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EVERETT W
Customer Reviews for Browns Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly, great location right off the interstate. The only issue I had at all, was the windshield wipers need replaced but that was pretty minor.
David SThis was not the location I reserved 2 months ago. I reserved a truck pickup from Troy, IL with 2 utility dolly’s. 25 mins away. There were 2 months of planning to move a truck closer to me. Then, 4pm the day before I picked up the truck. The new location texted me saying there were no utility dolly’s available. I reserved 1 two months ago and updated my reservation to 2 dollys the week before. After 30 mins on the phone, I was able to hunt down a dolly in Edwardsville to rent. That was 15 minutes the opposite direction of Fairview Heights. This was not just a truck rental for me. With this truck I was moving from STL to Chicago and my apartment lease ended that day. I didn’t have time for error. On top of all that, the day of pick up, the U-HAUL website would not let me sign in to pick up the truck outside operating hours, like the woman told me I could on the phone the day before. Once I got in, the truck was completely out of fuel. The passenger truck headlights were also not working properly. It was blinking causing serious distractions for me, the driver, and everyone around me for at least 2 hours of my drive. This was a messy, stressful experience and I might as well have hired an actual moving company. Any of these things could happen, but for all of them to happen to me on this one day, seems like someone should have cared more about a reservation that was planned in advance.
JESSICA MI’m a customer for life
Timothy HThey didn’t have an our reservation, didn’t have the equipment for my reservation either. We past the location that our reservation was at on the way and they had the truck that they said they didn’t have and had to change our location. I bet ya they didn’t want to get up so early on a Saturday. The truck steering wheel was way off center, a reverse bulb didn’t work, the tires were almost bald and it shook above 45.
Michael BDropped off using app, no staff utilized. Easy peocess
William MStaff is friendly and extremely helpful.
King DThe vehicle pulled to the side and I guess I’m not used to having no cruise control but that really SUCKED for my trip. BROWNS AUTOMOTIVE WAS SUPERB!! Great people!
Amy SMuddy footprints in the cargo area. Perfume bottle and usb charging block under the seats. It wasn't filthy, and I think they only got the vehicle delivered to them shortly before I picked it up and did not have time to fully clean it. Plus it was a holiday weekend. No biggie.
Dale AEasy to reserve and pick up. Team is very supportive and professional. I will choose them again!
Steve RHaving no internet connection at the U-Haul office makes for an irritating and awkward situation for customers trying to comply with the rental paperwork.
King DGreat process and ownership
EVERETT WThis is the second time to use the app for return of trucks and we have had problems both times and have to call Uhaul. We are both very computer savvy So this isnt the issue we are using iphones It kept telling us we had nothing to return People at store at pickup were very nice and helpful!!
Wynndel BAll good
EDWARD SEasy pick up
Becky MTruck’s suspension alignment was pretty far off.
Tristan GBest U-Haul location!! Outstanding customer service and welcoming personality! I will be recommending this specific location, thank you!
SARAH LNothing was easy peasy lemon squeezy! Will absolutely use this service again when I have to move something big. Or a gang of refugees JK LOL! Thanks for the truck!
Lucas WEasy to work with for sure
RALPH B