Customer Reviews for Budget Self Storage of Covington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Self Storage of Covington

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Jaivanna O. on

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Marvalen C. on

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William W. on

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The representative was helpful, but the truck was dirty inside and out. There was trash in the cab floor, and the cargo area had not been swept. The truck made a popping noise during turns.

William S. on

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Lisa B. on

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The truck inside was cleaned out but filled with roaches and horrible stench smell. I'm assuming from the prior person who rented the truck. I learned a lesson to take bug spray with me next time I rent a truck. Now the bugs/roaches got in my furniture and I have to have my house treated professionally !

rufus B. on

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Tommy B. on

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DUONG N. on

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Explain what happens with credit card hold and when it’ll come back to you or what you’re billed with if you return it while it is closed.

COURTNIE C. on

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Excellent customer service

Rachel B. on

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Had to wait for a while for the computer to get the information saved

DWAYNE B. on

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Evamay S. on

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Steven H. on

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They were out of rooms, so popular

Eric D. on

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KENDRA W. on

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Steven H. on

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They were great!

Tanna B. on

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james A. on

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If I have to use the afterhour app I will find another place to rent a truck that was the worst experience ever.

Ken M. on

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clean equipment between drivers. Cab was very nasty and dash rattles excessively. All mechanical systems on truck worked flawlessly.

dustin L. on

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India W. on

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Larry D. on

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Paul H. on

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Never received the equipment, was charged for it still.

Lowell T. on

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The truck was clean and I had no problem with the overall trip but would suggest taking trucks out of service when it is evident the unit is in need of exterior maintenance. The transmission on this truck needs attention as it downshifts severely when slowing down to stop. Next time I will make sure I get a newer model even if I have to go further away to secure such unit.

Judy C. on

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The location was closed when I went to drop off. Monica, scheduler, was very helpful when I called. Why was I charged for two days rental when I had it less than 24 hours?

Brandon C. on

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CAROLYN M. on

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Teri D. on

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Bret M. on

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Awesome folks to deal with!

Cathy C. on

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Lachara H. on

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