Service rep was very friendly and helpful!
Mark W
Customer Reviews for Butler Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always grood
DANIEL BEverything was perfect
ALVIN HGreat service, knowledgeable, helpful and friendly. That reconciled me somewhat with U-Haul, as the online/app booking experience and the central service call center calls where completely unhelpful.
Jost LMr. Paul is very nice person very honest, friendly kind
ALI HI HAVE USED THIS LOCATION SEVERAL TIMES WITHOUT ANY PROBLEMS. TRUCK HAS ALWAYS BEEN READY TO GO CLEAN & IN GOOD SHAPE.
MICHAEL HVery nice gentleman that helped me
Bradford HHonestly just used it to transport a vehicle, "professional " vehicle transport companies constantly gave excuses so my buddy and I just decided to do it ourselves, uhaul gave us the tools
Ryan JEverything was excellent
SCOTT TEverything worked very well. Gentleman we dealt with was very pleasant and ready to help in any way. Will be back!
Michael KThis location has geat customer service. Very friendly staff. Overall wonderful experience.
JONATHON CLittle things like the USB ports did not work, not a game changer but it would have charged my phone on the drive.
MICHAEL HNothing really because my experience at this place was great!
LEWIS PContinue the excellent service.
RYAN MPleasure
STANLEY WQuick and easy, no nonsense. Thanks
RICHARD NGentleman at the counter always very helpful. Trailer door might need a few drops of lubricant. Again, great service
ANDRES DThe owner is courteous and helpful
ANN MGreat
MUHAMMAD SIt was a great/positive experience overall and the gentlemen that I dealt with was awesome.
Steven GPaul was terrific - thank you!
PAUL PI did not select the Safe move option and see it was listed on final billing
DAVID MEverything was great. Butler Park Self Storage is an excellent plan to rent a U-Haul, the customer service was great!
RONALD SKeep up the good work.
PABLO LWhen rounding a corner the truck tends to pull to the left and causes the driver to temporarily cross the double yellow line to correct. However gas mileage is well maintained.
PATRICK SExcellent customer service very well mannered answered all my questions awesome person the rep that attended me a forget his name but very well spoken and treated me nicely we need more uhuals like this highly recommended!
GIONEIVY GPaul is amazing person. He’s very nice very quiet very honest.
ALI HKeep the great work
SEVERINO RGreat location and staff
KING JConvenient location. Clean environment and staff was pleasant and helpful
king jI'm tired of AAA. We pay , to find out there's no service , or ran out of towing service. For about $70 , towed my own car saved $500 . Thank you U-haul
DAVID N1. you messed up my reservation, couldnt fix it, wasted an hour of my time transferring me to people who couldnt help then told me im entitled to $50 for bungling the reservation which you DIDNT give me 2. the guy I picked up my trailer from asked a TON of inappropriate personal questions. he was either trying to steal my identity or he was just nosey and unprofessional 3. the trailer had broken glass stuck to the floor and the hitch was in disrepair. I almost couldnt get it off my car when I returned it
JODY MI WAS DISAPPOINTED IN MY RENTAL BECAUSE I RENTED A 10FT TRUCK TO PULL A TRAILER AND THE TRAILER HITCH WAS WELDEDNON THE TRU K AND IT WAS THE WRONG SIZE SO I HAD TO BRING THE TRUCK RIGHT BACK AND WAS CHARGED 79 DOLLARS FOR LIKE 45 MINUTES I WASTED TIME DRIVING TO GO PICK UP TRAILER ONLY TO FIND OUT UHAUL WELDED ON THE HITCH AND IT COULDNT WORK IT WAS WRONG SIZE.
Theodore DI had a unpredicted issue with the car that I was picking up and the gentleman at this office was an absolute gentleman given the issue and handled the whole situation with the utmost professionalism making the whole unpleasant incident a little more bearable. Thank you
STEPHEN FI can’t think of anything. I stopped in at Butler Self Storage before my rental since I had never rented a uhaul myself, let alone through the app. Paul, who was behind the counter, was very helpful showing me where the key pickup/drop was located, showing me how to turn off tow/haul, and generally explaining how the app worked. If I need another rental I will be happy to use the location again. Thank you Paul!
Cindy ETell them how good you are, so they know to expect good service from any Uhaul location they have to deal with!
Juan MThe gentleman that assisted us was fast efficient, pleasant, went out of his way to accomodate us after a previous location messed up a rental. He had us in processed and out timely and gave proper useful instruction on how best to operate the vehicle. As a customer service leader of over 30+ years this man mades brick and mortars stores matter!
CLIFTON WIf I need a truck or trailer in PA I'm going here
EDWARD BExcellent service
MARTIN CPerson was very helpful with all my needs.
George DFriendly and knowlegable
Roger RThe AC ess malfunctioning it ame on for a little bit and then went out in intervals. It was hot fay and we needed a working ac. What a stressful and drenching experience! We bust our butt with packing and loading for over 13hrs and we thought the worst was over boy were we wrong! The AC in the haul trick did not work properly leaving more stressed and hot on one one of theist hottest days! Lord haver mercy! Terribble!!!!
AIDA SGood location and the van work very nicely. Everyone was friendly.
Tiana MExcellent service, Than Tou!
Richard KExcellent service
Surendra SThe front desk person was nice. The location isn’t the most convenient for drop off. Service in the area doesn’t give you opportunity to check out on customer end. Parking lot to drop off isn’t as ideal. I had to disconnect the trailer myself and drag it to an area that didn’t block anyone.
BRANDEN L