Customer did not leave a comment.ANTHONY M.
Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carlos M.
Nothing great job all around!!Douglas B.
Browns is always extremely friendly and will go out of their way to assist!TERESA H.
Customer did not leave a comment.ANDREA L.
Customer did not leave a comment.Willie H.
Customer did not leave a comment.LEONARD L.
Due to truck shortage, my pickup location was changed, so I had to drive 70 miles. Staff were friendly and helpful, and added extra miles and time to my contract to make up for the inconvenience. Truck was pretty new and drove well. Used mobile app to turn in after hours and after some glitches I went to the mobile site to complete the process. The mobile app would not recognize the odometer picture and I could not get past that step. Website turn in worked like a breeze.James C.
Customer did not leave a comment.Lorenzo E.
Browns RV is awesome. Love their team, I was greeted at the drivers door, the gentleman reviewed my contract we looked at the truck together, he handed it back said talk to the guy inside and they checked me out. There was no wait, it was peaceful and I felt like they were on point.Mary S.
I was so pleased with the workers, was so understanding and helped out so much , I will definitely do business with Browns RV always, Thank YouPATRICK D.
Fast, efficient, and friendly customer service!Kirk C.
Kind people. stayed open late for me on a Saturday, were patient, were even kinder on return~ even when I was having trouble & was late! I am disabled, so I really appreciate their flexibility & kind attitude. Thank You so much for a great experience!ANGELA M.
Customer did not leave a comment.MARK G.
This particular piece of equipment had bad tires, which had me delayed by 3 hours on my trip, because a chunk of the tire went missing. I missed my job interview because I didn't get to my destination til 4 am in the morning.BRIAN M.
Inside the front was dirty.MARK G.
Dan Who hooked us up and unhooked us , gave us friendly and Great customer service. Thank You !DEAN M.
Enjoyed the customer serviceMARIE K.
Customer did not leave a comment.Garrett S.
Customer did not leave a comment.ANGIE S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Mary L.
Brown's RV, always professional courteous great locationTHOMAS D.
Customer did not leave a comment.MINDY P.
Customer did not leave a comment.ALESSANDRA N.
Customer did not leave a comment.SCOTT H.
Nothing every was perfect.Kristina K.
Customer did not leave a comment.MINDY P.
Can't expect a work trailer to be clean, but we'll maintained. Great trailer.HIRAM C.
Pop perhaps a thank yougrace D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.LEE P.
Efficient, polite. Helpful, well stocked.ROBERT A.
Such an easy and great experience!! Thank you!RIGOBERTO E.
Browns RV was fine. I was the first customer at 9:30AM and was served right away. The rented trailer had dented fenders and no pull cord but markers were placed so I would not get charged. Otherwise clean. My original reservation was at 7AM in Ukiah, an hour away. I was notified the night before by UHaul that Browns was the closest location. But because of the change in time and location UHaul refunded me $50 for their reservation guarantee.STEPHAN ANDREW M.
Customer did not leave a comment.Mary L.
Customer did not leave a comment.Lance W.
Customer did not leave a comment.PHILIP T.
Representative was on time and attentive.LISA N.
The entire transaction with this location was a good one. We were checked in hooked up and on the road in a matter of about 10-15 minutes. Everyone was polite and no issuesStevi K.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.WALDO A.
Unfortunately U-Haul â€œplanned maintenance â€œ during the time I went to pick up my rental van, 10 am. So I was unable to rent on time (most businesses do planned system maintenance during graveyard hours, not regular business hours). So we were delayed, but that was not the fault of this merchant. My van was clean, roomy and nicely air conditioned. Would definitely recommend this location.LESLIE P.
This location is run by a very decent human being named Jeff. He called me the day before to let me know that my trailer reservation (that I had made for a location 10 miles from me) was actually 80 miles away at his place. He gave me a number to call to try to change it. No one at Uhaul would change it so I had to drive the 80 miles. At least he let me know, so I could leave early.Kristen M.
Awesome people to work with!ANITA S.
Simple easy and professionalmartin L.
Extremely dirty cab and truck. Smelled heavy heavy cigarettes and everything was super sticky and dirty in the cab.CHRISSY S.
Everything was fine. Would use them again for sure.JAMES T.
Customer did not leave a comment.ENRIQUE C.
'excellent service!!!!!!TERESA H.
And they always take the time to hook up the trailer and unhook the trailer . For you. Thank you U-Haul.ALLEN W.
Customer did not leave a comment.MICHAEL S.
Thanks!THOMAS HOWARD S.
Great service. Friendly and helpful staff.Wilfredo B.
It was the easiest rental I have ever done. Knowledgeable and quick . Really nice people.Theresa C.
Great rental. Fast in and out serviceELTON E.
Freddy was awesome!JOHN A.
Personnel were friendly, knowledgeable, and extremely helpfulCOY T.
Let them know they would be filling in odometer reading after usage, via a link in a text message. Make sure they note that reading BEFORE locking the truck and depositing key in drop-box!WILLIAM B.
Customer did not leave a comment.Thomas W.
Everything about the rental experience was quite pleasant. The staff were knowledgeable and quite helpful in every way. I ended up unable to return the cargo van myself due to an injury that affected my eyesight. They sent someone to come and collect the van for me, saving me from having to drive with questionable vision. I would highly recommend this particular U-Haul location over any other I have ever used.EDITH A.
Customer did not leave a comment.Marcie A.
Stop selling insurance to people and not allowing them to use it. My wife and I were on hold 4.5 hours with uhaul extended policy coverage company cause the wind blew the door shut of all things.. COST $225 private towing thankxxxxxx!DAVID G.
The gentlemen over at Brown's RV in Upper Lake Ca went above and beyond they were very helpful and accommodating. I will definitely drive the extra miles because of this. Good customer service and employees who actually care about providing it is damn hard to come bye these days.JAMES C.
Customer did not leave a comment.HOLLY G.
Customer did not leave a comment.JOSEPH S.
Good customer service and helpful. My first choice is Brown's.Ferdinand B.
We already knew what we wanted and our UHaul assistant was quick and knowledgeable, I need to let everyone know that this was our first without DAD, who we lost in November, thank you UHaul for making it so easyTINA S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.JOHN A.
At this point nothing, but if there is a reason I will let you know. The beginning and the end of the transaction was more than satisfactory. Thank you great jobMARTIN L.
Customer did not leave a comment.NORMAN R.
Great rental location!!!!THOMAS D.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.BLAS O.
Customer did not leave a comment.Gregory P.
Make my reservations online convenient no hassles . In and out and just a few minutes and that's what I like. Thank You browns RV.Allen W.
Customer did not leave a comment.ARTHUR B.
Customer did not leave a comment.Mashon J.
Helpful staff.Megan A.
Fast,friendly service,clean store,well maintained equipment, easy reuse,good pricingMARY S.
Customer did not leave a comment.ROY C.
Everything went perfectly. The agent was knowledgeable and professional. The vehicle performed as required. The after-hours drop off was easy and key drop box was clearly identifiable. My bill was conveniently emailed to me in the morning with no surprise charges. I wish life itself ran as smoothly... Thank you!Larry V.
Customer did not leave a comment.ROBERT V.
They were great. While one person was preparing the paperwork, another was bringing the truck around. The office person was excellent in his work ethic, explanations, and efficiency. The yard person was also excellent in his explanations related to the truck.Dennis D.
I was very dissatisfied with the entire experience with this particular U-Haul location. The guy that helped me seemed very disinterested in getting me on the road. I was handed the keys and told you take the van out in the lot, the guy didn't even go out there with me which I thought was a bit weird. After about 30 minutes on the road to my destination the tire air signal light went on. I checked them they were all fine.Once I arrived at the location where I was getting some furniture, I noticed a 40 ounce empty corona bottle under the passenger seat, not cool. On my way back The traction warning light began flashing the car was shaking at times, it was saying service needed. At that point I was in an area with no cell coverage so I decided to keep going instead of pulling over. Once I got back to Lake County I was driving 30mph and that's as high as it would go. I barely made it back but luckily the thing made it. I dropped it off after hours so I really couldn't discuss it with anybody at that point. I called the next morning and explained what happened. Not much of an apology, even about the beer bottle, it was a really crappy experience. This is a true storyTIMOTHY D.
Friendly, courteous service.John R.
Customer did not leave a comment.rebecca M.
Customer did not leave a comment.David C.
Fire everyone There including the owner and start over with people who gave a crap and knew what they were doing.Jason B.
Customer did not leave a comment.Hans H.
Best guys to rent from in Lake CountyEdwin Y.
The staff was friendly and very accommodating overall a very good experienceJAMES C.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Gary M.
The yard attendant was awesome, very accommodating and super nice. A really good experience!Charles D.
Start accepting PayPal and Venmo.Charles P.
Customer did not leave a comment.Gary B.
I had a flat tire returning to my residence and Brown's was kind enough to respond to my plea for help after I called 800-gouhaul for assistance and waited on a borrowed phone for over 20 minutes. I would hope that UHaul would be a little more responsive to emergency services. I am a frequent renter and have never had a need for service, however this is a big disappointment regarding the corporation and I'm thankful that Brown's assisted since there was no mobile service to my phone and I did not have any other method to contact UHaul other than a borrowed phone from a nearby resident.CLYDE H.