Honest and fair. great peopleEdward S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Louisville, KY 40202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I reserved a truck and tow dolly to be picked up in Jeffersonville IN, the night before I was to pick up I was notified I had to go to Louisville KY because they didn't have my equipment available. The distance isn't much of a difference however that meant crossing a toll bridge 4 times with my own car and twice with the rental truck.Uhual said they would cover the tolls for the truck, the night before moving day of course was too late to find another option so I had to just suck it up and pay the tolls for my car. I received an email yesterday from uhaul that i owe the tolls on the truck (currently desputing). The store was supposed to open at 8 am I had to call the customer care line because they were still not open at 8:25 am despite an employee enjoying his morning coffee in the lobby. We then had to wait 20 min before the owner showed up at 8:45 am to process our rental. When we went to get the truck which was across the street at a different address there was a homeless person sleeping in the back. We finally got on the road at 9:45 am even though our rental was for 8 am. When we came to return the truck at 8 am. No big surprise the store was closed despite hours of operation showing 8 am. We ended up returning the truck via the app which requires you to take pictures as proof that you returned the truck to the proper address but because of the truck being parked at a different address that proved difficult as well. I always considered UHaul to be the go to for moving truck rental but after this experience, I think next time I need a truck I will give someone else a chance. I waited 1.5 week to write this review so I could review with a clear head. Even now the above mentioned problems were only part of the issues I had with this experience. This was by far the worst equipment rental I or anyone in my family have ever experienced.Ethan D.
1) App sucked - Could not determine location with full signal and took 20+ minutes to get the keys 2) Took a bit to find truck - No tip that it was in separate lot across street 3) Truck was filthy - Full of dirt & debris 4) Dolly was not in truck - Had to go backEric K.
This location consistently has good service and well maintained equipment.Felecia C.
Mark is awesome!MARGARET W.