Customer Reviews for Buttermilk Pike Self Storage
(U-Haul Neighborhood Dealer)

185 reviews

2550 Schmidt Ln   Crescent Springs, KY 41017

(859) 446-7379

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(859) 446-7379

2550 Schmidt Ln
Crescent Springs, KY 41017

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN S. 
Rating:
5.0

Congratulations on a well-run service

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Darleen W.  |  Overall Experience 
Rating:
5.0

John was great to work with!

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Neema A. 
Rating:
5.0

Top notch facilities I would definitely recommend them to anyone.

Nathan K.  |  Overall Experience 
Rating:
5.0

The main lady was rude as can be when she told me a 30ft enclosed trailer would fit in a parking and it actually sticks to far out and someone is going to hit it. After calling and telling her we’re not going to take the spot and what about a refund. She told me I didn’t give a 30 day notice and won’t be getting a refund. Our trailer was never parked there and just about a week from signing up for this “makeshift parking spot” of course made me angry makes her demeanor was already negative so I asked to speak to a manager because I was done with her mouth and was told no you can’t speak to a manager, don’t call back and hung up on me. Never will a recommend this place.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREY L. 
Rating:
5.0

Everything was perfect

Virginia R. 
Rating:
5.0

Customer did not leave a comment.

MARTINALLEN J. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
Rating:
5.0

using the app to make a before-hours pick up was fine, however your photo indicating where the key lock box is still shows it attached to the mailbox post, which was confusing.

Adam J. 
Rating:
5.0

That man at the counter was very helpful! If I ever need storage I will definitely go there!

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Great staff and facility!

Dave R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
2.0

The owner was quick to give his opinion about wearing a mask and the Latin people that live in Florida. I will not go to this location again

Delbert M. 
Rating:
5.0

Great company and great service!

Elizabeth T.  |  Overall Experience 
Rating:
1.0

I will never use this company ever again. I was very angry that I was charged twice and it overdrawn my account there was no air conditioning on the hottest day of the year. I sat on hold for over an hour with roadside assistance who never answered the company has not offered to make anything right and when I asked him he said there's nothing I can do so yes I'm telling everyone what a shit show uhaul is

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

He was a wonderful salesman! Funny and personable. If I ever need another truck or storage, I'm going back to this location. I was having a hard time that day, but he made me laugh when I lost my smile. We are all moved and thank God for people like this in customer service roles who care. 100% sending everyone here for moving and storage needs. And thanks for the pen 😀

Kaiwan J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
2.0

Renting this u haul was an absolute disaster. We hired movers from the u haul site when we booked the truck, called the moving company the night before to confirm a time. The guy told me they went bankrupt and would not be there for my move in the morning. Then I called u haul because no one had ever confirmed my truck rental and they wanted me to pick one up 40 minutes away. They were able to find me a bigger truck a little closer to my apartment, so we reserved that one. The next morning, I got a call from that u haul location that they didn't have the truck on their property. Luckily, the guy at that location contacted u haul for me and we were able to finally get a truck, but it put us more than an hour behind schedule. At the location we finally got the truck from, the manager gave my husband a hard time for wearing a mask even though I had just tested positive for covid and my husband was trying to be responsible going in public.

Jeremy R. 
Rating:
3.0

Customer did not leave a comment.

BRIAN N. 
Rating:
1.0

Rude, Liars, and sneaky… VERY VERY DISAPPOINTED! And I have uhaul several times and never was disappointed until this location.. they are what you call a “Polite Nasty” NEVER GO TO THAT LOCATION

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

ALFRED L. 
Rating:
5.0

The staff was very friendly and easy to work with.

Gregory K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
4.0

Customer did not leave a comment.

Ward M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
4.0

Everyone was very nice and helpful. They were very efficient and got me on my way very quickly.

SHAUNNA P. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

TINA F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The worker who assisted us (I can't remember her name) was AMAZING

ROBERT K. 
Rating:
5.0

Friendly and informative staff

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY B. 
Rating:
5.0

This is one of the best Uhaul locations I have ever used. The staff really took the time to make sure I understood the contract, without being overbearing. Excellent customer service. Highly recommend.

BRADLEY H. 
Rating:
5.0

nothing- could not be any better

Rey P. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

I accidentally left a little extra fuel in the truck, I wasn't even thanked more less a little credit given to me but U-haul just takes it as if they would hurt without it but if I came back with less gas then they would be quick to take money.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Everything was exceptional

Robin B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
5.0

Nothing the lady at the front desk was very helpful

CYLIS R. 
Rating:
5.0

Nothing that I know,now.

Dickson N. 
Rating:
1.0

I had a very awkward and inappropriate interaction with the owner (I believe his name is John) when picking up my truck rental. I was wearing a mask given that we are living during a pandemic and there is a state mandate to wear them. Instead of saying hello, John said, "You don't have to wear that here. Joe Biden stole the election." Not only was this unwarranted and intrusive, but misinformed. I kindly said hello and kind of ignored his comment. We then walked into a tiny trailer that was used as an office and John did not wear a mask. He then asked me who I voted for in the most recent election and proceeded to describe his thoughts on the results. Once again, I kindly let him speak and tried to change the subject. He then brought up education and asked me, "Why do you think democrats have ruined America's education system?" I let him share his thoughts and I respectively offered some data supporting educational policy changes shifting every 8-10 years depending upon the current administration. He ignored those statements. He then talked about a conspiracy theory about how the Vietnam war caused individuals to get PhD's so that they could indoctrinate generations of children to become more liberal. I kindly let him share his thoughts. I am all for politely sharing personal beliefs and participating in political discourse, but those types of conversations should occur outside of a place of business. I found the whole thing to be wildly inappropriate given that we were in the workplace and I was some random customer in need of a truck. I am sure that John is a well-intended guy simply sharing his thoughts with me, but it truly was not the right place or time to do so.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

The man at drop off was very helpful and friendly. He was a bright spot in a very hard day.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

GAYLE H. 
Rating:
5.0

The individual responsible for setting this rental up for me was very friendly, outgoing, and helpful. He went beyond what I expected as far as customer service and care. The location was overall clean. The price was very reasonable.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

John runs a great operation! I will definitely recommend him to my friends and family that need a truck or storage in Northern Kentucky!

Eugene A. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The staff at buttermilk was super helpful and understanding. Easy and painless, great experience.

McKinley C. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

The lady who helped me was awesome!

Dwayne H. 
Rating:
5.0

Great service! Professional and efficient.

David C. 
Rating:
3.0

I've never rented a uhaul before. But sending an email or notification or something explaining the drop off process would have been nice.

Heidi K. 
Rating:
5.0

Agent at location was very friendly

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Nothing to improve in this location . Customer service is excellent, friendly and knowledgeable. I will recommend this location 100%.

ENRIQUE L. 
Rating:
5.0

Just recheck the trunk for any of their equipment we didn't notice until we got there was 2 moving dolly's and furniture pad bag so I had called her right away to let her she was nice enough to use it and also of no charge but we still didn't need so we didn't use it.

ABUBAKAR A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
5.0

The guy that helped me was amazing.

Erika H. 
Rating:
5.0

Very helpful and informative highly recommended

William R. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

DONN P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

John Huffman is professional and makes things easy and user friendly for the UHAUL renter.

David M. 
Rating:
3.0

Friendly knowledgeable staff. Small lot. Convenient location.

SHAD S. 
Rating:
5.0

Truck was fine except previous renter didn't clean out bay well.

Paul Y. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
1.0

Office is a trailer, and the manager made a condescending remark when I accidentally left the door open an inch, letting the AC out. The gas tank was at 1/4 as required, but they claim it was significantly less than that. Their solution: charge me for $12.60 of gas PLUS a $30 “fill up service fee.” This after I cleaned the truck, folded the blankets, returned all equipment, etc. I can't believe it.

Dominic M. 
Rating:
5.0

Uhaul should have a disinfecting policy in effect. Not just now but probably always.

Joseph M. 
Rating:
5.0

I was frustrated as other options were not working out but the associate at this location was calming and more than helpful to see that I accomplished my plans to haul furniture that evening.

CHRISTA A. 
Rating:
3.0

Customer did not leave a comment.

Mitzi M. 
Rating:
3.0

Customer did not leave a comment.

Terrance B. 
Rating:
5.0

Awesome

kim W. 
Rating:
5.0

Great service, highly recommend!

Ramesh K. 
Rating:
5.0

Customer did not leave a comment.

Randolph D. 
Rating:
3.0

This pick-up office is a small shipping container (about 72 square feet) with virtually no ventilation. This was of concern in this time of Covid-19. The U-haul representative at this location did not seem to care about this situation while we transacted the paperwork indoors. I was very uncomfortable with this situation.

Everett C. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Things went very well.

Lawrence P. 
Rating:
5.0

Maintain professional attitude and willingness to assist in all phases of rental process - my experience was as good as it can get - Thank You!

Rodney B. 
No reviews have been submitted for this location.

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