Customer did not leave a comment.sarah L.
Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Lower Lake, CA 95457
Services at this Location:
- Mon–Fri9:30 am–4:30 pm
- Saturday9:30 am–3:30 pm
Special Operating Hours
- 5/29/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Frankie was super helpful and professional. Kept me up to date with any changes that were made and made it super easy to rent from U-Haul.johnny M.
Great location, professional and friendly staff, professional service, plenty of resources and options.Faron C.
Great customer service, enjoyed renting from this location.Rose G.
Nice PeopleDean M.
Customer did not leave a comment.Jay J.
Service was great in and out in 15 minutes perfectJames E.
I arrived, showed him my license, they hooked up the trailer and I was out of there. When I returned, they promptly took the trailer off and I was gone. The entire experience was quick and easy, just the way I like it.Robert K.
Customer did not leave a comment.Valarie A.
I am still waiting for my deposit to be returned on my cardANGELA T.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.CRISTIAN V.
Nothing I walk into the store and in about 20 minutes later I was out. Thank you UHaulDaniel M.
Everything was as it should be and the crew there is very professional and service with a smile.John H.
Customer did not leave a comment.Thomas S.
Looking To rent a U-Haul I would just go to Brown's RV In Lower Lake, Ca . Very nice and helpful🤗 They will get what you need... Stop by and see for yoursel.🤫 Thank you , Brown's RV ( Lorraine )LORRAINE LORETTA L.
Customer did not leave a comment.Rebecca N.
professional, friendly, courteous. much appreciated this treatment.mark E.
Customer did not leave a comment.Francisco P.
All employees did a fine job with service and helpfulnessChristopher D.
Customer did not leave a comment.Scott P.
The man that helped me named Frankie was amazing he understood that I was having issues with my card and let me pay cash, I just can't say enough good things about this U-Haul place. PDenise B.
Customer did not leave a comment.JOSEPH E.
Customer did not leave a comment.Bonnie Z.
Customer did not leave a comment.Tammy P.
Iam a single girl not knowing a lot of stuff, and You all have treated me very very well. Iam delighted and would refer Brown's rental to any one of my nursing buddiesâ€¦. Thank you to allDenise B.
Customer did not leave a comment.Camille C.
Customer did not leave a comment.Connie H.
Always a wonderful experience, prompt and friendly service!Teresa H.
Great place!Joey D.
Gas tank was 1/4 full. I don't mind filling it up but no refund is available after I return it 1/2 full. Truck was a little dirty as well but the staff are pleasant and helpful I would recommend.Mark F.
Nothing. Thank you !Kerin C.
Customer did not leave a comment.Linzy G.
The only problem I had was with the original location that I reserved the equipment. He stated he did not see the reservation and told, I must've made it at another location. When I went to the next one it showed I DID HAVE ONE AT THE FIRST LOCATION. Dude was sleeping on the couch in his office.Edward A.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Allen W.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.Russel H.
It would be very helpful and considerate if when renting one of your trucks, vans or moving box trucks that someone went over the features of the rented vehicle upon giving the key to the customer and just assuming that they are familiar with the rental vehicle. I also have never rented a freshly washed and clean vehicle but I always return it much cleaner than the way I received itBEVERLY M.
Customer did not leave a comment.Mindy P.
Staff was friendly and helpful.Charles S.
The windshield wipers needed to be changed. The customer service was great.Tomala J.
Customer did not leave a comment.Ashley M.
Keep doing the excellent job you do.TABITHA C.
Customer did not leave a comment.Cassandra G.
Nothing. This place was great. In and out on both pick up and drop offLOUIS A.
Customer did not leave a comment.Lizette S.
All goodJavier S.
Quick and easy pick up and drop off. Staff is supper helpful and informational. Would definitely be returning for any and all uhaul rentals at browns uhaul location. Thank you for great service and experience.Kayla S.
Uhaul leaked pretty bad and the roof was repaired with tape :( good customer service thoughKenneth R.
Easy reservation process, easy to work with, super nice staffMark M.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.Allen D.
The truck it was leaking oil causing it to smoke and became a fire hazard due to the location was close to the gas tank. U-Haul in Riverside assistance for quite excellent and prompt however it took the location 7 hours to pick up the truck then they overcharged me for gas when the tank has the exact amount that's when I picked it up. They continue to add charges without my permission or without communicative. I will never use this location again. I don't blame U-Haul for any of these issues due to their concern, professionalism and prompt response to this issue. However I had paid $300 for a truck that I wasn't even able to use due to the maintenance of the vehicle. Then had to wait over 7 hours for them to come pick it up losing the day work.Charles P.
Frank the employee who assisted me was very polite and helpfulgrace D.
Fantastic service, I always choose Brown's RV for all my Uhaul rentals!Anne R.
Nice courteous service and convenientpeter M.
Customer did not leave a comment.Kimberly M.
The young man Frank who set it up my reservation was most excellent at listening and giving me all I would need to feel secure traveling close to 2000 miles by myself. My dissatisfaction is with the maintenance. When I arrived I was handed a key from someone else, and sent on my way. No look over or lessons on how to work everything, just load and go. The van was filthy inside and out. Hadn't been on the road for awhile I'm guessing. Spiders and rotten food in the door panels, cigarette butts and dirt on the floor, spilled drink, windows and windshield covered in dust and bugs. I washed the vehicle inside and out before loading. Time I didn't have, but Next, early morning, I had very low tires which had to be aired 40 miles into the journey, along with another stop an hour later to find out why the tire pressure system kept flashing. Something I had to live with the entire trip. All because maintenance was too lazy to do a proper tire change. At least the tire was better than the chewed up one they took off! I would hope they learn to do a better job and show a bit of courtesy for their customers. I made sure the inside was clean and wiped down before I returned it.Debrah G.
Excellent people skills. The yardman helped hooking up the trailer.AlBERT G.
I do not feel this location needs improvement. The experience is always great and the customer service is awesome! Thank u!MARTA A.
The boss is awsomeDONALD P.
No complaints.neba C.
Customer did not leave a comment.BRANDI K.
Customer did not leave a comment.KRISTEN M.
Customer did not leave a comment.Dallas Catherine K.
Great customer service very easy and quickCourtne H.
Excellent service, Frank (office) and Mike (service) were so friendly and helpful.SUZANNE H.
Customer did not leave a comment.THOMAS HOWARD S.
Customer did not leave a comment.eduardo X.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.Carlos M.
Nothing great job all around!!Douglas B.
Browns is always extremely friendly and will go out of their way to assist!TERESA H.
Customer did not leave a comment.ANDREA L.
Customer did not leave a comment.Willie H.
Customer did not leave a comment.LEONARD L.
Due to truck shortage, my pickup location was changed, so I had to drive 70 miles. Staff were friendly and helpful, and added extra miles and time to my contract to make up for the inconvenience. Truck was pretty new and drove well. Used mobile app to turn in after hours and after some glitches I went to the mobile site to complete the process. The mobile app would not recognize the odometer picture and I could not get past that step. Website turn in worked like a breeze.James C.
Customer did not leave a comment.Lorenzo E.
Browns RV is awesome. Love their team, I was greeted at the drivers door, the gentleman reviewed my contract we looked at the truck together, he handed it back said talk to the guy inside and they checked me out. There was no wait, it was peaceful and I felt like they were on point.Mary S.
I was so pleased with the workers, was so understanding and helped out so much , I will definitely do business with Browns RV always, Thank YouPATRICK D.
Fast, efficient, and friendly customer service!Kirk C.
Kind people. stayed open late for me on a Saturday, were patient, were even kinder on return~ even when I was having trouble & was late! I am disabled, so I really appreciate their flexibility & kind attitude. Thank You so much for a great experience!ANGELA M.
Customer did not leave a comment.MARK G.
This particular piece of equipment had bad tires, which had me delayed by 3 hours on my trip, because a chunk of the tire went missing. I missed my job interview because I didn't get to my destination til 4 am in the morning.BRIAN M.
Inside the front was dirty.MARK G.
Dan Who hooked us up and unhooked us , gave us friendly and Great customer service. Thank You !DEAN M.
Enjoyed the customer serviceMARIE K.
Customer did not leave a comment.Garrett S.
Customer did not leave a comment.ANGIE S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Mary L.
Brown's RV, always professional courteous great locationTHOMAS D.
Customer did not leave a comment.MINDY P.
Customer did not leave a comment.ALESSANDRA N.
Customer did not leave a comment.SCOTT H.
Nothing every was perfect.Kristina K.
Customer did not leave a comment.MINDY P.
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