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Micheline R | Overall Experience
Customer Reviews for Budget Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate the office working with me for the 5 extra days I needed to get everything out
Anne G | Overall ExperienceIt was so easy renting a uhaul, picking it up and dropping it back off! Staff was pleasant and helpful!
Adam SThank you
anita r | Overall ExperienceStop advertising "unlimited " mileage when that is not what you mean The establishment was great it's Uhaul that's messed up
Jessica bThis was my first experience renting a truck and found it to be a very simple process. I reserved the truck online and received confirmation by text and email with an update on the change in pickup location. The pickup location was convenient and the staff was very helpful and professional. Even when I realized I needed the truck longer than expected the staff was very understanding
Lisa LNever had any issues.
CHARLES D | Overall ExperienceFriendly staff and helpful.
Regina AI really appreciate the knowledge, courtesy and friendliness of Alycia. I highly recommend this facility.
Samuel C | Overall ExperienceMy issues have nothing to do with the rental pick up location but U-Haul as an organization. This rental location was not the original location given to me in my initial set up of the appointment. When I arrived at the location initially given to me the truck was not on-site. I then proceeded to be put in hold for a to be told that someone should have reached out to me in the days prior, which they did not. The incompetence and lack to attention of customers I find greatly frustrating. Due to this my day was delayed by over an hour.
William SVery clean facility, Thanks
Andrew Y | Overall ExperienceStaff is friendly and available unlike Moove storage that never answers their phone. i had a storage unit at Moove and Budget. Budget is more affordable and the units are nicer and cleaner. Staff at Budget are helpful and professional.
CHERYL P | Overall ExperienceVery happy. As part of my move from NJ it was super easy to secure a unit on the phone . Made one part of my move stress free. Thx
Carol W | Overall ExperienceDid not have the dolly in the vehicle. I forgot to check at pickup so I was charged and extra $20.
James HMy truck was supposed to be at another location (yours one stop) who were very rude and completely unhelpful. However Alisha was the exact opposite. Friendly, professional, and helpful.
Casey BNot this location in particular but U-Haul in general. I reserved a 20’ truck almost a month in advance for pickup at 5:30 pm from a U-Haul facility 10 minutes from my house. The day before pickup I receive a confirmation text for a 15’ truck to be picked up at 3:30 at a location 40 minutes from my house. During the course of the next 30 minutes I received several more texts all with different pickup locations. I was renting a truck, one way, to take my daughter back to school in State College, PA. On the way hole from picking up the truck, I get a phone call and confirmation text regarding my PHILADELPHIA!! In addition to all of that confusion, my bill for the 15’ foot truck to state college ended up being more expensive that the price I was quoted for a 20’ truck. Needless to say if I never need to rent a truck again, it won’t be with U-Haul
David SThe facility was good I can't complain it was clean and the staff was friendly mostly. Late fees were high. I always got a friendly call for a reminder that my bill was late but I never got a friendly reminder that my bill was due. The fact that I was late was on me but if I'm going to get reminders I should get reminders all around the board. Outside of that everything was fine. And for the record when I say reminders I mean phone calls the same phone calls that I got when I was late not a email that's mostly going to get mixed up with junk mail.
DAOOD T | Overall ExperienceThe truck had not been swept or emptied prior to my rental, and the location did not have the correct amount of moving blankets that I rreserved.
Elliot WGreat experience! Great place, friendly,accessible. Highly recommend!
Ezekiel T | Overall ExperienceThis is the second time I have reserved a Uhaul truck on line and the second time I had to drive to a different location, out of my way, because it was not where I reserved it. The truck was sent, both times, to a random location.
Susan LEverything was easy to move in, access as needed, automatic payments and moving out. Thank you.
Georgine T | Overall ExperienceThis was NOT the location I chose. This was 18 minutes from my home instead of the 5 minutes for the location I actually did choose. I was also told by the scheduler that called me that I could pick up the keys early from the person at the desk. This was incorrect and led me to making a wasted trip of 40 minutes and $$$ on gas.
Alexander AI moved out March 5th, 2022.
KAREN B | Overall ExperienceExperience was smooth from securing the unit to vacating. The gentleman in the office was friendly, helpful, and expedient when I signed up. I was able to call in and leave a voicemail to advise I vacated and the facility updated my status promptly the next morning. No complaints!
Melissa S | Overall ExperienceYou guys were great. Thank you
Gina D | Overall ExperienceEverything was effective!!!!!!!
Louis K | Overall ExperienceI'm not move out yet for another 2 or 3 months not sure yet so don't close me out I still have things in the storage. I don't why you guys saying that I'm move which I'm not move!!! I answer all NO so you guys get my Note again I"M NOT CLOSED OR MOVE OUT!!!!!!!!!!! Ron Martin 343
RONALD M | Overall Experiencewell run and perfect for our needs
Steve G | Overall ExperienceThank you for all your help! I will definitely recommend your facilities! Take Care! Happy Holidays & Stay Safe!
Tanya P | Overall ExperienceMy unit was overrun with mice and they pooped and peed all over my furniture and all of my baby's toys and other belongings. Can't recommend this place because of that. The weather stripping on the bottom of the roll up doors often doesn't span the entire bottom of the door leaving large gaps that mice and bugs can easily get into.
Matt S | Overall ExperienceThe staff were always helpful. The facility is in good condition, including each of the two car storage units we rented. We will come back if it becomes necessary in the future.
Steven C | Overall ExperienceWe needed to be in the storage unit longer than expected and everything was just fine when we moved out. Nothing was damaged, everything held up well. I would definitely use this facility again if the need arises. Thank you
Deborah P | Overall ExperienceWant to take this opportunity to say THANK YOU!!! Staff was wonderful...especially TOM! He was so instrumental in getting into my storage unit when I was locked out. He was professional and made follow up calls to ensure the locksmith had the correct storage unit. Thanks Again!
Linda S | Overall ExperienceGreat place
Robert S | Overall Experienceexcellent service, very clean and secure.
James K | Overall ExperienceI used this facility for almost 6 months, and never had any issues. Access was always easy and secure. Whenever I needed the office staff the were always friendly and helpful. I would use them again. Thank you!
Colleen H | Overall ExperienceThis was a great storage unit! Clean, dry, no issues with the unit, nor the storage area, at all. The staff couldn't have been nicer. We needed a unit and they got us right in. They helped us pick the right unit for us and took their time with us. We didn't feel like just another customer, like some place that just try to take our money and get you out the door. Their customer service is A+. We only left because we no longer need to store anything. They made the move out process as quick and as easy as the move in process. I will recommend this place to everyone. If I need a unit in the future, this is where I will be going! THANKS!! Jason M.
Jason M | Overall ExperienceI have leased here more than once. It had always been a great experience.
Lori B | Overall ExperienceLisa was very helpful.
DARIA YOnly negative complaint is that there was mouse excrement all over my things. Might be unavoidable in an outside facility, but I’d suggest making sure boxes are air-tight, and furniture is draped with “mouse-proof” covers.
Ariann W | Overall ExperienceGreat customer service
Jennifer M | Overall ExperienceLisa was great and super nice!!
Larry C | Overall ExperienceStaff and facility were sterling. I enjoyed the combination of easy access with multiple layers of security. The environmentally controlled unit I rented kept our antique furniture in good shape despite the outdoor heat, humidity and brutal cold across the seasons.
John O | Overall ExperienceHaving rented with Budget Store and lock in Douglassville for more than five years It was like leaving home and closing a chapter in my life. Many stored memories and family belongings were kept here with care. Thank you,
CARLA E | Overall ExperienceI told Lisa Buck exactly that. I was very pleased at the cleanliness as well appreciating the lighting, etc. It was a little more expensive than I originally thought; but, otherwise, I was extremely pleased with the facility (especially the cleanliness), with the management (Lisa Buck), and with the service. I told Lisa I will be sure to keep them in mind for future needs and will definitely tell others about their wonderful facility! Thank you again, Lisa!
Anne M | Overall ExperienceCustomer service was great checking in and moving out. Would highly recommend Budget Storage.
SANDRA J | Overall ExperienceI used this storage facility quite a bit. It helped me out when I thought I was going to be moving. I visited the facility at various hours of the day, and always felt safe -- even when I was there after dark. Whenever I had an interaction with the staff was always top-notch. They were professional, friendly, and knowledgeable. It turned out to be a total win for me, as the location was convenient to my location.
Mary A | Overall Experiencefast, clean office and nice person
soenhwie tLady was polite and made return a breeze.
Daniel LWe rented a truck for a 1 way trip. We we re forced to pay for it for 3 days based on some ridiculous formula It look us 20 minutes to pack it, 8 hours to drive to our destination the following morning and a half hour to unload. Then we rerienes the truck. I called the 800 number and the rep was snappy and basically said I was SOL. To have to pay for the truck for that long is ridiculous! Who do you base the formula on to load/unload, 90 year old men? Google said the trip would be a 6 hour trip so we obviously weren't breaking any speed records.
Mary LNot specific to you location, but it would be nice if trucks were equipped with back up cameras.
John OI don’t know
Doug WI paid for 30 miles, went 7 miles over, put $25 in gas in the tank less than a mile away from dropoff and was still charged for gas? Yah, I'll rent somewhere else from here on. $128 for 6 hours and 37 miles is beyond ridiculous. No thanks.
Tina KNothing really
Pedro MPerfect
John SEverything went smoothly
Michael BI didn’t know you had an office on site. Please provide me with more information
DAVID M | Overall ExperienceLoved everything about the facility
GINA F | Overall ExperienceGood experience. Would use again
JODI A | Overall ExperienceDefinitely would come back here if I ever need a storage center again.
JOSEPH G | Overall ExperienceI was pleased with all aspects of the transaction and experience.
Gary BNice lady, efficiently done
Keith MI have rented uhaul trucks twice from this location and each time Lisa went out of her way to accommodate my needs. I will highly recommend this location to every one.
Pamela CWe were happy with pi king up a truck at our rental storage location and we are happy with the total cost. No improvement suggestions.
David BExcellent service
Donald CEasy and a really nice facility. However, this was listed as a participating location for a free month of self-storage, but they told me that it wasn`t a UHaul location so I did not get a free month.
Privacy R | First ImpressionsExplain about having to park outside the gate so as not to block the mechanism that unlocks it for the people who use the storage yard. I made this mistake because I thought I was supposed to park my car inside of the locked yard while using the U-Haul truck and this wouldn't have happened if I had been notified before hand. Otherwise that's my only complaint the people are very friendly and the site is easy to access.
Patricia LOld truck
James OLisa and Susan were incredible!
Kelly WProvide better customer service at your 625 Industrial Highway, Pottstown, PA location.
Mark DJust dropped off the uhaul and out the keys and contract in the drop box. Very easy
Andrew LVery clean, in a nice area
Privacy R | First ImpressionsEasy / Convenient / Life-Saver
THEODORE BAdjustments to mileage make miles flat rate prices, and if you go over then charge 1$ a mile
Gavin WExcellent!
Privacy R | First Impressions