Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)

618 reviews

535 E Broadway   Louisville, KY 40202

(502) 434-5850

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    10 am–5 pm

Services at this Location:

Contact Us

(502) 434-5850

535 E Broadway
Louisville, KY 40202

Services at this Location:

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    10 am–5 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Service

Melvin H. 
Rating:
3.0

I was late returning the truck so the manager called and offered to waive the extra day If I got it in that afternoon because he had it rented the next day. He charged for an extra day anyway. .

Bert R. 
Rating:
5.0

Broadway Storage U Haul rental is very quick, easy and very friendly service.

desiree W. 
Rating:
5.0

I Like this location.

Vacheas J. 
Rating:
5.0

Broadway storage is a great location to rent a U Haul truck the service is quick and easy

Antoinette W. 
Rating:
1.0

Customer did not leave a comment.

Latora S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

Great personal and very helpful

Delisa D. 
Rating:
5.0

Very quick and easy

GAFUR B. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Excellent! The service was was great, he was thorough, fair and very respectful. I would use him again.

Eric S. 
Rating:
5.0

Mark at Broadway Storage Rentals went above & beyond to help me get the 10 foot truck at a such short time, this is the place to rent a U Haul truck.

desmond D. 
Rating:
5.0

Very Good Service, and Mark is a great guy

Anthony H. 
Rating:
5.0

The best locations in town to rent a U HAUL

joseph L. 
Rating:
5.0

Interior could have been a little cleaner but overall a good truck. Good location. Easy check in and check out online.

scott B. 
Rating:
5.0

Nice and clean

Quintin C. 
Rating:
5.0

Quick and easy rental

Luis C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Good People :)))))))))))))))

MOUHAMADOU G. 
Rating:
5.0

I like this location, they helped me through out the whole rental and they easy to reach by phone, it was a great and easy move because of the cooperation of this location and they did not rush me too.

Gaetana S. 
Rating:
5.0

Good Service and personal

Jackie B. 
Rating:
1.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
2.0

Owner was rude. When I was having issues with the link he sent my phone he says “let a real man do it”. Then the TOTAL charge for the u haul for 2 days totaled up to be over $300!?!? NEVER in my life has my family experienced such a price gouge. Will NEVER go back.

Eric T. 
Rating:
5.0

Great Location

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Helena K. 
Rating:
3.0

The man only told us to give him the keys and said goodbye. He was not mean but not friendly. He said goodbye. Wasn't sure if we should have had paperwork showing we returned the truck with the proper gas and condition. So we left because he walked off. I have been praying that we aren't charged for anything extra...not sure if I would recommend this location to others

Greg F. 
Rating:
5.0

Customer did not leave a comment.

DASHERALLE L. 
Rating:
5.0

Great customer service at this location.

Amy R. 
Rating:
5.0

This is my new favorite U-Haul location hands-down. Renting the truck went smoothly and I enjoyed chatting with Mark. I was so impressed that I wanted to write a review to let people know what a great experience I had

Alexandra W. 
Rating:
1.0

Make sure that transaction is thoroughly complete

Natasha C. 
Rating:
5.0

Outstanding service, and very nice people.

Taylor G. 
Rating:
5.0

The service great at the Broadway Storage

Joshua M. 
Rating:
1.0

I used 15 feet uhaul for moving. Total traveled distance 8+8=16 miles and time upto return, less than 4 h. I fill the gas tank with 3.2gallons of gas and thereafter they charged me $64. 45. When I booked they said $29.95. So appears to me a big cheat. NEVER going to use uhaul for moving. Very disappointing.

Satya P. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Thanks for y9ur understanding and hard work! Very friendly staff!

Kimberly H. 
Rating:
5.0

the People are very friendly at this location:)

cherrice J. 
Rating:
5.0

Great customer service at this location!

Donnie S. 
Rating:
5.0

Customer did not leave a comment.

GEBREMEDHIN W. 
Rating:
5.0

Broadway Storage, is a very friendly U Haul dealer

Iona M. 
Rating:
3.0

Customer service was lacking. Location is not well-kept

Brittany B. 
Rating:
5.0

Quick and easy check in

TRANT C. 
Rating:
5.0

Great service

darrel S. 
Rating:
5.0

The service was good and they have a very friendly people at the Broadway Storage location

John T. 
Rating:
5.0

I really like this location, its very clean and inviting

Andrew B. 
Rating:
5.0

Company website needs to be more detailed and explain more

Jeffrey L. 
Rating:
2.0

This was not my preferred drop off location I chose another location 15 minutes from my home this location is 25 minutes from my home. A staff from this location called me Wednesday November 30th at 6:30pm & told me I'm supposed to drop truck off at his location as of 6:00 tonight & threatened to charge me wrong location fee if I brought truck to another location. I explained to staff that truck was not due back until December 1st at 09:00 am & my preferred location is 10000 Bluegrass PKWY he offered me $50 credit if I brought equipment to his location. Brought truck to 535 E Broadway December 1st at 09:00 staff was late to open business I left after waiting 20 minutes . I did not receive the $50 credit I was instead charged $45 for 43 extra miles used. I called customer service several times staff is not really helpful.

Alicia B. 
Rating:
5.0

#1 U Haul Dealer :))))))))))))))))

Johnell L. 
Rating:
5.0

The Place to rent

Kim W. 
Rating:
5.0

Best service, very quick and easy

Teresa R. 
Rating:
1.0

Be there at times posted and not at home. Fix place up and have equipment needed and clean. Don't charge for stuff I couldn't get.

Brent H. 
Rating:
3.0

Customer did not leave a comment.

Diane A. 
Rating:
1.0

The manager forgot to put our key in the place it needed to be for mobile pickup, so we had to reschedule our pickup for 8:00 at the location. But when we got there at 8:00, he wasn't there. We called the number on the door, which was his. He was still at home and we told him we needed the truck so he begrudgingly said he would drive over to the location to give us the key. We called him again 25 minutes later and he yelled at my wife over the phone and told us that he was canceling our reservation (without our permission), then he hung up on her. I had to miss an hour of work and then get customer service to solve the problem while I was at work. Overall it was a horrible experience and the store manager was vitriolic toward my wife when she went to pick up the key at a later time. I would never recommend this location to anyone. The only kind person in the whole experience was the customer service worker who helped us get the key. The manager should be fired or demoted.

Tate B. 
Rating:
5.0

Quick service and good people

Gregory O. 
Rating:
1.0

No one on site at posted opening time. Homeless person sleeping in the truck who had to be coaxed out with money and cigarettes.

Bryan W. 
Rating:
5.0

Best location to anyone, special regards to Mark the manager of this location for his kindness and help

kevin S. 
Rating:
5.0

Best experience with U haul ever at this location

Crystal B. 
Rating:
3.0

Customer did not leave a comment.

Pam D. 
Rating:
5.0

I recommend this location but DON'T RECOMMEND UHAUL AS A COMPANY!!!! Our last rental truck was a piece of junk that had to be towed and uhaul got the truck before they took care of real live people! Stranded for over 30 hours with no food and over 34 hours without my medication for diabetes or high blood pressure because they towed our return trip truck and closed our file without taking care of real people! Definitely do NOT recommend Uhaul as a company!!!! This location was great though! He took care of us perfectly this time!

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

lashanea N. 
Rating:
5.0

Customer did not leave a comment.

Rocky A. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE

Jaleesa J. 
Rating:
5.0

The whole staff at this location deserves recognition. They were great!

TERRYMATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET W. 
Rating:
5.0

Original location did not have equipment on site. Had to go to another location

Amir G. 
Rating:
5.0

Customer did not leave a comment.

Wilson H. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

I like this location for the convenience, quick service and always have trucks

Benny F. 
Rating:
2.0

Customer did not leave a comment.

kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Ngong D. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

I will always rent from this location, friendly and nice

cydric S. 
Rating:
5.0

Great team and a quick service

juanita P. 
Rating:
5.0

Customer did not leave a comment.

Alioski D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
3.0

Informative on consumer check-in's and check-out's. Baseline walk throughs of Uhaul equipment, vehicle maintenance and firsthand contract deposit awareness. Before departure? Otherwise, excellent down time in getting you on the road. First-in' / First-out! 👍🏼

Darnell O. 
Rating:
5.0

Quick and easy

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

BJ B. 
Rating:
1.0

Made the reservations 2 months advance and called the day before pick up to confirm my reservations. Upon arriving the dolly towing wasn't there. Was told to call back within 30 mins that one might be available at the location. Called back, but still no dolly towing, had me call a different location. The second location was further out and told us it was available but at that time our movers arrived for the move. By the time we finished with the move and able to arrive to the second, which was at 7:04 pm the employee told us that they were closed and had to come back the next day at 7am. So it delayed our move a whole day and we didn't get the dolly towing until 830 am. Overall terrible experience. Improve by letting the customers know ahead of time if something isn't available in order to plan accordingly.

Catherine D. 
Rating:
1.0

The rental guy is completely unprofessional and fraudulent. He was not there during business hours when I returned the uhaul. I called him and he told me to just leave it and the dolly in it and drop the key in the dropbox. He is now claiming the dolly wasn't in it when he finally got there the next day. I have a witness with me who can testify I returned the dolly and the truck to that location within the 24 hour window. If the dlooy was stolen out of the truck that is his fault for not being there. He charged my card 150 for the dolly as well as 2 days of rental when I returned it within the 24 hour window. I want an immediate refund since I did return the dolly and he is the one that was negligent by not showing up till the next day. I will be reporting him to the BBB, he should not be allowed to own a business since he is so dishonest. When I reached out to Uhaul they were of no help.

Lisa L. 
Rating:
1.0

Very sketchy location. It was not named Broadway Storage. Nobody was there at the time of my reservation and nobody answered the phone. An hour after my reservation i finally got a call returned while on hold with corporate Uhaul. I returned to the location, was told my truck had not arrived, hesitantly told I could have a slightly larger one for the same price. Then halfway through fulfilling that request a customer returned a truck that was the size I initially reserved, so the employee said that despite him having already started filling out paperwork for the bigger truck and despite it being an hour past my reservation time he couldn't give me the upgrade. He proceeded to try and insinuate I didn't need the highest level of insurance I had chosen. Eventually I accepted it and he gave me the newly returned truck without checking it in any way other than mileage. Upon my own inspection the pictures Uhaul had me approve were taken at a completely different location and were of a different truck that didnt show the huge gash this one had on the side. Save your time and go to Home Depot.

Gregory B. 
Rating:
5.0

Thank you the service was great

Martha B. 
Rating:
3.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Very good and friendly represented

Mamie H. 
Rating:
4.0

I dropped the truck off at night and had no interaction with the staff, but, later received an email indicating my final bill was 15.00 for gas, which seemed out of bounds considering how low the gas was when I picked it up.

walter B. 
Rating:
5.0

Great People, and very quick service

dyllan C. 
Rating:
4.0

Customer did not leave a comment.

janay B. 
Rating:
5.0

Quick, professional and friendly service

Dmitriy G. 
Rating:
5.0

Broadway Storage is the best U haul Dealer in the Downtown area.

Willliam D. 
Rating:
4.0

Nice and happy friendly customer service. Thank you.

janay B. 
Rating:
1.0

I made a reservation on Friday and was immediately called back by some guy to "confirm" my reservation. He told me that I was getting a discount and my TOTAL price would be about $331. Sunday morning I went to get my truck and tow dolly and they guy looked at me like I had antlers growing out of my head, and said he had no reservation from me. He did rent me a truck for about $50 more than my quoted total and sent me to another location to get a tow dolly. When I got to the 2nd location I spent over an hour there because they had no idea why I was there despite the 1st guy calling to make sure they had a tow dolly and was charged another $75 for the dolly. Total charges were about $450 And all to get pissed off for wasting 2.5 hours to get the stuff. BOOOO on You !!!!

Dana M. 
Rating:
5.0

Took great care of us. Ready on arrival. Thanks

doug D. 
Rating:
1.0

We had a scheduled pick up time of 4:45PM and we arrived at 4:40PM with no one being at the office. The employees left before closing time and no one could assist us in person. Then I tried accessing the truck I rented, but it kept showing me on the website that my session expired. I called the customer service line and the anticipated wait was 30-40 minutes. Then, we finally reached customer support through the phone and they told us they can only give us the 26' truck at that location instead of the 15' we originally reserved. This was the only day we could accommodate moving, so we had no other choice than to go with the 26' truck which was terrifying to drive. It was dirty, super loud, and shaking so much that I was surprised it didn't fall apart through our trip. At the check-out process we got charged an extra $25 for cleaning, which was not stated at the initial price offer. Terrible experience.

Daniel S. 
Rating:
5.0

Customer service phone call sucked and was very unprofessional, the location was good though

sequoia H. 
Rating:
5.0

I Really like this location, customer service is great and very quick service.

treshawn V. 
No reviews have been submitted for this location.

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