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STEVEN B
Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Browns RV is excellent! In and out with the trailer in 15 minutes. Frank always takes care of me.
JOHN FTalked to Frank at the location a couple of times and he was great. When I picked up the trailer I was in and out in 20 minutes. They gave me a free extra day and the price of the price was excellent. I plan on renting another trailer at this location. In a couple of weeks.
JOHN FThe red-haired fellow at this location was great. Really helped out a lot. Uhaul stores could stock the hitch pin locks that are different from any other lock, at the store where you get the rental, I had to go find my own at Tractor Supply, which was an inconvenience.
DOUGLAS CIs cool
Tamara D🌟🌟🌟🌟
JACEN PGood customer service which is not very prevelant these days.
Jeffrey KNothing! You guys are awesome!
SANDRA PThis van reeked of smoke
ROBERT AGreat Customer Service Always!!!!
YIMISHA YI feel the staff went above and beyond to give me a positive experience and I would definitely rent there again and recommend a friend does so as well.
ISAAC PVery friendly and sympathetic that my pick-up had been re-routed an hour away through rain-soaked mountain roads.
JONATHAN PStaff was great, info was great. Thank you
JAMES GIt's the best place to rent a u-haul for lake county I really recommend renting from this place
GREGORY KIt wasn’t terrible. The truck was filthy on the outside and wreaked like marijuana.
Heidi OThe only thing I can complain about is check the tire pressure it range 30 to 45 psi
FRANCISCA HThank you
REBECCA GCouldn’t ask for more 😊
DAVID CWe were completely satisfied with the service level at this location. Improvement not needed at this time. Thanks for being there when we needed you.
KARL SGreat people!
MICHAEL MN/A
CHERYL SNothing extremely pleased with the service!
SUSAN KGreat service
JAMES DNo problems.
Henry BThings are fine the way they are. Very nice folks.
Jack VBrown's RV offers that happy, small town/business reliable service with a smile, that is rare these days with big companies. Definitely look forward to renting from them again.
Frankie HI made my reservation several days ahead of time and the website said all set. Then they switched me to another pickup location at the last minute. Cost me more time and gas.
Christopher LPlease keep track of the actual miles used i literally transferred items within the same complex ( not even a mile ) & when i returned it they said i used 29 miles which was literally impossible
Reina ABrowns was great will use every time and sent all my friends. Every one was great!!!😊
RONNIE RLove dealing with Brown's RV
Dean MBrown's is my go to Uhaul 👍
Dean MVery pleased with this business
Chad AAll was great.
Theresa BThe equipment was well maintained but the ramp was filthy. Previous users didn't wash it off.
Rosalie CWith all the moving and storage stuff I've been doing lately I have rented quite a few U-Hauls from these people and every time it's been great and I love the trucks I wish I could keep them and the men have been so up and beyond nice and everything just perfect
Kathy VService was very good
Scott PThought maybe since I returned early I get some money back
Brian Fthe floor of the back of the truck, the steering wheel, and the handles of this truck were not visibly dirty, but everything left black on our hands, and belongings. forgot to mention to the store, they were super nice and I was in rush. other than that this location has been good for us.
JULIE DUhaul vehicle reeked of marijuana and had a diesel leak making our 6 hour trip nearly unbearable. If it were for the urgency of the need for the additional truck, I would have returned it and gotten my truck from another dealer
Kricket JNothing yo improve. I had a task. I completed, kept for an extra day and returned Monday.
Bruce RNothing. Everything was quick and easy.
Marci RVery easy process to rent and pick up. Browns RV provided excellent customer service.
Scott BBrown's RV makes renting from you easy.
hal mUhaul is the best in moving needs, true professionals.
Ty RBrown's RV is ALWAYS OUTSTANDING. Amazing customer service. Takes so much stress out of everything. Thank you, Brown's!!
Rebecca CI rented a flat bed trailer to haul a show car. I wasn't told about what size of hitch I needed to hookup to the trailer until I arrived to pick up the trailer. I had to purchase one at the facility. I should have been made aware when I reserved the trailer. Otherwise the trailer worked fine.
ricky aNothing
CLYDE CThe employees were very thorough on explaining the potential “what if’s” that can happen when people are moving, perspectives that don’t come to mind when making literal life changing moves. Very grateful for the extra care they took for preparing me for my next stage in life. I heard them share the same information to the customers before and after me. They go the extra mile to make things easier for everyone whether it’s comforting them on the size of vehicle they’re driving, or if they aren’t as experienced in towing a trailer. I will send everyone to their office that I can!
Frankie HI think ya the best. I used gas with resources from my own pocket due to the fact that the tank ran totally empty even after filling up the recommended gas. I ended up adding up more gas. Spent about $85 from lower lake to Ukiah and back.
Lowie BNothing
Wesley DYou guys are great, you're cool, and when we ran a little bit behind you didn't mind you were very pleasant about it, thank you. At their all the stress, people go through in the movie. It's nice to know that somebody's out there. Remembering how it might be to have all that responsibility and s*** to do. And you guys were just great no pressure was stories
Michael RNice People
Dean M