Customer Reviews for Buttermilk Pike Self Storage
(U-Haul Neighborhood Dealer)

282 reviews

2550 Schmidt Ln   Crescent Springs, KY 41017

(859) 446-7379

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    8 am–3:30 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 1:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(859) 446-7379

2550 Schmidt Ln
Crescent Springs, KY 41017

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    8 am–3:30 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 1:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

AKONKWA L. 
Rating:
5.0

Nothing, great service on both ends of the trip!

Ryan T. 
Rating:
5.0

Thank you!

STEVEN V. 
Rating:
5.0

Everyone there was awesone and easy to deal with . We have been also using them for storeage and they have been excellent.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  Overall Experience 
Rating:
5.0

You at Crescent Springs U- haul are the best.

Stuart H. 
Rating:
5.0

Friendly, efficient staff. Vehicle was clean and well maintained. Online after hours check-in a little difficult to navigate, but key drop-box worked just fine.

Stanley F. 
Rating:
5.0

Lovely people; very helpful and courteous.

Driss Badarelli B.  |  Overall Experience 
Rating:
5.0

Great customer service.

Robert M.  |  Overall Experience 
Rating:
5.0

I don't know the name of the girl that help me but was awesome; great costumer service and very knowledgeable of the business. Give her a raise! Lol

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

Very professional, knowledgeable and friendly. Facility is high and tight. Will definitely use if I have storage needs in the future. 10 out of 10!

Greg L.  |  Overall Experience 
Rating:
5.0

The truck had an engine light on, and didn't drive well, however the pick up location and the service otherwise was super

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

Jess Y. 
Rating:
5.0

Customer did not leave a comment.

Shaunece S. 
Rating:
5.0

This is a family owned and operated business. They treat you like family, too. Always helpful, friendly and professional. Security is excellent. One time they called us to say we hadn’t properly locked our unit. We were on our way out of town, so they put a lock on it for us until we returned and secured it ourselves. Entire place is really clean all the time. Had a storage unit for 13 months. Never saw a bug. Price stayed the same. Used autopay which made it easy. Will go back to them any time we need storage and will recommend to all our friends.

Jane R.  |  Overall Experience 
Rating:
5.0

Love this location. Extremely professional and courteous. Highly recommend

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer Service was EXCELLENT on a Sunday morning!

MATHEW L. 
Rating:
5.0

Excellent in all areas. Thanks for making my experience with you all so professional. Best ever had with rental company. Thanks again.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

perhaps the friendliest service personel and the easiest sheck in/check out i have experienced in the moving business. thank you

mark C. 
Rating:
5.0

Insanely nice truck👍🏼

Kaden F. 
Rating:
5.0

Great on site staff.

Sebastian T. 
Rating:
5.0

Friendly fast service

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Thea C. 
Rating:
5.0

Directions for app check in need to be clearer. I locked unit and dropped keys in box before I understood I needed pictures of gas guage and mileage.

Cynthia M. 
Rating:
5.0

Nothing, the whole experience was excellent! Thanks,

Harold T. 
Rating:
1.0

Be nice and respectful to people, don't stress out people for nothing, trucks needs to get maintained well cause it's junk have a lots of issues like alignment it's very dangerous, when checking the truck fuel level should be on the flat area not like this location truck parked like in small up hill so the fuel is going to one side before and after taking it because I put gas on it when I brought back to the location the level was same as I took it from there ,now in the receipt I got charged for 3 gallons= $25 that's a robbery for me,it was a bad experience with rude people

Farid A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
2.0

double billed. Only went 3 miles. charged over 120.00 for THREE MILES. I called and spoke with the son several times. HE DID NOT FOLLOW INSTRUCTIONS. AND NOW THEY WANT A 200 FEE.. NO THANKS. NOT GOING TO HAPPEN. YOU HAVE LOST YOUR MIND. OVER BILLED AND OVER CHARGED AS IS

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Good experience. Everything worked as I I had hoped. Manager/staff pleasant to work with.

douglas S. 
Rating:
5.0

Great customer service.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Kiefer H. 
Rating:
5.0

Customer did not leave a comment.

Doree G. 
Rating:
5.0

Best service by far renting with Uhaul. I will recommend this location to all my family & friends.

Pearline S. 
Rating:
5.0

Very friendly and helpful

Patrick S. 
Rating:
5.0

Website sent me to a location 25 miles from my house when a closer location existed. Had to redo everything to get what I originally thought I had! Terrible website almost ruined my move!

Randall F. 
Rating:
5.0

Customer did not leave a comment.

Hiram C. 
Rating:
5.0

Great Experience - Great Staff - Great Location - Clean & Secure

Kelly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

The agent was very through when I picked up my truck. He went over all the policies and was extremely knowledgeable. I will be using this location every time I need to rent a U-Haul.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Great guy stayed 15 minutes late for me to drop off the trailer

Chris O. 
Rating:
5.0

I appreciate how friendly and helpful the whole staff was. Recommend this location to ANYONE.

Jane P. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Staff was extremely friendly and helpful.

Lauren J. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Manuel H. 
Rating:
5.0

I had a great experience here. I can't think of anything to do to improve the customer experience. Keep doing what you're doing!

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Kara K. 
Rating:
5.0

Customer did not leave a comment.

Carmen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie H. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Professional and friendly. Great people!

Bonnie F. 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

Very courteous and very friendly, the only bad thing is I gave them a bad review last time cause I confused them with another location I had visited earlier! Sorry guys!! I would highly recommend THIS location..

Demetris H. 
Rating:
5.0

Customer did not leave a comment.

Randy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
1.0

Replace management

Demetris H. 
Rating:
5.0

The whole experience was quick, efficient, and top-notch. The staff at Buttermilk Pike Self Storage was excellent! Helpful, friendly, and efficient. They should be commended. They are A+++++. I couldn't have asked for anything better!

Samuel N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Excellent customer service

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

This was my first time using an storage unit and had a wonderful experience. I felt secure all the time and I had piece of mind leaving all my belongings from my whole home for the time I was there. I would definitely recommend Buttermilk Pike Self Storage. The customer service is excellent.

Milton M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEDAMON J. 
Rating:
5.0

Very friendly. Never had an issue.

Matthew I.  |  Overall Experience 
Rating:
5.0

Yes everything was clean and nice I will always come back If I need a storage or If I need to rent a U-Haul this will be the place to go Great family great people just one of the nicest place to go , Thank you so much

Calvin G.  |  Overall Experience 
Rating:
5.0

Nothing! everything was great!

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

Sai Praneeth T. 
Rating:
5.0

Customer did not leave a comment.

MANUEL H. 
Rating:
5.0

Everyone at Buttermilk Pike Self Storage must have graduated from the master class on customer service. From day 1 when they helped me find the right unit unit (at the best price in the tri-state area) until I no longer needed extra storage, everyone I interacted with went out of their way to ensure my total satisfaction. Friendly and helpful service is their mantra, and it is my pleasure to offer my highest recommendation for them.

Aaron F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Very friendly service too.

CARY L. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
4.0

Staff there was great. U-Haul app is awful. Using the app is a waste of time and is not convenient.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

lena M. 
Rating:
5.0

Customer did not leave a comment.

Melissa T.  |  Overall Experience 
Rating:
5.0

No improvements needed

Louis F. 
Rating:
5.0

Can and back was very muddy.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

From day one every one was great and easy to deal with I will definitely use this place again thanks

Kenneth K.  |  Overall Experience 
Rating:
5.0

Staff always were quickquickto respond and helpful with billing, payments and details of account. No issues during our time using these facilities

Eryn J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARJORIE H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
1.0

When I dropped off the trailer, the guy was a rude jerk.

MICHAEL D. 
Rating:
5.0

Joe and Jesse are extremely helpful and polite!! Super great servicr.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Faye K. 
Rating:
1.0

Customer did not leave a comment.

Shirley A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN S. 
Rating:
5.0

Congratulations on a well-run service

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Darleen W.  |  Overall Experience 
Rating:
5.0

John was great to work with!

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Neema A. 
Rating:
5.0

Top notch facilities I would definitely recommend them to anyone.

Nathan K.  |  Overall Experience 
Rating:
5.0

The main lady was rude as can be when she told me a 30ft enclosed trailer would fit in a parking and it actually sticks to far out and someone is going to hit it. After calling and telling her we’re not going to take the spot and what about a refund. She told me I didn’t give a 30 day notice and won’t be getting a refund. Our trailer was never parked there and just about a week from signing up for this “makeshift parking spot” of course made me angry makes her demeanor was already negative so I asked to speak to a manager because I was done with her mouth and was told no you can’t speak to a manager, don’t call back and hung up on me. Never will a recommend this place.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREY L. 
Rating:
5.0

Everything was perfect

Virginia R. 
Rating:
5.0

Customer did not leave a comment.

MARTINALLEN J. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
Rating:
5.0

using the app to make a before-hours pick up was fine, however your photo indicating where the key lock box is still shows it attached to the mailbox post, which was confusing.

Adam J. 
Rating:
5.0

That man at the counter was very helpful! If I ever need storage I will definitely go there!

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Great staff and facility!

Dave R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
2.0

The owner was quick to give his opinion about wearing a mask and the Latin people that live in Florida. I will not go to this location again

Delbert M. 
Rating:
5.0

Great company and great service!

Elizabeth T.  |  Overall Experience 
Rating:
1.0

I will never use this company ever again. I was very angry that I was charged twice and it overdrawn my account there was no air conditioning on the hottest day of the year. I sat on hold for over an hour with roadside assistance who never answered the company has not offered to make anything right and when I asked him he said there's nothing I can do so yes I'm telling everyone what a shit show uhaul is

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

He was a wonderful salesman! Funny and personable. If I ever need another truck or storage, I'm going back to this location. I was having a hard time that day, but he made me laugh when I lost my smile. We are all moved and thank God for people like this in customer service roles who care. 100% sending everyone here for moving and storage needs. And thanks for the pen 😀

Kaiwan J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
2.0

Renting this u haul was an absolute disaster. We hired movers from the u haul site when we booked the truck, called the moving company the night before to confirm a time. The guy told me they went bankrupt and would not be there for my move in the morning. Then I called u haul because no one had ever confirmed my truck rental and they wanted me to pick one up 40 minutes away. They were able to find me a bigger truck a little closer to my apartment, so we reserved that one. The next morning, I got a call from that u haul location that they didn't have the truck on their property. Luckily, the guy at that location contacted u haul for me and we were able to finally get a truck, but it put us more than an hour behind schedule. At the location we finally got the truck from, the manager gave my husband a hard time for wearing a mask even though I had just tested positive for covid and my husband was trying to be responsible going in public.

Jeremy R. 
Rating:
3.0

Customer did not leave a comment.

BRIAN N. 
Rating:
1.0

Rude, Liars, and sneaky… VERY VERY DISAPPOINTED! And I have uhaul several times and never was disappointed until this location.. they are what you call a “Polite Nasty” NEVER GO TO THAT LOCATION

Sharon S. 
Rating:
5.0

The staff was very friendly and easy to work with.

Gregory K.  |  Overall Experience 
Rating:
5.0

Great management and very clean and well-maintained facility. Highly recommend!

Rhonda H.  |  Overall Experience 
Rating:
5.0

Excellent service and very friendly personnel, definitely I will use this facility again.

Ivan V.  |  Overall Experience 
Rating:
5.0

John went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.

tim d.  |  Overall Experience 
Rating:
5.0

The owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.

Eric H.  |  Overall Experience 
Rating:
5.0

Fantastic experience!

Gary B.  |  Overall Experience 
Rating:
5.0

Fantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.

RON K.  |  Overall Experience 
Rating:
4.0

Nice place.

Kyle M.  |  Overall Experience 
Rating:
5.0

The staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.

Jeremy D.  |  Overall Experience 
Rating:
5.0

John runs a nice operation. Super convenient location

Douglas A.  |  Overall Experience 
Rating:
5.0

Easy to find storage and excellent staff...

Hiram C.  |  Overall Experience 
Rating:
5.0

Great people and facility

Ryan K.  |  Overall Experience 
Rating:
5.0

Owner was very friendly and easy to work with.

Brandon K.  |  Overall Experience 
No reviews have been submitted for this location.

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