Exceptional customer service from BTA storage!Gabrielle R.
Customer Reviews for BTA Self Storage Rockwall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not honor a military discount. U-Haul has always honored military discount in the past. I used them many times when on active duty.Mark F.
Customer did not leave a comment.Lee N.
Customer did not leave a comment.Breanna G. | Overall Experience
Customer did not leave a comment.JUSTIN W.
None. This evolution went as planned. Staffers at location were courteous, kind and efficient.RANDALL M.
Very glad they were open on the Labor Day holiday. They're always very helpful.PETER O.
I've rented trucks and trailers from the Rockwall location numerous times and the staff are always Top Notch!!!BRIAN S.
I have nothing. It praise to offer for my experiences with uhaul. Each time I have rented their equipment it has been a seamless process. Additionally, the equipment itself is very well built, maintained, and easy to operate. It is my opinion that uhaul has it figured out!GORDON J.
Customer did not leave a comment.Jonathan S.
Staff at BTA were helpful and responded quickly to questions. Because we live out of state, we appreciated the flexibility BTA staff demonstrated addressing storage challenges when we could not travel to Texas in a timely manner. BTA storage was always clean and well maintained. Online and auto payments made it easy to pay for units.DONELLE M. | Overall Experience
5 stars facilities from friendly employees to clean and well maintained property.Juan R. | Overall Experience
Please highlight the trailer's internal dimensions on the U-Haul website. Our vehicle is 57â€ wide, and the 5x9 trailer isn't 60â€ (5 feet) wide, it's closer to 54â€. Loading required removing & replacing the vehicle's rear wheels and bumper 3 times.BRYAN W.
Customer did not leave a comment.Gene G.
You app sucksAdalberto G.
Customer did not leave a comment.JUSTIN F.
Customer did not leave a comment.TODD H.
First class, easy to work with, very helpful.JAMES W.
Customer did not leave a comment.JOSEPH G.
No improvement needed. All went well. Andrew was especially helpful and very pleasant.Blair B.
Customer did not leave a comment.EMILE L.
The young lady who helped with the pickup was super helpful and friendly.ROBERT T.
Used this location to store my RV for a couple years. Everything was great, staff was friendly and helpful when needed.Brian D. | Overall Experience
We have stored our motorhome here for over 4 years and consider it one of the best places around for cleanliness and safety! We would be keeping it here still but just recently sold it. If we need any type storage in the future this will be the location we call first.LARRY H. | Overall Experience
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.LARRY W.
The young ladies working at BTA we're super friendly and helpful. I will use this location again.ROBERT T.
Customer did not leave a comment.EDDY M.
Customer did not leave a comment.ZANE T.
Customer did not leave a comment.Bo J.
Customer did not leave a comment.SCOTT R.
Office with two gals in it was nice for the customer service aspect, quick and efficient!STANLEY S.
The facilities for covered parking for our boat was great! The staff was very helpful and kind.Samuel H. | Overall Experience
Customer did not leave a comment.BRUCE C.
Customer did not leave a comment.SANDRA P.
Customer did not leave a comment.christopher H.
Customer did not leave a comment.Karen B.
Car hauler had recap tires and tread came off. Someone had TRIED to recap a tire carcass that had been severely abused so the recap would NOT adhere to it. I have pictures if ANYONE is interested. A young lady named Randy at uHaul Nevada Street, Colorado Springs, CO went above & beyond to get me back on the road. I was tired of waiting on "roadside" help & took the car to her place. Word of warning to future renters: EXAMINE THE uHaul EQUIPMENT VERY, VERY THOROUGHLY FOR RECAP TIRES! IF FOUND, GO SOMEWHERE ELSE FOR EQUIPMENT TO RENT!JERRY G.
Cruise control nowadays is a thing, for people with long drives ahead. Other than that everything else was smooth and easy.Christian P.
BTA Rockwall is awesome!! They went out of their way to ensure I kept on schedule by going and retrieving the truck I needed. Superb customer service!!Stephen H.
Smooth experience all together. Rental unit was ready when I arrived, a few minutes checking in and we were on our way. Returning the rental was even easier, simply drop it off, let the reps know its there and we were on our way. Nice job U-HAUL!NICHOLAS H.
Truck had mud all throughout the inside of cab-there was dirt & random particles of fluff in the back. The steering wheel would veer to the right if you go over 40 - the truck feels like its gonna fall apart - I didnt feel dafe driving it.Jessica K.
Awesome facility and priced very well for the area!!Richard B. | Overall Experience
Tthe entire process with BTA storage was simple and easy. We were able to identify the type of unit we wanted in advance by visiting their website. A quick call to confirm and a stop at the office when we arrived and we had our space. The staff was helpful, polite and very friendly. The facility was very clean, well lit, had excellent security and met every expectation. I highly recommend this facility.Pamela W. | Overall Experience
U-Haul.com showed 3 places to pickup a small utility trailer for $14.95. First one had no trailers but found one at BTA. BTA didn't have one but a larger more expensive one. I was first in line and it took 40 to finish the transaction. I bought a 2 inch ball marked $9.90 but was charged $15. Took 15 minutes to solve that. Frustrating experience! Bad info on website and painfully slow experience in the store.WILLIAM U.
Great serviceOSCAR L.
Very friendly and accommodating staff. I had a climate controlled facility that was very clean and easily accessible. I would highly recommend this facility to others.Gerald S. | Overall Experience
Customer did not leave a comment.Kervin D.
I honestly can't think of anything to improve at the pickup location. Process was super easy. Outstanding customer service! The online check-in instructions for uploading a picture of drivers license could use a tweak. It is not clear that the upload needs to be a JPG file. My first couple of attempts were to upload a PDF... the system just spun, no error, no message wrong file type. The next morning I re-scanned my drivers license and saved as a JPG file, attempted the upload again... no issues.William F.
Outstanding staff that greeted me upon arrival and assisted throughout the process.ALLAN D.
Customer did not leave a comment.RENALDO H.
Customer did not leave a comment.PATRICIA S.
Customer did not leave a comment.PETER EARL O.
Everyone was so nice and had us ready to go in no time. I rented a 20 ft truck and it was perfect for our big move. I highly recommend this UHAUL place!Cathy L.
Taylor was very knowledgeable, friendly and helpful. Her explanation made the rental so easy. Love BTA Storage where I rented my UHaul truck. Will use them again.JUDI ANN E.
Customer did not leave a comment.BRIAN B.
Very polite. Courteous and smooth transaction.BECKY W.
BTA has great service!AARON F.
RV storage is all of the above, plus you feel secure and your property is secure.George D. | Overall Experience
Customer did not leave a comment.TRENA N.
Customer did not leave a comment.Gregory L. | Overall Experience
Customer did not leave a comment.Daryl B. | Overall Experience
Customer did not leave a comment.TY W.
Nothing, everyone helped and made my job go smooth Thanks to the employees there .PETE R.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.George D. | Overall Experience
Trailer was not ready when we arrived - snow was inside trailer when we picked it up. I asked for a broom and I had to sweep out snow myself. Office knew we would only need trailer for a few hours - no mention that they would be closing for an hour for lunch. We arrived to return trailer only to find sign saying they were at lunch and would return at 2:20 PM. Tried contactless return on our mobile device but it was going to cost $20! No answer at phone number listed on lunch sign, so we waited 45 minutes for staff to return from lunch. Upon return they said, "You could have just left the trailer and called us later." Um no, we had to sign all sorts of paperwork that said we are responsible if any loss or damage. I've rented from several different Uhaul offices these past couple of years and I am not impressed with how this one is run. Very unsatisfactory experience.LINDA D.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Virginia W. | Overall Experience
Customer did not leave a comment.ALLAN R. | Overall Experience
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.EDWIN D. | Overall Experience
Customer did not leave a comment.William H. | Overall Experience
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Mark B.
Excellent service!!!TONY J.
Customer did not leave a comment.ROBERT J.
Perfect transaction with excellent customer service!!!John G.
Needed a small trailer to move some furniture. Didn't have a reservation for a trailer. Called after lunch, while on the way to BTA. They had a trailer. Was in & out in 10 min. ðŸ‘ðŸ¼SHELLY T.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.STEVEN B.
I use this facility all the time the staff is very friendly, professional, helpful and courteous! Thanks again guys! Ricky MorganRicky M.
Customer did not leave a comment.LACEY L.
Very happy thereGEORGE B. | Overall Experience
This location is awesome. I have dropped my truck at a couple other locations in the past. Some good, some not so. This location the people are so nice, happy to help and make it simple to return the truck. Great people and location!Scott R.
Had a truck reserved at another location and uhaul did not have the truck and would not answer call after being on hold for 40 mins. The two locations can't communicate so reservation was canceled and cost of new truck was more than original reservation. Truck was not clean inside.KELLY DON Y.
Accommodated me when I reserved a 26' truck from this location but uhaul changed my pickup location to 30 miles away. Used a 20 truck insteadDaryl B.
Customer did not leave a comment.Steven J.
The ladies at the front desk were VERY kind and helpful! The truck was clean and drove wellMENDI SUE M.
Online check in was not good. Location had poor phone service and app kept timing out. I had to restart the pickup process several times. When it asked for a picture, it should mention to take off your hat and sunglasses. The pictures of the truck pre-pick up where not clear, only if part of the truck was crushed could to you tell if something was wrong. Turning it in was a bit easier. I won't use that type of pickup again unless it's absolutely necessary.Jerry M.
The truck we used was dirty and the ride was extremely bumpy and loud with a lot of toad noise. It was very uncomfortable.HARVEY J.
Customer did not leave a comment.Benjamin W.
Great location. Very close to our destination. Lots of room to maneuver the big truck. Friendly staff.James Q.
Customer did not leave a comment.Joel W.
Very good experience, knowledgeable and professional business. Highly recommend BTA Storage!LOYD R.
Customer did not leave a comment.GARY E.
Customer did not leave a comment.GALE THOMAS O.
Customer did not leave a comment.Clifford C.
Customer did not leave a comment.Keith H.
Allow people to pick up vehicles after hours, for a inconvenience fee. And to be more lenient on what cards to use. Or if they only have cash, obtain the full amount due, and withhold their car or a belonging that they actual need. But besides that super easy to use and I'm grateful for your servicePaula Ane H.
Great customer service!DANIEL R.
All good!Curtis M.
Recent model van - fuel efficient Lined floor kept materials from slipping in transit. Excellent customer service. I will rent from BTA next time.FREDERICK W.
Customer did not leave a comment.Sierra D.
Customer did not leave a comment.Morris G.
Make sure the sales representative knows the specifications on the equipment and does not rent out equipment describing the dimensions to be other than what they truly are.Mykel G.
Customer did not leave a comment.PAUL JAMES S.
Customer did not leave a comment.JERRY JOE O.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.TINA JACKSON H.
Excellent services!IVAN B.
Customer did not leave a comment.Bill H.
nothing, customer service was great.RICHARD P.
Customer did not leave a comment.ALEXIS W.
Customer did not leave a comment.Robert A.
No improvement recommend at this time. Everything met or exceeded expectations. Actually maybe could recommend 1/2 day rates. I had my rental trailer for exactly 2 hours. Just a thought. Thanks!GORDON J.
Great!Terri T. | Reservation
Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommendChristopher A. | Reservation