Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)

1,816 reviews

7111 McNeil Ln   Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

(714) 522-1964

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(714) 522-1964

7111 McNeil Ln
Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Excellent Service, thank you!

James S. 
Rating:
5.0

Customer did not leave a comment.

Toyomitsu K. 
Rating:
4.0

Since only 1 worker was there, returning the truck took longer because I had to wait while they were helping other customers deal with storage units. Normally that's fine, but I didn't know if that time I had to sit and wait was going to be counted as part of my rental time.

David R. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

glenn I. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
5.0

Customer did not leave a comment.

Robyn F. 
Rating:
5.0

Make the taking and sending of driver license simpler.

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

Marion C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

This was a smooth and hassle free rental. It can't get any easier.

Nick B. 
Rating:
5.0

The van was not swept out or washed. The brakes could use some lubricant.

Sharon S. 
Rating:
5.0

There is nothing to improve. This location is perfect.

SangYeop L. 
Rating:
3.0

The truck was very dirty on the front ( bugs and road stuff) so I reported that with a picture when I checked out. Then the drop off uhaul place charged my credit card $25 for "cleaning". That's not right.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Excellent customer service. He goes above and beyond for us. Will use location again.

Kit M. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

GUIDO R. 
Rating:
1.0

I was told that I would receive a $30 credit if if I fill up the gas tank above a quarter of a tank since it had less than a quarter of a tank. I dropped it off above a quarter of a tank and they marked it off as only having 1/4 of a tank and giving me $21.60 credit. Not given what was told upfront. Contract # 27303307

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Cairo M. 
Rating:
1.0

I had a horrible customer service experience Do you haul was filthy I had popcorn and candy inside the cab when I got inside I had to drive from Buena Park to Los Angeles and I got stuck on the side of the road because the people were not diligent and did not put transmission fluid inside the vehicle so the transmission clucked out. I was on the side of the road for four hours because the first person I contacted sent somebody for a battery instead of a transmission when I was clear that it was the transmission I had to wait an additional three hours because of that mistake it was all around a horrible experience and then I got charged an additional $75 and I was unaware of why I called to see why and the lady at the front desk who answered was severely rude to me and hung up on me and said for me just to call one 800 U-Haul which isn't even the number I need to contact

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

More staff in the morning. There was a long line when they opened.

Byung K. 
Rating:
5.0

Customer did not leave a comment.

Deanne L. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE S. 
Rating:
5.0

Customer did not leave a comment.

Elijah S. 
Rating:
5.0

Thank you

vasu A. 
Rating:
5.0

Could not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.

kim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Ramon A. 
Rating:
5.0

Customer did not leave a comment.

Ivan E. 
Rating:
5.0

Check in and out was fast and easy. Great staff as well! Perfect experience!!

Darrenn P. 
Rating:
5.0

This is my 3rd time this year needing Uhaul and have to say this location as amazing customer service, friendly, informative and get you in and out fast. Seems they really take pride in their work!!! Thanks Team

Alex J. 
Rating:
5.0

This is the best U-Haul storage in California They are about to rent me another Van for the day right now I'll be there in 30 min Awesome

Beau L. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Excellent all around . THANK YOU VERY MUCH

Jeremy H. 
Rating:
5.0

The gentleman there was friendly and helpful.Went above and beyond! Thank you!

Jill D. 
Rating:
5.0

Thank you for all your help it was truly appreciated.

Phylicia B. 
Rating:
1.0

The after hours pickup app is a horrible user experience

Graham P. 
Rating:
3.0

Long wait times for pick up/drop off despite no other customers (or phone calls) in the store.

Dominic B. 
Rating:
4.0

Customer did not leave a comment.

Se K. 
Rating:
5.0

Customer did not leave a comment.

Anissa A. 
Rating:
3.0

app was very difficult to pick up and drop off truck

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Deyamin D. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

Ramon A. 
Rating:
5.0

Customer did not leave a comment.

Sovanndy C. 
Rating:
5.0

Nothing different just keep providing the same professional experience 💯

DEMETRIUS C. 
Rating:
5.0

Customer did not leave a comment.

Se K. 
Rating:
5.0

Star was very helpful and managed a huge clone well. They reminded focused and got everyone taken care of. I would definitely return to this location

Francisco H. 
Rating:
5.0

Thank you Ken for all the assistance

Daniel M. 
Rating:
5.0

Great service

donald H. 
Rating:
5.0

Customer did not leave a comment.

Vicki C. 
Rating:
4.0

Customer did not leave a comment.

UNYONG P. 
Rating:
5.0

Customer did not leave a comment.

Arit A. 
Rating:
5.0

Other level custumer services One guy great attitude so helpful Thanks

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Very polite and professional!

douglas B. 
Rating:
3.0

I had to lift and put the trailer on the ball since it was night the the trailer would go. I also had to provide my own hitch.

Joesph P. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

Very helpful employee, thank you!

ROSSMARI R. 
Rating:
5.0

Customer did not leave a comment.

Milad H. 
Rating:
5.0

Customer did not leave a comment.

Milad H. 
Rating:
5.0

Stop ripping people off with ridiculous prices. You run a monopoly and I paid over $1000 for a trailer that cost me $200 going in the opposite direction.

Michael N. 
Rating:
2.0

Awful check in experience. Only one person to check in all the waiting customers. Also, my phone did not work at the time and the uhaul employee was unable to accept the driver license without uploading it using a phone. Customer should be able to provide a physical copy to the employee without him / her having to use their personal phone to upload the driver license image. Uhaul employee was also impatient as well. Vehicle was clean and well maintained. Check out experience was fast.

Elod N. 
Rating:
5.0

Customer did not leave a comment.

lemuel M. 
Rating:
3.0

The Auto Transport I reserved was not available. The clerk did an excellent job and helping me out and we ended up going with a tow dolly. I was unable to reach 1-800-GO-UHAUL on multiple attempts, too much of a wait time. I am unhappy with UHaul but happy with the clerk at the location. Thank you.

Tiago C. 
Rating:
3.0

No comments

KEN Y. 
Rating:
4.0

Great place to rent!

Carl P. 
Rating:
4.0

Customer did not leave a comment.

Se K. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
4.0

The use of the vehicle was fine. I was disappointed when we returned it and the woman who talked with me felt the need to criticize my husband telling me how “pissy” ( her words, not mine) my husband acted. I thought that was very unprofessional. I would expect her to remain professional and not resort to name calling just because she didn't like the way my husband acted. Although I was upset with her attitude, I did not resort to vulgar name calling. So I'm not sure if I would recommend your service to others.

nancy S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

very very goood thank you

Shuk H. 
Rating:
5.0

Dorie is great

Vicki C. 
Rating:
5.0

The worker is very knowledgeable, friendly, helpful.

melinda W. 
Rating:
5.0

Great Customer Service!

Ritchie C. 
Rating:
5.0

Customer did not leave a comment.

MARVIN S. 
Rating:
5.0

Customer did not leave a comment.

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

Kari M. 
Rating:
4.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Georgina C. 
Rating:
5.0

Great customer service

Jesus R. 
Rating:
5.0

good

Kiem H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

james Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Worker there was super friendly and kind. She was the best a customer could ask for

Sarah K. 
Rating:
5.0

Very nice staff!

Flora B. 
Rating:
5.0

Very good customer service and fast checkout! All my questions were answered.

Gabriel B. 
Rating:
5.0

Jonny was excellent to deal with

Fouad Y. 
Rating:
5.0

The staff was so nice and friendly, knowledgeable and courteous. She was absolutely awesome!!

Desiree G. 
Rating:
5.0

Customer did not leave a comment.

Ivory B. 
Rating:
5.0

The Lady that set me up with a The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.

Richard m.  |  Overall Experience 
Rating:
5.0

Moving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!

sarah c.  |  Overall Experience 
Rating:
5.0

Satisfied customer and highly recommended!

Rosemarievic S.  |  Overall Experience 
Rating:
5.0

Easy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.

Marvin M.  |  Overall Experience 
Rating:
5.0

This facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!

manuel c.  |  Overall Experience 
Rating:
5.0

I noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine. This place looks clean but the rats poop needs to be follow up. That is what I will tell people about this location.

John G.  |  Overall Experience 
Rating:
5.0

Nice and good price You are the best thank you

nazim E.  |  Overall Experience 
Rating:
5.0

Great place and great location. Safe and clean.

Kelly W.  |  Overall Experience 
Rating:
5.0

Clean facility. Very friendly staff.

Ara A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan J.  |  Overall Experience 
Rating:
5.0

Simple and efficient

Andrew W.  |  Reservation 
Rating:
5.0

Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther

CHERYL M.  |  Reservation 
Rating:
5.0

Nice facility

MICHALE M.  |  Reservation 
Rating:
4.0

Thank you

Monica G.  |  Reservation 
Rating:
5.0

The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Lois P.  |  Reservation 
Rating:
5.0

A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Judy D.  |  Reservation 
Rating:
5.0

The staff was awesome and helpful and always willing to go the far distance to meet my needs..

Omar R.  |  Overall Experience 
Rating:
1.0

Staff very rude and unprofessional

ISAMAR R.  |  Overall Experience 
Rating:
4.0

Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

John L.  |  Reservation 
Rating:
5.0

Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

pamela t.  |  Overall Experience 
Rating:
5.0

Very nice facility.

Gary W.  |  Overall Experience 
Rating:
5.0

Great customer service. They follow up with the reservation twice, curtios and professional

Privacy R.  |  First Impressions 
Rating:
5.0

Ultimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

JASON P.  |  First Impressions 
Rating:
5.0

The rental agent was courteous and helpful. I didn`t experience any problems.

Privacy R.  |  First Impressions 
Rating:
5.0

Ken was very helpful getting our unit set up. Thank you!

ASHWIN K.  |  First Impressions 
Rating:
3.0

I did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.

Privacy R.  |  First Impressions 
Rating:
5.0

The staff was proefssional and very helpful! The process was simple and painless!

Privacy R.  |  First Impressions 
Rating:
2.0

The 1st container smelled on mildew but the 2nd one was better.

Privacy R.  |  First Impressions 
Rating:
5.0

I was able to move into my storage unit with no problems.

Privacy R.  |  First Impressions 
Rating:
5.0

Service is excellent

Privacy R.  |  First Impressions 
Rating:
5.0

Didn`t end up moving in but Service was excellent.

Privacy R.  |  First Impressions 
Rating:
5.0

Ken was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service. Thanks Rob

Privacy R.  |  First Impressions 
Rating:
5.0

Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.

NORMAN N.  |  First Impressions 
Rating:
5.0

Got right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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