The staff were always helpful. The facility is in good condition, including each of the two car storage units we rented. We will come back if it becomes necessary in the future.Steven C. | Overall Experience
Customer Reviews for Budget Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sandra C. | Overall Experience
We needed to be in the storage unit longer than expected and everything was just fine when we moved out. Nothing was damaged, everything held up well. I would definitely use this facility again if the need arises. Thank youDeborah P. | Overall Experience
Want to take this opportunity to say THANK YOU!!! Staff was wonderful...especially TOM! He was so instrumental in getting into my storage unit when I was locked out. He was professional and made follow up calls to ensure the locksmith had the correct storage unit. Thanks Again!Linda S. | Overall Experience
Great placeRobert S. | Overall Experience
excellent service, very clean and secure.James K. | Overall Experience
Customer did not leave a comment.Jessica H.
I used this facility for almost 6 months, and never had any issues. Access was always easy and secure. Whenever I needed the office staff the were always friendly and helpful. I would use them again. Thank you!Colleen H. | Overall Experience
This was a great storage unit! Clean, dry, no issues with the unit, nor the storage area, at all. The staff couldn't have been nicer. We needed a unit and they got us right in. They helped us pick the right unit for us and took their time with us. We didn't feel like just another customer, like some place that just try to take our money and get you out the door. Their customer service is A+. We only left because we no longer need to store anything. They made the move out process as quick and as easy as the move in process. I will recommend this place to everyone. If I need a unit in the future, this is where I will be going! THANKS!! Jason M.Jason M. | Overall Experience
I have leased here more than once. It had always been a great experience.Lori B. | Overall Experience
Customer did not leave a comment.Mark D. | Overall Experience
Lisa was very helpful.DARIA Y.
Customer did not leave a comment.Scott S. | Overall Experience
Customer did not leave a comment.Rocco D.
Customer did not leave a comment.Samuel M.
Only negative complaint is that there was mouse excrement all over my things. Might be unavoidable in an outside facility, but I’d suggest making sure boxes are air-tight, and furniture is draped with “mouse-proof” covers.Ariann W. | Overall Experience
Great customer serviceJennifer M. | Overall Experience
Customer did not leave a comment.Christopher M. | Overall Experience
Lisa was great and super nice!!Larry C. | Overall Experience
Customer did not leave a comment.JEREMIAH P.
fast, clean office and nice personsoenhwie T.
Lady was polite and made return a breeze.Daniel L.
We rented a truck for a 1 way trip. We we re forced to pay for it for 3 days based on some ridiculous formula It look us 20 minutes to pack it, 8 hours to drive to our destination the following morning and a half hour to unload. Then we rerienes the truck. I called the 800 number and the rep was snappy and basically said I was SOL. To have to pay for the truck for that long is ridiculous! Who do you base the formula on to load/unload, 90 year old men? Google said the trip would be a 6 hour trip so we obviously weren't breaking any speed records.Mary L.
Customer did not leave a comment.TIMOTHY O.
Not specific to you location, but it would be nice if trucks were equipped with back up cameras.John O.
Customer did not leave a comment.Ken G.
I don't knowDoug W.
I paid for 30 miles, went 7 miles over, put $25 in gas in the tank less than a mile away from dropoff and was still charged for gas? Yah, I'll rent somewhere else from here on. $128 for 6 hours and 37 miles is beyond ridiculous. No thanks.Tina K.
Customer did not leave a comment.David M.
Customer did not leave a comment.BRUCE Z.
Customer did not leave a comment.Sheryl W.
Nothing reallyPedro M.
Customer did not leave a comment.Denise R.
Everything went smoothlyMichael B.
Customer did not leave a comment.Josh S.
I was pleased with all aspects of the transaction and experience.Gary B.
Nice lady, efficiently doneKeith M.
Customer did not leave a comment.Amanda S.
I have rented uhaul trucks twice from this location and each time Lisa went out of her way to accommodate my needs. I will highly recommend this location to every one.Pamela C.
Customer did not leave a comment.David A.
We were happy with pi king up a truck at our rental storage location and we are happy with the total cost. No improvement suggestions.David B.
Excellent serviceDonald C.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Stephen Y.
Customer did not leave a comment.Paolo E.
Customer did not leave a comment.HOLLY P.
Customer did not leave a comment.TERICA A.
Customer did not leave a comment.Jill Y.
Explain about having to park outside the gate so as not to block the mechanism that unlocks it for the people who use the storage yard. I made this mistake because I thought I was supposed to park my car inside of the locked yard while using the U-Haul truck and this wouldn't have happened if I had been notified before hand. Otherwise that's my only complaint the people are very friendly and the site is easy to access.Patricia L.
Customer did not leave a comment.Gretchen S.
Old truckJames O.
Lisa and Susan were incredible!Kelly W.
Provide better customer service at your 625 Industrial Highway, Pottstown, PA location.Mark D.
Customer did not leave a comment.BRAD S.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Lawrence B.
Just dropped off the uhaul and out the keys and contract in the drop box. Very easyAndrew L.
Customer did not leave a comment.ROBERT T.
Easy / Convenient / Life-SaverTHEODORE B.
Customer did not leave a comment.DONALD L.
Customer did not leave a comment.don N.
Adjustments to mileage make miles flat rate prices, and if you go over then charge 1$ a mileGavin W.
Customer did not leave a comment.ROBERT D.