Customer Reviews for Budget Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Self Storage

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Ronnie B. on

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Customer did not leave a comment.

KRISTIN H. on

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The person working at the location was really great! Very strong customer experience

Yadira M. on

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Be honest

ANTONIO R. on

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lower price per milles

Marilyn G. on

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Customer did not leave a comment.

Brain M. on

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Stop lying

susan p. on

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Dora F. on

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I went to pick up my van at 8am. The key was not left in the truck as promised. The facility was supposed to open at 9am, but they did not open until 9:20. It was a frustrating experience. Once I was helped they eventually gave me a different truck because they didn't know where the key to my originally assigned van was. The woman who helped me was nice and sympathetic once she opened the facility but I wish I had gotten the van at the promised time.

Jessica R. on

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Marc L. on

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The saleswoman was very helpful and accommodating, so the service was quite good. However, the inside of the van was not good. The driver's seat was all stained, the rubber floor mats in the back of the van were coming up and also coming apart. The center console beverage wells had some sort of dried beverage residue in them. This site offering 24 hour drop-off is, on its face, a good thing, and for me it worked well. However, the drop-off location is very poorly lit at night and somewhat remotely located from the road, in an area that might not be the safest (and I am not saying this as an out of towner - I am moving out of Newark after being there for 6 years and generally finding it safer than people told me it was). It just seems like a robbery or confrontation waiting to happen at some point. Nothing bad actually happened, but I am not a fan of very poorly lit areas at night without good visibility from the road, whether they are in Newark or elsewhere. So, in terms of the service and the 24 hour drop-off, I would definitely recommend. In terms of the van, I would say look at it inside and out before accepting and get there early so you have the time to do so, unlike what I did. With regard to location, lighting, and potential safety of the van/truck drop-off area, I would definitely not recommend it, maybe unless you are with someone else you can count on.

Sajid A. on

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SIYU H. on

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JIMINEZ C. on

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Jeffrey S. on

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This was a simple and convenient location. Quick and easy checkout.

Yao Her Y. on

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Michael M. on

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Everything was perfect! Great customer service at pick up and drop of.

Yule J. on

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The employee in the store is fabulous! This is a very good experience. Thank you much!

diego g. on

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Giovannie S. on

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FERNANDO C. on

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Wilson L. on

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Carlene G on

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Everything was great. Very easy process, i would recommend this service to anyone.

Guilherme B. on

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alfredo s. on

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Not Much ... it's was great experience and great price

ROSA M. on

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Back was dusty.

marina b. on

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Shengjia Z. on

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Instructions for return by the key box. Designated areas for uhaul return parking. There were no display or instructions of return.

ACACIO F. on

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The vehicle did have some trash in the passenger seat and it did not smell very good. The customer service was really good. Luis was extremely helpful.

Jesus F. on

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Yes it was a really fast service if you are in a rush great place to reserve.thank you young lady I appreciate all your help

Sheila B. on

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I called to get directions she put me on hold and never came back to the phone and when i got there she was on her cell phone looking at her social media page

kevin w. on

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Felix D. on

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Very friendly staff. It was quick service and the van i rented was in perfect condition. I was trying to rent a dolly and the Uhaul system wasnt letting the guy put it through so instead of making a big deal about it. The guy put in the price with a pen on my order sheet and told me not to worry about it and take the dolly. I was so thankful, I was on my way with everything i needed. I definitely recommend this U-haul dealership. They were just great.

Richard R on

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The guy that helped me was really great.

adegoke t. on

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Gaurang S. on

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Andrew B. on

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nancy p. on

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The representative was very helpful. She had a lot of knowledge with uhaul. She was also Very fast since I was in a rush it was perfect. I thought it would take longer but no she helped me. Please tell her thank you very much

Enoc H. on

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Meka H on

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Staff is very helpful.

Snehal C on

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I did not rent from this facility, and they were very helpful to allow me to cancel my reservation. Thanks!

raj a on

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The storage building is fairly old and located away from the commercial area.

april s on

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Never ordered but very polite customer service.

taimer s on

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Found a cheaper unit somewhere else, but the truck rental came in handy.

Jose C on

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Good location and reasonable price.

Cloria M on

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The facility is clean and secure, and the staff is polite, courteous, and professional.

Charlene D on

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I did not move into the unit. The discount and price I was offered on the website was not the same as the one the facility gave me.

Cameron N on

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The attendant was very helpful. Some units are accessible by shallow incline ramps - most are level with the elevator. You might have to back your vehicle in or out of the elevator parking area.

Tasha S on

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Nice clean facility. I feel a little pricy but hey what isn`t these days. I recommend this facility.

orrin c on

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Ireserved a 15x10 storage room online but when I got to the actual facility there was none available on site!

anderson n on

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i did reserve o room, but my room wasnt available they said was this emove self storage fault i was really upsad i left rent room at king storage on newark my advice stay away from this website

Anthony S on

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easy to place order

rochelle g on

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THE STAFF WAS FRIENDLY AND MADE SURE I FOUND THE BEST UNIT TO FIT MY NEEDS

monique r on

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The facility was not exactly what I expected and the location was a little out of my way

Ryan H on

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Upon calling Budget Self Storage, I discovered they had never received my reservation. Another storage center offered me the same size unit for half the price I opted not to use Budget Self Storage.

Hussain N on

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the facility has very low quality service, not clean, there is part of the building take large area in my storage room.

FRANK J on

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It was great!

EUNICE M on

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Cancelled reservation, never moved things in, still charged by emove. I'd appreciate this refund as soon as possible. Thank you, Ms. Eunice Mattis

LARISSA D on

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Good facility, clean, good costumer service. Room was smaller than I thought and facility was not in a good area.

Tricia Q on

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The facility is a little dirty but the man behind the counter is very helpful even though he may be very slow