJust keep up your good work I was pleased with your service and thank you very much
WILLIAM WThe passenger side mirror was loose and was a safety hazard for me while driving especially on the highway
Talisha NSome of the vans needs maintenance on them but pretty decent place
Raymeen HI called the location to confirm they would have someone there soon. This was after my appointment time. The location is very convenient, and I understand they are just a dealer. However, it was truly disorganized in the way the location was handled. The JH trucks are across the street, and you have to walk over to pick up the equipment yourself. If this were an after-hours pick-up, I am not sure how someone would know where the truck is located I Know that this will also be seen by the dealer due to the fact that I too was a dealer in Tennessee
travis OI paid for equipment I didn’t get. Other than that everything was easy.
Thomas BNo reservation just showed up, and still the manager Mark helped me to get one what a great guy.
GERALDIN VBest service ever:)))))))))))))))))
Angela JVery helpful and friendly
reginald bWow, the Customer Service was great and the service highly good really recommend this location to everyone
michael eThe return took just a few seconds.
JOHN GThis location was horrible, I had a reservation and he couldn’t find me in the system at all. I had to walk across the street to get my own truck. The truck had lease than a quarter of gas in it. There was weed roaches all in the back of the truck along with so clothing items. Very unprofessional, I don’t recommend this location at all.
Candice HMake sure truck is clean
CLARENCE MEmployees at this location do not treat customers respectfully and were unwilling to explain the charges on the receipt. Money was deducted without any notice or explanation.
Wondwosen HYour website sucks and you should pay executives less and pay workers more and/or charge less for services.
Nathan EVan wasn't clean. Returned within store hours; store closed early. Could not get app to function for after hours drop off.
OWEN MClean your trucks on the inside do they don't smell like pig poop. And stop overcharging people!!!!
Felicia BSmooth
Jonathan JI always come to this location for the best service they offer
Shelby DBest of the best for a U-Haul rental Trucks.
Lisa BMake sure that my truck is available at the time it’s supposed to be so I didn’t have to wait 2.5 hours past the time reservation was for.
Kyle MHow do I pay for three extra days that I needed and then when I returned the truck y'all say I owe you 156 dollars and I don't get my deposit back I then paid for everyday I then used this truck
eujenya jVery good service and the people who runs this location very nice and helpful.
GREGORY RI like this location, very friendly, convenience, and the best service ever from a U Haul rental location I recommend this location to every one.
Aaron SGreat service!
Mary KOver charged, dirty truck, and rude customer service
JANELLE SThe smaller trucks should have ramps on the back
ANTHONY BI just dropped off, never talked to personal.
ROBERT BThe trucks need to be cleaned and not have damage.
ENEITRA BRenting from this location was a fast and easy process.
Beverly RI originally specified a different location for pick up and drop off - not only because the area of town is not safe at night, but also because the staff there is extremely unhelpful. I initially set my pick up to be in person, with the help of staff member. Upon my arrival at 4:30 the doors were locked so I called the store. A man answered and said his employee is taking her lunch and that I should just complete the pick up through my phone - which I expressly did NOT select. He was rude to me the whole phone call and neglected to explain the security deposit, while also trying to upsell me. Through my reservation, I also selected an appliance dolly for $15, which was not in the van. When I called, he told me I did not reserve one and after some arguing he reluctantly refunded me the $15. This location is awful, the staff is unhelpful and never on site. I will never recommend this location to anyone.
DOMINIC EThe owner was great and easy to work with he went above and beyond
ALBERTO SDoing a great 👍🏾 job
Janice SI am writing to dispute a charge of $167 associated with a recent rental experience with U-Haul. Although I was quoted $67 for the service, additional fees including fuel were added. Specifically, I refueled the vehicle with $20 worth of gas at a local station and returned it promptly after a 7.6-mile round trip. I have confirmation from the location and corporate office regarding the vehicle's return. Could you please provide clarification regarding the discrepancy in the amount charged to my card? Because what ya but on invoice is BULL SHIT. Everything else was easy to reserve the truck, this location had every size vehicle at time, must have a major credit card, and the returned was simple. BUT THEY OVER CHARGE MY CARD!!! and waiting for a email response before I call the bank.
La'Nika HThe van I rented had a brake fault and a warning alarm that went off constantly through my use of the van. The facility was dirty. The person I dealt with (owner/staff member) spent the whole time on his cell phone and treated me like I was imposing on his time. I was overcharged.
KRISTA RPeople were very helpful and friendly.
GEORGE BTried to charge me for twice as far as I went and that was after 2 other reservations were unavailable worse service ever won't use uhaul anymore
JOSEPH WGreat experience
STEVEN HMy go to place when I need to haul anything. Great customer service, in and out service, and great location!
AUDREY CI didn't get my whole refund back.They only refunded me 8.54$ but I suppose to get 58.54$
Johnson LThe store where I picked the truck up from was awesome. Uhaul customer service needs work. I made reservations for 1 store was sent to another store, get to that store and they are closed so now I sent to the 3rd location.
DERRICK A