Customer did not leave a comment.
WHITNEY B
Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This van reeked of smoke
ROBERT AGreat Customer Service Always!!!!
YIMISHA YI can't think of anything you could improve. The customer service was great, the employees were friendly and knowledgeable and the equipment was clean and in good repair. Thank you making my day easier.
Salena Lgood experience
CHERYL MI feel the staff went above and beyond to give me a positive experience and I would definitely rent there again and recommend a friend does so as well.
ISAAC PVery friendly and sympathetic that my pick-up had been re-routed an hour away through rain-soaked mountain roads.
JONATHAN PStaff was great, info was great. Thank you
JAMES Git would be very nice if I would be able to get Credit back for the extra fuel that I put into your vehiclesextra ?. And for returning customers, we should be entitled to a break on the mileage?.
Allen WIt's the best place to rent a u-haul for lake county I really recommend renting from this place
GREGORY KExcellent costomer service
TAMMY JIt wasn’t terrible. The truck was filthy on the outside and wreaked like marijuana.
Heidi OI have rented from UHAUL a few times. I have always been happy with their excellent service and cleanliness of their equipment. On this occasion, however, my truck cab was a bit dusty. This will not effect me using UHAUL in the future if need be. Thanks UHAUL for your service.
CAROL VThe truck and windshield were filthy dirty. Otherwise the truck did a great job. I wish Someone told me that I needed to fold up the blankets before I turned in the truck to avoid an additional charge.
LAURA MThe only thing I can complain about is check the tire pressure it range 30 to 45 psi
FRANCISCA HThank you
REBECCA GCouldn’t ask for more 😊
DAVID CWe were completely satisfied with the service level at this location. Improvement not needed at this time. Thanks for being there when we needed you.
KARL SEverything was great just the way it is!
CARL FGreat people!
MICHAEL MN/A
CHERYL SNothing extremely pleased with the service!
SUSAN KGreat service
JAMES DNo problems.
Henry BThings are fine the way they are. Very nice folks.
Jack VBrown's RV offers that happy, small town/business reliable service with a smile, that is rare these days with big companies. Definitely look forward to renting from them again.
Frankie HBueno
Erick GI made my reservation several days ahead of time and the website said all set. Then they switched me to another pickup location at the last minute. Cost me more time and gas.
Christopher LPlease keep track of the actual miles used i literally transferred items within the same complex ( not even a mile ) & when i returned it they said i used 29 miles which was literally impossible
Reina AThe trailer I rented, had a problem. When coming to a stop, the trailer would bang into the hitch. When starting again, the trailer would bang while starting to move forward. This problem caused me to drive very slow. After picking up the piano we purchased. I had to drive even slower and take a lo get flatter route This caused my to get home after 5 pm The crew I hired to remove the piano went home since I was late getting home. I had to find new helpers the next day. After the trailer was emptied. I returned the equipment. I did no think I would be charged for the extra day, but I was. Not happy with this Uhaul location.
Robert KBrowns was great will use every time and sent all my friends. Every one was great!!!😊
RONNIE RLove dealing with Brown's RV
Dean MBrown's is my go to Uhaul 👍
Dean MVery pleased with this business
Chad ABrown's RV is our absolute go-to for our U-Haul needs. Twelve years in the county, and it's just always so easy, so seamless. No stress. Moving anything can be stressful, but Brown's takes the stress out of it. Thank you!!
Rebecca CAt least clean the crap off the windshield before you rent the truck. I could hardly see to get to the gas station to clean the windshield. No no
James AAll was great.
Theresa Bperfect
PHILIP TThe equipment was well maintained but the ramp was filthy. Previous users didn't wash it off.
Rosalie CWith all the moving and storage stuff I've been doing lately I have rented quite a few U-Hauls from these people and every time it's been great and I love the trucks I wish I could keep them and the men have been so up and beyond nice and everything just perfect
Kathy VService was very good
Scott PThought maybe since I returned early I get some money back
Brian Fthe floor of the back of the truck, the steering wheel, and the handles of this truck were not visibly dirty, but everything left black on our hands, and belongings. forgot to mention to the store, they were super nice and I was in rush. other than that this location has been good for us.
JULIE DThe trailer had leaves. Small pieces of paper and was over dirty in side.
WILLIAM PUhaul vehicle reeked of marijuana and had a diesel leak making our 6 hour trip nearly unbearable. If it were for the urgency of the need for the additional truck, I would have returned it and gotten my truck from another dealer
Kricket JCustomer service was really helpful in working out a refund time within my schedule. He was very friendly n knowledgable. They were right there to help when I returned the truck and didn't even have to go inside and have to wait for oth ers to finish. I would hihhly recommend them
Judy SNothing yo improve. I had a task. I completed, kept for an extra day and returned Monday.
Bruce RNothing. Everything was quick and easy.
Marci RVery easy process to rent and pick up. Browns RV provided excellent customer service.
Scott BBrown's RV makes renting from you easy.
hal mUhaul is the best in moving needs, true professionals.
Ty R