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DAVID W
Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No employee's showed up at this location for several hours. My vehicle was broken into while I was signing the contract. I'll never rent from this location ever again. Lot was packed full of other people trying to get rentals and dropping off rentals. Sketchy doesn't even beging to describe this location
SEAN MI was charged a $25 cleaning fee when the truck had food all in it when I rented it.
SKYLAR DTruck was not well maintained. Tire pressure warining on, brakes were terrible. Interior had trash. Very thankful it was an in-town rental.
William RN/a
REGINALD DMake less crowded. Too many trucks and trailers for the lot.
MICHAEL WMARK IS ALWAYS RESPONSIVE AND KIND!
margaret WI made a reservation to pick up a truck but nobody answered and the previous renter did not check it in so I had to go to another store and the tires needed air. Due to the delay I had to cancel my plans. I requested a refund since I never rented a truck.
Dana KVery nice
Austraberto AI've struggled with U-Haul locations in the past: trucks not available despite reservation, trucks in disrepair, etc. This location had my truck, it was in fantastic shape, and the team who checked me in were really on the ball. Great business, will only rent from here when I am in Louisville!!!
James WPlace is run down. Also, I had reserved a cargo van f for 10:00am for a furniture delivery. I showed up at 9:45 which apparently was just in time to see the only van get rented out to a walk in just as I walked in. I had no choice but to use a box truck for this delivery which was not ideal. It’s not a huge deal. But why reserve a van if the reservation is meaningless?
JOEL PMark, the agent we worked with, was very helpful and professional. We will certainly do business with him in the future.
ronald yGggggrrrrreeeeaaattt
FRANKLIN LKeep up the great work
ANATHEION JI reserved a pickup truck, which was necessary for me to accomplish the purpose of my flight to Louisville but was given a van and told no trucks were available. Then, when I told the U-Haul person I had wanted to move soil, he changed my van to one ‘‘twas beaten up, with a badly dented door and things hanging from the front end.
CHRISTOPHER SThe storage unit I reserved with my uhaul truck rental did not answer or return my phone calls. This made my transition very stressful and inconvenient.
ALTHEA WThis was an easy experience, He matched my price from Budget (who screwed me) and got me on my way helping with a tight schedule.
NIKKO MMark, the owner of this location is great and always very helpful and so I always rent from here and recommend friends to go here ... But the trucks sometimes are not in the best shape ... the last two rentals I had did not have functional windshield wipers but myh biggest complaint is that UHAUL keeps charging me made up gas fees ... I have pictures from pick up and delivery with gas gauge in exact same postion, with documented 6 miles of travel, but then I got charged over $30 in gas; which, of course, makes no sense ... Please refund my account!
NATHAN ETakes days for then to issue the deposit back
JAMES MOrdered a dolly with my rental. Dolly not loaded onto truck. Had to wait for an employee of the U-Haul to arrive, 45 minutes after scheduled pickup, this shook the scheduling of my moving day down. Will not reccomend to a friend and unhappy with provided service
Cameron ANone of the equipment was clean, truck was dusty and dirty, had half a tank of gas, from what I’ve seen on reviews this is par for the course for Uhaul in Louisville.
CODY SDo a proper inspection. Had major transmission issues and belt issues
Christopher CThe system would not let me into the storage unit. Personnel was unprofessional. Once I called customer service they could not reach the people responsible for this site and they could not help me.
BRIANNA PAs a first-time U-Haul user, I opted for in-office check-in instead of online check-in. I collected the keys, dollies, and blankets. Upon returning at 7 AM, I saw a note in the office stating that they would be back in 30 minutes. However, no one arrived by 8 AM. I then used online checkout, which required photos of the odometer, fuel gauge, truck cleanliness, and parking location. I completed the return process by 8:30 AM. Unfortunately, I was charged for the waiting time. I believe I should have been informed about this process during pickup, considering they knew the drop-off time.
BASHAR IEquipment was good but gas in truck was on E and no wiper fluid.
Adam TThis was the worst experience ever. I hate these foreign ppl coming to the US . Scamming us citizens. They need to go back to where they came from this is not right . Fuck them.
LEANNA TPick up location entered the wrong drop off location. Mileage charges were added. I filled the tank with gas and wouldn't even credit the cost. Never agin will I use nor recommend Uhaul.
KATHERINE RHe checked my U-Haul in 2.5 hrs after I dropped it off and charged me for an extra day.
Karen WVery rude Arab man seems to be very prejudice and discriminatory towards people of color.
French MIt’s a cramped lot. Very hard to get in and out. Also, when I picked up the truck, there were nutshells all over the floor. Was not cleaned prior to being put back into service.
DESMOND OThe car was well spotless, and Magnificat
FANEL Jits very nice and convenient, its also sells boxes and supplies, very professional ran.
Domonique DGreat location to rent from.
ALEXUS RIf there is no equipment available for my request, please give the customer a call and let them decide if they want to still rent the item.
JENNIFER HAlso had to go to another location in Indiana and that locations was excellent
Aaron GTerrible service. The entrance to the location was covered in snow. The truck got stuck and they didn't want to help me move the trailer, right during working hours and due to problems with the location. They should have had the entrances and exits suitable for traffic. I really don't recommend this location. Terrible service.
RACHEL BI was falsely charged $57, although I received a full tank, drove 22mi and returned a full tank. The place scams its customers.
KATLIN CCustomer service ducks very rude and very disrespectful towards me. Was not at the location when I arrived had a note on the door stating that he will be back, but when I called the number left on the paper, it had kids in the background as if he was at home and my appointment was scheduled for 530 pick up. I was just confused on why he wasn't there to help me and also felt bothered by me calling his phone very rude. Very disrespectful.
Donnyell BTruck smelled like someone urinated themselves while having a cigarette. I was also charged for equipment that I didn’t receive.
Evan WMake it more obvious which building is the rental office and how to get into it. Also making the inside look more like a uhaul business. Other than that everything was great and everyone was friendly.
DEREK CSmooth and person I worked with was very nice
KENNETH MMark is the best! Very accommodating
margaret WThe staff at this location were very friendly and helpful.
CARLEY AN/A
Mark GPersonnel was extremely friendly and helpful.
Jonathan HThe information online and though u-haul over the phone was drastically different from what was charged at the location.
CARA RWell first i fell in the establishment and hurt myself bad. 2nd I reserved my truck then he tells me they didn't have one. Next he sends me to a place that already has their truck rented. Then tell me to call customer service. When I did the person was wonderful. Then I was told to go back and then the young man was gone. Had to do mobile which all the while my truck was there.
Steven PN/a
MICHAEL SHave the vehicle fully fueled
EVA PThank you so much you helped our family move in two different weekends Mike was amazing
ETHAN MNice people and a good location
LARRY JVery nice and helpful staff
WAYNE RReally nice guy runs the place. This’ll be my goto Uhaul spot now.
GREGORY KThank you
JESSICA OThis location is great and the work team fantastic.
Doraine MHe was very rude and unprofessional and I was over charged...NEVER WOULD I GO BACK TO THIS LOCATION NOR REFER SOMEONE TO HIM...VERY POOR SERVICE
Marilyn BMark is always so accommodating!!!
MARGARET WLocation tried to charge me extra for gas and mileage. Returned truck with Full Tank and mileage as dated on screenshot. Worker at this facility called me to charge me mileage I did not use ( they moved the truck when I got there and tried to charge me for the mileage they used. Screenshot shows Full tank and worker saying it’s one click off from full tank. They were trying to get over on me the moment I pulled in the parking. Will NEVER come here EVER again.
DaPrecious JVery nice and easy!
CHERYL NFriendly service
PAMELA MGreat customer service,
KREN M