Browntown Moving Help LLC
(U-Haul Neighborhood Dealer)

40 reviews

49 Monticello Rd   Weaverville, NC 28787

(828) 645-6025

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Contact Us

(828) 645-6025

49 Monticello Rd
Weaverville, NC 28787

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Was not a staffed location. Small lot difficult to maneuver equipment. Located on a two lane road with fast moving traffic. Either expand the lot or stop providing Uhaul equipment.

Randall W. 
Rating:
2.0

The original drop off did not exist. Had to find another place. Drop off was a joke.

James O. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
2.0

No one was out and about at this location. The front door was locked. When we called the number listed on the sign out front, we got voice mail. Someone finally came out of the door about 10 minutes later after we had already started the self-check-in.

James G. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Jann R. 
Rating:
1.0

The location was poorly signed. The rental building was a shed that had no identifying markings.

AARIC W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

This Weaverville location was excellent!

Sharon S. 
Rating:
2.0

Owner not very personable. Lives onsite and is rarely open/available. Had to knock on his door to get him outside to help us. Several people were waiting to drop off equipment and he stated “there are other uhaul places, they can wait”. I would recommend going elsewhere.

Hiram G. 
Rating:
5.0

The UHaul 24/7 application for renting didn't work as advertised. It took us 20 minutes to go through the app and needed the local on-site person's help to navigate. Screens are confusing and the process way too slow. On returning the vehicle by clicking the link from the text that UHaul sent me, the automatic location determination would not work using Safari or Chrome browsers, even though my Privacy settings for location clearly showed that UHaul had access to my location. I had to launch the UHaul application and start the process a third time to check in.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
3.0

There was barely any room to park the truck. My husband had to park 1/2 mile down the road since there was no customer parking available.

Thomas J. 
Rating:
3.0

The rental agent was efficient but his manner or customer relation skills could be be described as remote and indifferent. You did things his way or he wasn't going to help. He was just lucky I needed the truck and didn't have time to go elsewhere. I've had more pleasant experiences buying a $1.00 soda at a convenience store.

ROBERT K. 
Rating:
1.0

I had to use the online check-in, which did not work, it stated location services was off and it was not, tried multiple phones was on hold for an hour trying to reach a representative while the movers waited around which cost me an extra $100 and an employee of this U-Haul location showed up and refused to speak with me or help and said I would have to come back at 1 PM. Truck had not been cleaned out and had garbage in the cab. I would never use this online check in again I'm not even sure if I would use U-Haul as no one was available to help me and my hold time when calling was ridiculous and really made my move stressful and delayed and cost me more money, unnecessarily.

Serena H. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

We had excellent service and that is particularly good without a resercation

Charles H. 
Rating:
1.0

When we dropped off the person who runs the place was there but said he didn't open for 30 minutes. Since there was a discrepancy in my contract drop-off location and the app I didn't want to leave the key until I could talk to someone. Left truck to come back. Then he called b/c he wondered what happened. He told me it was ok to drop off keys. I told him I was on my way back and would be there in a few minutes when open. When I got there he was not open. Waited for a bit. He never came out of office/house so I took pics of truck, dropped keys and left. Could not check out online because the app did not match my contract for drop off location.

JENNIFER B. 
Rating:
5.0

Help with hook up

FRED M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

TIM S. 
Rating:
2.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

The attitude and service was terrible. The equipment was damaged. There were two units available and both had damage to them. The only good thing about this location is that the owner came out to help with hooking up trailer.

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

.

Angela S. 
Rating:
4.0

Twice we went to Weavervile drop off, still NO BODY ( npt a single personnel was there. So we just drop everything !

Elsa S. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Tavis C. 
Rating:
3.0

Rental went well, but I am concerned my e-mail info may have been sold, as I am suddenly getting fraudulent emails. When I reported it to U-haul, they didn't seem to care

Edward H. 
Rating:
5.0

Christian was very professional and courteous and the pickup experience was very efficient.

Alison C. 
Rating:
5.0

Great people and a wonderful experience.

Willingham N. 
Rating:
2.0

The guy was not helpful at all

Patricia D. 
Rating:
1.0

Customer did not leave a comment.

Jesse S. 
Rating:
4.0

Son dropped the truck off here. I have no first-hand knowledge of this location in Weaverville

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
No reviews have been submitted for this location.

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