Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)

1518 reviews

7111 McNeil Ln   Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

(714) 522-1964

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(714) 522-1964

7111 McNeil Ln
Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KRISTI D. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

I don't understand this new way of renting a truck. I get charged more now and still have to refuel the truck. This is a ripoff....I did the online rental to save time and less contact. I would have been better off and would have saved $ going directly to the uHaul facility most likely

Brian A. 
Rating:
5.0

Customer did not leave a comment.

GINA K. 
Rating:
5.0

If they can open earlier would be better. But everything else is good. Thank you Ken for your help.

ARNOLDO V. 
Rating:
5.0

Customer did not leave a comment.

INWOOK K. 
Rating:
5.0

Great Customer service

ZACHARY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GENA C. 
Rating:
5.0

The representative was pleasant on the phone as well as in-person.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

ARNOLDO V. 
Rating:
5.0

The truck passenger seat was full of dog hair

CYNTHIA F. 
Rating:
4.0

Prices are way higher than before!!! :-(

NADINE L. 
Rating:
5.0

Customer did not leave a comment.

ELSA R. 
Rating:
1.0

Needs to improve everything

CHASTER F. 
Rating:
5.0

Always come here to rent a cargo van or small truck. Had a small temporary storage. Always friendly helpful and professional

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

Rosa L. 
Rating:
5.0

This is my 2nd rental experience in 6 months, BOTH , were excellent! I was treated with great courtesy by phone and in person.I needed to make a last minute change and was graciously accommodated. The after hours turn in was step by step easy, email next day with final invoice!!I will use them again, highly reccommend.

TAMARA H. 
Rating:
5.0

While this location gave me excellent service, I was disappointed with U-Haul overall. When I made my original reservation, 3 weeks in advance, it was at a location that was 10 minutes away from home, The rate was $530. The day before my move, I was contacted by U-Haul to let me know that I would have to go to the Buena Park location, 40 minutes away. I went for the pick up and was charged $840. I had no choice but found the experience to be less than satisfying.

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
4.0

Customer did not leave a comment.

Miguel Z. 
Rating:
5.0

Customer did not leave a comment.

REYANGELO S. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

SRAVANKUMAR S. 
Rating:
5.0

I love this location and would go out of my way and pay the extra mileage in order to use this particular location! Thanks!!

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA R. 
Rating:
5.0

The staff at this facility is friendly commutative and very helpful I highly recommend this to any of my friends and family.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS K. 
Rating:
4.0

The guy was nice. But forgot my furniture dolly.

CYNTHIA F. 
Rating:
3.0

The counter person was nice & courteous. Location was nice & clean. But the 26 ft truck was dirty, some of the exhaust was missing ,the truck was loud,noisy & drank to much gas, from the missing portion of the exhaust. With it missing the cab was full of fumes & it made the move a few hour experience, a all day one! That truck should not be on the road. I drive trucks for a living & it was the worst I've ever driven.

RAYSHAW L. 
Rating:
5.0

Customer did not leave a comment.

DEYAMIN R. 
Rating:
4.0

It would be nice if we could park the car in a secure area. Who would had been responsible if the dollies were stolen after we dropped the truck before you opened?

Reza H. 
Rating:
5.0

The attendant at this location went above and beyond. Great person. Was great doing business with UHaul

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

MELINDA W. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN R. 
Rating:
4.0

Customer did not leave a comment.

LEEMING W. 
Rating:
5.0

Customer did not leave a comment.

YOUNG L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
3.0

The gentlemen that was there the day I rented my I haul was very rude and had an attitude from beginning to the end when I dropped off the truck.

JULIO T. 
Rating:
5.0

Customer did not leave a comment.

MONINA M. 
Rating:
5.0

Nothing everything was great

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

MONTY W. 
Rating:
5.0

I have been using this u haul rental in Buena Park since last year. The manager is great and always professional and pleasant. Everything always is powerful

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

OTTO C. 
Rating:
3.0

Customer did not leave a comment.

christian H. 
Rating:
3.0

The truck was filthy. The windows had smears all over them. Both driver and passenger. I told the gentleman about it and he just ignored me. I continued to tell him, that he'd think with Covid they would make sure the truck was spotless, he run ssts of it was. I told him no, it is! Then we wonder why this virus spreads it's because of company's like yours that doesn't take the time to sanitize there trucks ..

CONNIE C. 
Rating:
5.0

Under the severe impact of this epidemic, I feel a safe service and like it very much

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Nathan J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

nothing at all everything was perfect 👍

George G. 
Rating:
3.0

Customer did not leave a comment.

ANGEL V. 
Rating:
1.0

Total lack of customer service. Have used Uhaul numerous times, including a move from Cincinnati. Have always felt that customers service was important to Uhaul. Not this time.

FRANCISCO N. 
Rating:
5.0

Customer did not leave a comment.

WALTER Z. 
Rating:
2.0

The truck I rented had a filthy cab. There was, which looked to be, coffee drips from the ceiling. The cup holders were dirty and the steering wheel was sticky

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

I had a very good experienced

ALBERT Q. 
Rating:
5.0

Customer did not leave a comment.

MALLIKARJUN B. 
Rating:
5.0

Customer did not leave a comment.

TRACY D. 
Rating:
5.0

Customer did not leave a comment.

SENTA S. 
Rating:
1.0

Customer did not leave a comment.

BON G. 
Rating:
5.0

Customer did not leave a comment.

sandra B. 
Rating:
3.0

Steering of the truck felt loose, like bad control arms/bushings. There was brown spots splattered on the ceiling like a soda blew up in the cab. Cargo lights didn't work at all. Staff at location seemed nice enough during checkout though.

tyler R. 
Rating:
5.0

Customer did not leave a comment.

mercedes C. 
Rating:
4.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

The person who help me was very nice and helpful.

LIZETH C. 
Rating:
5.0

Extremely easy process and wonderful van. I will definitely use them again.

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

Deyamin D. 
Rating:
1.0

They did not honor my reservation to drop off the truck at a different location. They said we had to return the truck to their exact place where we rented it. This caused us an additional 4 hours of driving. I was very upset. Not good at all.

roderick S. 
Rating:
5.0

Nothing You provide excellent customer service and that is great. You answer any questions in a timely matter

VIOLET A. 
Rating:
5.0

Customer did not leave a comment.

myner M. 
Rating:
5.0

Customer did not leave a comment.

YEO Y. 
Rating:
4.0

I was in and out fast for my long journey.

James G. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
3.0

Could have used help opening the door when I wheeled out a cart. Truck not swept out. I did not examine the fuel gauge on pickup, but I drove 38 miles and put in 5.2 gal of gas. Does that U-Haul van really only get 7 mpg? Dropping things off afterwards was extremely easy, thanks.

David B. 
Rating:
5.0

The Truck was very dirty inside and out but my overall experience was good. I was treated good and the price was fair.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Taletta H. 
Rating:
3.0

The person managing the location was very rude. There is no customer service attitude. He was more interested in telling us to leave instead of finding solution. I had forgotten mask and he said "before you say a word, leave or wear mask". It could have been easily said "Please wear a mask". I wore the mask and took the rented truck. However, he could have been pleasant. I will not come to that location anymore.

Sanjeevi R. 
Rating:
5.0

Electrical cable on trailer was badly frayed resulting in no tail lights on the trailer. We didn't know until we were in our way home and were stopped by a police officer who had us pull off the road until sunrise. That trailer should never have been rented with that cable in that condition. Very unsafe.

John R. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

Marcel S. 
Rating:
5.0

Everything was good

Mary J. 
Rating:
5.0

Very clean area, customer service was very professional and very helpful ! I'll definitely be renting the next uhal here.

Lisbeth L. 
Rating:
5.0

Customer did not leave a comment.

Efrain R. 
Rating:
5.0

Our check in person was very helpful and nice.

tracie T. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
2.0

15' truck was dirty and not maintained (battery cable was falling off of terminal, steering was dangerously loose and made truck hard to keep inside traffic lane on freeway, whole truck was filthy). Horrible service for the price.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

joann R. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Great service on both pick up and drop off.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

savannah S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Nothing doing a great job

Jan N. 
Rating:
5.0

Customer did not leave a comment.

renee S. 
Rating:
5.0

customer service guy is great... place is clean and safe..

ramon A. 
Rating:
1.0

Reception not nice not friendly. Not professional at all and rude

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Kevin Q. 
Rating:
5.0

Simple and efficient

Andrew W.  |  Reservation 
Rating:
5.0

Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther

CHERYL M.  |  Reservation 
Rating:
5.0

Nice facility

MICHALE M.  |  Reservation 
Rating:
4.0

Thank you

Monica G.  |  Reservation 
Rating:
5.0

The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Lois P.  |  Reservation 
Rating:
5.0

A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Judy D.  |  Reservation 
Rating:
5.0

The staff was awesome and helpful and always willing to go the far distance to meet my needs..

Omar R.  |  Overall Experience 
Rating:
1.0

Staff very rude and unprofessional

ISAMAR R.  |  Overall Experience 
Rating:
4.0

Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

John L.  |  Reservation 
Rating:
5.0

Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

pamela t.  |  Overall Experience 
Rating:
5.0

Very nice facility.

Gary W.  |  Overall Experience 
Rating:
5.0

Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

JASON P.  |  First Impressions 
Rating:
5.0

Ken was very helpful getting our unit set up. Thank you!

ASHWIN K.  |  First Impressions 
Rating:
5.0

Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.

NORMAN N.  |  First Impressions 
No reviews have been submitted for this location.

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