Car hauler had recap tires and tread came off. Someone had TRIED to recap a tire carcass that had been severely abused so the recap would NOT adhere to it. I have pictures if ANYONE is interested. A young lady named Randy at uHaul Nevada Street, Colorado Springs, CO went above & beyond to get me back on the road. I was tired of waiting on "roadside" help & took the car to her place. Word of warning to future renters: EXAMINE THE uHaul EQUIPMENT VERY, VERY THOROUGHLY FOR RECAP TIRES! IF FOUND, GO SOMEWHERE ELSE FOR EQUIPMENT TO RENT!JERRY G.
Trailer Rental & Towing in Rockwall, TX at BTA Self Storage Rockwall
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rockwall, TX 75032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Cruise control nowadays is a thing, for people with long drives ahead. Other than that everything else was smooth and easy.Christian P.
BTA Rockwall is awesome!! They went out of their way to ensure I kept on schedule by going and retrieving the truck I needed. Superb customer service!!Stephen H.
Smooth experience all together. Rental unit was ready when I arrived, a few minutes checking in and we were on our way. Returning the rental was even easier, simply drop it off, let the reps know its there and we were on our way. Nice job U-HAUL!NICHOLAS H.
Truck had mud all throughout the inside of cab-there was dirt & random particles of fluff in the back. The steering wheel would veer to the right if you go over 40 - the truck feels like its gonna fall apart - I didnt feel dafe driving it.Jessica K.
U-Haul.com showed 3 places to pickup a small utility trailer for $14.95. First one had no trailers but found one at BTA. BTA didn't have one but a larger more expensive one. I was first in line and it took 40 to finish the transaction. I bought a 2 inch ball marked $9.90 but was charged $15. Took 15 minutes to solve that. Frustrating experience! Bad info on website and painfully slow experience in the store.WILLIAM U.
Great serviceOSCAR L.
I honestly can't think of anything to improve at the pickup location. Process was super easy. Outstanding customer service! The online check-in instructions for uploading a picture of drivers license could use a tweak. It is not clear that the upload needs to be a JPG file. My first couple of attempts were to upload a PDF... the system just spun, no error, no message wrong file type. The next morning I re-scanned my drivers license and saved as a JPG file, attempted the upload again... no issues.William F.
Outstanding staff that greeted me upon arrival and assisted throughout the process.ALLAN D.
Everyone was so nice and had us ready to go in no time. I rented a 20 ft truck and it was perfect for our big move. I highly recommend this UHAUL place!Cathy L.
Taylor was very knowledgeable, friendly and helpful. Her explanation made the rental so easy. Love BTA Storage where I rented my UHaul truck. Will use them again.JUDI ANN E.
Very polite. Courteous and smooth transaction.BECKY W.
BTA has great service!AARON F.
Nothing, everyone helped and made my job go smooth Thanks to the employees there .PETE R.
Trailer was not ready when we arrived - snow was inside trailer when we picked it up. I asked for a broom and I had to sweep out snow myself. Office knew we would only need trailer for a few hours - no mention that they would be closing for an hour for lunch. We arrived to return trailer only to find sign saying they were at lunch and would return at 2:20 PM. Tried contactless return on our mobile device but it was going to cost $20! No answer at phone number listed on lunch sign, so we waited 45 minutes for staff to return from lunch. Upon return they said, "You could have just left the trailer and called us later." Um no, we had to sign all sorts of paperwork that said we are responsible if any loss or damage. I've rented from several different Uhaul offices these past couple of years and I am not impressed with how this one is run. Very unsatisfactory experience.LINDA D.
Excellent service!!!TONY J.
Perfect transaction with excellent customer service!!!John G.
Needed a small trailer to move some furniture. Didn't have a reservation for a trailer. Called after lunch, while on the way to BTA. They had a trailer. Was in & out in 10 min. ðŸ‘ðŸ¼SHELLY T.
I use this facility all the time the staff is very friendly, professional, helpful and courteous! Thanks again guys! Ricky MorganRicky M.
This location is awesome. I have dropped my truck at a couple other locations in the past. Some good, some not so. This location the people are so nice, happy to help and make it simple to return the truck. Great people and location!Scott R.
Had a truck reserved at another location and uhaul did not have the truck and would not answer call after being on hold for 40 mins. The two locations can't communicate so reservation was canceled and cost of new truck was more than original reservation. Truck was not clean inside.KELLY DON Y.
Accommodated me when I reserved a 26' truck from this location but uhaul changed my pickup location to 30 miles away. Used a 20 truck insteadDaryl B.
The ladies at the front desk were VERY kind and helpful! The truck was clean and drove wellMENDI SUE M.
Online check in was not good. Location had poor phone service and app kept timing out. I had to restart the pickup process several times. When it asked for a picture, it should mention to take off your hat and sunglasses. The pictures of the truck pre-pick up where not clear, only if part of the truck was crushed could to you tell if something was wrong. Turning it in was a bit easier. I won't use that type of pickup again unless it's absolutely necessary.Jerry M.
The truck we used was dirty and the ride was extremely bumpy and loud with a lot of toad noise. It was very uncomfortable.HARVEY J.