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Barry S
Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple dropoff.
Thad DMaybe make this a premier site I had scheduled a pickup at a location that was closed and it would have been easier to just have gone here. Your site should use locations that are open as the top suggestion or at least make it so you can’t do location pickups where they have to be done online. Just do better on your website and how people are routed to carriers this has happened too often when I rent a UHaul. It really seems to be something through your website that isn’t working like it should…
SHANE HIt was absolutely a great experience. No changes needed.
ROBERT MCouldn't locate anyone to assist with unhitching or directing to drop off area. Was hard to find a spot to drop the trailer. Someone finally showed up after we dropped trailer and asked if we couldn't have found a better place to leave it and stated that it was in the way. There was not another place to maneuver the trailer in to. Check out/receipt process went fine, so would drop off here again if absolutely necessary, but only because we haul trailers regularly and are experienced with maneuvering, hitching, and dropping.
SARAH SWas over charged for 180 miles and we only drive 98 miles and paid over $220 for only a few hours. Absolutely disgusting service
Sergio MTeach customer service guy was talking on the phone to a friend the whole time I was trying to check in/ pick up. Also service your trucks!!
ANAYAH YExcellent uhaul! Love this location.
SHARON FNo one was at the facility for 1.5 hours after we were supposed to pick up and no one would answer the phone. The truck they rented us then broke down and had to towed away. Would not recommend.
Cecilia SWhy am I being charged $127 for 15' that I used for 2 hours max. Less than 5 miles. I got there & it was closed. My new ID was not accepted on the app. I had to make a new one resrvation at the U-haul place & it was $50 but you charged me over $127. Smh.
Mel SThe franchisee knew what he was doing nd was fast, Locaton could use a little TLC but was effective.
BRUCE JThe A/C didn't work. Everything else was good
Monica MNothing it was great the way it was
RICHARD PMark was very helpful. Thank you.
KENNETH BNo improvements needed, great experience and associate we dealt with was very helpful.
ADAM SAsk the hookers to choose another corner
brad kIf I could give my experience today a negative star review I would. Words can’t explain the horrible experience we had today
Samantha SNo space to park the trailer. Only one spot available at a 45 degree angle, so we had to pull back out of the one-way drive. The lot isn’t level and they don’t have wheel blocks unless you specifically go inside to ask. Staff not all that helpful
Michael MInside of facility very p[oor on presentation. The owner/manager that rented to me tried to tell me that they didnt have the truck I reserved. He tried to charge me more for a bigger truck. There were three of them on the lot. He finally agreed. At rental return, I dropped the truck at 6PM same day. Had it three hours. Placed four miles on it and put two gallons of fuel in it. He charged me for 3 gallons of fuel and said he does not make money on fuel. There is no way this truck used 5 gallons of fuel for 4 miles of usage. He is dishonest. Told me the truck was back out and there is nothing he can do about it. This is as dishonest as you can get. I expect a call from U-Haul and an adjustment to my invoice. This is scamming the customer.
WILLIAM MThe key wasn’t in the key box they closed 3 hours early and wouldn’t answer the phone the location is a mess
stephany pThe guy lied when I returned the equipment and said I went over miles when I did not. I actually took pictures. The Van was wrecked badly and the inside was super dirty and smelled as if the previous person was transporting bodies. 10 out 10 would NEVER recommend and moving forward I will be renting my moving needs from budget!
CANDISE MThe self check in process is a nightmare. There is virtually no security, so I was returning a Uhaul alone downtown at night as a woman. Being approached by random people & simultaneously trying to fulfill the picture requirement so I could return it and leave. Someone is going to get hurt returning a uhaul here. Worst Uhaul I have ever rented.
Carson HI feel like my overall experience for uhaul is horrible. I rented a van from one location then it got transferred to this location without my concent. Then when I went to pick up the van it wasn’t set up for 24 hour pick up so o had to wait to get the keys. It was the middle of the day and there was no one there. I waited 2 hours before they arrived after calling uhaul numerous times, emergency or not there should have been an additional person or a way to get keys that day if there was rental appointments. Then when I thought this was made right and the charge completely reversed, I was charged again 3 days later. I only needed this rental for 1 hours and I had to endure 3 hours of my day with uhaul.
MEGAN SThanks Mark!
HELEN LLocation was not open at the opening time. Had to check oi virtually. When I went to return the vehicle 4 hours later, there still was nobody staffing the facility and another group had been waiting 2 hours for someone to arrive.
Dylan AOwner/manager talked on phone the entire time he was waiting on me ! Very unprofessional ! My rental was not clean-dirty floor should’ve been blown out!
SHEILA GFirst, I could not figure out how to get the 26' truck and trailer inside the parking lot. When I called about how to get the equipment in, the man kept repeating it back to me like it was a stupid question. He proceeded to tell me to park it anywhere because he was at lunch (he wouldnt be back for about 10 minutes). When I FINALLY got the equipment in the very tiny driveway, it blocked the whole area off. A process that could have taken no more than 15 min, ended up being an hour process due to no communication. To be included, no one was at the location even after the "10 minutes". This process not only pissed off me, but it also pissed off the two other people that were late due to me blocking the area, and a couple that was having the same problem. I will NEVER use this location again, and I strongly advise that in order to not get a lawsuit, the management team and staff need to step it up. This is truly unacceptable behavior.
ZACHARY MIt's more of a homeless encampment than a business. The guy working there was rude as hell. He acted like he was doing me a favor taking my money. Barely stopping his conversation about his side business to help me get a truck. I'll buy a truck before I rent here again.
JAMES ROriginal reservation not honored. I was supposed to get a $50 credit to cover the reservation transfer to another location. Have not seen the credit.
JEFFERY MThe owner was 50 minutes late to my reservation at 2pm. There was no one else working there and no one to answer the phone. I had to call the city-wide UHaul dispatch just to get any kind of explanation or confirmation that he would show up at all. When he finally arrived, he did not have the vehicle that I had reserved and I had to drive something different instead. He also severely overestimated the cost of the trip and I now have to wait several days before the actual charge (over $100 less than the estimate) goes through. I will never go to this location again.
Meilin WMake sure staff is in the building on time so we can give our keys to the truck back and give us our deposits back on time..
ANDRE'A RThis was not my first location. My guaranteed reservation at the Preston Hwy U-Haul did not have what I reserved. So I was sent across town to Broadway to get a truck I was supposed to have at Preston.
JOSEPH DThey made the pick up flawless
Christy WNo employee's showed up at this location for several hours. My vehicle was broken into while I was signing the contract. I'll never rent from this location ever again. Lot was packed full of other people trying to get rentals and dropping off rentals. Sketchy doesn't even beging to describe this location
SEAN MI was charged a $25 cleaning fee when the truck had food all in it when I rented it.
SKYLAR DTruck was not well maintained. Tire pressure warining on, brakes were terrible. Interior had trash. Very thankful it was an in-town rental.
William RN/a
REGINALD DMake less crowded. Too many trucks and trailers for the lot.
MICHAEL WMARK IS ALWAYS RESPONSIVE AND KIND!
margaret WI made a reservation to pick up a truck but nobody answered and the previous renter did not check it in so I had to go to another store and the tires needed air. Due to the delay I had to cancel my plans. I requested a refund since I never rented a truck.
Dana KVery nice
Austraberto AI've struggled with U-Haul locations in the past: trucks not available despite reservation, trucks in disrepair, etc. This location had my truck, it was in fantastic shape, and the team who checked me in were really on the ball. Great business, will only rent from here when I am in Louisville!!!
James WPlace is run down. Also, I had reserved a cargo van f for 10:00am for a furniture delivery. I showed up at 9:45 which apparently was just in time to see the only van get rented out to a walk in just as I walked in. I had no choice but to use a box truck for this delivery which was not ideal. It’s not a huge deal. But why reserve a van if the reservation is meaningless?
JOEL PMark, the agent we worked with, was very helpful and professional. We will certainly do business with him in the future.
ronald yGggggrrrrreeeeaaattt
FRANKLIN LKeep up the great work
ANATHEION JI reserved a pickup truck, which was necessary for me to accomplish the purpose of my flight to Louisville but was given a van and told no trucks were available. Then, when I told the U-Haul person I had wanted to move soil, he changed my van to one ‘‘twas beaten up, with a badly dented door and things hanging from the front end.
CHRISTOPHER SThe storage unit I reserved with my uhaul truck rental did not answer or return my phone calls. This made my transition very stressful and inconvenient.
ALTHEA WThis was an easy experience, He matched my price from Budget (who screwed me) and got me on my way helping with a tight schedule.
NIKKO MMark, the owner of this location is great and always very helpful and so I always rent from here and recommend friends to go here ... But the trucks sometimes are not in the best shape ... the last two rentals I had did not have functional windshield wipers but myh biggest complaint is that UHAUL keeps charging me made up gas fees ... I have pictures from pick up and delivery with gas gauge in exact same postion, with documented 6 miles of travel, but then I got charged over $30 in gas; which, of course, makes no sense ... Please refund my account!
NATHAN ETakes days for then to issue the deposit back
JAMES MOrdered a dolly with my rental. Dolly not loaded onto truck. Had to wait for an employee of the U-Haul to arrive, 45 minutes after scheduled pickup, this shook the scheduling of my moving day down. Will not reccomend to a friend and unhappy with provided service
Cameron ANone of the equipment was clean, truck was dusty and dirty, had half a tank of gas, from what I’ve seen on reviews this is par for the course for Uhaul in Louisville.
CODY SDo a proper inspection. Had major transmission issues and belt issues
Christopher CThe system would not let me into the storage unit. Personnel was unprofessional. Once I called customer service they could not reach the people responsible for this site and they could not help me.
BRIANNA PAs a first-time U-Haul user, I opted for in-office check-in instead of online check-in. I collected the keys, dollies, and blankets. Upon returning at 7 AM, I saw a note in the office stating that they would be back in 30 minutes. However, no one arrived by 8 AM. I then used online checkout, which required photos of the odometer, fuel gauge, truck cleanliness, and parking location. I completed the return process by 8:30 AM. Unfortunately, I was charged for the waiting time. I believe I should have been informed about this process during pickup, considering they knew the drop-off time.
BASHAR IEquipment was good but gas in truck was on E and no wiper fluid.
Adam TThis was the worst experience ever. I hate these foreign ppl coming to the US . Scamming us citizens. They need to go back to where they came from this is not right . Fuck them.
LEANNA TPick up location entered the wrong drop off location. Mileage charges were added. I filled the tank with gas and wouldn't even credit the cost. Never agin will I use nor recommend Uhaul.
KATHERINE RHe checked my U-Haul in 2.5 hrs after I dropped it off and charged me for an extra day.
Karen WVery rude Arab man seems to be very prejudice and discriminatory towards people of color.
French MIt’s a cramped lot. Very hard to get in and out. Also, when I picked up the truck, there were nutshells all over the floor. Was not cleaned prior to being put back into service.
DESMOND O