Customer Reviews for BTA Self Storage Rockwall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BTA Self Storage Rockwall

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Bruce M. on

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Ranjeet D. on

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GOOD SERVICE NICE PEOPLE.

Kyle M. on

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Very helpful in the renting process ! Thanks

Robert A. on

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Jason S. on

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Overcharged and when I called they said it was on accident. Of course if your matching contract with what you charge then you know there should not be any extra charges. The office front desk manager is horrible and will never be back. She is the super short lady that works the front desk. Does not have the people skills and not good for the UHAUL brand.

NATHANIEL Y. on

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Michael M. on

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Beverly was great! She was a huge help!

Robby R. on

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i filed a complaint to dispute my being charged for extra days and nobody ever called me back, i was not aware i could bring back after hours or on sunday so i brought back on monday

Jurgen K. on

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You need a man there at all times. I went to pick up the 6×12. Was told that the customer usually has to hook the U haul up them selves. But the lady did help me. Being a woman there was no way I would of been able to do it my self. When I took it back I think the lady's name was Becky was very friendly and helpful. We did it as a team. Great costomer service to you Becky 5 stars for you.

Bruce M. on

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Raymond T. on

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Great customer service. Beverly got us all taken care of. Recommended a furniture dolly, that we forgot all about. Would recommend to all.

Patricia M. on

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Very helpful and personable Ladies.

Audrey W. on

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Russell U. on

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The inside of the pick up smelled lic cigarette smoke and something had been spilled all over the center console. I just expected it to be cleaner.

Susan H. on

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Bruce M. on

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Terry G. on

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The reserving of the truck did not go very smooth. Agent had made a mistake & had to start over. Very confusing. Signing the truck up for 24/7 was very difficult for these agents, but got done. Upon paying my credit card, several amounts were charged multiple times. Will have to go to extra trouble to make sure I'm not overcharged. Not good.

Jerry G. on

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Not a thing. Great staff.

Valerie S. on

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Sandra G. on

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scott B. on

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Chesley S. on

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Chesley S. on

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Terry W. on

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Very nice

Dennis J. on

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Larry F. on

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Absolutely the BEST rental experience...We love BTA !

Terry D. on

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mark C. on

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JAMES J. on

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Martin V. on

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Steven V. on

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David S. on

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More staff at the counter when several customers are waiting. Waited well over 30 minutes!!

Phillip S. on

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Was out of the way for where I was going, but the service was excellent, less than 5 min to check out, truck was full of gas and ready. Very friendly staff to help with checking out the truck and no hassle checkin.

Breanna G. on

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Super helpful and friendly!

Blair S. on

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All of the employees were helpful and kind.

Terri T. on

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Great!

Christopher A. on

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Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommend

JOE F. on

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Staff was always very courteous and helpful

SAMUEL O. on

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Good storage, moved out because most of the time I was doing OTR [Over the road] deliveries , so rearly packed my truck there.

DAVID M. on

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Best storage facility I’ve used.

DOREEN S. on

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We have been renting storage from bta off and on for several years, always been very kind and professional, would highly recommend them.

MICHAEL T. on

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Great place to store RV. Staff helpful and very polite.

LATASA H. on

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Thank you for your help

SAM C. on

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Very friendly and helpful staff in terms of storage, rental trucks, and other issues that came up on my move in and move out. Highly recommend this facility.

MARY A. on

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I have rented several units here over the past few years and have always found the staff to be friendly and helpful, the premises are clean and well maintained.

HAL H. on

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very clean storage place for rvs,boats,etc.They increased our monthly rent from 59.00 to $74.95 and we felt that was too steep an increase for us to take on.Thx..

MIKE C. on

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Very pleased with staff and the facility. Never any issues and renting from this facility was organized and very professional. I will be back to this location for my storage and rental needs.

CARL C. on

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Excellent Service!!! After reserving the storage unit online, the process at the office took less than 10 minutes. Very courteous staff and super helpful.

SARA A. on

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Very helpful, was quick in and out with our travel trailer.