Best customer service I have had in a very long time!!! All the ladies I spoke with was n the phone and in person were incredibly helpful and fun to interact with. My plans changed for pick up time because of a pet emergency and they called to confirm I would still need the truck and assisted my drop off check in when my phone was dead!!!! Will definitely refer friends and use again when I need to!!!!!
Trailer Rental & Towing in Rockwall, TX at BTA Self Storage Rockwall
Moving to or from Rockwall, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Rockwall, TX 75032 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Rockwall, TX
Cargo trailers in Rockwall, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at BTA Self Storage Rockwall!
Utility trailers are perfect for towing large or oversize cargo in Rockwall, TX 75032. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at BTA Self Storage Rockwall provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Rockwall, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Rockwall, TX online today!
Trailer and Towing Supplies
The staff was very nice and had me on my way quickly.
Easy. Kind folks. Great equipment. Perfect!
Jessica was amazing!! A storage is a storage... But trying to do all the things I had to do on line was confusing!!? I try over an hour. I was just leaving to go somewhere else
The only problem I had was trying to unlock the lift gate on the truck. The lock used was very hard to turn. I had to ask assistance from the employee at U-Haul to open it.
Dirt in the floor of the van. I had to sweep out the dirt before I moved furniture that included mattresses.
Convenient and easy. Tasha and Trey are great!
The rental experience itself was absolutely miserable! I rented on a Sunday knowing the location would be closed for pickup and was told if I had any issues picking it up. I was supposed to pick the truck up at 10 am. It is what they didn't tell me and technical problems with the website the delays began to mount. My first call to Uhaul was a neverending wait which I was simply told that I needed to set up an account with my reservation number and it would prompt me from there. Wrong.. it was then approximately 11:15 or so..I decided to use the chat forum rather than wait on hold forever. Again not prompt, they informed me that I needed to check the 24/7 , ok no problem but I had 1 more question? But they had promptly ended the chat session before I could ask ! I went back into my account page and checked 24/7 pick up.. it said due to technical difficulties we are unable to complete your request, try again in a few minutes. After trying for about 30 minutes with no success, I grudgingly went back into the chat forum. They were like " Oh no that can take a while to fix." (At this point I feel just a bit irritated ) They proceed to tell me that I need to call 24/7 Dispatch! After another long hold time and past 12 noon, they tell me that they know what the problem is and proceeded to help me ( leaving out "many" issues that were involved in this process & the reason for 24/7 is to be able to pick up my rental when the location is closed ) . Now another error message stating " Wait for the location to open to be hand delivered " he had to get his manager involved ( another 15 minutes) We are just about finished and I ask what time will my rental be due back as it was now 12:44 pm and the original agreement had been 10am almost 3 hours later he said I changed it to 12:30 .. too beyond agrivated to argue that I didn't even have the keys yet. I just wanted to retrieve them and leave. If that wasn't bad enough, when I returned the rental about 10 minutes early I sat and talked with the lady about the experience I had on the rental. When she printed out my receipt it had charged me for an additional day.. Uhaul's policy is that if the rental is " 45 SECONDS LATE" they charge you for an additional day! The man at 24/7 told me 12:30 but in fact it was 12:24 . Thank goodness I returned it 10 minutes early and we had sat there and talked before she put it in the computer and the fact the fact they have cameras. I will say the truck was new and they have a great selection. But Buyer Be Warned! I don't know that I would rent again when the location is closed. Absolutely a MISERABLE EXPERIENCE!!!!!
The Passenger side front corner was missing a bolt, where the side and front come together. Also the ratchets for the straps where rusty and hard to use, I had to grease them up so i could use them. Everything else was great.
Very good experience
Very easy and convenient we didn't have to wait very long I just wish the app option was more available
Staff very friendly and helpful
Was very quick and easy.
the online rtn/check in was a nightmare. Needs to have a "Thank you for returning..." msg when completed. I had to call several times & on hold >45 mins the last time. No big deal, but would be much better if some type of confirmation popped up. Thank you.
The staff was really friendly and very helpful. Great job
Very easy return!
GOOD SERVICE NICE PEOPLE.
Very helpful in the renting process ! Thanks
Overcharged and when I called they said it was on accident. Of course if your matching contract with what you charge then you know there should not be any extra charges. The office front desk manager is horrible and will never be back. She is the super short lady that works the front desk. Does not have the people skills and not good for the UHAUL brand.
Beverly was great! She was a huge help!
i filed a complaint to dispute my being charged for extra days and nobody ever called me back, i was not aware i could bring back after hours or on sunday so i brought back on monday
You need a man there at all times. I went to pick up the 6Ã—12. Was told that the customer usually has to hook the U haul up them selves. But the lady did help me. Being a woman there was no way I would of been able to do it my self. When I took it back I think the lady's name was Becky was very friendly and helpful. We did it as a team. Great costomer service to you Becky 5 stars for you.
Great customer service. Beverly got us all taken care of. Recommended a furniture dolly, that we forgot all about. Would recommend to all.
Very helpful and personable Ladies.
The inside of the pick up smelled lic cigarette smoke and something had been spilled all over the center console. I just expected it to be cleaner.