Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)

411 reviews

9702 Hwy 53   Lower Lake, CA 95457

(707) 994-4412

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(707) 994-4412

9702 Hwy 53
Lower Lake, CA 95457

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Keep doing the excellent job you do.

TABITHA C. 
Rating:
5.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

Nothing. This place was great. In and out on both pick up and drop off

LOUIS A. 
Rating:
4.0

Customer did not leave a comment.

Lizette S. 
Rating:
5.0

All good

Javier S. 
Rating:
5.0

Quick and easy pick up and drop off. Staff is supper helpful and informational. Would definitely be returning for any and all uhaul rentals at browns uhaul location. Thank you for great service and experience.

Kayla S. 
Rating:
4.0

Uhaul leaked pretty bad and the roof was repaired with tape :( good customer service though

Kenneth R. 
Rating:
5.0

Easy reservation process, easy to work with, super nice staff

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
3.0

Customer did not leave a comment.

Allen D. 
Rating:
1.0

The truck it was leaking oil causing it to smoke and became a fire hazard due to the location was close to the gas tank. U-Haul in Riverside assistance for quite excellent and prompt however it took the location 7 hours to pick up the truck then they overcharged me for gas when the tank has the exact amount that's when I picked it up. They continue to add charges without my permission or without communicative. I will never use this location again. I don't blame U-Haul for any of these issues due to their concern, professionalism and prompt response to this issue. However I had paid $300 for a truck that I wasn't even able to use due to the maintenance of the vehicle. Then had to wait over 7 hours for them to come pick it up losing the day work.

Charles P. 
Rating:
5.0

Frank the employee who assisted me was very polite and helpful

grace D. 
Rating:
5.0

Fantastic service, I always choose Brown's RV for all my Uhaul rentals!

Anne R. 
Rating:
5.0

Nice courteous service and convenient

peter M. 
Rating:
5.0

Hood

KEITH U. 
Rating:
3.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

The young man Frank who set it up my reservation was most excellent at listening and giving me all I would need to feel secure traveling close to 2000 miles by myself. My dissatisfaction is with the maintenance. When I arrived I was handed a key from someone else, and sent on my way. No look over or lessons on how to work everything, just load and go. The van was filthy inside and out. Hadn't been on the road for awhile I'm guessing. Spiders and rotten food in the door panels, cigarette butts and dirt on the floor, spilled drink, windows and windshield covered in dust and bugs. I washed the vehicle inside and out before loading. Time I didn't have, but Next, early morning, I had very low tires which had to be aired 40 miles into the journey, along with another stop an hour later to find out why the tire pressure system kept flashing. Something I had to live with the entire trip. All because maintenance was too lazy to do a proper tire change. At least the tire was better than the chewed up one they took off! I would hope they learn to do a better job and show a bit of courtesy for their customers. I made sure the inside was clean and wiped down before I returned it.

Debrah G. 
Rating:
5.0

Excellent people skills. The yardman helped hooking up the trailer.

AlBERT G. 
Rating:
5.0

I do not feel this location needs improvement. The experience is always great and the customer service is awesome! Thank u!

MARTA A. 
Rating:
5.0

The boss is awsome

DONALD P. 
Rating:
5.0

No complaints.

neba C. 
Rating:
5.0

Customer did not leave a comment.

BRANDI K. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
4.0

Customer did not leave a comment.

Dallas Catherine K. 
Rating:
5.0

Great customer service very easy and quick

Courtne H. 
Rating:
5.0

Excellent service, Frank (office) and Mike (service) were so friendly and helpful.

SUZANNE H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

eduardo X. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Nothing great job all around!!

Douglas B. 
Rating:
5.0

Browns is always extremely friendly and will go out of their way to assist!

TERESA H. 
Rating:
4.0

Customer did not leave a comment.

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
5.0

Customer did not leave a comment.

LEONARD L. 
Rating:
5.0

Due to truck shortage, my pickup location was changed, so I had to drive 70 miles. Staff were friendly and helpful, and added extra miles and time to my contract to make up for the inconvenience. Truck was pretty new and drove well. Used mobile app to turn in after hours and after some glitches I went to the mobile site to complete the process. The mobile app would not recognize the odometer picture and I could not get past that step. Website turn in worked like a breeze.

James C. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo E. 
Rating:
5.0

Browns RV is awesome. Love their team, I was greeted at the drivers door, the gentleman reviewed my contract we looked at the truck together, he handed it back said talk to the guy inside and they checked me out. There was no wait, it was peaceful and I felt like they were on point.

Mary S. 
Rating:
5.0

I was so pleased with the workers, was so understanding and helped out so much , I will definitely do business with Browns RV always, Thank You

PATRICK D. 
Rating:
5.0

Fast, efficient, and friendly customer service!

Kirk C. 
Rating:
5.0

Kind people. stayed open late for me on a Saturday, were patient, were even kinder on return~ even when I was having trouble & was late! I am disabled, so I really appreciate their flexibility & kind attitude. Thank You so much for a great experience!

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
2.0

This particular piece of equipment had bad tires, which had me delayed by 3 hours on my trip, because a chunk of the tire went missing. I missed my job interview because I didn't get to my destination til 4 am in the morning.

BRIAN M. 
Rating:
5.0

Inside the front was dirty.

MARK G. 
Rating:
5.0

Dan Who hooked us up and unhooked us , gave us friendly and Great customer service. Thank You !

DEAN M. 
Rating:
5.0

Enjoyed the customer service

MARIE K. 
Rating:
5.0

Customer did not leave a comment.

Garrett S. 
Rating:
5.0

Customer did not leave a comment.

ANGIE S. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Brown's RV, always professional courteous great location

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

MINDY P. 
Rating:
4.0

Customer did not leave a comment.

ALESSANDRA N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Nothing every was perfect.

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

MINDY P. 
Rating:
5.0

Can't expect a work trailer to be clean, but we'll maintained. Great trailer.

HIRAM C. 
Rating:
5.0

Pop perhaps a thank you

grace D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

LEE P. 
Rating:
4.0

Efficient, polite. Helpful, well stocked.

ROBERT A. 
Rating:
5.0

Such an easy and great experience!! Thank you!

RIGOBERTO E. 
Rating:
3.0

Browns RV was fine. I was the first customer at 9:30AM and was served right away. The rented trailer had dented fenders and no pull cord but markers were placed so I would not get charged. Otherwise clean. My original reservation was at 7AM in Ukiah, an hour away. I was notified the night before by UHaul that Browns was the closest location. But because of the change in time and location UHaul refunded me $50 for their reservation guarantee.

STEPHAN ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
3.0

Representative was on time and attentive.

LISA N. 
Rating:
5.0

The entire transaction with this location was a good one. We were checked in hooked up and on the road in a matter of about 10-15 minutes. Everyone was polite and no issues

Stevi K. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

WALDO A. 
Rating:
5.0

Unfortunately U-Haul “planned maintenance “ during the time I went to pick up my rental van, 10 am. So I was unable to rent on time (most businesses do planned system maintenance during graveyard hours, not regular business hours). So we were delayed, but that was not the fault of this merchant. My van was clean, roomy and nicely air conditioned. Would definitely recommend this location.

LESLIE P. 
Rating:
5.0

This location is run by a very decent human being named Jeff. He called me the day before to let me know that my trailer reservation (that I had made for a location 10 miles from me) was actually 80 miles away at his place. He gave me a number to call to try to change it. No one at Uhaul would change it so I had to drive the 80 miles. At least he let me know, so I could leave early.

Kristen M. 
Rating:
5.0

Awesome people to work with!

ANITA S. 
Rating:
5.0

Simple easy and professional

martin L. 
Rating:
3.0

Extremely dirty cab and truck. Smelled heavy heavy cigarettes and everything was super sticky and dirty in the cab.

CHRISSY S. 
Rating:
5.0

Everything was fine. Would use them again for sure.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE C. 
Rating:
5.0

'excellent service!!!!!!

TERESA H. 
Rating:
5.0

And they always take the time to hook up the trailer and unhook the trailer . For you. Thank you U-Haul.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Thanks!

THOMAS HOWARD S. 
Rating:
5.0

Great service. Friendly and helpful staff.

Wilfredo B. 
Rating:
4.0

It was the easiest rental I have ever done. Knowledgeable and quick . Really nice people.

Theresa C. 
Rating:
5.0

Great rental. Fast in and out service

ELTON E. 
Rating:
5.0

Freddy was awesome!

JOHN A. 
Rating:
4.0

Personnel were friendly, knowledgeable, and extremely helpful

COY T. 
Rating:
5.0

Let them know they would be filling in odometer reading after usage, via a link in a text message. Make sure they note that reading BEFORE locking the truck and depositing key in drop-box!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Everything about the rental experience was quite pleasant. The staff were knowledgeable and quite helpful in every way. I ended up unable to return the cargo van myself due to an injury that affected my eyesight. They sent someone to come and collect the van for me, saving me from having to drive with questionable vision. I would highly recommend this particular U-Haul location over any other I have ever used.

EDITH A. 
Rating:
5.0

Customer did not leave a comment.

Marcie A. 
Rating:
2.0

Stop selling insurance to people and not allowing them to use it. My wife and I were on hold 4.5 hours with uhaul extended policy coverage company cause the wind blew the door shut of all things.. COST $225 private towing thankxxxxxx!

DAVID G. 
Rating:
5.0

The gentlemen over at Brown's RV in Upper Lake Ca went above and beyond they were very helpful and accommodating. I will definitely drive the extra miles because of this. Good customer service and employees who actually care about providing it is damn hard to come bye these days.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

HOLLY G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Good customer service and helpful. My first choice is Brown's.

Ferdinand B. 
Rating:
5.0

We already knew what we wanted and our UHaul assistant was quick and knowledgeable, I need to let everyone know that this was our first without DAD, who we lost in November, thank you UHaul for making it so easy

TINA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

At this point nothing, but if there is a reason I will let you know. The beginning and the end of the transaction was more than satisfactory. Thank you great job

MARTIN L. 
No reviews have been submitted for this location.

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