My issues have nothing to do with the rental pick up location but U-Haul as an organization. This rental location was not the original location given to me in my initial set up of the appointment. When I arrived at the location initially given to me the truck was not on-site. I then proceeded to be put in hold for a to be told that someone should have reached out to me in the days prior, which they did not. The incompetence and lack to attention of customers I find greatly frustrating. Due to this my day was delayed by over an hour.William S.
Budget Store & Lock
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Douglassville, PA 19518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Did not have the dolly in the vehicle. I forgot to check at pickup so I was charged and extra $20.James H.
My truck was supposed to be at another location (yours one stop) who were very rude and completely unhelpful. However Alisha was the exact opposite. Friendly, professional, and helpful.Casey B.
Not this location in particular but U-Haul in general. I reserved a 20' truck almost a month in advance for pickup at 5:30 pm from a U-Haul facility 10 minutes from my house. The day before pickup I receive a confirmation text for a 15' truck to be picked up at 3:30 at a location 40 minutes from my house. During the course of the next 30 minutes I received several more texts all with different pickup locations. I was renting a truck, one way, to take my daughter back to school in State College, PA. On the way hole from picking up the truck, I get a phone call and confirmation text regarding my PHILADELPHIA!! In addition to all of that confusion, my bill for the 15' foot truck to state college ended up being more expensive that the price I was quoted for a 20' truck. Needless to say if I never need to rent a truck again, it won't be with U-HaulDavid S.
The truck had not been swept or emptied prior to my rental, and the location did not have the correct amount of moving blankets that I rreserved.Elliot W.