Customer Reviews for Build All Lumber
(U-Haul Neighborhood Dealer)

163 reviews

13204 Fawn Lake Rd   Crosslake, MN 56442

(218) 692-4024

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(218) 692-4024

13204 Fawn Lake Rd
Crosslake, MN 56442

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helped me solve my problem!!!!!! ✅

HOWARD H. 
Rating:
5.0

First time user of app and rental process with no onsite support..... a positive experience. Location was good. All good.

Thomas E. 
Rating:
5.0

They were really friendly, and professional!! Will come back!!

ANITA M. 
Rating:
4.0

Having to drive an extra 6+ hours to pick up a truck I reserved months ago to pick up in Plymouth, MN was OUTRAGEOUS! Don't blame it on Covid, your scheduling department is totally incompetent! The people at Build All were great, but I shouldn't have had to spend an entire day driving adding to my long drive from Minneapolis to Broomfield CO.

Robert P. 
Rating:
5.0

The truck I rented didn't have a loading ramp. Could have used one. Truck was comfortable and easy to drive.

MICHELE S. 
Rating:
5.0

Need more attention to cleanliness of the cab.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

STELLA H. 
Rating:
3.0

The left rear driving light did not work on the trailer. It was so bright that day neither all build or I could see it. I asked for a location in Peoria she couldn't find, but was there the day before when I was registering. I rented in Pine river 30 minutes away but had to pick up in Crosslake about an hour away.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

mark E. 
Rating:
4.0

Let customers know about gas charges before they leave.

LYLE A. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Samantha was awesome! Thank you for your help!

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Jayme K. 
Rating:
3.0

This is a lumber yard. Dropping off a trailer is a do it yourself park it unhook and go in to tell them you did it. They check it in later. Beats driving further to go to a dedicated U-Haul store.

craig C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Darin C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

CONOR H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

I was very satisfied

CAROLINE K. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Johnnie B. 
Rating:
5.0

Excellent Customer Service! Everyone was super friendly and professional!!

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Nothing it was all good!

Diane R. 
Rating:
4.0

Customer did not leave a comment.

Jane O. 
Rating:
3.0

The store was closed, confused as to processxto drop off

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

Dropped trailer off after hours. Didn't go inside or interact with anyone. Location was convenient.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

It cost me almost $300 to rent a 12 foot truck for one day. That's crazy! The truck was advertised for $29.95 a day and fails to mention the $1.19 a mile.

DARRELL W. 
Rating:
5.0

Easy pick up - Samantha was very knowledgeable and helpful.

JULIE D. 
Rating:
4.0

Make sure customer reps at 800 Uhaul don't promise vehicles or reservations until they check with locations. Terrible service from Uhaul. I had to drive an extra 70 miles. Thanks Uhaul!!!! 😩

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Very friendly worker. No masks worn by anyone in the building though 😔

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

ELDRED H. 
Rating:
5.0

The person that helped me with rental and getting trailer onto vehicle was excellent. Courteous and knowledgeable. Would use again definitely

LINDA N. 
Rating:
5.0

NOTHING IT WAS AWESOME!

PHIL S. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
4.0

Thanks for the electronic check-in and return.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Our truck had an exhaust leak, we didn't discover it until we were on the road headed to TN. Uhaul would give us another truck, but we would have to unload and reload; I had already paid for movers to load and was on a deadline to arrive and my new house with movers lined up there. Uhaul did nothing for me!! Very poor customer service.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

the enclosed trailers should have a jack on them. I could not get the hitch off my truck, had to use a floor jack when dropping it off. Worked well for my use.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ward D. 
Rating:
3.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
4.0

Prompt and courteous.

JON A. 
Rating:
5.0

Customer did not leave a comment.

GORDON R. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

JOANN R. 
Rating:
5.0

Entire staff did a great job. I would definitely use them again.

BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

RUSS M. 
Rating:
3.0

Location is fine. Equipment was not. Old, tires were not good, apparently had not been checked. Tire that was not replaced was very worn. Service provided suggested I try to swap the trailer at another U-Haul location. I was so delayed that I decided to continue with the existing trailer.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

roy R. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

joAnn R. 
Rating:
5.0

UHaul corporate needs to streamline the rental sign-up and check-in process. I think it took 20 minutes. Should take 3 at most... People behind desk spend a ton of time typing and doing things with driver's license and credit card. Streamline it, please.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Nothing

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Tyler O. 
Rating:
5.0

Build All's staff was outstanding! They could not have been more kind. I recently relocated to Crosslake and the sudden/unexpected death of my father. Build All went above and beyond when it came to renting the trailer to me; there main focus was me , UHAUL should recognize BUILD ALL LUMBER on how to provide great service as I WOULD NOT HAVE rented anything from uHaul after the 3.5 hours of the most unclear and poorly laid out website you expect people to use. Uhaul should bring someone with to take notes on how to provide great service.

BRYAN F. 
Rating:
5.0

Great customer service! Highly recommend!

PATRICIA A. 
Rating:
1.0

Clean the ice and snow off of the top of the uhaul truck. I was pulled over by a Minnesota state trooper because a chunk of ice flew off the uhaul roof and struck his vehicle on the highway. He then made me climb up on top of the icy truck and clean the remainder of the ice and snow. This was very dangerous and could have been prevented simply by the uhaul place cleaning off the built up ice and snow.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
4.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Check in individual was helpful as my ride was waiting and I needed to check in quickly. She took care of everything and sent an email with the check-in status. Very Helpful.

Carol P. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer service was great.

Bruce G. 
Rating:
5.0

N/a

Chris H. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Customer did not leave a comment.

Charlene N. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Needed help unloading. Was given name and number. Called and set up time. Unloading went smoothly. CUDOS to the young lady at Crosslake.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

joe D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

Judy J. 
Rating:
5.0

Customer did not leave a comment.

DAVE J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

dropped truck off on Saturday 10/6/2018. no one was there.

jim B. 
No reviews have been submitted for this location.

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