I went to the location to where I was supposed to pick up the truck, they were closed . I waited 45 minutes for someone to bring me a key. I was charged 137.00 She told me that there was a 100 dollar deposit, I told her I only needed the truck for a couple of hours she told me not to bring it back early because ther was a friendly tax charge if I brought the truck back early. When I went to get in the truck I walked around to make sure that everything was secure and there was a person in the back, I asked him to please get out. None of the equipment I had requested was in the truck and the truck was completely empty of gas, I had to put gas in it right away. When I called customer service about this experience the young lady tried to tell me that I was not charged and that it was only a hold fee. I can show not only one but four different times the uhaul on Broadway tried to deduct money from my account. Moving is stressful enough, especially when you are completely alone in the world and I had hoped uhaul was going to a helpful part of this already stressful experience, I never imagined you would cause me such financial issues. I live on a fixed income I have nothing for the next three weeks because uhaul won't refund me the deposit that I wasn't told about when I made the reservation. I have rented trucks from uhaul many times over the years and I have never experienced such unprofessionalism and disrespect before. I won't be using or recommending uhaul to anyone again. This is the first time I have ever left negative feedback to anyone but I just had to make sure that someone knew . Thank you for your time and may God Bless you
Rita A
Broadway Storage
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkThe back had not been swept out. Inside the cab there was sticky residue in the bottom of the drink holders & an empty can. The daily "Smart Move" insurance was 2x higher than another location I had checked out ($30 vs $15).
lisa HRented vehicle online. Called to make sure vehicle will be on-site for rental date. No answer but manager called back quickly and assured me. Picked up at rental time. Desk person real friendly and helpful. Returned before closing but door was locked. Put key in drop-off box. Received invoice by email next day for the correct amount. Very easy to deal with. I will use next time if needed.
Michael AThe guy was very sweet and efficient. Nice
Kristin CDid not want to connect or disconnect trailer
Sean D