Customer did not leave a comment.Joyce H. | Overall Experience
Brown County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debi R. | Overall Experience
Customer did not leave a comment.Debi R.
I was charged an extra day in my rental. Was told since the holiday I wouldn't be charged Please advise.KENNETH DARIN M.
Customer did not leave a comment.Michael C.
It’s been a very difficult year with all that’s happened with Covid-19 along with personal issues I’ve had. I had this storage unit for 13 months. Sometime between Christmas of last year 2019 and March 2020 my unit was burglarized, approximately $3500 of items stolen! It was very frustrating to learn there wasn’t any surveillance at the premises. My unit was in the very far back facing a remote farm field. Whoever broke into my storage had full reign because of where my unit was like not being near the road or front entrance. I didn’t appreciate the reply when I contacted the office about the incident. They replied that maybe someone I personally knew committed the theft! I found that very insulting!! And then it was reminded to me that I didn’t purchase property insurance! That felt like it was being thrown at me like it was all my fault. Very much inappropriate I thought! I would’ve immediately moved my things out back in March when I had discovered the theft but like I mentioned things were very difficult then, as well as COVID-19 surfacing shortly thereafter. Things that were stolen included a pair of vintage standing congas that meant a great deal to me, a stereo system, large digital TV, a mattress to my daughter’s trundle bed, another custom hand drum and some clothing. My fiancé and I tallied up the total loss: About $3500.00+ in all. We reported this to the Brown County Sheriffs office. My hope is someone will see those congas (very sentimental to me) somewhere if they were sold or are being used, and will contact me. I’m a musician and I have other musicians on the lookout.Stan B. | Overall Experience
Your office staff is some of the best people, I have ever seen. When I got there, they already had my paper work waiting for me. I was there 30 seconds, and was able to leave. Thank you for having great people working for you. I wish the rest of the world would act as well mannered as your staff. Ty guysDonald or Jane S. | Overall Experience
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Angel E.
Get someone who knows there way of using a computerWilliamthomas W.
No comment.Susan B.
Customer did not leave a comment.Phil B.
Customer did not leave a comment.Cheyanne G.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Rachel B.
Ok i booked a trailer with a ramp and a 10ft truck to haul it. I got a email saying my pick up location was Georgetown when it was actually Batavia 2 city's over. So after driving to what i guess is the drop off the owner felt so bad he scrambled to take care of me so i didnt have to drive a hour for nothing. So expecting that my cost was 45.00$ an mileage i found that it was 90.00$ and mileage. So my experience is your company sucks ive now applied for a small business loan to buy a trck vs using your company ever again. Your prices are never right, ive used your company 3 times in april to move my home buisness to a new location an its been nothing but trash every time. The only reason im putting 5sars is the guy that took care of me was very on the ball.Aaron C.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.DAN S.
Customer did not leave a comment.Tonya J.
Customer did not leave a comment.Amber C.
Cold, windy, rainy day yet u-haul rep got right out there, even backed my rig to place the trailer in its spot because I was hopeless at getting it to turn right.bryan C.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Beverly H.
Dont double book a truck and tell me at the last minute. Or tell me i can have the truck an extra day and then charge me for late drop off. Great business ethics!David S.
Customer did not leave a comment.Noah H.
Customer did not leave a comment.deanna C.
When I was told if I checked the truck in from an app on my phone it would knock $20 off of my total, I didn't think that was a bad idea. I didn't so it because I forgot. So when I received my bill in my email, there as a $20 return fee of the truck because it was closed. I only has the truck for 5 hours. Plus make sure you take pictures of the inside of the truck before and after so you don't get charged a $25 clean up fee. So my total went from $80 to $127. What a joke. Never rent again from Georgetown.Stephanie S.
Customer did not leave a comment.david P.
Customer did not leave a comment.Kris B.
Customer did not leave a comment.KARL S.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.Carrie B.
Very courteous and polite will recommend to friends and will rent from them againpatrick W.
Customer did not leave a comment.Adam L.
Customer did not leave a comment.Jamey S.
We ended up with a larger truck than we needed. I would recommend reservations.Sue H.
This location is the best. The folks are awesome and so helpful. I have used the storage they have twice, and was thankful they had a truck available due to a last minute change in my move date. As far as the truck, it wasn't too bad. But it definitely had not been swept out, and the back shelf part was a hot mess. But overall, I love this place and recommend it all the time to people for moving and for storage. Thanks!!!Wendy K.
Customer did not leave a comment.Vivian S.
Customer did not leave a comment.Candy W.
Not with this location, but I was told that the location I wanted (white oak station storage) wouldn't have a U-Haul truck available for the day we needed.. that's where our storage unit is. We get to the unit and there sat a truck. So we wasted mileage and money that day, that we didn't need to. Not happySandra F.
Customer did not leave a comment.Andrew F.
Truck was not very clean, I left it cleaner than I got it, but.....This is the first time I used your online rental, but I would do it again. There were a couple of glitches but we made it.Jim M.
Customer did not leave a comment.paul L.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.Stoney R.
Everything was great. Very nice and professional.Jeremy A.
Customer did not leave a comment.Samuel M.
Everything was great! No problems at all. Would definitely rent from there again!Steven P.
Everything went quick and smooth. Staff was supper nice and took great care of me. This was my second time renting from this location and I will always use them.kathryn N.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Steve C.
we requested a dolly and furniture pads and they weren't available that would have made the job a lot easierKristen B.
Customer did not leave a comment.Anthony B.
Very professional and helpful. Good experience.Pauline C.
Customer did not leave a comment.Wen S.
Customer did not leave a comment.Jim G.
An excellent operation. Limited selection but always have what I need.Ray B.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.Keith P.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Don A.
Customer did not leave a comment.Gene C.
Awesome customer service.Amber T.
Was not thrilled that the lady on duty had me back in the car dolly, unhook it, and then park the truck for her. Them being short handed was no doubt a fluke occurrence. Still, after fighting a 40 mph crosswind for 400 miles and unloading the truck, I really only wanted to get it dropped off and head for the shower.Dennis N.
Customer did not leave a comment.Mitchell M.
used 24 hour drop off.dennis N.
They were closed on wednesdays. So i had no one to talk to or verify the miles used.Joe W.
Closed when dropped off!David G.
Customer did not leave a comment.Sandy H.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.john B.
Customer did not leave a comment.carol G.
NOTHING JUST KEEP UP THE GREAT JOB U DOING...HAROLD G.
Customer did not leave a comment.Kathy B.
bill was great very helpful in understanding in what went wrong with and in the whole trip... the staff here was great!!!! Ohio it the best !!! sure do love home!!!!Mason C.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.Sandra G.
I dropped this trailer off at 1305 on the day it was due. The shop had closed but they had after hours dropoff. I dropped the trailer, left my contract, and checked the tailer back in online that day and they still charged me $28 for an extra day. I contacted Uhaul via email for a refund since I did not keep it an extra day and I had no reply and no refund. I will not be using Uhaul in the future. There is plenty of competition and I will be using them.Larry R.
Nothing special to say about this place. They had me drop off on my own, didn't come out at the time I was there and let me drive off. No formal check-in took place while employees where at the location.Larry R.
Customer did not leave a comment.steve J.
Thank you to the gentleman who went out of his way to accommodate me knowing I would be picking up the trailer long after working hours. He also was gracious in working with another U-Haul center which was only a couple miles from the loading point. We were able to pick-up, load the trailer, and go making it safely to our final destination the next morning.Keith S.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Steven C.
Make sure that the employees at this location know their job and make sure customer service representatives at uhaul will work closely with said employees!Amy B.
A++ will use them again.DEREK N.
The experience I had at this location was good today however I have had issues at this location in the pastJAMES B.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Wayne L.
Dropped off when they were closed.austin D.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.clarence P.
Had trailer I needed quick and easy rental and return process. Highly recommended!Philip S.
Better prices I think it's the most expensive one in Ohio. I need a truck right there and thenZack C.
Customer did not leave a comment.andrew S.
Customer did not leave a comment.MATT H.
Customer did not leave a comment.SHARON S.