Customer Reviews for BTA Self Storage Rockwall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BTA Self Storage Rockwall

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

LACEY L.
Rating:

Customer did not leave a comment.

GEORGE B. | Overall Experience |
Rating:

Very happy there

Scott R.
Rating:

This location is awesome. I have dropped my truck at a couple other locations in the past. Some good, some not so. This location the people are so nice, happy to help and make it simple to return the truck. Great people and location!

KELLY DON Y.
Rating:

Had a truck reserved at another location and uhaul did not have the truck and would not answer call after being on hold for 40 mins. The two locations can't communicate so reservation was canceled and cost of new truck was more than original reservation. Truck was not clean inside.

Daryl B.
Rating:

Accommodated me when I reserved a 26' truck from this location but uhaul changed my pickup location to 30 miles away. Used a 20 truck instead

Steven J.
Rating:

Customer did not leave a comment.

MENDI SUE M.
Rating:

The ladies at the front desk were VERY kind and helpful! The truck was clean and drove well

Jerry M.
Rating:

Online check in was not good. Location had poor phone service and app kept timing out. I had to restart the pickup process several times. When it asked for a picture, it should mention to take off your hat and sunglasses. The pictures of the truck pre-pick up where not clear, only if part of the truck was crushed could to you tell if something was wrong. Turning it in was a bit easier. I won't use that type of pickup again unless it's absolutely necessary.

HARVEY J.
Rating:

The truck we used was dirty and the ride was extremely bumpy and loud with a lot of toad noise. It was very uncomfortable.

Benjamin W.
Rating:

Customer did not leave a comment.

James Q.
Rating:

Great location. Very close to our destination. Lots of room to maneuver the big truck. Friendly staff.

Joel W.
Rating:

Customer did not leave a comment.

LOYD R.
Rating:

Very good experience, knowledgeable and professional business. Highly recommend BTA Storage!

GARY E.
Rating:

Customer did not leave a comment.

GALE THOMAS O.
Rating:

Customer did not leave a comment.

Clifford C.
Rating:

Customer did not leave a comment.

Keith H.
Rating:

Customer did not leave a comment.

Paula Ane H.
Rating:

Allow people to pick up vehicles after hours, for a inconvenience fee. And to be more lenient on what cards to use. Or if they only have cash, obtain the full amount due, and withhold their car or a belonging that they actual need. But besides that super easy to use and I'm grateful for your service

DANIEL R.
Rating:

Great customer service!

Curtis M.
Rating:

All good!

FREDERICK W.
Rating:

Recent model van - fuel efficient Lined floor kept materials from slipping in transit. Excellent customer service. I will rent from BTA next time.

Sierra D.
Rating:

Customer did not leave a comment.

Morris G.
Rating:

Customer did not leave a comment.

Mykel G.
Rating:

Make sure the sales representative knows the specifications on the equipment and does not rent out equipment describing the dimensions to be other than what they truly are.

PAUL JAMES S.
Rating:

Customer did not leave a comment.

JERRY JOE O.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Jerry B.
Rating:

Customer did not leave a comment.

TINA JACKSON H.
Rating:

Customer did not leave a comment.

IVAN B.
Rating:

Excellent services!

Bill H.
Rating:

Customer did not leave a comment.

RICHARD P.
Rating:

nothing, customer service was great.

ALEXIS W.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Customer did not leave a comment.

GORDON J.
Rating:

No improvement recommend at this time. Everything met or exceeded expectations. Actually maybe could recommend 1/2 day rates. I had my rental trailer for exactly 2 hours. Just a thought. Thanks!

Steven Y.
Rating:

We did experience delays in the processing of contract and card reader. All due to the system. Employee hand to manually input some steps due to this. Employee was great , very professional and helpful.

David W.
Rating:

No suggestion. The entire experience was great.

Stanley B.
Rating:

The U-Haul we were assigned had tons of pet hair in it. It needed to be vacuumed out prior to us receiving. Had we been allergic to pet hair this would have been a real problem.

RAUL R.
Rating:

Customer did not leave a comment.

Damren K.
Rating:

The location that I picked up was not the originally scheduled location. I was supposed to pick up in Rowlett but was called and told that I need to pickup in Garland. When I went to Garland at my pick up time they did not have my trailer. Garland could not help me find another trailer and I had to call UHaul myself to find a trailer. This was a huge inconvenience and I will never use UHaul again for any services... the customer service that Garland displayed was completely unprofessional.

MARION EDWARD A.
Rating:

Not a thing. My lady was quick, efficient, cordial and super nice. Had me on my way with a minimum of effort on my part. Well done!

Alesia C.
Rating:

Best customer service I have had in a very long time!!! All the ladies I spoke with was n the phone and in person were incredibly helpful and fun to interact with. My plans changed for pick up time because of a pet emergency and they called to confirm I would still need the truck and assisted my drop off check in when my phone was dead!!!! Will definitely refer friends and use again when I need to!!!!!

Charles T.
Rating:

The staff was very nice and had me on my way quickly.

Warren H.
Rating:

Customer did not leave a comment.

Clayton D T.
Rating:

Customer did not leave a comment.

Mike W.
Rating:

Customer did not leave a comment.

renay N.
Rating:

Customer did not leave a comment.

Laura K.
Rating:

Easy. Kind folks. Great equipment. Perfect!

Taffie N.
Rating:

Jessica was amazing!! A storage is a storage... But trying to do all the things I had to do on line was confusing!!? I try over an hour. I was just leaving to go somewhere else

Brandon W.
Rating:

The only problem I had was trying to unlock the lift gate on the truck. The lock used was very hard to turn. I had to ask assistance from the employee at U-Haul to open it.

Robert M.
Rating:

Dirt in the floor of the van. I had to sweep out the dirt before I moved furniture that included mattresses.

Robert Q.
Rating:

Customer did not leave a comment.

Alan B.
Rating:

Convenient and easy. Tasha and Trey are great!

Sean H.
Rating:

Customer did not leave a comment.

Deborah M.
Rating:

The rental experience itself was absolutely miserable! I rented on a Sunday knowing the location would be closed for pickup and was told if I had any issues picking it up. I was supposed to pick the truck up at 10 am. It is what they didn't tell me and technical problems with the website the delays began to mount. My first call to Uhaul was a neverending wait which I was simply told that I needed to set up an account with my reservation number and it would prompt me from there. Wrong.. it was then approximately 11:15 or so..I decided to use the chat forum rather than wait on hold forever. Again not prompt, they informed me that I needed to check the 24/7 , ok no problem but I had 1 more question? But they had promptly ended the chat session before I could ask ! I went back into my account page and checked 24/7 pick up.. it said due to technical difficulties we are unable to complete your request, try again in a few minutes. After trying for about 30 minutes with no success, I grudgingly went back into the chat forum. They were like " Oh no that can take a while to fix." (At this point I feel just a bit irritated ) They proceed to tell me that I need to call 24/7 Dispatch! After another long hold time and past 12 noon, they tell me that they know what the problem is and proceeded to help me ( leaving out "many" issues that were involved in this process & the reason for 24/7 is to be able to pick up my rental when the location is closed ) . Now another error message stating " Wait for the location to open to be hand delivered " he had to get his manager involved ( another 15 minutes) We are just about finished and I ask what time will my rental be due back as it was now 12:44 pm and the original agreement had been 10am almost 3 hours later he said I changed it to 12:30 .. too beyond agrivated to argue that I didn't even have the keys yet. I just wanted to retrieve them and leave. If that wasn't bad enough, when I returned the rental about 10 minutes early I sat and talked with the lady about the experience I had on the rental. When she printed out my receipt it had charged me for an additional day.. Uhaul's policy is that if the rental is " 45 SECONDS LATE" they charge you for an additional day! The man at 24/7 told me 12:30 but in fact it was 12:24 . Thank goodness I returned it 10 minutes early and we had sat there and talked before she put it in the computer and the fact the fact they have cameras. I will say the truck was new and they have a great selection. But Buyer Be Warned! I don't know that I would rent again when the location is closed. Absolutely a MISERABLE EXPERIENCE!!!!!

TY C.
Rating:

The Passenger side front corner was missing a bolt, where the side and front come together. Also the ratchets for the straps where rusty and hard to use, I had to grease them up so i could use them. Everything else was great.

Daniel B.
Rating:

Very good experience

Curtis R.
Rating:

Customer did not leave a comment.

Ashley C.
Rating:

Very easy and convenient we didn't have to wait very long I just wish the app option was more available

Stephen B.
Rating:

Staff very friendly and helpful

Donald K.
Rating:

Customer did not leave a comment.

Tommy B.
Rating:

Was very quick and easy.

Julie M.
Rating:

Customer did not leave a comment.

Mark H.
Rating:

the online rtn/check in was a nightmare. Needs to have a "Thank you for returning..." msg when completed. I had to call several times & on hold >45 mins the last time. No big deal, but would be much better if some type of confirmation popped up. Thank you.

Andre S.
Rating:

The staff was really friendly and very helpful. Great job

Larry F.
Rating:

Customer did not leave a comment.

Chris P.
Rating:

Customer did not leave a comment.

Chris C.
Rating:

Very easy return!

Susan S.
Rating:

Customer did not leave a comment.

Matthew P.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

Customer did not leave a comment.

Ranjeet D.
Rating:

GOOD SERVICE NICE PEOPLE.

Kyle M.
Rating:

Very helpful in the renting process ! Thanks

Robert A.
Rating:

Customer did not leave a comment.

Jason S.
Rating:

Overcharged and when I called they said it was on accident. Of course if your matching contract with what you charge then you know there should not be any extra charges. The office front desk manager is horrible and will never be back. She is the super short lady that works the front desk. Does not have the people skills and not good for the UHAUL brand.

NATHANIEL Y.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Beverly was great! She was a huge help!

Robby R.
Rating:

i filed a complaint to dispute my being charged for extra days and nobody ever called me back, i was not aware i could bring back after hours or on sunday so i brought back on monday

Jurgen K.
Rating:

You need a man there at all times. I went to pick up the 6×12. Was told that the customer usually has to hook the U haul up them selves. But the lady did help me. Being a woman there was no way I would of been able to do it my self. When I took it back I think the lady's name was Becky was very friendly and helpful. We did it as a team. Great costomer service to you Becky 5 stars for you.

Bruce M.
Rating:

Customer did not leave a comment.

Raymond T.
Rating:

Great customer service. Beverly got us all taken care of. Recommended a furniture dolly, that we forgot all about. Would recommend to all.

Patricia M.
Rating:

Very helpful and personable Ladies.

Audrey W.
Rating:

Customer did not leave a comment.

Russell U.
Rating:

The inside of the pick up smelled lic cigarette smoke and something had been spilled all over the center console. I just expected it to be cleaner.

Susan H.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

Customer did not leave a comment.

Terry G.
Rating:

The reserving of the truck did not go very smooth. Agent had made a mistake & had to start over. Very confusing. Signing the truck up for 24/7 was very difficult for these agents, but got done. Upon paying my credit card, several amounts were charged multiple times. Will have to go to extra trouble to make sure I'm not overcharged. Not good.

Jerry G.
Rating:

Not a thing. Great staff.

Valerie S.
Rating:

Customer did not leave a comment.

Sandra G.
Rating:

Customer did not leave a comment.

scott B.
Rating:

Customer did not leave a comment.

Chesley S.
Rating:

Customer did not leave a comment.

Chesley S.
Rating:

Customer did not leave a comment.

Terry W.
Rating:

Very nice

Dennis J.
Rating:

Customer did not leave a comment.

Larry F.
Rating:

Absolutely the BEST rental experience...We love BTA !

Terry D.
Rating:

Customer did not leave a comment.

mark C.
Rating:

Customer did not leave a comment.

JAMES J.
Rating:

Customer did not leave a comment.

Martin V.
Rating:

Customer did not leave a comment.

Steven V.
Rating:

Customer did not leave a comment.

Breanna G. | Reservation |
Rating:

Super helpful and friendly!

Blair S. | Reservation |
Rating:

All of the employees were helpful and kind.

Terri T. | Reservation |
Rating:

Great!

Christopher A. | Reservation |
Rating:

Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommend

JOE F. | Overall Experience |
Rating:

Staff was always very courteous and helpful

SAMUEL O. | Overall Experience |
Rating:

Good storage, moved out because most of the time I was doing OTR [Over the road] deliveries , so rearly packed my truck there.

DAVID M. | Overall Experience |
Rating:

Best storage facility I’ve used.

DOREEN S. | Overall Experience |
Rating:

We have been renting storage from bta off and on for several years, always been very kind and professional, would highly recommend them.

MICHAEL T. | Overall Experience |
Rating:

Great place to store RV. Staff helpful and very polite.

LATASA H. | Overall Experience |
Rating:

Thank you for your help

SAM C. | Overall Experience |
Rating:

Very friendly and helpful staff in terms of storage, rental trucks, and other issues that came up on my move in and move out. Highly recommend this facility.

MARY A. | Overall Experience |
Rating:

I have rented several units here over the past few years and have always found the staff to be friendly and helpful, the premises are clean and well maintained.

HAL H. | Overall Experience |
Rating:

very clean storage place for rvs,boats,etc.They increased our monthly rent from 59.00 to $74.95 and we felt that was too steep an increase for us to take on.Thx..

MIKE C. | Overall Experience |
Rating:

Very pleased with staff and the facility. Never any issues and renting from this facility was organized and very professional. I will be back to this location for my storage and rental needs.

CARL C. | First Impressions |
Rating:

Excellent Service!!! After reserving the storage unit online, the process at the office took less than 10 minutes. Very courteous staff and super helpful.

SARA A. | First Impressions |
Rating:

Very helpful, was quick in and out with our travel trailer.

No reviews have been submitted for this location.

Back
To Top