Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)

1,568 reviews

14801 County Rd 5   Burnsville, MN 55306
(@ Crystal Lake Rd)

(952) 892-6952

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(952) 892-6952

14801 County Rd 5
Burnsville, MN 55306
(@ Crystal Lake Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The interior of the trailer was not cleaned out; U-Haul blankets, close-pins, dirt.

Ron L. 
Rating:
5.0

Very nice location. Staff is very knowledgeable and friendly. Great customer service.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Keep up the great work

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Nice and clean, friendly. Their hours of operation listed on website would be helpful.

kurt E. 
Rating:
3.0

Customer did not leave a comment.

Detwon W. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Everything was great!

DANIELLE V. 
Rating:
5.0

Nothing you are very well people

Mohamed O. 
Rating:
5.0

Location worked great! The associate was very efficient.

Nan R. 
Rating:
5.0

Helpful and friendly staff that made the process as easy as possible.

James N. 
Rating:
3.0

Customer did not leave a comment.

David V. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

JESSON E. 
Rating:
4.0

Location was fine but it was two towns over from where we live. We reserved in prior lake and U-Haul let us know the day before that the location was changed. It was already a busy weekend and this didn't help but that does not have anything to do with this location.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Service was fast.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Valerie T. 
Rating:
5.0

Not a darn thing. I love this place.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
3.0

He over charge me for one day, I only rented for 72 hours from September 30, 3:59pm to October 3, 4:21pm. I hope He Will return the money. I put gas for $25 but He also charge my WF card for $26 I dont know why???????

Pantaleon C. 
Rating:
5.0

best service i have ever had ,i will rent at this location every time ,and thier dog is assume

Mike T. 
Rating:
2.0

The vehicle I had smelled of smoke! It was not clean.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Excellent customer service and eager to help. Will definitely rent there again!

Marc Y. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
4.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Please call me at 612-961-5552. I was charged a 15.00 cleaning fee today. I am not going to pay this as I had already cleaned the trailer prior to dropping off today (Monday).

Merlin R. 
Rating:
5.0

U-Haul allows for reservations without an account but upon checkout I had to do a bunch of rigamarole just to get checked out beyond what was required to reserve. It was a real pain in the ***. Either have your customers do everything required during the reservation process or enable those satellite offices to do so without pushing the work to the customer at pickup when they have valid reservation numbers.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Jamie V. 
Rating:
5.0

Convenient location.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
4.0

I placed a rental request for a cargo van, online which was very quick and easy. The business owner was professional and courteous.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Great service. Jack did a great job helping us! Thank you Jack!

Mike E. 
Rating:
3.0

Mileage charged was excessive $1.29

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Jade S. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
1.0

Don't order a vehicle for pickup outside of business hours. They don't put keys in the key boxes, which meant I had to wait for over an hour while I was paying movers by the hour to do nothing. All key boxes were hanging open.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Katy A. 
Rating:
5.0

Customer did not leave a comment.

elsy C. 
Rating:
5.0

Customer did not leave a comment.

Molly K. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN O. 
Rating:
5.0

None

Johanna C. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Thank you for such a great experience...really nice shell station and the workers were very kind and helpful.

CHERIE S. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Friendly and fast service

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

ROY F. 
Rating:
5.0

Wash your bathroom. Make it nice for customers and they will remember it clean. Love your dog!!!!

Christopher S. 
Rating:
5.0

Be sure to disclose deposit requirements and any additional fees that may incur, besides that I was very satisfied with the customer service and friendliness of the staff.

CARLA J. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
5.0

The guys were fun jokesters, responsive, and responsible. From now on, whenever I need a rental, I won't go anywhere else.

CHRISTOPHER S. 
Rating:
5.0

Nothing, I had the best and amazing customer care at this location.

Mohamed Amin J. 
Rating:
1.0

They were ass

DEANDRE L. 
Rating:
5.0

This guy is great! 100% positive experience!

Michael A. 
Rating:
5.0

The owner of this location was so helpful, friendly and had a great customer service attitude!

Donald A. 
Rating:
5.0

Truck was not washed but service was great! Have rented in the past and would rent again! Thank you very much for the great service!

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Adelyn C. 
Rating:
5.0

It's really easy to get in and out and the owner is great.

Christopher M. 
Rating:
5.0

Mike was fantastic. Not only as a representative of u-haul, but overall. He was very kind and genuine, and most importantly gave great advice. I would use his services every time if i could!

Colton D. 
Rating:
5.0

Great customer service, very happy with the experience, thanks!

Jeff A. 
Rating:
4.0

Was convenient and worked out perfect for what i had to do

jackie B. 
Rating:
5.0

Wonderful help hooking up the trailer!

Michelle J. 
Rating:
5.0

Best place to rent a uhaul ever. Mike is great

Edward E. 
Rating:
4.0

The environmental fee should be the cost of doing business. Any fee snuck in will just get bigger at a later date. The excuse that others do it is weak. I notice all fees and I don't like them.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Make the truck cab space bigger im 5 8 and thats pretty average and I had to become a contortionist to drive. You need to make it so people can move the seat more to drive more comfortably

Heidi R. 
Rating:
5.0

.

Tom W. 
Rating:
5.0

Only improvement needed is with the uhaul website itself being able to clearly decline additional up sales.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Uhaul should give a break on the price when the customer has to run around picking up a trailer.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nic R. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Our pick up and drop guys were great!! Friendly and knowledgeable!! Will definitely be going there again!!

Dale M. 
Rating:
5.0

Attentive, accommodating and friendly!

Michael P. 
Rating:
5.0

Not my original drop off location

David H. 
Rating:
5.0

I love using this location. Mike does a good job.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

Make sure people know how to drop off early to go to app first. I finished early and decided to drop off truck but app was cumbersome to use and by the time I dropped keys into drop box, it told me to put them in a lock box wow code. Too late for that

Robert F. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
5.0

Nothing additional! Great experience and customer service with Mike! thank you!

SHELLY L. 
Rating:
5.0

Very friendly and helpful I would definitely use this location again .

Daniel R. 
Rating:
5.0

None I have rented here several times 5 to 6 in the past couple of years. Great location, professional and friendly owner.

Lawrence H. 
Rating:
5.0

One of the best U-Haul locations I have experienced. Very straight forward, professional, and timely. Thank you for the great experience! -Nate

Nate M. 
Rating:
2.0

Truck not ready until 13 hours after pre-arranged pickup time.

Diana M. 
Rating:
5.0

No problem drop off

STANLEY K. 
Rating:
5.0

Customer did not leave a comment.

Marv L. 
Rating:
5.0

Always friendly and accommodating.

jan R. 
Rating:
5.0

This is my second time using this location. No problem at all. Great customer service.

ROSALYN J. 
No reviews have been submitted for this location.

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