I was told the trailer was to be picked up as of 11AM however the trailer was returned minutes before I showed up at 12. And it was dirty and smelled like garbage. Which there was a lot of garbage inside the trailer.
Brandon D.
BTA Self Storage Rockwall
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockwall, TX 75032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly staff.
lyle L.I've rented from this location several times - probably 5 minimum over the last 15 years. Always very professional, courteous and helpful. No issues with any of the equipment. My only “minor†bit of constructive criticism would be on the moving blankets. I usually ask for a couple extra from what I may need so this last time was zero impact on my move. It sounds like blankets can be scarce but if someone makes a reservation a week or more in advance and is expecting a certain amount that should be as important as any of the reserved equipment etc. -There may be other blanket verbiage that can hinder you getting what you asked so this isn't a complaint - just commenting etc.. I would definitely recommend them for your rental needs. Thank you.
Kerry S.The Geo location would not work for my iPhone, even though I follow the instructions to set it up so therefore the mobile check in and return was not easy. The location was very clean and the staff was very helpful.
Ricky M.the pickup was not cleaned. it had a smoker in it prior to my rental. there were empty cigarette packs the cab and a carton in the bed. it stunk of cigarette smoke. the windscreen was dirty inside and outside. the people inside did not seem to care when I told them about the pickup conditions. I will not return to this U Haul site.
Chris A.