This place looked a little shady. Additionally, I had a bad experience. I was 30 minutes late to pick up a trailer. They said I was late, and they canceled my reservation for no show. The person at helping me initiated a new one, but added all kinds of charges (tow assistance and insurance) l didn’t initially have. after looking at the app, the reservation was still there. I am never using this location again.
DANIEL G
Customer Reviews for Budget RV Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was terrific and helpful, will not be going anywhere else.
MAJDI Jonly had one available, less choice.
Rex YNo complaints, very easy to rent
Ivan TNo, call me
DENNIS RCustomer service was good it and the rate was excel
rose htools rented were not provided and when going to return vehicle there was no space due to another truck being parked in the assigned space
Christian GThe one thing I suggest is to let the customer know what will happen if you go overtime. I was a bit tense about dropping off at the desired time. I even asked the agent, but she didn't have the answer. Thanks.
Hyde KThey charged me more then what i was told.
Leslie CKen and Eddie were awesome to work with.
Joe Rvery good service!!!
Charles JIt would be nice if they offered moving supplies to purchase.
Rebecca JThis location was accommodating for me to drop it off when the store was closed.
REYNANTE Peveryone was so nice
MICHAEL HNothing needs to change. The experience with this location, as well as my three phone interactions with the scheduling call center, was smooth and helpful.
KENNETH KVery nice and professional
Tashjia HThe ashtray was overflowing with cigarette butts. It was gross. I had to smell it as I didn’t want want to touch it to clean or dump it Didnt even know how to take ashtray out to dump it.
Patricia Bfirst you changed my conformed reservation only two days before pick up, which I was not happy about but I had no choice, second on the pick up day, they did not follow the COVID-19 procedures, they were not competent, they mad me wait for nothing, since they did not know haw to check in the trailer, and process my rental. when they did finish, it was wrong. they charged me for two trailer. I will never want to go there ever.
mohammad wThe staff were all very helpful and friendly
RACHEL RThe Tow Dolly that I rented was not inspected for safety. I had to contact road side service to replace both tires along with a broken light connection. The rental office was of no assistance.
james b